Leadership and Management Analysis at Tesco Superstore in the UK

This report provides a comprehensive analysis of leadership and management practices at Tesco Superstores in the UK. It begins by defining and comparing the roles and characteristics of leaders and managers within Tesco, highlighting their responsibilities and functions in various workplace situations. The report then delves into operational management, its approaches, and the roles of managers in achieving Tesco's goals and objectives. It explores the importance and values of operation management within Tesco. Furthermore, the report examines factors within the business environment that impact operational management and decision-making by leaders and managers. The report also discusses various leadership models and approaches, such as situational leadership, and how they relate to Tesco's operational strategies. Overall, the report provides a detailed overview of leadership and management in the context of a major UK retailer, illustrating the practical application of management theories and models.

Management and Operations

Table of Contents
L 01, Task 01: ..............................................................................................................................................3
Definition and the comparison between roles and characteristics of a leader and manager of Tesco
Superstore in UK:........................................................................................................................................3
B) Tesco: Roles and responsibilities of managers and the functions on different situation at workplace:..4
C) Theories and Models of Leadership approach that relates with Tesco...................................................6
L 02: Task 02 (Tesco)...................................................................................................................................9
Operation management, its approaches and the roles of its managers......................................................9
B) To achieve the goals and objective of Tesco: importance and values of the operation management on
Tesco:........................................................................................................................................................11
L 03 P 06:...................................................................................................................................................12
C) Factors within the business environment that impact upon operational management and decision
making by leaders and managers:.............................................................................................................12
Reference:.................................................................................................................................................14

L 01, Task 01:
Definition and the comparison between roles and characteristics of a leader
and manager of Tesco Superstore in UK:
For this assignment, Tesco on of the best and the market leader of UK retails and they are
operating their business on worldwide. Tesco starts their journey from 1924. Tesco is the market
leader of the superstores in UK for a long time with the most percentage of share and the high
share price with the high market growth among the many strong competitors of them in UK and
worldwide
Strong management and leadership activities helping Tesco to reach and keep their position on
market. They are renowned with their best customer service in UK and the availability of the
products. Strong management with the leadership skill is the key to success and reach the
organizational goals and objective. For Tesco, as they are the biggest chain of business so they
need to maintain the strong management with the leadership skill to run their business
efficiently.
Traditionally, managers are the person who is maintaining the topic that he or she is responsible
to do. Managers are involving on all the sector of the business to run the business efficiently and
give the proper guide and monitor the employees and all works of the organization. Managers
giving the direction to the employees to show the way of work.
For example, in Tesco, managers are giving the decision and direction to the employees to work
efficiently and, they do the performance management to understand the skills of the employees
and giving the right decision and produce the initiatives that helps to make these employees
more efficiency. Also, Tesco managers perform to do the decision making and responsible to
make relations between employees and management to give the proper and better customer
service
On the other hand, leadership is the skills to do the strong management and helps to make the
decisions on any emergency issues and helps to deals any issues with employees or the
customers on the workplace. Leadership skills helps management to lock with the vision and
mission of the business and helps to decision making according to these and helps to give
motivation and makes employees goals oriented to reach the success for the business
For example, managers of Tesco should have the leadership skill to control on the huge number
of employees and customers. Because managers of Tesco should give proper direction to their
employees to perform well on worktime and make good customer bonding and to ensure the
decisions according to pricing and the distribution channel for Tesco.
The major difference between managers and leaders-
Manager:
The major roles and responsibility of manager to so make plan and budget for the business for
any goals and objectives of the business. Managers also sets the development programs with
their impersonal attitude on the workplace. Managers doing staff management and personal
management on the workplace and playing roles to organize the resource and initiatives of any

project or the whole organizational needs. Managers are showing less emotion on the workplace
and try to give direction and make the employees goal oriented and try to monitor and control
the whole process
Leader:
Leaders describes the direction that helps business to reach their vision and mission with their
impressive attitude to give the employees inspiration. Leaders are mainly giving the proper
motivation and the direction that makes the employees goal oriented and makes more
involvement with their roles and responsibilities. According to PETTINGER,(2007) Leaders
helps employees to make decision making skills on to them. Also, leaders are playing the role on
the front to face any problems or barriers in the organization on the workplace. Leader makes
strong communication between the employees, management and the customers to improve the
production and improve the customer service.
B) Tesco: Roles and responsibilities of managers and the functions on
different situation at workplace:
In Tesco, manager should play the leadership role to improve the service and manage the whole
functions of Tesco.
Managers of Tesco need to play the motivational facts to improve the performance of the
employees and need to do the effective performance management to ensure the positive impact
of the production, sells and profit margin. Manager of Tesco need to adopt these motivational
practices like they should encourage the staffs by giving the reward and the promotions on the
organization also can recommend for the pay rise of the higher skill workers. In general,
managers task is to identify the roles and responsibility of the staffs but with adopting the
leadership roles managers can identify the initiatives that can improve the performance of the
employees and make them goal oriented that will help to reach the business goals and objectives
on the same time
Also, management should practice effective performance management by approaching
leadership skills. Management job is to organize the work but this task need to monitor and
control that describes by the leadership skills. For Tesco, managers should adopt leadership role
to do performance management to understand the capacity of the employees and the business
itself to implement the plan. This performance management helps management to identify the
barriers and make effective decision to do recovery and make the positive process of the
operation in Tesco. It helps to understand the different situation of the operation and give more
control to handle the emergency on the business context
Managers need to able to take the emergency decisions by approaching the leadership skills. On
different situation, customer order, customer need can be different and the stock of the Tesco can
be varying on day to day so managers should link up with these to meet the customer demand
and handle them on different situation also the employees need to handle in positive way during
the operation because the skills and capacity is different from watch other in the business so

managers of Tesco need to adopt the leadership approach to tackle different situation on the
business
Managers of Tesco have more power on Budgeting of the store. So, they should aware of the
financial terms and conditions and the situation of the store and whole business to make link
with the functions and make solid coordination of these functions to make positive and effective
budget for the store. To do this, managers should have the leadership skills and adopt these
approaches to make positive contribution on the business. Managers role is to make coordination
of the resources of the business and they should adopt the leadership role to manage and use the
best efficient way with the limited resources to the business.
As according to father of modern principle “ Henri Fayol” he also described the five
major functions of management for management component and these are relevant to
organization today scenario (Five Functions of Management, 2017). These five functions mainly
based on relationship between personnel and management. With proper support of all these
elements major issues get solved out.
Illustration 1: Five functions of management, 2017

Planning: It is a major thing which get done by a manager and leas to support in looking ahead
what an organization want to achieve. According to Fayol “ drawing up a good plan of action is
the hardest of the five functions of management”. Hence, this function required the active
participation of whole organization. Manager should have to perform this function in well
manner so that all resources can get utilized in proper manner. As per above discussion, all
motivational factors which management will lead to use as well as budget preparation is come
under planning process.
Organizing: As per the cited work context, a company will only lead to perform well when it is
well structured and organized in which all staff members get aware about their working criteria
and all things should have to get done in a proper and appropriate manner. It is consider as one
of a most important function of management. As per above context if a system is well manner
then it leads to fulfill all of their customer satisfaction and thus their survival become easy.
Controlling: This process states that all task are getting done according to plan or not.
Controlling means to monitor and find out that all operations are taking place properly or not.
With the help of identifying all such things it become easy for an entity to take corrective and
preventive measures.
C) Theories and Models of Leadership approach that relates with Tesco
To do the efficient leadership, managers should understand the leadership approaches to perform
better on workplace. There lots of leadership approaches are available to improve the leadership
skills and to match individual with the leadership approach. These are-
 Situational leadership
 System leadership
 Contingency leadership
 Behavioral leadership
Situational Leadership:
In 1960’s Dr. Paul Hersey first introduce the Situational Leadership approach what is become
one of the most practiced and analyzed approach to understand the leadership and to perform
better as a leader. Situational leadership approach helps individual to understand their skills on
different situation and to make it better. For an organization like Tesco, situational leadership is
the most usable approach to get success as a leader. Situational Leadership helps managers of the
organization to understand the different situation to update their plans and to communicate and
response to the employees and customers on different situation to improve the performance of
the business to reach the business goals and objectives.
Situational leadership depends on four elements to describe the leadership approach and to
perform better with the situation. Such as-
Telling and Directing:

Managers should have the leadership skills to give proper direction to the employees about their
roles and responsibilities and make them goal oriented to reach the organizational goals and
objective by making their strong involvement with the business. So, managers should apply the
leadership skills or approach to make strong relation with the employees of the organization to
get more success on their task. Because when managers approaching the leadership skills to
make more involvement with the employees it will make more understanding to the managers
about the employees’ skills, need and demand so it will help them to directing them towards the
goals and objectives of the business
Selling and coaching:
Selling and coaching is another element of situational leadership. This is the part that helps to
describe the involvement of the leader with the daily task of the business with the employees.
This approach relates to do the performance management of the employees and it helps to make
involvement with the employees and management to give the better performance.
Participation and supporting the employees:
Participating describes the more involvement with the managers and employees on the
organization. This part describes that managers should get more involvement with the daily
task and the employees issues to perform better on the organizational aspects.
Delegating:
Delegating is another element of situational leadership approach. It defines that these employees
who like to get more involvement of managers by getting the direction on any task. It helps to
make the more involvement of managers and employees on any tasks to perform better
Positive sides of Situational Behavior:
The positivizes of the situational behavior are-
 It helps to inspire employees on the organization
 It helps to increase the motivational level to the employees
 It helps to make more involvement of management and employees
 It helps to improve the performance on the worktime
 It helps to improve the production level
Weaknesses of the situational behavior:
The main barriers and negative side of this situation behavior is to cope up with the emergency
decisions of the managers because when the plan is fixed everyone working with the plan and
the sudden change of the plan makes hard process to carry on the same speed for the employees
on the workplace

System Leadership approach for Tesco:
System leadership approach is another vital approach of the leadership approaches. It describes
the activities of the organization that should organize and continue with the best plan to manage
and perform. It shows that individual should perform the roles and responsibility that he or she is
given by the management and management should understand and identify the capacity of the
employees
There are six elements to justify this approach. These are:
 Ways of feeling
 Ways of perceiving
 Ways of thinking
 Ways of relating
 Ways of doing
 Ways of being
Strength of system leadership for the Tesco:
There is some major advantage that Tesco managers can have by applying this approach. These
are-
 This approach helps to identify the best plan to perform on the workplace
 The analysis helps to understand the capacity of the employees
 It makes employees more task oriented
 This approach helps managers to think in professional way
 This approach helps to make bonding with managers and employees
 This approach helps to perform better on the workplace by understanding the way to
performing
Weaknesses of system leadership for Tesco:
The major weaknesses of this system leadership approach in Tesco is, because Tesco is running
a big business with huge products and customers so the customer demand and taste can be
different ton different time and issues so the situational leadership helps more to understand and
control these facts but this system leadership in only shows the way of performing under the
system that set by the management so sometimes it not works on the real work time for Tesco.

L 02: Task 02 (Tesco)
Operation management, its approaches and the roles of its managers
Operation management is the most critical issues and more discussed issues at present for every
business and organization. Operation is the key of success for nay business so to manage these
operational activities of the business and any organization it need to handle with strong
management with the leadership skills to make it effective and efficient for the business (HILL
and HILL, 2011). Every business has their own way of operation that include the production and
the service they are giving to their customers to stay on competitive market to maximize the
market growth and profit maximization for the business to run efficiently. Operation
management involves planning, managing the process, staffing, monitoring, making control over
the product, service and employees that helps to show their efficiency level to their customer to
manage their customer strongly to make business profitable
The most important and vital element of this operation management is-
 Logistics and
 Supply chain management
Perfect practice of operation management helps employees as human capital, resources of
business, customers as a product and service for the business
Vital skills that need to run efficient operational management by the operation manager:
To run a successful and efficient operation management manager need to have some skills to
operate it. These are-
 Managers should have leadership skills of manage the whole process
 Managers should implement strong relations with employees
 Managers should continue strong communication between employees and management
 Managers need to make the employees more goal and task oriented to their roles and
responsibilities
 Managers should clarify the employees individual group tasks and roles and
responsibilities
 Management should understand the customer exact need from them
 Management should have the skills to do the performance management
 Managers should have the skills of organizing and controlling the whole process
 Managers should have skills to make right combination with supply chain management
and the logistics of the business
 Managers should understand the training and development programs that need to the
employees to improve their efficiency

Approaches of Operation Management:
Approaches of management varies on different organization to suits because it depends on the
capacity of human capital, resources, customer relations, employee management etc.
there are some approaches that helps management to do the effective operation management
these are-
 Top-Down strategic approach
 Bottom-Up Approach
 Market Requirements approach
 Resource Capabilities Approach
Top-Down strategic approach
Top-Down strategic approach describes that the management team should have the clear
understanding about the business goals, objective, mission and vision and then they should
clarify these to their followers as the employees on the organization from top management to the
bottom management to make them task oriented and the tasks are divide into the top to bottom
managers. It helps to make the decision for the business and it helps to make coordination and
combination between managers from top to bottom while most of the time bottom managers
must work under the approach or process that chosen by the top-level managers
Bottom-Up Approach
Bottom-Up Approach describes that the management team shares their ideas and process to
make the decision to their employees it makes more flexibility between managers and
employees. Also for Tesco, as a retail, they should apply this approach because it makes more
involvement of employees and management. Because they can understand the customer demand
on different regions in different way so they are having the better understanding about the
customer need and by understanding that they can take any emergency decisions according to
the rules and regulation of the business to make them efficient on the workplace
Market Requirements approach
Market requirement approach describes the approach of operation management that to make plan
for operating the business by understanding the market demand. That means the customer need
and the external factors of market. It helps to make the efficient plans to run the business. To
understand the external factors and the market requirement managers must need to do the
analyze the competitors and the customer buying power, taste and the way they want to get the
service. By understanding these issues, it helps to make plan to do efficient operation
management based on the market requirements.
Resource Capabilities Approach

This is another approach of operation management that describes the clear understanding about
the capacity of resources of the business includes human capital, initiatives, resources, supply
chain management strength etc. these elements and dimensions of the business need to identify
and analyze in efficient way to get the clear view on that so managers can understand the
resources that available to do the production and services to meet the best way to the customer
demand
B) To achieve the goals and objective of Tesco: importance and values of the
operation management on Tesco:
Operation management helps business to reach their goals and objectives by performing the best
way to make profit by making more involvement by fulfill the customer demand. To run the
operation management successfully there need to be a smart and efficient practice of
management with appropriate leadership skills. The major importance and values of Operation
management on Tesco are-
 It helps to improve business performance for Tesco
 It helps to make decisions on emergency issues
 This helps to do perfect budgeting
 It improves the production level of the business
 It helps to improve employee performance
 It helps to improve the skills of employees
 It helps to understand the organizational capacity
 It helps to do the cost management
 It helps to do the waste management for the business
 It makes strong relation between management level and the employees
 This makes the employees and management more innovative on the task
 It makes employees more task and goal oriented
 It helps to identify and perform well on the individual and group roles and
responsibilities on the organization
Apart from all these there are few more major things through which values and importance of
operation management get understand. In this concern there are various things get used which
are as follow:
Capacity management: It is a process through which an organization can manage and plan the
capacity of all of their resources. Capacity management aims to balance capacity and demand in

cost effective manner. If all resources are get fully utilized then all targets get attain in an
effective manner.
Quality control: Another core thing which management should have to take into into account is
their product quality. If they are providing low superior products then it leads to affect their
customer satisfaction. In the total quality management approach which is used by a company in
their long term success through customer satisfaction. If Tesco will not lead to provide quality
and satisfy products to their users then it leads to affect their business and survival.
L 03 P 06:
C) Factors within the business environment that impact upon operational
management and decision making by leaders and managers:
Operational management relates with different functions and factors that need to operate
effective way to get more success on business. There are different major factors that involves
with business environment and for this assignment Tesco is chosen to describe these factors.
Such as-
Planning:
The major factor is the planning to do the operation and to do the effective planning Tesco
management choose the leadership approach to ensure the better planning and implement the
planning. Leadership approach of Tesco helps to understand the market and customer demand on
them and describe the resources that helps them to make the effective planning. Tesco as a
biggest retail in k they need to identify the demand of their customer and market then they use to
make planning and this factor effect on the operation management because the planning can
change on any time by understanding the market demand and to do this management need to
adopt the leadership approach to make the decisions. Business environment is not stable in
nature and get changed at any time. If it went changed at the time of executing a new project by
cited company then management have to change their policies on frequent basis. Hence this ever
changing concept complete describe that environment whether it is internal or external affect any
planning procedure more and more and thus decision makers should have to formulate it
according to need of time.
Organizing:
Management is responsible to organize the resources and planning for the business and to do the
effective organizing management should adopt the leadership approaches to organize the
functions of the business-like Tesco because to organize the functions. In Tesco there are many
issues and department need to coordinate and need to understand the capacity of these functions
to make effective decision to progress the business. In an environment each and every individual
have different interest and they all belong to various society. Hence if management failed to deal
with all these issues then it leads to affect most any business entity.
Staffing: