Management & Operations: Leadership and Management in Toyota Plc

This report provides a comprehensive analysis of leadership and management practices within Toyota Plc, focusing on the differentiation between the roles of leaders and managers. It examines how these roles apply in various situational contexts, including the application of situational, systems, and contingency leadership theories. The report explores key approaches to operations management, emphasizing the importance of leadership and management in achieving business objectives. It assesses the factors impacting operational management and decision-making within Toyota Plc, highlighting the relationship between leadership and management in a contemporary business environment. The analysis includes detailed examples of planning, organizing, directing, staffing, coordinating, and controlling functions within the organization, and how these functions are influenced by the different leadership styles. The report uses the context of the BSBHRM513 unit, showing how workforce planning is affected by the leadership and management styles adopted by the company.

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MANAGEMENT & OPERATIONS
Contents
Task 1:.............................................................................................................................................2
LO1 (M1, D1): Differentiate between the role of a leader and the function of a manager.............2
P1: Define and compare the different roles and characteristics of a leader and a manager in
Toyota Plc....................................................................................................................................2
LO2 (M2, D1): Apply the role of a Leader and the function of a manager in given contexts........4
P2: Examine examples of how the role of a leader and the function of a manager apply in
different situational contexts in Toyota Plc.................................................................................4
P3: Apply different theories and models of approach, including situational leadership, systems
leadership and contingency in Toyota Plc...................................................................................5
Task 2:.............................................................................................................................................7
LO3 (M3, D2): Demonstrate an appreciation of the role of leaders and managers play in the
operations function of an organization............................................................................................7
P4: Explain the key approaches to operations management and the role that leaders and
managers play in Toyota Plc........................................................................................................7
P5: Explain the importance and value of operations management in achieving business
objectives in Toyota Plc...............................................................................................................9
LO4 (M4, D2): Demonstrate an understanding of the relationship between leadership and
management in a contemporary business environment...................................................................9
P6: Assess the factors within the business environment that impact upon operational
management and decision-making by leaders and managers in Toyota Plc................................9

MANAGEMENT & OPERATIONS
Conclusion.....................................................................................................................................10
References......................................................................................................................................11

MANAGEMENT & OPERATIONS
Task 1:
LO1 (M1, D1): Differentiate between the role of a leader and the function of a manager
P1: Define and compare the different roles and characteristics of a leader and a manager in
Toyota Plc
Managers: Any organization is managed and tackled by some skilled employees who plans,
organize, execute and guide the whole functioning system of the company. They are known as
managers who design the works for the organization and its employees keeping in mind the pre-
determined objectives and goals of the company. It is necessary for the managers to design,
establish and develop strategic plans and tasks of the employees and the organization that will
help them to work effectively in accordance with the objectives of the company. The employees
must be appraised by the manager that would enhance their performance rate and efficiency
along with a good knowledge, training, and lessons regarding their tasks (Ionescu and
Dragomiroiu, 2014).
Leaders: Leadership is a bit different concept than the manager. Leaders influence, inspire and
motivate workers to perform their work effectively by their communication skills and
inspirational visions and values. Leaders also focus on attaining the objectives of the company,
but they strive to make it out in other ways, unlike managers. These influential strategies
increase the productivity of the company that is the result of appropriate guidance and impact of
positive visions (Selart and Johansen, 2011).
Difference between managers and leaders
Managers organize the tasks for the employees and directs their performance as per the vision
and mission of the company and their goals and objectives, whereas the leaders also focus on the

MANAGEMENT & OPERATIONS
goals and objectives of the company but rather influences and motivates the employees to work
accordingly the company norms by giving their inputs and generate fruitful results.
Managers Leaders
The objectives of the company are set The objectives are persuaded
The policies are communicated to the leaders They further communicate the policies to the
employees and influence them to work in
accordance with the norms
They give direction to the groups They give directions to the teams
Generate ideas in sake of betterment of the
company
Implement the ideas into reality and seeks to
get best results
They focus on matters and things They focus on people
Planning is the major role Inspiring the employees to work is the major
role
They direct the works for employees They motivate employees to work according
to the directions given by the managers
Toyota Plc is an automobile industry related company that is engaged in the business activities
for a very long time and deals with the assembling, sale, and designing of cars in different
countries. The efficiency of the management team is proven by the fact that the strategies applied
by them have been effective and productive enough to make it a leading company in the
concerned industry. The role of the leaders of this company is differentiated from that of the
managers in an effective manner. The role of the manager of the company is to set the standard
of work performance and tasks for their employees whereas the leaders get the works done by

MANAGEMENT & OPERATIONS
the employees with their standard and efficient interpersonal skills in communication
considering the ethics of the company. The tasks and roles of the personnel are segregated and
assigned properly that leads to a better growth facility for the company and is initiated by
differentiated roles of the managers and leaders (Reynolds and Warfield, 2010).
The function of managers and leaders in the organization:
Planning: The most important and primary function of the managers are to set goals and plans
for the company and service strategies that can lead to in the profit making and increased
revenue collection of the company. The KAIZEN strategic preparation is a part of Toyota’s
planning that continuously improves the production process and develops the efficiency of their
products. The function of the leaders of this company is to convey and communicate these
strategies and policies to the employees that would benefit them to accomplish the ultimate goals
and objectives of the company.
Organizing: Toyota managers utilize the resources and organize the functioning strategies of the
company well that helps the employees to accomplish their tasks and achieve the business
objectives effectively. The leaders here allocates resources to the employees and motivates them
efficiently to perform in such a way that the resources are utilized to their optimum level.
Directing: The managers direct the leaders and other staff regarding the tasks that they have to
preform and the leaders focus on making teams and assigning the jobs according to the eligibility
and skill of the employees.
Staffing: Recruitment and the best of its usage are staffing that involves selection of the best
candidates who are skilled and able to perform according to the requirements of the company.
Toyota designs their job and recruits staffs assigning them their tasks and the leaders keep on

MANAGEMENT & OPERATIONS
motivating them to perform well with best of their capabilities and keep communication link to
help them out in any problems and grievance situation.
Coordinating: Toyota managers are responsible for coordinating the functions to the different
departments to serve the best to their company and increase productivity. The leaders seek to
implement the plans and best practices and develop coordination and communication with
effective skills.
Controlling: The managers formulate the strategies and leaders implement them and the whole
process id monitored and controlled by the managers where the leaders verify and ensure the
standard performance of the employees according to the ethical considerations (Enescu and
Enescu, 2010).
LO2 (M2, D1): Apply the role of a Leader and the function of a manager in given contexts
P2: Examine examples of how the role of a leader and the function of a manager apply in
different situational contexts in Toyota Plc
The organization is directed towards success and fulfilment of the objectives by the managers
and leaders and their respective roles. The functioning of the company is influenced different
styles of leadership and traits for the optimum usage of management resources. The price of fuel
is increasing in a rapid way dependent on which are the two more factors like materials and
equipment. The effective implementation of the management skills and functions helps them to
develop strategic planning that handles the manufacturing cost and leads to increase sales and
revenue for the company.
The functional operations of the company are initiated and formulated by different management
theories along with leadership skills. The cost of manufacturing is cut down by the effective

MANAGEMENT & OPERATIONS
amalgamation of management theories sand leadership effort by the Department of operational
management of Toyota Plc.
The current situation of increased costs of production and purchases have adapted the
contemporary management theory and have dealt with this. Selection of the suppliers those will
provide raw materials at lower cost are planned by the managers of the Toyota Plc. The leaders
use their characteristics and effective communication and interpersonal skills to motivate the
employees and adapt advance technologies for lowering the manufacturing cost. The resistance
to the change is eliminated and by creating a trustworthy environment with effective
communication skills.
The management has the objective of using the theory of management focuses on the combined
efforts as of the managers and the employees to accomplish the goals. The whole management
team works together for setting up standard quality and examples of their performance whereas
the leaders assign the duties in the best way possible to motivate the employees to work and can
achieve the goals of the company.
Toyota is efficiently implementing the classical management theory where the managers focus
on to enhance the policies of increasing productivity. KAIZEN is the form of strategic
development that the manager haver adapted in Toyota Plc. Here the management efforts and the
staff efforts are lead to continuous improvisation hat further improves the production activities.
This involves the participative skills and styles of leadership, which combined take the inputs
from both the workers and managers regarding the decisions of reducing costs for improving g
the production techniques and possibilities.

MANAGEMENT & OPERATIONS
The behavioural theory is also applied in Toyota Plc where the management and the managers
follow the policies involving their abilities and skills of employees. Transformational style of
leadership is used by the leaders who communicate with employees and gives them the
knowledge of the policies defined in the norms and demands to motivate them to bring the
efficient productivity and outcome (McCann, 2011).
The changing situations involve the application of the contingency theory that focuses on the
strategies of the company to act according to the changing situations of the company and its
business environment. Leaders have to play an effective role here to influence, inspire wand to
motivate the workers to bring in changes to the operations along with the changes in the
situation. Thus, the challenges are met quite efficiently with the proper guidance of the leaders.
The managers of the company have decided to take into consideration the high rise and costing
of manufacturing and thus, have applied such theory to bring down the cost by bringing some
differences in the operational functioning. The materials and equipment provided by the
suppliers are of high prices that need to cut down to meet the organizational objectives and goals
and save costing according to the policies of the company.
P3: Apply different theories and models of approach, including situational leadership, systems
leadership and contingency in Toyota Plc
Situational leadership is considered to be that type of leadership style that depends upon or seeks
to look for the skills and abilities along with capabilities of the selected recruits whom the
leaders will be motivating to work. The capabilities of individual workers and their thinking do
matter that judge their power to adapt to situations according to the leader's commands and
guidance. This type of leadership hampers the operations management of Toyota Plc as the
leaders have to adopt this kind of leadership strategies and styles due to the changing situations.

MANAGEMENT & OPERATIONS
The current situation of the company is an example of hardship financial moments where they
are facing cost issues with the manufacturing, and thus, situational leadership acts as a good part
of styles to handle the situations and regular changes according to the needs of the company.
Toyota Plc also takes up the systems leadership style where the leaders look up to control the
working performance of the employees, and the situational information is communicated to the
employees for their better working needs. These changes in the operations are implemented with
appropriate strategies for fulfilling the KAIZEN system, and the employees of their operational
functioning department are let to improve their activities for the manufacturing of cars at lower
costs (Enescu and Enescu, 2010).
The management of the objective functioning of the company plays and important role in sorting
out the operational issues by sharing the decisions and making procedures to cope up with the
employees and train them. The expertise team of the management consist of the manager and the
leaders who amalgamate to train and guide the employees to work accordingly and fulfill their
jobs on time. The employees need to be felt recognized and valued that makes them much more
motivated and bring efficiency to their working.
The chaos theory is another theory that focuses on the changes prevailing in the market and the
managers and the leaders respond to the changes accordingly and make the company work in
that way to direct the correct path (McCann, 2011).

MANAGEMENT & OPERATIONS
Task 2:
LO3 (M3, D2): Demonstrate an appreciation of the role of leaders and managers play in the
operations function of an organization
P4: Explain the key approaches to operations management and the role that leaders and managers
play in Toyota Plc
The organization always wants to provide the better quality of the production which is done by
administrating the work of the organization, and that is only called the operation management of
the organization. This process is like a presentation of the company which explains the
operational managements feature and its effects up to the company and it speed ups the
company’s production level. From this, it becomes the report and the report consist of the role
and duties of the Toyota Plc’s managers and the leader where it includes the business strategies
of the organization and how to sustain themselves in the global market. There are some functions
of the operational management by which the company gets the benefit to their business, and the
functions are given below:
 The organization's resource gets to utilize in proper manner by the operational
management of the company
 The operational management’s job is to increase the production level of the company by
using the minimum resources of the company to boost up the economic condition of the
company.
 This is a process helps the raw material to convert into a finish and a complete material
for the business and also for the service of the company

MANAGEMENT & OPERATIONS
There is six sigma of the company and the also for the operational management of the company
which is used for to develop the production level of the company. The six sigma are given
below:
 The term six sigma is a mode of methodology which are been followed by the company
to get concentrated in the team-work of the work which will help the company’s progress
by achieving the task and the goals which are set by the organisation to improve the result
and the performance of the company to spread the business in the global market.
 The managers in the Toyota Plc can use only the six sigma which are followed by the
company itself only and rest of the things can be deducted by the managers who are
meant for waste and will go for effective production of the company.
 The leader should look after the team effort and the success of the team while applying
the six sigma in the team work because These are the things should be maintained byu7
the company while get team should be capable of doing any task in any crisis of the
company. This is the things they should look after while applying the six sigma and these
are the functions of the six sigma.
There is another process called total quality management. This process is followed by the
company to provide good quality of work to the customer. It also looks after the management
team of the company and manages the team and its work in a wise manner. The functions of the
total quality management are given below:
 The function of the total quality management to bring the efficiency of the organization
and its employers. The work which has been done by the employer and also, to bring the
efficiency on the organizational production. This is an approach to improve the quality
of the product, production process and the service provide by the company to the