Comprehensive Report on Leadership and Management at TESCO

This report provides a comprehensive analysis of leadership and management practices within TESCO, a major retail company. It begins by defining the characteristics and roles of leaders and managers, highlighting their responsibilities in fostering productivity and achieving organizational goals. The report then explores various management theories, including transformational and classical theories, and their application within TESCO's operational environment. It examines how leaders and managers contribute to team building and project management. Furthermore, the report delves into the importance of operations management in achieving business objectives, emphasizing its impact on TESCO's success. Finally, the study considers the influence of the business environment on operational management and decision-making, offering insights into TESCO's strategic approach to leadership and management.

Management and
Operations

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK A...........................................................................................................................................3
Characteristics and Role of a Leader and Team Manger ......................................................3
Examine roles of leaders and managers applicable in various situations...............................7
Different theories and models approach and its strength and weakness within the work
environment ...........................................................................................................................8
TASK B...........................................................................................................................................1
The key role leaders and managers plays in operating business functions in an organisation1
The importance and value of operations management in achieving business objectives.......3
Importance of Operation Management...................................................................................3
Importance of Operations Management in facilitating business success...............................4
Impact of business environment on operational management and decision-making............5
CONCLUSION................................................................................................................................6
REFERENCES..................................................................................................................................

INTRODUCTION
The practises that are been followed in the organisation is unique and different according
to the management discussion. Operational work is been done in an effective manner to take out
the work in best output. There various types of process that are been taken in to the production
level. Some of the basic elements are the land,labour and capital. Labours are been taken into the
process to attain more profitability. Company is working in such an effective way that ensure in
such a possibility process to attain the benefits even to accomplish the goals and objectives of the
business. From the management point of view it can be analysed that the work should be done in
an proper time to avid unnecessary risk. Operations are the important part of the management
more over it aid to attain and defines the success of the business. The activity which includes
production and distribution of the goods and services and which need to be allocated at right time
and at correct place (Boyd and Dougherty 2016)
At the present study it has been evaluated about the TESCO, it is one of the transnational
groceries retail business which is started in UK. The company was establish in 1919. in the
report is been discussed about roles and responsibilities of the managers and leaders and its
characteristics. Even addition to this theories which are been applied in the study in aspect to
management. At last but not the least it also been included the different approaches and styles
which is been explained in report.
TASK A
Characteristics and Role of a Leader and Team Manger
TESCO is one of biggest company in the retail sector which is been engaged in different
operational activities which include general groceries merchandise. It is a British multinational
company which is found in London, UK. There different products which the company is offering
in Superstore, grocery store also in Hyper market. Management is adopted highly structure
which is in a form of power and authority which is lies from the top to bottom. Managers and
leaders are the important part of the organisation which set roles and responsibilities to increase
the productivity in an effective and adaptable manner. Roles and duties are been set by the
management in such way that the employees can work in unity with effective learning attitude.
Moreover this company also working hard to make the management in successful way.

Leaders :
The individual who guide and make a straight way for its employees is known to right
encouraging person. Leaders are who hold the authority and motivate the workforce to attain the
goals, objective of the organisation. In context to Kotter, it has been defined as leaders who
works in the production and set a proper goal for their employees in a creative manner and
helping them to adopt the environment changes. Moreover leaders of TESCO set the proper
directions to its management team in such effective way which aid to guide the organisational
targets and goals (Ellitan 2017)
Characteristics of TESCO Leaders:
 The management of TESCO, leaders are been using the responsible authorities which aid
in guiding employees in effective way.
 Motivating the people in the organisation and giving best suitable environment through
which they can achieve the goals of company.
 Leaders of the TESCO not only helping the employees of the company but also
supporting and providing best alternative ways to work in the peaceful environment.
Roles and responsibilities of TESCO Leaders
 The roles of the leaders in the TESCO, which is making creating vision and strategies
which actually provide the goals and objectives of a particular individuals.
 Important roles of leaders in TESCO is framing the team and allocating employees and
aiding them to seek the commitment of organisation with the effective communication.
 The major responsibility of TESCO leaders which is providing an effective motivation
guidelines, even inspiring in effective manner so that it will be easy to achieve the goals.
Mangers
Those individuals who are carrying the roles and responsibilities of the organisation.
However the effective work in the organisation is been managed by the manger so that to avoid
the gap between top authorities and supervisor. In the TESCO manager formed the interpersonal
relation, decisional segments which are been different type of activity which are been performed
by then in an effective manner (Eraki 2015)
Roles and responsibilities of TESCO Mangers :

 In the TESCO, there are certain different duties and roles which manager need to work in
an impressive way. The set of procedures which need to be followed by the TESCO
manger to administer the organisation responsibility.
 TESCO manger is need to allocate the numerous sources which aid to achieve the goals
of the organisation. The needs and goals of the company need to performed in attractive
manner and also have to communicate in best way in front of the employees.
 Manger is a monitoring person who have to look after all the work which going to
perform in the organisation. In TESCO the manager is a spoke person who have handle
all the disturbance in positive manner without conducting any mischief with clients or
employee (Fan and Zhang 2015)
Characteristics of Mangers in TESCO :
 The Manager inside TESCO, absorb in planning and formation of the budget which is
towards organising and staffing along with controlling and solving the issues within the
organisation.
 Managers inside TESCO need to work effectively degree of certainty which produce the
best result within the organisation in effective manner.
Similarities between managers and leaders in TESCO
 Mangers and leaders both are essential part of the organisation which is conducting
major role in the organisation which need to in effective and efficient manner. In the
organisation structure the working environment which play a positive impact in the
business.
 TESCO mangers and leaders need to allocate the work to each and every individual in the
organisation to attain the growth of the business in impressive way. Resources in the
organisation have to work in the business in an appropriate manner.
 Strong foundation is create by both manger as well as leaders in the business so the
TESCO need to crate the effective mission and vision to force on the growth of the
employees for better result
 Through the management theories TESCO manager and leaders are perfeorming the best
effective outcome within the organisation, also setting certain advantages for impressive
workforce.

As per the above mentioned points it can be stated that both of the them are the important
for the development of the business . In context to TESCO its operations and functions are been
distinguish to set the goals and responsibilities which aid the growth of the business. Even
objectives are been made to formulate the work in effective manner and even aid to increase the
overall productivity within the organisation. For the better result the leaders need to lead the term
and encourage them to achieve the goals of the company. Motivation is the essential part within
the environmental situation (Han and et. al., 2017)
Transformational Theory of Leadership
According to the theories, the major and essential theory is transformational theory which
aid to increase and create a best performance within the company which able to achieve the
higher productivity. For the effective achievement in the business the mangers need to encourage
and inspire the worker in such effective way through which output can be achieved. Leaders are
posses to take risk that should help to achieve the objectives in the business. In context to this
theory the TESCO which is required to work within the business in an effective team work and
commitment towards the goals. The leaders of the TESCO are majorly focusing on individual
development and moreover have to do the work in innovative and creative form. To increase
talent of the workers, they should be encouraged and motivated to work in a effective manner.
The major advantages of this theory is engaging the individual and increasing their behaviour
towards the work commitment within the organisation.
Illustration 1 : Illustration 1: Framework of Transformational Leadership
Source: Transformational Leadership, 2019

Classical theory of Management
According to this theory, it can be determined that the employees in the industry are
working for economical and social needs.. it can be further divided their task and to increase in
the business productivity. It is important that mangers of TESCO which is working in the
effective control which will be able to achieve the working performance of the employees in
appropriate manner. In evaluating the flow of communication in such way to decrease
misunderstanding among the employees and ideas which need to be attained in an effective
manner which able to attain the goals of the organisation. For impressive work the employees
need to work in a healthy environment which will be able to attain the objective of the
organisation. Needs and desire of the individual is being improved in such way that they should
be able achieve it with full support the management team.
Examine roles of leaders and managers applicable in various situations.
TESCO is operating within the retail sector which major working in the service and
delivering the goods. For operational function the leaders and mangers is involving the certain
activity which work in a effective output. Both the leaders as well as mangers they formulate
strategies which involves technical aspects along with that forms opportunities to gain success.
Leaders make rules and regulations which support the team and guide them to attain their goals.
In TESCO, mangers allocate the resources and funds distributes according to the smooth
functioning of the employees as well as organisation. There are some of the situations which
described in the context through TESCO which are as follow :
Team Building:
The objective which are need to evaluated within the business so the management need to
make some teams for estimating the maximum profit within the short duration time. For effective
work the management need to make groups and have to assign the work according to the skill
and talents sob that it will be easy to attain the goals of the business. In reference to TESCO the
manger should adopt the strategy of team building to avoid the conflicts and also through which
maximum profit can be achieved without any struggle (Idris 2016)
Project management:
The objectives are been set by the management team and roles are decided as the
mangers of the company is working in an effective that it is necessary to be implemented in the
business. The resources which are used by the company need to estimated with the organisation

targets. In context to TESCO manger of the company should provide the basic information to its
employees so that proper allocation of employees can be achieved the important thing that
project goals should be achieved in proper manner
Different theories and models approach and its strength and weakness within the work
environment
In the management there are different approach in the business environment and more
over the the important thing is that theories aid to achieve the organisation goals and there are
certain leadership approaches through which TESCO company will attain its goals :-
Situational Leadership:
It is a style that are been taken for the development and which is studied by the Paul
Hersey which is trying to influence the followers to adopt the changes in the environment of the
corporate culture. In this leadership styles my change continually to meet the need of others
within the organisation. In context to TESCO, the changes within the organisation is taking place
need to for the growth of the business, which helps in the participation of the teams in the
business.
 Strength: leaders and manager will be able to gain the authority in terms of job
accomplishment which able to focus on the other strategic matter.
 Weakness: Due this leadership the followers will lie to their leaders which will be
accountable for them even which affect the environment of the business (Ma and Sun
2012)
Systems Leadership:
It is a leadership which enables the leaders in a organisation which create the conditions
and levels in the production to their potential. The create models of good leadership and design
in the system and social process is called to be system leadership. In context to TESCO the
company can implement this behaviour in the organisation .
 Strength : It create a design work for the leaders in the organisation through which
environment culture will in positive.
 Weakness : Due to different behaviours individual in the organisation which will affect
the growth of the business.
Contingency :

This leadership based on the nature of the leaders to the followers. It shows the
relationship both. It includes the power of the leaders which extends task structure and the power
of the leaders. In context to TESCO, this leadership aid to achieve the importance of the leaders
and followers in the business.
 Strength: The important part of this leadership is leaders will work according to their
skill and ability which will able attain the goals of the business.
 Weakness: Some times it create conflicts in the business which will affect the
environment of the business.
So these are some of the approaches of the leadership in the business growth ans more
over but contingency leadership which will aid to attain the business goals (Nayak 2015)
Critically evaluation of the different leadership approaches
The different leadership style that situational leadership style the company employees
will work according to the situation and more not able to work effectively. System leadership the
employees will work but according to rules and regulation and more over they will not put extra
effect in the growth of the business. Contingency leadership which is based on the task structure
of the business that need to be followed by the employees.
Recommendation
 Managers and Leaders who are essential for the growth of the business which help the
employees by motivating and guiding them.
 Managers and Leaders are the lifeline for the business achievement.

TASK B
The key role leaders and managers plays in operating business functions in an organisation
The essential role that leaders and managers inculcate in operating business activities are
controlling, planning, performance improvement and operation strategy which are included in
production and operations department. Operation management is defined as managing stock
inventories in such a manner, that there is always a balance between demand and supply of raw
material within the organisation. In context with TESCO, operations manager plays a tough roles
in managing varied activities that will result in producing quality goods and services. There are
some concept of operation management, which are effectively utilised in giving training session
to workforce who are working in production sector. The leaders need to critically analyse target
market for achieving desired goal of firm. There are some important operational functions which
are discussed under beneath:
Transportations- This functions include implementation of strategies that are adopted by
operation manager, in transferring raw materials into functional department for carry out
business activities within an organisation. In regards with TESCO, managers and leaders should
effectively communicate to suppliers, so that the finished product can be easily availed by
consumer on time in target market. The leaders should also give emphasis on planning strategies
with high technology, that include best transportation route through which goods can be directly
supplied to local and global market (Yun and et. al., 2018) Multi-objective optimization model
for energy mangement o
Production- The production function revolves around the “input-process-output” flow
while converting raw material into finished goods. If it is talked about TESCO, operation and
production managers should give emphasis on producing quality goods to customers. As well as,
monitoring the business activities that are taking place in an organisation. The important role of
manager, is to analyse quantity of raw materials that are required for producing goods and
fulfilling demand of target market.
Promotions- It is very important tool that are effectively utilised by managers while
implementing sales-promotional activities of brand new product in target market at local and
global market. In context with TESCO, manager majorly give emphasis on planning strategies
that are systematically utilised in providing goods and services through right communication
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channel in target market. In recent business environment, managers have adopted online
channels like Instagram, You-Tube and other platforms for promoting their product directly to
potential buyers.
Approaches to operation management:
Operation management is defined as a field where multi dimensional activities take place
while converting raw material into finished quality products. The managers of TESCO should
critically manage and utilised all resources for achieving desired outcomes. The supervisors have
chosen effective approaches like six sigma, total quality management and just in time for
effectively operating business activities in an organisation. These important approach are
mentioned below:
Total Quality Management- It is very effective techniques that include managing of
quality in product, staff performance, functioning of machineries and adequate supply of funds
within an organisation. In regards with TESCO, managers majorly focuses on primary elements
like process centre, integrated system, customer-oriented, fact based decision making procedures,
continual improvement, employee performance and strategic and systematic approach for
achieving desired goals of an organisation. For instance, the manager recent aim is to improve
brand value in manufacturing industries (XIANG Chen and Zhang 2013)
Just-in Time- It is a technique used for managing production of inventory in effective
manner with minimal consumption of time, taking in considerations internal factors that might
affect the business operation within a firm. In regards with TESCO, the manager could focus on
reducing wastage of raw material, increment in quality of goods and lowering cost of stock that
are purchased from trusted suppliers. These initiatives taken by production managers results in
gaining loyalty from suppliers towards the company.
Six Sigma- This approach majorly focuses on increasing consumer base, changing
quality of product, by reducing the defect and improving sales-profit of company in target
market. The six sigma consist of voice of customer and process which are directly linked with
control, analyse and measure of any good. If it is talked about TESCO, the manager uses this
approach for planning business strategies, forecasting of visions and robust methodology and set
benchmark of quality standard. For instance, six sigma could be effectively utilised for
improving employee relations within an organisation.
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The importance and value of operations management in achieving business objectives
For growing any scale of business, it is necessary to have emphasis on operational flow
of activities that are taking place in an organisation. Operation management defined as the base
core through which business activities is been carried out, taking in considerations internal as
well as external environment on any business or organisation. If it is talked about TESCO,
operation management is concerned with managing, monitoring, controlling and designing of
production process that could be effectively utilised for achieving desired outcomes (Williams
2015)
Importance of Operation Management
While growing any scale business, operation management plays an important element in
increasing overall productivity of any goods and services that are directly or indirectly delivered
to consumers. Operation management helps leader for achieving goals in a effective manner. In
regards with TESCO, manager could use valuable techniques like intensifying organisational
productivity and decline in cost for enhancing business at international market. These techniques
are mentioned below:
Intensifying organisational productivity: In this techniques, primary objective is to
improve cordial relationship between staff members, in working culture for attaining desired
outcome of an organisation. While taking in consideration TESCO, managers should plan and
introduced strategies for increasing satisfaction level of workforce. It could help managers in
creating an environment in which each employee can freely express their view points, through
transparent and effective flow of communications. A supervisor can introduce different
activities for their employee's, so that hidden skills can be effectively utilised in others task that
are going to take place within working environment. There are chances that strong bond between
staff members will automatically improve loyalty and increase market shares manufacturing
industries.
Decline in cost: This techniques is directly based on cost incurred for manufacturing and
producing raw materials into final product, so that these product could be available to target
customer. If it is talked about TESCO, the manager should critically estimate the funds that are
required by operation team in order proceed the business activities. The manager could reduce
cost in giving final goods to supplier. While implementing such strategies, will result in
generating revenues for achieving short and long term objective through effective
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