Leadership & Management Concepts: Tesco Operations - Unit 4 Report

This report analyzes leadership and management concepts within Tesco's operational framework, covering key functions such as financial operations, product design, supply chain management, and marketing. It examines various operational approaches, including corporate strategy, customer-driven strategies, product development, and competitive priorities, highlighting their values in enhancing productivity and customer satisfaction. The report also addresses the impact of external factors, such as political, legal, socio-cultural, and economic influences, on decision-making and market uncertainty. Furthermore, it suggests improvements in operational efficiency through information access, departmental connectivity, process automation, and streamlined communication. The report concludes that Tesco's organized management structure contributes to its well-undertaken operations and recommends automating services and introducing home delivery to enhance customer experience. This detailed analysis provides valuable insights into effective leadership and management practices within a large retail organization.

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Leadership and Management Concepts

Introduction
 Key operations of the company includes:
 Tesco extra
 Tesco Superstores
 Tesco express
 Tesco metro
 One stop
 Petrol stations
 Home shopping
 Tesco Clubcards

Key operational functions of managers
Financial Operations
 Managers ensure all financial resources have been clearly
accounted for and allocated according to needs.
Product design operations
 Managers oversee the and consent product designs that the
production team introduces to the company (Lunenburg,
2011).
 They also provide financial assistance.
 Ensure company’s quality level is maintained

Continuation…..
Supply Chain Operations
 This involves distribution of merchandise to its stores and to
consumers.
 Managers control the supply chain
 They also maintain link the company to manufacturers
Daily Operations
 Managers plan, delegate, enforce policies and supervise
daily activities.

Continuation..
Marketing operations
 This involves advertising company products and services
 Managers in this operational functions are responsible for:
 Setting marketing objectives
 Designing marketing goals
 Selecting marketing teams
 Monitoring and evaluating marketing results

Operational Approaches and their Values
 Different operational approaches can be used in the
management of the company;
 Corporate strategy and cross functional interactions
 Customer driven approach
 Product development
 Developing competitive priorities

Continuation..
Corporate strategy and cross functional interactions
 This involves interconnecting all the divisions in the company
to form one system and support each other (Fisher, 2010).
– Its value it increased productivity, coordination and interrelations.
Customer driven approach
 Based on strategies that conform to changing customer
needs.
– Its value is increasing customer satisfaction, loyalty and retention

Continuation…
Product development
 This approach involves designing and innovating
products/services with added values.
– Its major value is increasing sales and attracting more consumers
Developing competitive priorities
 Evaluating operational costs, distribution channels, marketing
and product quality (Reid & Sanders, 2015).
– The value of this approach is achievement of streamlines operations.

Impact of External Factors
Slowed implementation of decisions
 External factors such as political and legal issues slows
implementation of business decisions by managers.
Increased resistance
 Due to sociocultural influence, decisions related to change
may be opposed by employees and consumers basing on
their respective cultures.

Continuation…
Uncertainty about the market
 When economic influences comes to play, issues such as
price and inflation fluctuation makes decision making
complex due to uncertainty (Pimentel, Kuntz & Elenkov,
2010).

Improving Operational Efficiency
Information access
 By providing employees with needed information and easy
access, they will learn to follow all policies and protocols
(Fisher, 2010).
Connecting business departments
 Establishing a common goal for all department
 Integrating functionality of all sections in the organisation

Continuation…
Automation of processes
1. With the current technology, automation will increase service
delivery rather than using manual processes.
2. Streamlining communication
 When communication is efficient and easy, employees feel
valued and improve their performance tremendously (Reid &
Sanders, 2015).