HNC in Hospitality Management: Leadership & Management Report

This report examines leadership and management principles within the context of Wa-Pila Hotels, a service industry example. It begins with an introduction to leadership and management, then explores classical management theories such as administrative and contingency theories, and also delves into different types of organizational culture, including power, role, task, and person cultures, using Handy's theory. The report then details the roles of leaders and managers, highlighting planning and monitoring. It analyses different leadership styles, including democratic and autocratic styles, with an opinion on the democratic style. The influence of technology on leadership and management activities is also discussed. The report concludes by emphasizing the significance of leadership and management in achieving organizational goals and references relevant sources.

Leadership &
Management, Past, Prese
and Future
Task 1

Table of content
 Introduction
 Different classical management theories
 Different types of organisational culture
 Roles of leaders and managers
 Different management and leadership styles
 Opinion on specific management and leadership style
 Technology influences leadership along with management activities
 Conclusion
 References

Introduction
Leadership is an action in which leaders inspires, motivates as well as encourage
other members at workplace towards attaining goals. Management is a process of
managing along with controlling men, material, machine, method and money in
order to optimally utilise resources and achieve competitive advantage. This
presentation includes a detailed description about various classical management
theories, role of the leader along with different leadership styles in context to Wa-
Pila Hotels. It also includes review of management along with leadership styles
in relevance to selected business.

Different classical management theories
Classical management theories are related to personnels belief by considering
various needs such as physical, economic and so on.
Various classical management theories are as follows:
 Administrative theory: Such theory was propounded by Henry Fayol and is
based on departmentalization concept.
 Contingency management theory: This theory suggests that management
activities are contingent and are based on managers behaviours towards
particular situation.

Organizational culture
Organisational culture defines various ways in
which a personnel interacts with other
members and their behaviour with outsiders.
To identify various types of organisational
culture, Handy's theory is as elaborated:
Handy's theory: This theory was proposed
by Charles Handy . He further stated that an
organisational culture includes power culture,
task culture, role culture and person culture.
Managers of Wa-Pila hotels adopts such
theory and its factors which determines the
culture at workplace are discussed in next

 Power culture: It is based on strong culture. As per this culture, there are few
individuals at workplace who enjoys powers to influence spread at workplace.
In past time period, the culture was adopted by managers of Wa-Pila Hotels so
to enhance employee engagement in operative activities. It is a combination of
few rules, swift decisions, concentrating powers and so on.
 Role culture: This aspect is based on certain rules as well as regulations. It
determined an individual role along with responsibilities. It is used for defining
clear hierarchical positions as well as delegating authorities at chosen enterprise
work place. The culture is currently adopted by managers of Wa-Pila Hotels so
to divide the tasks and make strong functional structure where tasks are
accomplished successfully.
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 Task culture: It is based on forming different teams in order to address specific
situations and progress of various projects. Such aspect is used in selected
organisation with the combination of right skills or competencies, leaderships,
personalities to get creative as well as incredible results.
 Person culture: Herein, all the personnels are considered as important part of
company instead of operations. It is based on collection of individuals or group of
individuals. Such aspect at Wa-Pila Hotel defines the reason of existence of any
business is people to work as the culture helsp in maintaining good relations among
superiors with subordinates.. Organisational managers can use it in future to
strengthen their relationships.

Role of managers and leaders at Wa-Pila
Hotels
The managers of Wa-Pila Hotels performs following roles:
 Planning for future: Managers of Wa-Pila Plans various objectives along with
defining activities to achieve them in effective manner. They carefully plans,
presents and achieve operating budget, capital budget, sales as well as
marketing plans to remain in competition for long time period.
 Monitor reports: Managers of selected business monitors performance
through preparing report sand take effective as well as critical decisions fro the
betterment of company.

Leaders role at Wa-Pila Hotels
Role of leaders are as follows:
 Communication: Leaders of Wa – Pila Hotels communicates
essential as well as required information to their team members
along with different departments at workplace. All the necessary
information is shared by leaders between lower level
management and top level management.
 Motivation: Leaders motivates, influences staff members to
perform various activities which they do not want to perform.
They motivates team members of Wa-Pila Hotels by providing
them rewards and enhancing work quality.

A specific management leadership style
Democratic leadership style: Leaders of Wa-Pila Hotel adopts such style. Under this
style, group members participates in different activities, exchanging ideas along with
decision making. This type of style focusses on delegating responsibility, empowering
organisational members, getting innovative solutions for complex situations, built strong
teams, foster creative environment and so on. With this style, leaders of Wa-Pila Hotels
inspires as well as enhance work quality of workforce that helps in attining business goals.

Management and leadership styles along
with advantages and disadvantages
Autocratic style: This style is based on individual control to take all decisions and
expecting from other to follow them with questioning or asking any thing in return.
If such style is followed at Wa-Pila hotel, then powers will be in single hand to take
decisions and frame supervision strategies.
Advantages:
 Clear command chain helps in fostering quick decision making.
 This type of style leads in strict supervision and attainment of objectives
without any errors.

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Democratic leadership style: In such type of style, leaders do not involve
themselves in decision making rather allows employees or team members to take
decisions and perform the work accordingly. If such type of style is followed at
Wa-Pila Hotels, then leaders only set objectives and leaves rest on employees to
attain the objectives by performing various operations.
Advantages:
 Employees are empowered to take decisions and helps them to strengthen
their skills.
 It fosters environment of independence.