Leadership and Management Report - Leadership and Operations Analysis

This report provides a comprehensive analysis of leadership and management principles, using Uber Technologies as a case study. It begins by defining and comparing the roles and characteristics of leaders and managers, highlighting their distinct responsibilities and approaches. The report then examines how leaders and managers function in various situational contexts, such as during a pandemic and the launch of a new service, illustrating the adaptability required in each scenario. Different leadership theories and models, including situational leadership, systems leadership, and Fiedler's contingency leadership, are applied to the context of Uber Technologies, evaluating their strengths and weaknesses. The report further explores key approaches to operations management, emphasizing the roles of leaders and managers in this domain and defining the values and importance of operational management in achieving business objectives. Finally, it assesses the impact of factors within the business environment on operational management and decision-making processes by leaders and managers, providing a holistic view of leadership and management in a dynamic business setting.

Management
and
Operations

Table of Contents
INTRODUCTION...........................................................................................................................2
MAIN BODY...................................................................................................................................2
Task 1...............................................................................................................................................2
P1. Define and compare the different roles and characteristics of leader and manager.............2
TASK 2............................................................................................................................................4
P2. Examine the role of a leader and the function of a manager apply in different situational
contexts. .....................................................................................................................................4
P3. Apply different theories and models of approach.................................................................6
Task 3...............................................................................................................................................8
P4. Explain the key approaches to operations management and the role that leaders and
managers plays............................................................................................................................8
P5: Define the values & importance of operation management in accomplishment of business
objectives...................................................................................................................................10
Task 4.............................................................................................................................................11
P6. Assess the factors within the business environment that impact upon operational
management and decision making by leader and managers.....................................................11
CONCLUSION..............................................................................................................................13
REFERNCES ................................................................................................................................15
.......................................................................................................................................................15
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INTRODUCTION
Management is necessity of an organised life to presumes overall of practises in
organisation. A better management is backbone for leading a company in successful direction
towards organisation. Through managing balance activities is successfully executed to
accomplish objectives and getting task done with people efficiency to achieve objectives
(Busarello and et. al., 2018). The concept operation and management is process that is based
towards with transformation towards different inputs as raw material into furnished goods and
services. In context of organisation, they must ensures that raw material acquire in authentic
manner and to satisfy manner.
In this report, organisation is selected Uber Technologies, it is American based company
that usually offers vehicles in rent basis. Transportation, food and delivery services within
partnership to electronic bicycle and monitored scooter in rental basis. The company is in San
Francisco and has operation in all over 900 metropolitan areas worldwide. Uber own number of
employees around 26,900, it was founded March 2009. As topic is cover from define and with
compare different roles and characteristics about leader and manager. Elaborates about roles of
leader and functions of manager in different situational context (Chelyshkov and Aralkin., 2018).
Different theories applies leadership methods to explain about leader role and function of
manager. Key approaches towards operation management define role of leader and manager
function along with its importance. Examine factors of business environment that creating
impact upon operational management and decision making leader and manager.
MAIN BODY
Task 1.
P1. Define and compare the different roles and characteristics of leader and manager.
Leader: This is managerial of business practise which is having capacity to handling
managerial activities of specific company and tend to influence employees towards accomplish
challenging goals. Leaders used to design and setting up strategies for better accomplish goals,
operating issues and provides optimum solution to withdraw problem decisively and quickly (Fu
and Zhao., 2020). To guide employees to show guidance to reaching outcomes to supervise task
with implies major responsibility with constant competition of task. Similarly, leaders of Uber
Technologies allows to leading staffs in positive direction to accomplish in which company is
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headed to follow to attain destination. Their leader uses different leadership styles from high
complexities situation arises to attain overall targets.
Manager:. As role of manager is having individual who monitor and control overall
activities along with different situation where different set of performance of employee
analyse by manager. The work responsibilities of manager through which operation and
function is enhanced in proper manner (Gómez-Expósito, Conejo. and Cañizares., 2018).
The manager of Uber technologies has accomplish to performed through its duties with
optimum training and development by achieving of work becomes more easier way and
flexible way.
Basis Leader Manager
Role  Leader is having creative vision
where they focuses in overall
situation in entire roles through
which all individual team
member to scrutinize pathways
to successfully accomplish
objectives. Proper guidance in
needed to clarify vision to
employees of Uber
Technologies.
 By having capability in leader
to driven more change through
which working competency is
effectively developed
(Hemmati., Mohammadi-
Ivatloo. and Soroudi., 2020).
This is more productive where
business is highly optimised
with generates productive
outcomes are convinced in
better way. In context of Uber
 The major role of Manger to
introducing policies which
formulates and regulates on
the basis through different set
of policies or norms within
proper guidelines that
presumes to more
attractiveness. In perspective
of Uber technologies where
policy that is followed by all
individual with better
execution of work to enhance
ethical processing.
 By assigning different job
roles and responsibility
towards task with having
different segmentation where
employees can easily able to
understand about their
specific job role.
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Technologies is able to control
and manage the entire situation
on positive way as well as
better implementation to
progressed.
 To applying different testing
activities to mapping individual
employees capability to design
proper performance report.
 For better and provide
effective understanding about
company like Uber manager
brief about mission, vison and
core value of company work
in effective manner that
happen to better attainment of
goals and accomplish in
proficient manner.
Characteristics  They have attractive and
influence type personality
towards other personalities
where they become role model
or inspiration to customised into
better form.
 As approaching leader Uber
company seeking qualities in
individual leader which having
effective communication with
others.
 Leaders used to convey
information to all other
employees as considerable
manner.
 Leader qualities helps to
reduces uncertainty to attaining
more clarity in objective.
 Manager is having many
specification as skills and
traits in which it ensures that
all activities to manage on the
basis of time duration (Hrle
and et. al., 2018).
 Various interpersonal skills
are those which used while
making effective interaction
along with each other in
terms of communication,
observation, presentation of
soft and hard skills as per
condition basis.
 Manager is allows to sharing
their coordination skills and
motivation experiences that
increase employees working
outcomes.
Theories Some of important theory which is
enhanced in leadership such as System,
In management comprises theory like
behavioural and bureaucratic theory
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situational, trait and contingency. etc.
TASK 2
P2. Examine the role of a leader and the function of a manager apply in different situational
contexts.
Situation 1: Sudden lock-down due to pandemic - Work from home
This situation has affected many employees life in terms of either working or salary. This
has become a major issue because some still are not comfortable working at home or some
facing technical problem. So in this difficult phase it is important to guide, motivate and support
them in terms of every possible way. The following discussions are based on this situation on
how leader and manager can handle in context of Uber. Role of Leader: Leaders can behave in a democratic manner like communicating with
everyone related to work from home. Many employees generally resists this change
because sudden working from home can affect their personal life also. Leaders can guide
their subordinates about how they can manage working from home, motivating them that
it is not as much difficult as they are assuming. Leaders can direct it's employees about
using technology at home, how they can coordinate with each other using different apps
like zoom, meet, etc. So basically leaders supports them in every possible way.
 Function of Manager: Managers can adopt organising and controlling functions to
handle this situation. So they can strictly give orders for working from home without
wasting any time (Itkin and Goldenberg, Mellanox Technologies Ltd, 2018). Managers
can support employees by instructing them that how they can use various technology at
home, how they can manage coordination in working and can achieve targets. Because
managers are mainly responsible for meeting goals anyhow so they cannot compromise
in their staff's working. Managers can be strict regarding this sudden change to achieve
it's organizational targets.
Situation 2: Launching a new service for more revenues
This situation defining the affect towards many employees in terms of either working
hours or working process. This is suppose to be an issue because employees needs to focus on
totally different service strategy and learning technology accordingly. So in this new phase it is
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important to guide, motivate and support them in terms of every possible way. The following
discussions are based on this situation on how leader and manager can handle in context of
Uber. Role of Leader: Leaders can adopt transformational style of leadership. They can
communicate with research and development department to explore something new for
the firm. Leaders can lead a way for marketing department to increase a number of sales.
They can inspire technical area for featuring new service (Konet, Goudy and
Christensen., Nissan North America Inc, 2018). So basically leaders can guide every
department and motivating them that how they can initiate new situations in an
organization.
 Function of Manager: Managers can adopt planning and leading functions. They can
instruct every domain in it's organization about new service launching. Managers can
command people to work on them and achieving the new targets for the firm. They can
instruct their employees about why they are doing this change, so that every employee
can work accordingly. Managers can make orders to R&D department to start working on
it at the earliest and same for the marketing and production departments. This helps
managers in achieving revenue targets in a firm.
P3. Apply different theories and models of approach.
In every business situation which tend to pursue changes on flexibility on basis to
effectively handling activities of leadership and management theory implies on business.
Therefore, different activities leadership that is assort in Uber Technologies elaborates below:
Situational leadership: In this leadership style, emphasis about leader choices or
preference of approaching new and best course of action that is based upon situation. Moreover,
situational leadership influence to facilitates pathways to employees requirement on various
condition (Kuiken and Más., 2019). According to this style, it enhance better leadership that
enhance to changes within systematic format.
The leader of Uber company, it has used to manage diverse within range of situation
accordingly. It contain one method which known is Blanchard and Hersey leadership that having
unique approaches to defines below:
 Telling: In this leader work as decision making with having better communicate the
strategy or information which assorted perform completing task.
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 Selling: As per this leader to selling ideas and thought which processed through team
and creating strategies to accomplish task.
 Delegating; It is used when both leader and other team member are assigned work on
the basis of their capabilities and approaching effective planning to collective analyse.
System leadership: According this theory, a individual leader utilize its skills and
knowledge to mapping their team performance to become analyst to increase productive. It
generally collective behaviour of leadership along with intrinsic innovation as decentralised the
network (Mutha and et. al, 2018).
As in Uber technologies, leader are basically perform to sharing with ideas and
suggestions for maintaining productive manner aspects. It enhance to manages more core values
and handles to operates as per guidelines or procedure way towards Administrative, operation
and marketing relative work.
Fielder's Contingency Leadership: In this leadership is facilitates about effectiveness of
leaders as it based on significant situational based which consider in three factor work design ,
relationship between superior and employees and leader's power.
It is the most essential aspect in which leader of Uber Technologies prevail the
condition as per the match of structure and style. It is used to manage the work as per the
situation and demand as with this effective relation also get developed.
Strength and Weakness of leadership theories:
Leadership styles Strength Weakness
Situational leadership As in situational leadership it
eliminates with more comfort
among employees is processed.
This is more supportive theory for
Uber technologies which enables
to provides optimum direction to
business which enhance to work
more effectiveness.
As it not contains any positive
implementation towards long
term goals.
To collecting information
related with decision making
information that allows to
affected.
Systems leadership This leadership style defines about It is more difficult and hard to
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individual leader focuses on
performances related (Rawat and
et. al ., 2019).
The diverse range of group is
matter for direction through leader
understanding basis.
formulate decision making in
long term aspects.
To highlight overall condition
which is interdependent on
each other to promotes internal
conflicts.
Contingency leadership This theory is dynamic and
flexible in nature where it
customised as per accordingly.
It tend to approaches for helping
the manager to enhance their
leadership as well as decision
making skills. By forming design
organisational structure and plan
as per accordingly information
decision based system.
At the time of utilising this
theory leader would find
difficult to implement is more
complex.
Contingency approach is
basically reactive in nature to
manage it seems to hard
towards manager.
Task 3.
P4. Explain the key approaches to operations management and the role that leaders and managers
plays.
Operation management is type of administration of business related practise to create
highest level of efficiency which help for generating more productivity in organisation premises.
It is concerned with customised material to turn into more effective and labor into goods and
services are optimum level towards maximise profit of an organisation. The main purpose is to
balance cost with revenue to accomplish highest net operating profit possible (Rocchetta and et.
al., 2019). In perspective Uber technologies of approaches about operation management cost to
achieve highest net operating profit.
Six Sigma: This approach comprise to make better understand of better focus and having
concerned to handling complexities to reducing within production efficiency is also get to
developed in appropriate way. Through various opportunities and challenges get measured
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through which customer satisfaction depends upon it. It is used to manufacturing process through
which they can improve production quality along with by detecting errors to eliminates in
systematic manner (Santa Cruz, Torres and Ibañez., 2019). As Uber Technologies manager role
would measure their service accuracy and diminishes unethical practises which makes flexibility.
The role of leader is to making ensure that productivity must enhance in better form through
providing effective knowledge as well as training.
Total Quality Management: Through applying this approach reflects about continuous
improvement which induces in manufacturing and production having process as with delivery
gets systematic manner. It refers about managerial prospects through which it create certain level
of improvement is induced to improve its quality standard which is also get improved effectively
(Strobel and Abele, 2018). As per perspective of Uber Technologies, total quality of
management helps to investigate overall internal activities which helps to attainment in better
sustainability.
This approach manager works on better connectivity with this approach of operational
management such as Provide direction where a leader supervise employees of Uber company
how to approach therir service in different manner.
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Illustration 1: Six Sigma, 2019.
Source: Six Sigma, 2019.

Lean Principles: In operation management it concern about the reduction of wastage
where overall costing of production related activities is reduced (Underwood, Traver. and López-
Uribe., 2019). As to consider this approach in perspective of Uber technology to enhance
suitable changes that implemented in order to satisfy the customer.
Manager provide or share valuable information or threaten to employees for not creates
mess to Uber working environment. Leader is having better working style that effectively
enhance to share optimum guidelines and facilitates important motivation type of values that
help to improve individual objective in working.
In above approaches of Operation Management is determined about Total Quality of
Management by Uber Technologies company, manager allows to induces for better customer
satisfaction is developed and it make sure about engaging in marketplace. Therefore, Uber
Technologies to make planning about to achieve 20% of market share to which contributing
efforts of assorting reliable resources. This provides major helps to reduces level of wastages
which obtain better outputs are attained easier manner.
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Illustration 2: Lean Principles model, 2020
Source: Lean Principles model, 2020