Leadership vs Management: Roles and Characteristics at Sainsbury Bank

This report examines the core concepts of leadership and management, focusing on the roles and characteristics of both leaders and managers within the context of Sainsbury Bank. It begins by comparing and contrasting these roles, highlighting the key responsibilities of each. The report then delves into the application of management by objectives and explores Mintzberg's management roles. Furthermore, it provides a critical evaluation of various leadership theories, including trait theory and different leadership styles, such as autocratic and democratic approaches. The analysis incorporates real-world examples from Sainsbury Bank to illustrate the practical implications of these theories and concepts. The report concludes by summarizing the key findings and emphasizing the importance of effective leadership and management in achieving organizational goals.

MANAGEMENT
AND
OPERATION

Table of Contents
INTRODUCTION...........................................................................................................................3
LO 1.................................................................................................................................................3
Compare different role and characteristic of leaders and managers...........................................3
Role of leader and function of manager by applying theories and concept................................5
Critically evaluate the different theories and approaches of leadership......................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Operation management is the area of management concerned with the designing and
controlling process of product and its production. It is administration of business process and
practices creating the highest level of efficiency with the organisation. The present study is based
on the “ Sainsbury bank” which is the British bank in UK. That is provide the financial services
to client and their customers. Study lays emphasis on the define and compare different roles and
characteristic of a leaders and manager. The managers are playing their important role in the
organisation to motivate their employees as well as function of manager are help to make
effective strategies for growth of firm.
LO 1
Compare different role and characteristic of leaders and managers.
There are various roles leaders and characteristic of manager in organisation. They are
plays their important roles in Sainsbury bank. Management and leadership has effective and
valuable definition which are help to understand meaning of both that are as follows:
Definition of management
Management is the art of getting things which are done through and with people in
formally organized group. It is an individual or a group of peoples who are accept their
responsibilities to run an organisation. They are plan, organize, direct and control all the essential
activities of organisation (Kato, 2015).
Definition of leadership
Leadership is the art of motivating group of peoples to achieve goals and objectives of
Salisbury bank. In the business they are directing to peoples and staff with a strategy to meet
needs and wants of organisation.
Those are definitions of management and leadership, but both they have their roles and
characteristic in each situation which is in company which are as follows:
Leaders Managers
Roles of leaders and managers
 The foremost roles of leaders are to
guide other employees in the Sainsbury
bank.
 A manager is responsible for
overseeing and leading the work of
peoples group.

 Leaders are responsible to
communicate with other employees as
per policies of organisation.
 They are able to emphasis whole team
and employees group.
 Leaders motivate to employees for their
good work and also for future work.
 Sainsbury bank's leaders have
responsibility to execute strategy for
consistently achieve result of work with
discipline process (Kiehtreiber and
et.al., 2018).
 They are responsible for create vision
which is clearly define to team
members.
 Sainsbury bank's manager is
responsible for leadership over a
segment of work, or a sub section
results and performance.
 They have responsibility highlight
functions and operation to leaders for
work.
Characteristic of leaders and managers
 Leaders of Sainsbury has characteristic
which is good and strong
communication skill.
 They have passions and commitment
skills for mission and project get to
other excited because they can see and
feel dedicated towards the work.
 A positive attitude is the best and
effective characteristic of leaders
because of positivity take many places
in workplace by providing guidance to
their followers.
 They have characteristic to innovate the
thinks which are help to creative work
 Time management is the very good and
best characteristic of manager in
Sainsbury because with the help of this
they are able to work done in giving
time and also able to manage all the
thinks which are important in
organisation.
 The ability to delegate is one of the best
and important quality of manager
because it is added their values in
objectives in overall operation of
business (Morschett and et.al., 2015S).
 Manager of Sainsbury bank give
respect to their employees and leaders it

and better for its result.
 Collaboration and collaborative
approach to leadership is powerful
characteristic because this creates
transparency in organisation.
is foremost characteristic of manager.
By these employees are feel respected
and also give their hard contribution to
achieve goals and objectives of firm.
Management by objectives
Management by objectives is a strategic management tool or model that aims at improving
the performance of a company by defining objectives clearly that are established by the
employees and management. According to this theory having a goal setting and action plans
motivates the commitment and participation among the employees along with aligning the
objectives within the organisation. Management by objectives outlines five major steps that
businesses must utilise for putting management techniques into practice. These steps are as
following –
1. The first step is to determine or revise business objectives for the whole organisation.
This overview needs to be derived from company’s vision and mission.
2. The second step is to translate objectives of business to employees.
3. The third step is stimulating participation of employees in developing individual
objectives.
4. Nest step includes monitoring employee’s progress.
5. The fifth and the last step is to measure and reward employee for their progress. This
stage includes honest feedback.
Role of leader and function of manager by applying theories and concept
The roles of leaders and functions of manager has effective and valuable for company to
manage it effectively. That are applied in different situation such as further development in their
operations that understand by applying theories and concepts which are as follows:
The theory of Mintzberg management roles are shows the roles and functions of
manager in the organisation. That has three situation theories which are interpersonal,
informational and decisional roles of manager in management context. Interpersonal roles of
manager are important roles of leaders and also to functions of manager. Situation is

development of further operations and organized development program in organisation. Leader
has role to handle project confidently and also involve feels a sense of security and right job
done by employees. Other hand manager determines the ultimate success or failure and also
communicate with range of peoples (hiffman and et.al., 2018). That are the interpersonal roles of
leaders and manager. Whereas, informational roles are also important because in that role of
leader which is indicate tracking changes in further development in operational functions. In that
manager has function to spokes to others and represent to team in meeting about the work done.
In decisional roles, leaders have role to take effective and valuable decisions for the company
growth and make strategies for work which are follows by their followers. Other hand function
of manager is to make the to run add more development strategies for growth and run to business
and also organized development program for maintaining it effectively and also allocate
resources for work.
Critically evaluate the different theories and approaches of leadership.
The trait theory of leaders and style of leadership are as follows:
Trait theory
Leadership trait theory is focus on identifying different personality characteristic that are
related to successful leadership across any situation (.Yamashita and et.al., 2019). That is based
on the characteristic of leaders both success and unsuccessful of situation. This leadership theory
is helped to leaders in certain skills of an individual which is help to control and manage a
situation according to requirement. There are different styles of leadership are as follows:
Autocratic leadership style
This is one strong and dimensional leadership style that give full power or authority to
the leaders. In this leader take decision as per their own view not consult to any follower and not
to any one (Different styles of leadership, 2017).
Advantages of autocratic leadership
 It helps in providing fast crisis management benefits
 Decisions are made faster with this leadership style
 Helps in removing pressure among on the employees
 It develops focused objectives and targets for each and every individual
Disadvantages of autocratic leadership
 There can be lack of accountability in its structure

 It may develop an unhealthy or unwelcome culture at a workplace
 This leadership style is highly dependent on the leaders
Democratic leadership style
It is more participative in nature where leaders are involved team members in making
decision. This help to take decision very effectively because staff and team members have
innovative ideas for doing effective and valuable work.
Advantages of democratic leadership
 Helps in connecting employees to their work
 This style helps in promoting free flow of ideas
 This kind of structure motivate respect and trust among the team members
 It allows teams to develop more strength with diverse ideas.
Disadvantages of democratic leadership style
 It needs extra time to implement a particular decision
 Democratic leadership style in ineffective in crisis situation
 There is always a component of uncertainty in this leadership style.
CONCLUSION
From the above study it had been concluded that the operation and management have
important for firm to their business smoothly. Report has covered by the roles of leaders and
characteristic of manager has important and valuable. That had been played their effective role in
the business to achieve goals and objectives of firm. The mintzberg theory helped to leaders and
manager to plays their role for further development of operational functions and also for
organized development program. Leadership theory helped to handle situation and its styles
helped for taking decisions as per situation.

REFERENCES
Books and journals
Kato, K., 2015. Operation management apparatus, operation management method and program.
Kiehtreiber and et.al., 2018. Centralized operation management.
Morschett and et.al., 2015. Strategic international management (pp. 978-3658078836). Springer.
Shiffman and et.al., 2018. Operation and method for prediction and management of the validity
of subject reported data.
Yamashita and et.al., 2019. Operation management device, operation management method and
operation management system.
ONLINE
Different styles of leadership. 2017. Available thorugh: <https://blog.proofhub.com/7-common-
leadership-styles-which-type-of-a-leader-are-you-ef23c93bc706>