Leadership, Management, and Operations: A Case Study of Uber

This report provides an in-depth analysis of leadership, management, and operations within the context of Uber. It begins by differentiating between the roles and responsibilities of leaders and managers, highlighting their respective functions in driving organizational success. The report then delves into various leadership theories, such as situational and contingency leadership, and their application within Uber's operational framework. Furthermore, it explores the major approaches to operations management, examining the roles of leaders and managers in achieving business objectives and maintaining efficiency. The significance and value of operations management in achieving business objectives are also discussed. The report also addresses the impact of various factors on decision-making related to operations management. The report highlights how Uber's organizational structure, operational strategies, and management practices contribute to its market position and overall performance. The report concludes with the key findings regarding the application of leadership and management principles within Uber's dynamic business environment. This analysis provides valuable insights into how Uber leverages effective leadership and management to navigate challenges and achieve its strategic goals.

Unit 4

Contents
INTRODUCTION...........................................................................................................................................3
TASK 1..........................................................................................................................................................3
Various roles and responsibilities of a leader and of a manager.............................................................3
TASK 2..........................................................................................................................................................6
Role and function of a leader and a manager respectively......................................................................6
Various theories and model to leadership...............................................................................................7
TASK 3..........................................................................................................................................................8
Major approaches to operations management along with the job of a leader and a manager in that. . .8
Significance and value of operation management in business for achieving its true objectives............10
TASK 4........................................................................................................................................................11
Factors which impact the decision related to operations management of a leader and a manager.....11
CONCLUSION ............................................................................................................................................11
REFERENCES..............................................................................................................................................12

INTRODUCTION
Operations & management is classified as change of crude material and differed assets to
change over the equivalent into completed items for the significant reason for achieving
conspicuous edge in serious market. These business systems are engaged over starting business
in such a way that requirements and clients can be fulfilled in suitable way to keep up adequacy
and benefit inside business. The executives and activity assist the business with accomplishing
high edge productivity and business effectiveness in a similar way. This report clarifies
significant ideas of the board and activity alongside foundation of Uber. The company is the
association that offers recruiting conveyance, food conveyance, bundled transportation,
transportation, dispatches and a lot more by embraced organization with electric or mechanized
vehicles on rental premise. The organization is originator in giving driver less vehicles by which
they have gotten biggest specialist co-op in US. Uber is covering 67% piece of the pie in ride
sharing and 24% in food conveyance area which demonstrates their powerful piece of the overall
industry. This report is related with understanding various capacities and normal for the director
and pioneer inside Uber alongside meaning of functional administration.
TASK 1
Various roles and responsibilities of a leader and of a manager
Leader: A leader is defined as the individual who has tremendous capacities all together guide
their labor force to complete the undertakings so that they breathe in inspiration so that to deliver
course to them. With the assistance of receiving proper leadership style objectives of the
business element can be cultivated in fitting way because of which subordinates can perform task
in better manner (Akhtar, and et al., 2018). Leaders are the individual who are giving direction to
the organization by which they remains alive in general obligation of managing representatives
and delivering preparing through learning programs.
Manager: A manager is the individual who is perseveres with the obligation of observing and
overseeing authoritative exercises so that to adjust representatives duty to hierarchical objectives.
For working business exercises in capable way manager is vital part to deal with those business
assignments. For Uber manager of the organisation is attempted entire duties to deliver course to
their working representatives to accomplish points and destinations of the business in
unmistakable way.
Job of a leader
Imaginative sight: A leader is essential to perform different business capacities to give creative
business knowledge so that to control partners for achieving objectives and destinations in
conspicuous way. Thusly inside indicated time limit way of meeting objectives can be made
because of which conspicuousness might be breathed in. With regards to Uber the manager of
the association is overseeing generally speaking points and goals of the business so that to
accomplish business targets in fitting way.

Taking care of limits: A leader is related with the job of increasing those capacities in the
business by which business complexities may be overseen and limited in suitable way. Manager
is associated with the role of intensifying business viability in powerful way so that to eliminate
rigidness and accomplish organizational objective. (Al Shobaki, and et al., 2019). With regards
to Uber, manager of the association are give training to workers so that to deliver higher limits
and uplifting disposition also.
Job of a manager:
•Make sure work performs under policies: The major job of the manager is to present such rules
and rules so that arrangements can be outlined. Association is related with their own principles
and guidelines which are needed to be trailed by each representative so that to do successful
business capacities. In this business can be led in moral way alongside high edge manageability.
•Delegation of Responsibilities: Leader is having part to designate obligations inside individuals
based on their range of abilities and capacities. For Uber the manager is attempting to assign
duties so that to execute their tasks in appropriate way (De Roover, 2017).
Features of Manager and Leader:
Basis Manager Leader
Characteristics  Time practicality Skill:
Time is characterized as one
of the significant
perspective by which
successful plans can be
executed within business.
Plans made by managers are
useful in achieving business
assignments in powerful
way. Time the executives
abilities are perhaps the
most essential expertise in
which manager is making
way for accomplishing tasks
in considerable way.
 Good communication:
Social abilities are
 Attractive personality: A
leader is bound with high
appeal because of which
they are appealing and
charming. They produce an
atmosphere by which they
impact others and can be
followed by others. Their
magnetism helps them in
conveying unmistakable
effect over individual in
powerful way.
 Public speaker: A leader is
having abilities of
compelling public abilities
because of which they can
pass on discussion with their

connected with introduction
abilities, relational abilities,
public talking abilities and
some more. A manager is
bound with conspicuous
entomb individual abilities
by which they put powerful
authority over the business.
subordinates in successful
way. This quality of leader
may causes the business to
get appropriate perspectives
and eliminate the entire
hindrance associated with
business.
Difference between leader and a manager
Basis Leader Manager
Role Leader is executing significant part of
delivering inspiration to their
subordinates so that to give them
bearing in such a way that appropriate
way can be set for objective
accomplishment because of which
viability can be kept up.
Part of manager is to give
direction to their representatives
to adjust their endeavours to
accomplishing authoritative
destinations.
Characteristics Leaders are related with compelling
correspondence as they are having solid
relational abilities (Jacobs and Chase,
2017).
Managers are having solid
relational abilities because of
which they can speak with
subordinates in direct way and
provide them guidance
appropriately.
Theories Theories like situational leadership,
system theory of leadership are
included in it.
Theories like behavioural
theory, scientific theory are
included in it.

TASK 2
Role and function of a leader and a manager respectively
During the time spent executing business measures different possibilities and complex
circumstances are being confronted. Managers and leaders are performing actions to manage
these circumstance in compelling way with the goal that any misfortune can be forestalled. By
successfully treatment of composite circumstance this gets simpler for the business to acquire
business experiences and market edge in simple way. In such manner leaders and managers are
having a few parts to execute the equivalent are expounded as under:
Circumstance 1: Stable circumstance
Under the present circumstance different outer ecological condition, for example, customer
assumptions, legislative laws, financial state of country and some other remaining parts steady as
they all are used by the business (Lindholm, Laine, and Suomala, 2017). Under this
circumstances manager and leader of Uber are related with performing different jobs, for
example,
Planning: Under this manager and leader of Uber are making proper arrangements in order to
see needs and requests of their clients in fitting way. For this manager and leader are cordinating
with their groups in such a way that team can remain lined up with outer climate status in viable
way.
Organizing: Under this manager and leader are having job to controlled arranged methodologies
so that business complexities can be eliminated and condition related can be balance out. This
could be useful for the organization to control the business in way that economic situations can
be adjusted to achieve higher supportability.
Directing: Under this job manager and leaders are associated with job so that to figure
achievement and to manage economic situations in improved way. Under this situation manager
and leader of Uber are attempting to extemporize generally speaking business sector picture so
that to accomplish maintainability and capability.
Controlling: This is meant as the last capacity of manager and leader of Uber in which they are
drafting higher endeavors so worker agreement can be kept up because of which marketplace
assumptions can be met by the organisation in undeniable way (Luo, Olsen and Liu, 2021).
Circumstance 2: Fast changing circumstance
Inside the present circumstance factors inside outer and interior climate get changed in
incessant way because of which different favorable and adverse viewpoints are being looked by
Uber. For example because of ramifications of Brexit, UK is confronting high governmental
vulnerability which is hampering business capacity of Uber in negative way. Financial and
political parts of UK are dynamic in a limited capacity to focus time because of which for
managing a similar manager and leader of Uber are breathing in higher endeavors. Part of leader
and manager inside the present circumstance is expounded as under:

Planning: This is characterized as the significant part in this leader and manager attempt to
procure that technique by which systems for quick changing circumstance can be made. In such
manner manager and leaders attempts to present adaptable techniques so the equivalent can be
altered as per the market modification.
Coordinating: Under this capacity, manager and leader of Uber are performing suitable activity
arrangement so that to line up with economic situation and to kill any complexities emerging in
the business.
Directing: Within this job leader and manager of Uber are attempting to assign errand and duties
so that abilities and capacities of employees can be utilized. This could be useful for Uber to
oversee market circumstance in appropriate way (Musalem and et al., 2017).
Controlling: Within this angle manager and leader of Uber are performing different jobs and
duties so that to analyze systems and to adjust the equivalent to economic situations. This
perspective could help leaders and managers in achieving very good quality information to
comprehend economic situations in all around characterized way.
Various theories and model to leadership
Leadership Theories
The leadership speculations establish the framework for styles of leadership. To be a decent
leader the information on leading is significant. The different sorts of leadership speculations are
disclosed concerning the Uber organization. The different leadership style is as following:
Situational Leadership
The situational hypothesis depends over the way that centers around the circumstance factors in
which leadership styles can be changed. The style relies upon the circumstance. If there should
be an occurrence of Uber, the situational leadership is used and the leadership depends upon the
predominant circumstance. The leadership style doesn't stay steady all through. The act of
leadership style relies on the elements requesting it (Rabrenović, Mitrović, and Kovačević,
2020). The variables might be abilities of representatives, development level and so forth
Merits
•This leadership is helpful in the advancement of representatives as it is centered around demand
of situation.
•This is defined as the most agreeable style of leadership from representatives and leaders
perspective.
Demerits
•It may make disarray as the style is stable.
•When rehashed activity must be done the style of leadership comes up short and it is not helpful
in satisfying long haul objectives.
Contingency Leadership

This leadership depends over evaluation of specific elements of climate for choosing style of
leadership. No fixed leadership style is applied to every circumstance it fluctuates with the
evolving factors. The leadership relies on the appraisal of components, adherents nature and
afterward leadership style is chosen. In Uber, it will help in the general improvement of
representatives by undertaking the appraisal of variables and afterward driving them.
Merit
•It helps being developed of representatives and planning arrangements appropriately.
•It causes in the leader to be highly flexible in all way of driving and recognising the
representatives (Rohmat, Gates and Labadie, 2021).
Demerit
•It may make the dissatisfaction in manager to modify leadership style for each time.
•The appropriateness may appear to be basic however with regards to reasonableness the
multifaceted nature emerges.
System Leadership
In this leadership, the leaders within an organisation makes the framework and circumstance for
each worker to expand their latent capacity and with an increment in their ability that prompts
the increment in efficiency of representatives. In this the arrangement is made by dissecting their
conduct, association framework, technique and cycles. It prompts successful improvement of the
devotee with viable achievement of association targets. In Uber, the framework leadership style
is exceptionally successful as the organization is enormous it will be highly powerful to utilize
framework leadership.
Merits
•This leadership style is helpful in making general advancement highly adhered.
•It prompts appropriate investigation of inner and outer factors and afterward plan is made.
Demerits
•With the broad cycle to settle on arrangement the dynamic happens in deferred way.
•This isn't material to little associations due to its long nature of dynamic.
TASK 3
Major approaches to operations management along with the job of a leader and a manager in that
Operations management is the administration zone which bargains in planning and controlling of
the creation cycle and updating of the business tasks. It includes organization of strategic policies
to makes significant degree of effectiveness inside the association. It is worried about
transformation of crude material and work into products and ventures viably (Romano, 2017).
There are numerous methodologies of operational administration, yet following 3 are usually
utilized.

Just in Time
It is a generally utilized stock administration method intended for expanding proficiency, cost
cutting and lessen squander in the creation cycle. It is utilized to adjust crude material
prerequisites put with the providers straightforwardly to the creation plans. Its potential
advantages are:
•Improved incomes Capital consumption is diminished and accessible of free money can be put
resources into different exercises.
•Less dead stock-Having an immediate connection among stock and client interest, there is less
danger of undesirable stock left.
Leaders of UBER need to impart their well meaning goals and request criticisms on customary
premise. The manager should chip away at coordinating expense allotment with the standard
expense framework.
Six Sigma
This methodology centers around the assembling interaction, with a thought of limiting the
imperfection rate. DMAIC is the most well known apparatus utilized. This approach helps in
culminating creation measure and has 5 stages
•Define- Outlines improvement objectives and apparatuses needed for the equivalent.
•Measure- Lookup the cycle and measure execution.
•Analysis -Root-source of underperformance is recognized.
•Improvement- Potential arrangements are viewed (Vashneya and Gupta, 2020).
•Control- Implementation of new cycle and benchmarking results with old ones.
The leaders of Uber are allude as Challenger and are answerable for executing task contracts and
encourage in choosing the undertaking. The managers need to establish and encourage the
climate that sets the accomplishment of the workers.
Continuous Improvement
It is a progressing cycle for improving item, administration or cycles of an organization by
zeroing in on expanding the exercises producing more client esteem and eliminating the
inefficient exercises. The significant methodology for accomplishing it is PDCA. It is a cycle
comprising of four stage critical thinking strategy utilized for improving business measure. It
tends to be clarified as:
•Plan- to perceives the chance and plan changes.
•Do- Test changes and convey limited scope study.
• Check- Review test, investigate results and recognize learning.

•Act- Take restorative activities.
The leaders of UBER are dependable to be sensible and ought to depict the difficulties
and outcomes of rebelliousness. The manager while ought to continually impart convincing
vision and mission of the UBER to its representatives to accomplish the objectives adequately.
Significance and value of operation management in business for achieving its true objectives
There are different exercises which are fundamental for understanding ramifications of business
exercises. Uber is related with offering types of assistance identified with rented vehicles and
food conveyance to its client so the significant target of the organisation is to expand their
market capture and to accomplish maintainability in the organisation. Other than this for
accomplishing those goals Uber is performing endeavors so that to utilize fitting cycles in their
business so that to adjust their business destinations (Zhao and et al., 2020). There are various
parts of activity the executives which are explained as under:
•Planning: Under this viewpoint manager is associated with the job to execute and actualize
hearty techniques those could be useful for Uber to achieve their objectives and goals in suitable
way.
•Organising: Under this methodology manager is associated with part to look at business
capacities to regulate those capacities to proper way. On this capacity leader and managers are
rendering their high control to the organisation by executing proper controlling measures.
•Directing: Under this perspective course is given by leader and manager to their subordinates
by assigning duties so that abilities and capacities of workers can be utilized in most extreme
way. This gives positive effect on Uber as far as productivity and market noticeable quality.
•Controlling: This is the most fundamental angle where execution estimation rehearses are
utilized so that to give remedial measure to the business. For Uber to achieve conspicuous
objectives and destinations the organization is needed to break down their own exhibition so that
to discover territories for development.
Uber is utilizing TQM guideline in their business measures to get quality their business
measures and wiping out client holding up time so by which they may achieve high consumer
loyalty. Uber is wanting to achieve 20% of piece of the pie by utilizing standards of activity the
executives to accomplish high adequacy in their business and client assistance techniques also
(Brown, 2018).
Objective of the business
Organizations are running to accomplish their points and destinations and the equivalent
are expounded as under:
•Analysing market openings in order to strengthen choices for endurance.
•Managing deals
•Enhancing productivity.
•Recognizing demands and requests of clients

•Attaining market development in brief time frame.
TASK 4
Factors which impact the decision related to operations management of a leader and a manager
Decision making process may incorporate different outer and inward factors because of
which high effect over the business can be attained. Partners are regarded as the significant piece
of the organization to that their advantage and force is being embedded in dynamic of the
association. For Uber functional administration standards are explained as under:
CSR: CSR is defined as one of the critical perspectives that are connected with societal,
ecological and financial variables by which social advantages can be attained by the
organizations related to society. In the context to Uber the organization is including their
managers and leaders to present moral practices within business in order to perceive requests of
their general public and satisfying the equivalent. By using Corporate social responsibility
rehearses image of brand can be upgraded by Uber and they can have appropriate catch over
market. These exercises are assisting Uber with getting higher fulfillment of their client and
society also because of which they can take choice in regards to showcase development in
compelling way.
Morals: Ethics are characterized as organizational appearance in which client and other partner
are taken care of by the organisation. Morals are the extension with the assistance of which hole
among great and awful aspects can be satisfied by the association to accomplish benefits. In such
manner Uber is providing proper morals in their business so that to embroil their partners in
unmistakable manner. Other than this thumb rule of moral practices are being received by Uber
in which they can perform business capacities in unmistakable way (Zou, Arruda and Ergan,
2018).
Sustainability: The significant target of each business is to achieve maintainability so they can
and access client in better manner. Uber is related with worldwide presence so the organization is
making arrangements to improve their manageability and for this they are taking choices so that
they can be lined up with objectives of the association. For this Uber is putting forth extra
attempts by embracing developments because of which higher worth is given to clients and
favorable ramifications can be seen over generally speaking objectives achievement.
CONCLUSION
From the aforementioned definite report this can be examined that administration and
activity is one of the compelling part of the business which may help in leading in hierarchical
achievement. This idea remembers manager and leader of the association for which they perform
different assignment and adjust hierarchical targets in fitting way. There are different standards
of activity the board that are useful for the business to accomplish high adequacy and viability in
their organisational capacities.