Leadership and Management Roles at Toyota PLC: A Detailed Report

This report provides a comprehensive analysis of leadership and management practices within Toyota PLC. It begins by defining the distinct roles of leaders and managers, highlighting their responsibilities and characteristics. The report then explores real-world examples of how these roles are enacted within the company, particularly in the context of operational challenges like rising costs. Furthermore, it delves into various leadership theories, including situational, systematic, and contingency approaches, assessing their relevance and potential impact on Toyota PLC's operational management. The report also examines key operational management approaches, such as Six Sigma and Total Quality Management, discussing their importance in achieving business goals and addressing factors that influence management decisions. Overall, the report offers a detailed overview of leadership, management, and operational strategies that contribute to Toyota PLC's success.

UNIT 4 MANAGEMENT AND
OPERATION

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK-1............................................................................................................................................2
P1:The different roles and characteristics of a leader and a manager for Toyota PLC..........2
P2: Examples of roles of a leader and manager in context of the company...........................3
P3:The different theories and models of approach.................................................................4
CONCLUSION................................................................................................................................4
TASK 2............................................................................................................................................5
P4 Key approaches of operation management.......................................................................5
P5 Importance and value of operation management..............................................................6
P6 factor those impact on operation management, leader and manager decisions................7
CONLUSION..................................................................................................................................9
REFERENCES..............................................................................................................................10
manager

INTRODUCTION
The operations management is a field of management that is related with designing and
controlling the process of production; it plays a crucial role in the production of goods and
services and the business operations are also redesigned in this. In terms of using few resources,
it involves the responsibility to make sure that operations of business are efficient. The entire
production system is managed and the inputs are being converted into outputs. Here, the products
are produced, quality is managed and the services are being created by operations. The various
sectors such as customers, banking, hospital etc. are being covered by operations management.
Toyota PLC is well-known company in UK. It is a leading automobile manufacturer.
More than 10 million vehicles are being manufactured by this company. In this report, the roles
of both leader and manager will be defined and also comparison between them will also be done.
In context of the organisation, the examples of leader and managers will also be given.
Furthermore, in this report, various theories of leadership will be applied with respect to the
mentioned company. The key approaches to operational management will also be explained and
the importance in achieving the goals of the business will also be elucidated in this report
(Toyota PLC, 2017).
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TASK-1
P1: The different roles and characteristics of a leader and a manager for Toyota PLC
In any company, both manager and leader play an essential role. For different companies,
their role may vary but they are important for an organisation’s success. The roles of managers
and leader for the company Toyota PLC are as follows-:
Manager – In the direction of the predetermined goals and aims of the company, the work is
being managed and designed by the managers. The relevant strategies and polices are being
developed and planned in order to achieve the objectives of Toyota PLC. In accordance to the
tasks, the working of the staff and other employees is being planned by them. In order to manage
the tasks in different departments, the managers are distributed on various levels. With the
appraisal of the performance for Toyota PLC, the managers are also concerned and by them at
regular intervals, the process of appraisal is being performed. In order to achieve the objective of
business in an effective and efficient manner, manager is required to get all the resources
together. The wastage of resource has been minimised by them and through high utilisation of
resources, they increase the chances for attainment of goals. The objectives are being planned by
the managers and also they manage resource and control the work effectively in the organisation.
Leaders - By concerning the roles of the organisation, leaders get the work done from the
employees. In order to motivate and encourage the employees, the leaders play a vital role in
Toyota PLC. The visions of the organisation is been conspired by them through their leadership
skills and communication skills. In order to achieve the objective of the business they make
employees to work according to it. The employees are been influenced and inspired by the
leaders of the company. The wining strategies are been made by leaders and also the working
environment need to be understand by them (Akkerman Farahani and Grunow 2010).
Difference between leaders and managers
The roles of leaders and managers are often considered as interchangeable by the
company. In the function that is been performed by the managers and leasers there lies a
difference in order to get the work from employees in the organisation. As per the vision of the
organisation the task of setting up the objective is mainly performed by the managers of the
company. It is the duty of the leaders to communicate this vision to the employees and also to
motivate and encourage them in such a way that vision of the company becomes there own
visions.

Managers Leaders
The objectives of the company are been set by
them
The objectives that is been developed by the
managers are been persuaded by the leaders
The polices to the leaders are been
communicated by the managers
The influence to the employees are been by the
leaders to work as per the polices
To the groups the directions is been given by
managers
To the team the direction is given by leaders
For the betterment of the organisation the ideas
are been created by managers
In order to implement the ideas into reality the
role sis been played by the leaders
On the things the manager pay attention. On the pole the focus is been paid by the
leaders
To the employees the work is been directed by
the managers
The motivation to the employees is been given
by the leaders.
P2: Examples of roles of a leader and manager in context of the company
In order to fulfil the goals of the organisation, the functions of managers and roles of
leaders work in a desired direction. To help the company in proper functioning of function of
management there are various function of management as well s different styles of leadership.
The company Toyota PLC , is facing the situation in which there are an increases in the fuel
price, material and equipment are also increasing on a faster phase. In such situation there is a
need that the functions of management need to be effectively implemented by the managers and
leaders need to plan and implement the strategies that would handle the price of manufacturing
to increase the sales and revenue for the company. On the management theories the operational
management of the company Toyota Plc mainly focuses and to cut down the cost of manufacture
the efforts of leaders are been combined (Greasley 2007). In order to deal with the current
situation for the increased cost of the purchase and production the contemporary theory of
management can also be applied to the company. The strategies such as choosing the suppliers
that would give raw material at low prices can be planned by the managers. In order to reduce
the cost of manufacturing the leaders can motivate the employees to adopt advance technologies.
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With effective skills of communication the environment of trust can be created by the leaders
(Baldwin, Allen and Ridgway 2010). On the combined efforts of the managers and the
employees are been focused by management by objective theory in order to achieve the goals.
With the employees the manager will work and standards of performance are been set and the
duties to the employees are been delegated by the leaders .To do their task best they are being
motivated. In order to enhance the productivity the polices are been made by the managers by
using classical management theory. The strategy that is called as KAIZEN is been made by the
managers in which the effort are been made by the management and the employees to enhance
the production activities. In order to deal with the situation that is been faced by the company
contemporary theory of management can be used (Barratt, Choi and Li 2011).
P3: The different theories and models of approach
Although there are various leadership approaches but the three which can prove
most effective for the company can be situational, systematic and contingency. Situational
leadership is considered as that style of leadership in which the specific manager or leader tries
go on the level of the employees so that they can be able to make them understand easily and
smoothly.
Systematic leadership is considered as that leadership style in which the leader and
manager knows how to act as per the situation. So, it can be very instant but is considered as one
of the essential styles that can help the company.
Contingency is considered as that leadership style which says that there cannot be any
method that can actually help in solving the issues, it says it is completely dependent on the
parties inside the work place which can involve employees, authorities and staff members as
well. There should be a level of understanding between them.
Upon the skills and capabilities of the employees the style of leadership depends upon
situational leadership. In order to complete the task that is been given to the employees the
leaders need to influence the employees. With this kind of leadership the operational
management of Toyota Plc will be affected. As on different circumstances the different styles of
leadership will be adopted by the leaders. The issues of increased cost is been faced by this
company so in this following situation this situational leadership will play a major role in it
(Brown, Bessant and Lamming 2013).
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The working of the employees will be controlled by the leaders by applying systems
leadership in Toyota Plc and the situation of the company can be controlled by them and
according to the requirement of the company the employees will be made to work accordingly by
leaders .For the fulfilment of the KAIZEN the strategies can be implemented and related to the
manufacture of cars in low cost let the operational department of employees improve the
activities. In sorting the issues of operational the management by objective plays and essential
role. The decision-making process is been shared by the employees .Among the employees the
motivation can be brought by management by object .They will feel that value is being given to
them in the organisation (Ergun and et. al., 2010).
CONCLUSION
In order to get better results, the theories of management operations and styles of
leadership can be applied in the company. The policies have been made by the managers and
these have been communicated further by the leaders and they also motivate and encourage
employees to complete their work effectively. In order to prevail a change in the organisation,
the contemporary theory can be used in this company. The various theories such situational
leadership theories along with management by objectives can be used by the company in order to
bring a change.
TASK 2
P4 Key approaches of operation management
In operation management comes lots of responsibility and controlling on production
process. it is also play important role in operates business effectively in both sector least amount
pay of resource and use for long time and also doing meeting with customer and satisfy them.
In this involves row material and lobar or energy of employees convert into goods and services
Toyota PLC uses different types of approaches which are described as follows- Six Sigma – This approach is fully focused on the company’s product quality. His
strategy not only focused on the product quality is implement on measurement , planing
those improving and reduce wastage of material through six sigma improvement project.
It is also looking opportunities of business. This is also give sped with purity of
manufacturing product. It can also changes in management and develop according to
benefits of company. It is also increase customer satisfaction through [providing proper
non defective product and services (Grunig 2013).
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 Total quality management – This approaches is work for customers and quality are fit.
It is a method by management and employees can involved continues improvement in
production of goods. This is also combination of product quality and management of
tools for increasing organization and reduce losses through waste of material. In this
including all type of function related to company like marketing, finance, product and
company design, engineering, customer services , productions etc. it ids try to meet
customer expectation and need with company goal and objective . It s also help to fulfill
commencement of management related to planing , checking , training, making new
strategy , performance measuring etc. it can through company take discussion fast
through statistical process, solve team problem etc. This can help in improving team
management, improves and maintain stander of business providing systematic
management etc. it is mean not only improving result , it is improve to capabilities ,
people process technology etc.
 Just in inventory - Toyota PLC uses this strategy for increasing efficiency and reducing
wastage of produced goods only use in the production , and decrees cost of inventory
(Haksever and Render, 2013). It is help to increasing effective of product and decrees
loses it is continues process of improvement . in this production manager gives effort to
improve production quality with the match with customer exception and need. it can
through company measuring performance according to employees give on regularly . it
can apply different type of techno,
Role of manager and leader in operations management -
 Manage resource – It plays leading role in managing proper resources and raw material.
In this also including human resource task like hiring employees , distribute assignment
planing controlling and mange staff.
 Use different technology and give design of product- it can through company - is
use lots of technology to develop new product design and try to meet with customer
expectation.
 Help in finical management-In this operation manager play most important role for
make budget , control on cost , keep business on right track related to fiance (Hamilton,
Holub and Blunt, 2011).
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P5 Importance and value of operations management
This is very important to manage business and run it successfully. It is related to
production and manufacture department of services and goods. It is main purpose is organisation
run effectively and smoothly by use of minimum resource and wastage with match customer
requirement. It is also help to Toyota PLC achieve aim and goal make for profitability and
maximizing. Those share holder through activities it is reduce cistern of production and tangible
or non tangible assets are not use in wastage. if this organisation good uses of resource and
technology through this management (Hazletta, McAdamb and Walkerc 2013).
 Importance and value of operation management It can through company use technology
and innovation those help to reducing wastage and increasing quality of product. It is
help to developing product without extra wastage it can through product quality
increase and selling cost . operation management can through Toyota PLC develop new
product without no defective. . It is provided help of achieving target and improving
quality of product. Importance and value of operation management- it can through Toyota PLC develop
new product without new reputation quality of product . It mostly focus on customer
providing non defective product and match with their expectation. It is also help to
attracting customer through product quality and uses. This is provide of customer to
best project and they loyal with brand. Customer are give cheaper price and received the
best product then automatically their satisfaction level increase (Hill and Hill 2012). Importance and value of operation management– this company managing all
department like human resource make rule and policy to employee and also finding
need of staff , develop job description and help in recruiting employees . In other hand
operation are not run well, like not make job description properly then HR department
not work properly . This type it organize carefully and give guidance Importance and
value of operation management This is In Company minimum uses of resource save
material wastage and increase process sped in manufacturing product. So it is they
directly effect on the company manufacturing processes and increase profitably. It also
contact with lots of supplier and chose throe who give cheaper rate row material and
quality is better. In other hand it is make policy for reusing wastage of martial and help
to expand business.
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 Importance and value of operation management It finding need of employees give to
proper resource and try to increase productivity , selling . It is take discussion to
business employees ,customer befits. THIS also help to internal discussion like planing,
control, developing ,managing employees and also analysis performance of team and
individually. Because all that factors are very important for the success of business. This
company is have two objective full fill customer expectation and employees satisfy with
job so they give proper benefits (Jacobs, Chase and Chase 2010).
P6 factor those impact on operation management, leader and manager decisions
Business environment is doing very import impact on decisions taken by leader
managers. the leaders and management. Leader and manager play role in internally any so their
style of management is doing direct impact on organization culture (Kekale 2000).
Such kind of factors affecting environment of business- Responsibility related to society- This company is work for the society so they have some
responsibility related to it. it is also affected to little influences in society cultures,
fashion choose etc. because emotion and factor of social both are connected to each other
so Toyota PLC is focus on the make different type of strategy to welfare for sociality
like thinking about betterment of society make community those help to finding growth
of company nota doing negative impact on the culture, and thinking of customers. It is
also need to adjust and compromise in practises and do better for society like making
noise policy, give first opportunities to their country employees etc.
 CSR, ethics, value and sustainability- it is concept of business need different from profit
and they do work for social welfare they also follow rule and policy of government like
wages and salary , safety etc. in this leader make strategy to match with govt like
minimum wages , behavior do with employees, develop new and innovative ways that's
why they preform better. Leader are follows those plains. (Jeong and Phillips 2001).
ethics is also effect the environment t of business because it is maintain of stakeholder
confidence , satisfaction and positive influences. It tis change then their mind thinking is
also change so it can through company easily follow responsibility to manage
organization and also increase in growth. In this condition manger make strategy for
customer and implementing in business area. This company having some ethics like
customer are misguided related to offer their products and they remain loyal and
8

responsible for their potential customers who are also concerned with the welfare of their
stakeholders other than achieving growth and development. It improves the image of the
company and increases market value. Moral value also impact on the CSR if decrees the
value of culture then business is not run wealthy. Suitability is help to increasing the
value and implied on the basic strategy and making policy those give any type of
struggle in the society (Jogulu 2010).
 Stakeholder expectation-In this organization stakeholder plays very important role
because they owner of company they have some extra exception from organization
because they want little more profit . They always fulfill thornier expectations without
meet of business objective. Manger of organization always take suggestion from them
like in pricing strategy so their decision is important for it . that persons is not equity
shareholder , they are employs , customers of business give contribution in make
company increase profitability success and sale of product in mark they can make
decisions according to quality they business environment affected because company
should changes according to customer. They also want to stay fairly with condition of
related company . Like taking price related decision . So they can change many type of
strategy
CONCLUSION
This research is concluded key approaches of operation management in Toyota PLC like Six
sigma, Total quality management, manager and leader .it is also have Importance and value of
operation management in different type like managing ionization , improve profitability and
productivity etc. this is also explain organization factor those doing impact on operation
management, leader and manager decisions Responsibility related to society- CSR, ethics ,
value and sustainability-Stakeholder expectation and different type of affect on leader and
manager dissensions.
9

REFERENCES
Books and Journals:
Akkerman, R., Farahani, P. and Grunow, M., 2010. Quality, safety and sustainability in food
distribution: a review of quantitative operations management approaches and
challenges. Or Spectrum.32(4). pp.863-904.
Baldwin, J.S., Allen, P.M. and Ridgway, K., 2010. An evolutionary complex systems decision-
support tool for the management of operations. International Journal of Operations &
Production Management. 30(7). pp.700-720.
Barratt, M., Choi, T.Y. and Li, M., 2011. Qualitative case studies in operations management:
Trends, research outcomes, and future research implications. Journal of Operations
Management.29(4). pp.329-342.
Brown, S., Bessant, J.R. and Lamming, R., 2013. Strategic operations management. Routledge.
Ergun, O and et. al., 2010. Operations research to improve disaster supply chain
management. Wiley encyclopedia of operations research and management science.
Greasley, A., 2007. Operations Management. SAGE.
Grunig, J.E., 2013. Excellence in public relations and communication management. Routledge.
Haksever, C. and Render, B., 2013. Service Management: An Integrated Approach to Supply
Chain Management and Operations. FT Press.
Hamilton, J.M., Holub, C. and Blunt, J., 2011, January. Simulation of ice management fleet
operations using two decades of Beaufort Sea ice drift and thickness time histories.
In The Twenty-first International Offshore and Polar Engineering Conference.
International Society of Offshore and Polar Engineers.
Hazletta, A. S., McAdamb, R. and Walkerc, T., 2013. The role of operations management in
public sector policy and practice alignment: a local government analysis. Production
Planning & Control: The Management of Operations. 24(10-11). pp.988-1101.
Hill, A. and Hill, T., 2012. Operations management. Palgrave Macmillan.
Jacobs, F.R., Chase, R.B. and Chase, R., 2010. Operations and supply chain management.
McGraw-Hill/Irwin.
Jeong, Y. K. and Phillips, T. D., 2001. Operational efficiency and effectiveness measurement.
International Journal of Operations & Production Management. 21(11). pp.1404 – 1416.