Roles of Leaders and Managers in Uber's Operational Management

This report provides a comprehensive analysis of leadership and management roles within Uber, focusing on the differences and similarities between leaders and managers. It explores various leadership theories, such as situational, systems, and contingency approaches, and examines how these theories apply to Uber's operational management. The report delves into the roles of leaders and managers in diverse situations, including new product launches and crisis management, highlighting their responsibilities in resource allocation, decision-making, and motivating staff. Furthermore, it discusses approaches to operations administration, such as lean production, total quality management, and just-in-time strategies, and assesses the elements of the organizational environment that affect operational administration and decision-making. The report concludes by emphasizing the significance of effective leadership and management in achieving organizational objectives and enhancing overall performance, using Uber as a case study to illustrate these concepts.

Two part project
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Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Explain different roles played by leader & manager.............................................................3
Role of leader and determine function of manager in diverse situations...............................5
Theories of Leadership..........................................................................................................6
ASSIGNMENT -PART 2................................................................................................................7
the approaches of operations administration as well as leader and manager’s role...............7
Significance of operation administration in achieving objective of company.......................8
Assess different elements of environment of organisation that effect operational
administration and decision making.......................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11
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INTRODUCTION
Operation management is determined as an area which determines controlling, designing as
well as improvement of functions related to production. Herein, the focus is on redesigning
activity that is linked with development of goods and services. In this report, Uber is the
American organisations which offer vehicle services to its user for satisfying them. This
organisation was given by Travis kalanick in 2009. In assistance of this, there is a difference
among role of manager and leader and also there are various approaches is also explained in this
report that help in enhancing level of profitability and imposes direct effect on decision which
taken by leader during particular phase of time period (Anand, Vidyarthi and Rolnicki, 2018).
Assignment- 1
Explain different roles played by leader & manager
Background of organisation
Uber is the American organisations which offer vehicle services to its user for satisfying
them. This organisation was given by Travis kalanick in 2009. The structure of organisation
adopted by Uber is in hierarchical term. It involves various subordinate that is operated or
controlled by different departments. The success of business organisation is related to talented or
competent subordinates to provide timely services to customer.
The manager is a person who administers employees of business organisation; the focus
is on executing duty in respect of team in various situations they confronted. In addition to this
the leader offer direction to staff member which is adopted in proper execution related to activity
of company. The role of leader as well as manager which is given below:
Role of leader
Vision setting the primary aim of staff member is attached with objective of
organisation. It is important for leader to give direction to staff member in order to achieve
vision in timely manner.
Decision maker herein, it is significant for leader to have proper skill in relation to
communicate with a staff member in appropriate manner.
Role of manager
Allocation of resources is considered as the primal role that is played by management
team which help in increasing profit and enhanced performance level in future period of time.
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The manager focuses on reducing price of company and also maintaining balance among
demand and supply. Therefore, the Uber focuses on choosing right applicant that helps in make
appropriate assigning of resources.
Monitoring the role is to monitor overall performance of staff member that help in
implementing significant strategy for achieving objective or goal in timely manner.
Characteristic of leader
Appropriate communication it is significant for leader to have good communication
which helps in offering instruction to staff member in proper way. It helps in maintaining proper
interaction with a staff member that assists in motivating staff member in order to accomplish
and objective or goal of organisation (Coleman, 2017).
Self-control is determined as ability to know what is superior for company and not
superior for company that help in accomplishing goal in timely manner.
Characteristic of manager
Time administration is determined as a feature which is used by manager in order to
handle different kind of activity in proper way.
Delegation helps manager to offer authority to staff member according to their
competency level during the period of time.
Difference among leaders & managers:
There are various elements as per difference among leader as well as manager is going to
be mentioned below:
Dimensions Leader Manager
Goal Focused The leader focuses on
providing direction to its
subordinate that help in
achieving vision of
organisation.
The manager focuses on
implementing different
activities and function of
business organisation in an
appropriate manner.
People management The leader allot task to its
subordinate according to their
skill that assists in increasing
The manager role is to conduct
different activity by individual
person for executing task in
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their potentiality among
subordinate to achieve target.
proper way.
Delegation The leader usually do not
focuses on delegating authority
and they focus is on offering
instruction to staff member to
execute different kind of
activity in proper way.
It is determined as a source in
which manager offer
responsibility to its staff
member to execute or
implement activity in proper
way.
Similarities among Leaders and managers:
In assistance with this kind of differences, there are different types of similarity between
leader and manager that is going to be mentioned below:
Contingency theory in which there is not any kind of particular leadership style which is
appropriate for specific condition that is arises within company. Herein, in this kind of process,
the function of manager is to enhance insight in respect of root cause that is connected to
situation and appropriate interaction with its leader (Ellis and Abbott, 2017).
Transactional theory in this kind of style of leadership, the leader focuses on implementing
a strategy by staff member for accomplishing goals as well as objective in time manner.
Therefore, the selected organisation focuses on achieving objective in timely manner and their
focus is on assessing activity that is executed by staff member along with set standards that assist
in making appropriate improvement and enhance level of performance of company.
Transformational style the leader focuses on motivating its subordinate for bringing
innovation which is linked with product and services of company. In context of selected
company, the higher authority focuses on bringing positive ambience for staff member during
particular period of time.
Role of leader and determine function of manager in diverse situations.
It is analysed that in every organisation, there are different kind of situation which is arises
that impose direct effect on level on performance of company. Therefore, there is different
example of role of leader and manager is going to be mentioned below:
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New product launch the manager focuses on analysing the requirement of vehicle facility
offered by selected company is increased in the market. Therefore, the higher authority
emphasized on providing services or facilities that are connected to vehicle for capturing larger
market share and enhancing performance level.
Role of leader as per this, the leader role is to provide new goods to its staff member in
appropriate way. In addition to this, the leader focuses on manufacturing innovative good that
assist in influencing its staff member in context of innovative goods. Hence, the leader focuses
on enhancing understanding in respect of perception of staff member in context of innovative
goods which help in increasing positive attitude of staff member in context of new product.
Function of manager the manager function is to execute different activity according to
skill and competence of staff member. Herein, the manager use strategy that assists in launching
new goods at Marketplace.
Crisis management is determined as a handling crisis for increasing performance of
business organisation. In reference of selected organisation, the manager and leader manage
crisis during the session. Due to increase in crisis, it increases the rate of turnover of subordinate
which imposes adverse effect on productivity level of organisation (Hester, 2017).
Role of leader the leader role is to influence in staff member and maintain relation for a
longer time period. In addition to this, it is significant for leader or manager to take decision and
execute or implement it in appropriate way.
Functions of manager are to get information in respect of issue and communicate it to
leader of organisation. Therefore, the leader focuses on assigning tasks to its staff member as per
interest that help in retaining a staff member for a longer time period.
Theories of Leadership
The leader and manager focuses on using autocratic style so that they do not increase
involvement of subordinate in processes related to decision making. They usually do not involve
or include subordinate in different functions related to manager such as planning, provide
direction to its staff member that help in increasing motivation of subordinate during the period
of time. There are various theories related to leadership that is given below:
Situational approach according to this, they are able to take appropriate decision
according to condition through which they get proper experience within business organisation.
Herein, the focus is on using managerial function in order to plan strategy according to situation.
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The strength related to this kind of method help management team to increase decision
related to innovative goods that help in taking decision during the period of time.
The weakness is it is an appropriate approach in term of long processes such as
development of new products.
System approach using this approach, the leader and manager focuses on providing
direction to its employees to conduct their task in systematic manner that help in accomplishing
goal as well as objective in proper way.
Strength of approach is getting experience by choosing an organisation for increasing or
enhancing innovative goods and confronted critical situation that help in achieving objective in a
timely manner.
A weakness is related to a same condition that requires too much time
Contingency approach the success or growth of business organisation is not linked to
ability. There are various elements by which management team need to emphasize on situation.
There are different managerial functions that is adopted by Uber are directing, influencing and
many more (Holmes, 2017).
Strength this type of approach is used for improving innovative goods.
The weakness is not proper or suitable for regular changing situations such as critical
administration.
ASSIGNMENT -PART 2
Explain approaches of operations administration as well as leader and manager’s role
Operation administration function is implemented by organisation to achieve objective in
proper way. There are various operations which is organised within company in order to achieve
objective in timely manner. In reference of Uber, the focus is on providing luxurious facility to
its user and overall process procedure goes through various operational functions that is given
below:
Turning raw material into refined goods: Herein, the chosen organisation emphasize on
offering innovative services as per need of its user. In addition to this, the main purpose is to
convert raw material into refined goods for providing appropriate services to its user during
particular phase of time period.
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Logistic and inventory management herein, the management team of chosen
organisation is capable to handle inventory in proper way that assists in delivering goods as per
demand at marketplace. The manager role is to ensure appropriate availability related to quality
and facility as per demand and the leader influencing subordinate to give favourable result.
There are various approaches related to operation management that is used by Uber are
given below:
Lean production herein, Uber is capable to minimise wastage in process of production
without impacting in their quality.
Role of manager herein, the manager role is to eliminate wastage and implement strategy
or refine strategy and tactics in order to utilize waste of products during the period of time.
Role of leader the role of it is to make sure that plan must be executed in appropriate way
and offer guidance to its staff member to minimise wastage.
Total Quality Management helps organisations in motivating subordinate for achieving or
improving superior quality services (Ogbolu, Scrandis and Fitzpatrick, 2018).
The role of manager the manager role is to implement strategies that are connected to
subordinate training for achieving best outcome.
Role of leader is to make sure that all subordinate increase their involvement in training
and increasing quality for achieving goal in timely manner.
Just in time this approach focuses on eliminating or minimise wastage in timely
manner. The leader focuses on what as well as when is required and as product demand at
marketplace.
Role of manager the manager focuses on improving strategy to minimise waste and
finish work in timely manner.
Role of leader is to make sure those overall functions is executed in appropriate way for
performing work in smooth manner
Significance of operation administration in achieving objective of company
Operational administration is considered as the activities in business organisation that
generate higher level of efficiency within company. The chosen administration focuses on
converting raw material into refined products that help in analysing profitability level. In
reference of chosen organisation, there are various operational functions by which significance
of management of operation is determined below:
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Fulfilling need of customer The operational management is important for providing as
well as delivering qualitative facility as per demand of its user. In addition to this, focus is on
success of business organisation that increases value, sales as well as profit at Marketplace.
Product quality this function is important for Uber as it help in assessing need and wants of
customer and retains them for a longer period of time. In order to increase production process,
they emphasised on conduct different kind of procedure related to production that helps in
enhancing profit margin and eliminating error. It is important for organisation to offer superior
quality services that help in eliminating waste as well as increasing profit.
Minimise operational cost it is important functions or activity of operational management
that help in decreasing cost and enhances profit during the period of time. There are different
methods by which leader as well as manager of Uber can increase or achieve a goal of
organisation (Pruna, 2017).
Assess impact of external business environment factors that effect operational administration and
decision making
There are various external element of environment of organisation that imposes direct effect
on company. In reference of chosen organisation, there are various factors related to environment
of company that is given below:
Corporate social responsibility is the functions which are performed by company for
improving environment. In reference of selected company, the manager focuses on taking
decisions related to CSR activities that help in increasing brand image or reputation of company
in front of customer at marketplace. This is also helpful in taking decisions during the period of
time.
Business ethics is conditions through which proper practices or tactics are executed in order
to conduct different task in proper way. In reference of this, the manager assesses different
guidelines in order to conduct different function in proper way.
Stakeholder focuses on increasing their interest within an organisation that imposes positive
effect on company. The stakeholder include supplier, government association and so on.
Therefore, in reference of this, the decision which is taken by leader get affected by stakeholder
and make appropriate strategy during the period of time (Shao, Wang and Herman, 2018).
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Assess critical evaluation of application of operation management & how different factors affect
business & wider community
Operation management is important concept which has wider scope and size in business
field. It is crucial to have appropriate knowledge of operation & management so that it is easy to
achieve goals and objectives in proper manner. Factors of operation management such as
business ethics, corporate social responsibility has deep impact on business as well as
community. For example- Uber failed to fulfil their CSR in appropriate manner this affects
thinking of group of people at larger scale. Also, these affects business as value and ethics, CSR
have to be adopted by businesses because ignoring these impact on their operations.
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CONCLUSION
On given assignment, it is analysed that operation management is determined as an area
which determines controlling, designing as well as improvement of functions related to
production. Herein, the focus is on redesigning activity that is linked with development of goods
and services. In assistance of this, there is a difference among role of manager and leader and
also there are various approaches is also explained in this report that help in enhancing level of
profitability and imposes direct effect on decision which taken by leader during particular phase
of time period.
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REFERENCES
Books and Journal
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citizenship behaviors: Contextual effects of leader power distance and group task
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Coleman, D.S., 2017. The anaesthetist as a leader and manager: Priorities, dilemmas and
solutions. Australasian Anaesthesia, (2017), p.343.
Ellis, P. and Abbott, J., 2017. Developing yourself as a kidney care leader, part one. Journal of
Kidney Care, 2(4), pp.224-226.
Hester, A., 2017. Management Starts With You: Gain Confidence and Success as a Leader and
Manager. Hachette UK.
Holmes, J., 2017. Leadership and change management: Examining gender, cultural and ‘hero
leader’stereotypes. In Challenging Leadership Stereotypes through Discourse (pp. 15-43).
Springer, Singapore.
Ogbolu, Y., Scrandis, D.A. and Fitzpatrick, G., 2018. Barriers and facilitators of care for diverse
patients: Nurse leader perspectives and nurse manager implications. Journal of nursing
management, 26(1), pp.3-10.
Pruna, S., 2017. Chief Between Manager And Leader. In Proceedings of the INTERNATIONAL
MANAGEMENT CONFERENCE (Vol. 11, No. 1, pp. 718-728). Faculty of Management,
Academy of Economic Studies, Bucharest, Romania.
Shao, B., Wang, L. and Herman, H.M., 2018. Motivational or dispositional? The type of
inference shapes the effectiveness of leader anger expressions. The Leadership Quarterly, 29(6),
pp.709-723.
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