Higher National Diploma in Business Management: Leadership Report

This report examines leadership and management principles, using Tesco as a case study. It defines and contrasts the roles and responsibilities of managers and leaders, highlighting their differences in strategy formulation, policy implementation, and team building. The report then explores various leadership theories, including behavioral, transactional, and trait theories, and analyzes their application within Tesco. Furthermore, it delves into situational leadership, systems leadership, and contingency management approaches, evaluating their strengths and weaknesses in diverse workplace scenarios. The analysis includes an evaluation of different leadership ideas and practices in diverse settings, concluding with the importance of management and operations for organizational success. The report utilizes a variety of academic sources to support the analysis.

MANAGEMENT &
OPERATIONS

Table of Contents
INTRODUCTION...........................................................................................................................2
MAIN BODY..................................................................................................................................3
TASK 1............................................................................................................................................3
P1 Define and contrast the various responsibilities and qualities of a manager and a leader.....3
M1 Using a variety of ideas and concepts, analyze and differentiate between the role of a
leader and the function of a manager...........................................................................................4
TASK 2............................................................................................................................................4
P2 Consider how the role of a leader and the function of a manager are used in various
situations......................................................................................................................................4
P3 Use a variety of approaches and ideas, such as situational leadership, systems leadership,
and contingency management......................................................................................................5
M2 Evaluate the advantages and disadvantages of various responses to problems in the
workplace.....................................................................................................................................6
D1 Analyze and evaluate different leadership ideas and practises in diverse settings................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8
Books and Journal........................................................................................................................8

INTRODUCTION
Management is the term which adverts to the Precision of planning monitoring
organizing and staffing the major and amended operations of the company in an appropriate
manner. And appropriate management system supports the company to achieve their goals and
objectives in an appropriate manner so that the company can get more success and opportunity.
There are several individual who are engaged in the management and operation procedure and
operate their business in an appropriate manner. The main functions and operations of the
company is managed by several individuals of the company which are known as managers and
leaders of the organization (Brown, and Woods, 2017). This report is going to illustrate about
the Tesco organization which is multinational retail organization situated in welwyn garden city
England United Kingdom. The company Tesco has amended management system that supports
the company to operate at multinational level to achieve their goals and objectives. This report is
going to illustrate about the several kinds of leadership theories and different roles and features
of a leader and manager at the organization. Along with this report also illustrate about the
purpose of Manager which is associated in changed situation of circumstances

MAIN BODY
TASK 1
P1 Define and contrast the various responsibilities and qualities of a manager and a leader.
Leaders and manager are two different terms that has different responsibilities at the
organization. The definition of leaders and managers and the role and features of are mentioned
below:
Managers: Managers are the person who has responsibility and I have a level authority of any
organization. They are the person who is liable for formulating pose in objectives for the
company in order to achieve their goals and objectives. In Tesco organization the managers of
the company's very effective because they formulate a minute strategy for the company in order
to get positive outcomes.
Leaders: Leaders are the person in the organization who are very important for the company in
order to motivate their team members so that they can work effectively and positively in the
company (Heshmat and Eltawil, 2018). In context of Tesco organization the company has
several outlets all over the globe and every branch has several functions in order to perform their
activities and practices so it is very important for the company to have a mandate l leader at the
company. The managers are much liable to give their task to the leader so that they can become
capable to divide their work accordingly in their team members.
Differences between managers and leaders
Managers Leaders
Managers are the person who are liable for
developing and formulating a strategy in order to
achieve their goals and objectives in an
appropriate manner
Leaders are the person who is liable to develop
and climb the junction and division of the
practices which are sign by the leaders from their
managers.
Managers are the person who is much responsible
for formulating policies and rules in order to
follow ethical practices at the company.
Leaders are much liable to follow every policies
and rules which are formulated by the managers
in an appropriate manner.

Managers are very important for the company in
order to enhance productivity of the company
Leader is very important for the organisation in
order to build teamwork in the company.
M1 Using a variety of ideas and concepts, analyze and differentiate between the role of a leader
and the function of a manager.
Role of Leaders:
 Leaders are very important for the organization in order to build teamwork in the
organization
 Leaders are the person who influence their employees and take care that the employees
are getting effective training and their continuously enhancing their skills in an
appropriate manner or not.
Roles of manager
 The manager plays important role in the organisation because their managing the
responsibility of the organisation in order to achieve their goals and objectives.
 Manager at the person who are much responsible for developing and formulating
strategies in order to overcome the various which facing by the organisation and enhance
the productivity and efficiency of the company
TASK 2
P2 Consider how the role of a leader and the function of a manager are used in various situations.
Managers and leaders are the person who has several roles and functions in the company
that is depend on the situation of the company (Gong, and Zhu, 2019). The large company that
has several outlets globally is required to have amended managers and leaders at their
Organization in order to operate successfully. There are several roles of a leader Manager which
are provided below on the basis of several condition of the company.
A behavioral Theory of leadership: On the basis of this theory it illustrate about the behavior
of the workers in the company. This theory states that the leaders of the organization and their
behavior can use their amended skills so that they can motivate their employees to work more
positively so that they can get more positive outcomes. In context of Tesco organization the

companies adopting this theory in order to monitor the behavior of the employees so that they
can you feel motivated and valuable at the company.
Transactional leadership: This is the theory which state transactions in the organization which
is rely on the decision of the company which are taken by the managers in order to improve the
performance of the employees at the organizations by the support of rewards and some penalties.
In context of Tesco organization the manager of the Tesco company strategies like provide extra
incentive to their employees so that they can feel motivated and enhance their performance in
order to get more positive outcomes.
Leadership trait theory: This is the theory which focusing on motivation of the workers so that
they can perform the task in an appropriate manner. in context of the organization they provide
amended training and development program so that the workers can feel more motivated and
also enhance their knowledge in order to enhance their efficiency and skills (Sexton, and
Klinect, 2017).
P3 Use a variety of approaches and ideas, such as situational leadership, systems leadership, and
contingency management.
There are various kinds of models and theories which are describe about the leadership of
the leader and managers and their importance in the company. The leadership of the leaders and
manager support the company to enhance their productivity and skills of workers. In context of
Tesco organization the implementation on the situation help the company to analyze about the
role of several leadership theories for the leaders and managers.
Situational Leadership: This theory states and relies on basically two factors which are known
as supportive behavior and directive behavior of the leader in the company. It supports the higher
authority as well leaders of the company to make appropriate decisions for their workers
according to the situation so that they can get more success (Anagnoste, 2017). In context of
Tesco organization the company is using the theory in order to address various kinds of issues
and maintain profitability and success.
System leadership: This theory supports the leaders and manager to analyze about the collective
functions in the company in order to will team work in the organization at different level. This
edition theory support the company to provide assistance to the leaders and managers of the

company that they should take appropriate steps in order to focus on their efforts so that they can
achieve their goals and objectives in an appropriate manner.
M2 Evaluate the advantages and disadvantages of various responses to problems in the
workplace.
It is very important for the company to analyze about the strength and weakness of every
approach which are mentioned below:
Strength
It has been analyzed that it supports the company to recognize about the requirement of
flexibility (Lisano and Kallemeyn, 2017). Every rules and regulations which are set a
appropriate and flexible and modified on the basis of the situation with support the company to
achieve their goals and objectives in an appropriate manner.
Weakness
The biggest weakness of the say that ship is that only concentrating on the current
situation it is a major weakness of this theory (Andreev and Peneva, 2018).it also has been
analyzed and the rules and regulations which are required to be modified according to the
situation take time to operate in the company.
System leadership
Strength
Of this theory is it is done in a appropriate manner which support the company to achieve
their goals and objectives in an appropriate manner.
Weakness
The weakness of the story is to analyze about the factors because it is very difficult for
the company to analyze about the factor that helpful and more controllable as compared to other.
D1 Analyze and evaluate different leadership ideas and practises in diverse settings.
It is very essential for the company to analyze about the situation in order to take decision
on the basis of the situation(Karre, Hammer and Ramsauer, 2018). It also has been analyzed that

the actions which are adopted by the leaders according to the situation is in appropriate manner
or not.
It is Very important for the organization to conduct their activities in an appropriate and
systematic manner with support the company to achieve their goals and objectives in an
appropriate manner (Marić, and Opazo-Basáez, 2019). by using this theory the organisation can
builder interconnection between their internal process as well as their system so that they can
give more advantages.
CONCLUSION
From the above mentioned report it has been concluded that management and operations
are very important for the organization in order to control their activities in an appropriate
manner. The roles of manager and leaders are very important for the organization in order to get
more positive outcomes. Along with this it is very important for the company to adopt theory in
order to analyze the behavior and conduct the activities in a systematic manner in order to
enhance the efficiency of the company

REFERENCES
Books and Journal
Brown, S. and Woods, A., 2017. An Operations Management Perspective on Collaborative
Robotics. In Proceedings of the International Annual Conference of the American Society
for Engineering Management. (pp. 1-8). American Society for Engineering Management
(ASEM).
Heshmat, M. and Eltawil, A., 2018. A new sequential approach for chemotherapy treatment and
facility operations planning. Operations Research for Health Care, 18, pp.33-40.
Gong, Y., Liu, J. and Zhu, J., 2019. When to increase firms’ sustainable operations for
efficiency? A data envelopment analysis in the retailing industry. European Journal of
Operational Research, 277(3), pp.1010-1026.
Sexton, J.B. and Klinect, J.R., 2017. The link between safety attitudes and observed performance
in flight operations. In Human Error in Aviation (pp. 513-518). Routledge.
Karre, H., Hammer, M. and Ramsauer, C., 2018. Learn how to cope with volatility in operations
at Graz University of Technology’s LEAD Factory. Procedia Manufacturing, 23, pp.15-
20.
Marić, J. and Opazo-Basáez, M., 2019. Green servitization for flexible and sustainable supply
chain operations: A review of reverse logistics services in manufacturing. Global Journal
of Flexible Systems Management, 20(1), pp.65-80.
Lisano, M.E. and Kallemeyn, P.H., 2017, March. Energy management operations for the Insight
solar-powered mission at Mars. In 2017 IEEE Aerospace Conference (pp. 1-11). IEEE.
Anagnoste, S., 2017, July. Robotic Automation Process-The next major revolution in terms of
back office operations improvement. In Proceedings of the International Conference on
Business Excellence (Vol. 11, No. 1, pp. 676-686). Sciendo.
Andreev, O. and Peneva, G., 2018, June. Problems Concerning Operations System of the
Enterprise in the Context of Industry 4.0. In SELECTED AND EXTENDED PAPERS FROM
X-th INTERNATIONAL SCIENTIFIC CONFERENCE (p. 75).