This report provides a comprehensive analysis of leadership and operations management within Tesco, a British multinational retail organization. It defines and compares the roles and characteristics of leaders and managers, examining their application in different situational contexts such as decreasing employee performance and increased staff turnover. The report applies various leadership theories and models, including situational leadership, systems leadership, and contingency theory, to the Tesco context. It explains key approaches to operations management and the role of leaders and managers in achieving business objectives, highlighting the importance and value of operations management. Furthermore, the report assesses the factors within the business environment that impact operational management and decision-making by leaders and managers at Tesco.
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