Analysis of Leadership and Management in the Context of Uber

This report provides a comprehensive analysis of leadership and management practices within Uber. It begins by outlining the essential skills required by managers, such as decision-making, motivation, and planning, and discusses their importance in achieving organizational goals. The report then examines the significance of effective worker management and development, highlighting the negative consequences of weak management skills, including reduced productivity, revenue, and market value. Furthermore, it identifies and analyzes key issues prevailing within Uber, such as unhealthy relations with foreign governments, unethical management practices, and driver misconduct. The report then delves into the application of relevant leadership theories, including Taylor's scientific management principles and the Hersey-Blanchard model, to the context of Uber. Finally, it explores organizational and individual employee development needs, emphasizing the importance of continuous improvement for maintaining a competitive edge and providing superior customer service. The report concludes by summarizing the key findings and recommendations for enhancing leadership and management effectiveness within Uber.

Leadership and
Management

Table of Contents
INTRODUCTION...........................................................................................................................3
SCENARIO.....................................................................................................................................3
Understand the skills which are mandatory for manager to handle their workplace properly....3
Discuss the importance of effectively managing and developing workers and the problems that
emerged due to weak management skill......................................................................................4
Analysis and recognize issues prevailing in the company...........................................................4
Explain distinguish theories applied in an organization..............................................................5
Examine several organizational and individual employee development need............................7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Leaders and Managers are one who performs their task to accomplish the goals of an organisation.
Both of them plays significant role for the betterment of business. If any of the organisation want to
perform better within the market, then it is necessary that their leaders and managers must play supportive
role so that competition can be given to their rivalries. The organisation which has been selected for the
respective project is Uber which is one of the American based organisation. It was established in year
2009 by Garrett Camp. Various topics will be discussed such as skills required by manager within
workplace, importance of effectively managing and developing workers. Different theories will be
discussed and examined for the better result and also weaker management skill will be discussed.
SCENARIO
Uber is one of the multinational company where its headquarter is located in San Francisco, America.
Your organisation is facing problem related to leadership and management skills within the organisation.
The services which organisation provided by Uber is ride service healings, delivering food services and
many more. As competition is increasing day by day due to which the employees are shifting from one
organisation to another organisation for better growth (Bush, Bell and Middlewood, 2019). The
problem which organisation is facing is that the management is not working ethically which is decreasing
the market value of a company also they are unable to build better relationship in different part of the
world while enhancing the business. last but not the least companies also facing the problem that their
drivers are claim for mismanagement sexual harassment and unethical behavior with customers and many
more.
Understand the skills which are mandatory for manager to handle their workplace properly.
in any of the organisation manager have the crucial role to achieve the goals of an firm and they must be
skillful. managers must have the ability e to do planning motivating and also solving the problem which
arises within the company so that they can perform better for effective results. Some of the skills which
are required in the manager of Uber organisation is explained below:
Decision making skills: There are number of situation where condition are adverse for company
and in this situation better decision making skills are required in manager so that goals can be
accomplished. In case of Uber, number of customers who book the cab and next moment they cancel it so
in this situation it is necessary for manager to take effective decisions so that this sort of actions taken by
client doesn't create problem for drivers.

Motivating: Manager of Uber is required to meet out each and every demand of customer and for that
they must motivate their employees. It will help employees to deal with their customers easily and
provide them the service which requires (de Oliveira, Cavazotte and Alan Dunzer, 2019).
Planning: It is necessary for the manager of Uber that he must be able to plan each and every
thing in a systematic manner to satisfy every customer. They are required to manage that how customers
will be picked and how they will be dropped to their particular location with specific time period.
These are some of the skills which are required in the manager of Uber organisation show that
everything can be managed in a specified manner and that can help accomplish the goals of an firm.
Discuss the importance of effectively managing and developing workers and the problems that
emerged due to weak management skill.
It is important for company to manage and handle workers in effective way to gain better results
in emerging world. If company one to achieve all of their goals and they need to adopt the strategy where
they will return the strong stocks for longer period of time was capable of doing each and every work as
per the requirement of situation. Company can motivate their employees by giving different benefits,
incentive, perks and many more (Hallinger, 2018). As external environment is changing day by day it is
necessary for Uber to set specific benchmark for their rivalries so that they can take competitive
advantage in current situation. Below, some of the issues are mentioned which are related with poor
management skills.
Less Productivity: As companies not able to meet out the needs and expectation of customers
within set period of time which is one of the negative effect for company. main reason behind
productivity is poor management for Uber ride sharing. because of lack of management skill goals and
objectives are unable to achieved in set period of time.
Less Revenue Generation: As everything is not managed in a systematic manner just because of
lack of management skill the performance of employees does not meet the specific criteria. Because of all
this activity related to unproductivity, profitability ratio of Uber is decreasing day by day.
Market Value Decrease: There is lack of management skills in planning just because of that
expectations of customers are not being met. It is one of the reason that customers of Uber are switching
their preference to other organization who provide similar form of services.

Analysis and recognize issues prevailing in the company.
In present situation Uber is providing their services across the world. As they are able to
provide different services in the world and just because of this they are facing number of
problems. blossom of the problem formation and even their solutions are also explained:
Unhealthy relation with foreign government: Uber is unable to maintain healthy
relation with number of countries due to which customers are not satisfied with their services
they provide to them. Companies charging different prices from different customers just because
of supply and demand. It is one of the reason that country like Finland France Italy Netherland
have already banned Uber (Hallinger and Hammad, 2019). By looking at this, company have
planned and form different strategies to ensure that it all of the names are unrealistic and they are
charging fair amount of price from their customers.
Unethical Management: Although company like Uber have been providing their
services across the world but still they are facing different issues just because of unethical
management system. The driver of organisation working as per their needs and demands just
because they own their own cars. It is also one of the reason that company is unable to provide
the services which is required by their customers and desired output is unable to achieve. It has
reduced the profitability ratio of a company in huge amount (Baltaci and Balcı, 2017)
(McCaffery, 2018). To overcome this particular problem company found rules and regulation
where each and every driver must complete their service period for company to earn profit and
this is how company is able to provide better services to their customers
Driver Misconduct: Number of cases are found in Uber where their driver is not
behaving properly with their customers. They found in the case is acceleration. Discrimination
slang words which we are bears and many more. It is one of the reason that customers are not
willing to enjoy the ride with Uber cab service. In order to overcome this particular problem
company have framed policies in which driving will not be allowed in Uber as driver will be
terminated. Different penalties will be charged on employees who are found in this sort of
activities and this is how company can build their market position in future period of time.
Explain distinguish theories applied in an organization
There are various theories which can be implied on company like Uber and they have
been explained below:

Taylor 1911: It is one of the theory which has been introduced by Frederick Taylor
based on four different principles of scientific management. The four different principles are
explained below:
Science, not rule of thumb: This particular principal it has been explain that employer
and employee must not think that they should work in in single form of style. They should be
innovative create new ideas so that their work can be completed in short period of time. In
context of Uber, it can be one of the beneficial principal to satisfy the need and wants of
customers (Kok and McDonald, 2017).
Harmony, Not Disorder: In this principle is explained that suitable form of working in
government should be provided to every employees of a company. It can be one of the way
through which dispute and conflicts among the employees and customers can be eliminated.
Also, Uber can be able to achieve better results in future period of time.
Cooperation, Not Individualism: It is important for every organisation that they must
think that each and every one are working together for a common goals and objectives. If
company like Uber 12 to achieve better results then and they must take the help of Taylor
principles through which they can achieved different results as compared to previous one.
Development of each and every person: In this principle, it is explained that training
should be given to each and every employee to develop their skills. Company Lee cooper can
adopt this principle where they can provide different training sessions to their drivers that how
they need to tackle with their customers for maintaining particular standard.
Hersey- Blanchard Model: It is the model which was introduced in year 1969 as life
cycle theory of leadership where it has been explain that no specific leadership is better than the
leader has with themselves. In this leadership, four different styles have been explained and they
are:
Delegating Style: It is one of the leadership style where leaders allowed to take
responsibility and decisions of own (Car, Kyaw and Atun, 2018). This types of responsibilities
are given to those employees of Uber who are highly experienced and mature to take decisions as
per the requirement of situation. directly allows to meet out the requirement of customers.

Participating Style: For the purpose of obtaining better results ideas and views are given
by each and every member. It can be adopted by Uber top level management can provide ideas
and views that how driver is needed to deal with their customers for providing better results.
Selling Style: Here, senior employees of company explain that team must work in
persuasive manner. It will allow Uber to adopt moderate followers. In this, driver have the
capacity to give their best but they do not have the willingness to work for somebody else.
Telling Style: The leader of Uber will require to direct subordinates that how any of the
company can achieve their goals within specific time period.
Uber can adopt Taylor Model to achieve their target within specific time period. It will
also give company to deal with their customers in best possible manner.
Examine several organizational and individual employee development need.
If company want to survive within the market, they are required to maintain healthy with
each other i.e., employer and employees. If both employer and employee can be able to develop
themselves then they can help to gain competitive advantage for company. Also, company will
get chance to provide appropriate services to their customers (Connolly, James and Fertig, 2019).
In addition, company will be able to enhance the profitability ratio.
CONCLUSION
From the above file, it can be understood that Leadership and Management are the one who
can help to accomplish the goals of an organisation. To enhance the performance of a company,
Uber can take the help of different theories. It is important that manager and leaders must have
different abilities such as problem solving, decision making skills and many more. If top level
management doesn’t have different skills, then company might face different issues.

REFERENCES
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