An Analysis of Leadership and Management Practices at the Uber Company

This report provides an in-depth analysis of leadership and management practices at Uber, examining the essential skills required for managers, the importance of employee development, and the consequences of weak management. It explores the organizational challenges faced by Uber, including issues related to unethical management, conflicts with foreign governments, and driver misconduct. The report also delves into the application of leadership theories, specifically Taylor's scientific management principles and the Hersey-Blanchard model, within the organization. Furthermore, it examines the organizational and individual employee development needs essential for Uber's success in a competitive market. The conclusion highlights the significance of effective leadership and management in achieving productive outcomes and maintaining a competitive edge.

Leadership and
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
1) Understand the skills which are mandatory for manager to handle their workplace properly.
.....................................................................................................................................................1
2) Discuss the importance of effectively managing and developing workers and the problems
that emerged due to weak management skill. ............................................................................2
3) Analysis and recognize issues prevailing in the company......................................................3
4) Explain distinguish theories applied in an organization.........................................................4
.........................................................................................................................................................5
5) Examine several organizational and individual employee development need ......................5
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................7

INTRODUCTION
Leadership and management both plays significant role in growth and development of the
business worldwide. In order to formulate tough benchmark for other competitors in intense
competitive world it is very mandatory to have effective leadership and management (Baltaci
and Balcı,2017). For this report Uber is undertaken which is a American ride-sharing company.
In the year 2009 it came into he market by Garrett Camp. It is located in San Francisco,
California United States. This report covers skills needed for mangers in their workplace. Focus
is done on the importance of effectively managing and developing workers. Along with this
issues are studies that is emerged from weak management skills. Several theories are deeply
examined in order to be best results.
SCENARIO
Uber is American multinational ride sharing organization. is facing many issues related to
leadership and management in their working premises. They serve numerous services across the
nation such as, ride service hailing, food delivery, peer-to-peer ride sharing and bicycle sharing
system. This successfully business is operating it's services in over 785 metropolitan area across
the globe. Firm is focusing more on aggressive growth and intense competition due to which
skilled employees are switching to other firm. Management is working unethically which is
degrading the market value. Along with this they leaders and management of Uber are not
building healthy relationship with foreign government so as to collaborate. Due to lack of top
level management and leaders efficiency in many countries Uber Pop is banned over the last five
years. Some the places are, Finland, France, Italy, Netherlands. However, toxic workplace has
also bought Uber in the limelight. Drivers of this firm are claimed for mismanagement, sexual
harassment, bad behaviour and son on (Bush and Middlewood, 2019).
1) Understand the skills which are mandatory for manager to handle their workplace properly.
To gain productive results in cut throat competitor world mangers need to have certain
skills in them. Such as, planning, motivating, problem solving skills and so on. This assist them
to perform the assigned work effectively and efficiently. Some of the skills are illustrated below:
Decision-making skills: This skill is mandatory for manager as it helps them to take best
decision in adverse condition for the betterment. Sometime Uber faces that client book the cab
but cancel it in the next moment. So in this case it is very important to take corrective decision in
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this situation as well motivate drivers to adopt top the changing demand of the customers easily
without getting frustrated.
Motivating: In order to satisfy customers demand employees need to be motivated
timely. So that at the time of driving with customers they can assure them that in in safe hands
and will drop them at their destination on time. Many client guide Uber drivers to drive
accordingly so in that condition it is very important to be clam and patient in nature.
Planning: Uber manger should be effective enough to plan the things effectively in order
to reach to reach at the customers destination. In the set duration all the activities from picking
up the customers to dropping them at their specified location all activities need to need managed
and planned properly. Proper channel is designed in order to provide quality services to the
customers (Car and Atun, 2018).
2) Discuss the importance of effectively managing and developing workers and the problems that
emerged due to weak management skill.
In order to gain competitive advantages in intense competitive world Uber need to handle
and manage workers effectively and efficiently. By this set goals and objectives can be attained
in the set time duration. Strong staff members retention strategies need to be designed so as to
hold back capable and potential workers for longer time duration. Providing employees with
certain incentives, perks, benefits and so on encourage workers to work more hard day and night.
As external environment is changing dynamically so it is very essential to develop the co-
workers skills and knowledge accordingly. The enhancement in subordinates skills and talent
will directly or indirectly assist Uber to create tough benchmark for other rivalry in neck to neck
competitive world.
Below are some the issues that occurred due to poor management skill which are
elaborated as under:
Less productivity: Poor management lead to unproductive outcomes in Uber ride-
sharing company. Customers need and expectation level are not full-filled in the set time
duration which is a negative mark for firm. By lacking behind in management skill designed
goals and objectives can not achieved in the set time duration.
Less revenue generation: In an organization having unbalanced management skill leads
to poor performance of employees. As the outcomes are unproductive so it directly impact the
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profit maximization ratio in native manner. Due to which business activities are hampered as
there is less fund with company (Connolly and Fertig, 2019).
Market value decreases: By not full-filling the exception level of client negative image
is build regarding company in the eyes of the customers. Due to which Uber customer start
switching to other options so as to meet their requirements. All this act gradually reduces mark
value of the organization and after sometime the company comes to an end in the global market.
3) Analysis and recognize issues prevailing in the company.
Uber is proving the service of ride-sharing to their customers across boundaries. As they are
operating in external environment there are many problems which company come across while
serving their services to the end-user. Below are mentioned some of the problems and their
solutions :
Unhealthy relation with foreign government: Uber is charging variable prices from
their customers which is quite dis-satisfactory for customers. Along with this automated system
is implemented in order to raise prices depending upon supply and demand. Due to which many
nation such as, Finland, France, Italy, Netherlands government has banned Uber on their roads.
This created dispute among governing bodies of the nation and supervisor of Uber. Now
company si framing strategies in order to assure them that the claims are unrealistic and
reasonable charges are demand from the customers.
Unethical management: Uber IPO is a lesson of toxic culture. The drivers of the
organization work as per their demand. They own their own car and work according to their
terms and conditions. They are collaborated with Uber but are independent in nature. Due to
which customers were highly disappointed with the services and their unhealthy behaviour while
dropping at the desire destination. It has cut-down the profitability ratio to a large extent. In
order to over come this management had framed policies in which nominee will be hired on the
conditions of Uber policies and and fixed routine of work. It has assured loyal client and are
enjoying the service comfortably (de Oliveira and Alan Dunzer, 2019).
Drivers misconduct: Many cases such as, sexual harresment, discrimination, slang
words, mis-behaviour and so on are some of the mis-conduct came across Uber. For this policies
are farmed and driver will be terminated immediately in such activities will be found in the near
future. Along with this huge penalties will be charged from the employees in case such mis-
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conduct activities is found in the near future. By this act market value of the ride-sharing
organization is increasing day by day in the international market which is a positive mark again.
4) Explain distinguish theories applied in an organization
The theories executed in an organization are illustrated below:
Taylor 1911: Frederick Taylor is based on four principles of scientific management. On
the other hand it is well known by other name that is Taylor's principles or Taylorism across the
globe. The four principles are mentioned beneath:
Science, Not Rule of Thumb: In this principles it is explained that both employer and
employees should not stuck to one set of routine or old method of working style. Instead of this
never ending experiment should be done for innovation and development so as to make the work
easy and quicker. Uber can adopt this principle in their working premises so as to satisfy client
demand in creative manner.
Harmony , Not Discord: Here, in this case it is stated that smooth working environment
should be provided to the staff members so that both them consider each other indispensable. By
this conflict and misconception and other issues can be eliminated between the two parties and
best results can be attained. Uber can use this principle as it is beneficial for both side.
Cooperation, Not Individualism: In this Tylor principle task performed by different
individual should be carried on with spirit of mutual cooperation. To meet expectation level of
outcomes both employees and employer need to work jointly. Uber by effectively following this
principle can attain miraculous outcomes (Hallinger and Hammad, 2019.).
Development of each and every person: In this principles of Taylorism best training is
provide to the co-workers in order to enrich their skills. Management of Uber can adopt this as in
this work is assigned to the drivers as their abilities in order to accomplish set standards.
Hersey- Blanchard model : This particular model suggest that there is no specific
leadership style which is better than other. This model came into existence in the year 1969 as
Life Cycle Theory Of Leadership. There are four different leadership style which are discussed
as under:
Delegating style: In this style leaders allow teammates to take responsibility for task
decision. It is delateg to those who are highly mature in Uber. Normally seniors are allowed to
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take decision regarding driving to other unfamiliar route. In order to drop the customers at their
destination (McCaffery, 2018).
Participating style: In Hersey- Blanchard model this style illustrate that it emphasizes
more on share idea and decisions for better results. Uber top management adopts this for those
drivers who are experienced but lack confident to take new route for driving.
Selling style: Here, senior explain the task to the team in persuasive manner. Uber can
adopt this style for moderate followers. However, here drivers has the ability to work but are not
willing to do the job.
Telling style: Here, supervises work and leaders allot directions in order to attain goals
and objectives. Telling style is geared for low maturity people in Uber.
Taylor model is adopted by Uber in order to gain competitive advantages in the market.
Also, by this model drivers of Uber can be trained for better results in competitive world.
5) Examine several organizational and individual employee development need .
In order to survive in cut throat competitive world it is compulsory to develop both
employee and employer. Enhancement in both the side directly or indirectly help the
organization to gain competitive advantages against rivalry in global market. Additionally, high
standard services are offered to the client over the years. Moreover, huge profit is maximized for
further expansion of the business in another area (Hallinger, 2018).
CONCLUSION
From the above it can be ended that Taylor 1911 and Hersey- Blanchard model are used
in order gain productive results. According to the business type various models are implemented
in the working premises so that smoothly business can function. Distinguish skills such as,
problem solving skills, motivation, decision-making skills, planning skills and so on should be
there in an individual as all this aid them to perform their task easily and effectively. Lacking
behind in management skills results in unsatisfactory outcome. Due to which loyal customers
switch to other brand or firm who can easily meet their requirements. Along with this effectively
managing and developing staff members are essential in order to create challenging competition
for other competitors prevailing in the market.
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REFERENCES
Books and Journals
Baltaci, A. and Balcı, A., 2017. Complexity leadership: A theorical perspective. International
Journal of Educational Leadership and Management. 5(1). pp.30-58.
Bush, T., Bell, L. and Middlewood, D. eds., 2019. Principles of Educational Leadership &
Management. SAGE Publications Limited.
Bush, T., Bell, L. and Middlewood, D. eds., 2019. Principles of Educational Leadership &
Management. SAGE Publications Limited.
Car, L. T., Kyaw, B. M. and Atun, R., 2018. The role of eLearning in health management and
leadership capacity building in health system: a systematic review. Human resources
for health. 16(1). pp.1-9.
Connolly, M., James, C. and Fertig, M., 2019. The difference between educational management
and educational leadership and the importance of educational
responsibility. Educational Management Administration & Leadership. 47(4). pp.504-
519.
de Oliveira, L. B., Cavazotte, F. and Alan Dunzer, R., 2019. The interactive effects of
organizational and leadership career management support on job satisfaction and
turnover intention. The International Journal of Human Resource Management. 30(10).
pp.1583-1603.
Hallinger, P. and Hammad, W., 2019. Knowledge production on educational leadership and
management in Arab societies: A systematic review of research. Educational
Management Administration & Leadership. 47(1). pp.20-36.
Hallinger, P., 2018. Bringing context out of the shadows of leadership. Educational
Management Administration & Leadership. 46(1). pp.5-24.
Kok, S. K. and McDonald, C., 2017. Underpinning excellence in higher education–an
investigation into the leadership, governance and management behaviours of high-
performing academic departments. Studies in Higher Education. 42(2). pp.210-231.
McCaffery, P., 2018. The higher education manager's handbook: effective leadership and
management in universities and colleges. Routledge.
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