UPS Report: Working with and Leading People Assignment - Semester 1

This report examines leadership and people management practices within United Parcel Service (UPS). It begins by detailing the recruitment and selection process, including documentation, legal and ethical considerations, and the role of the interviewer. The report then explores leadership skills, differentiating between leadership and management, and comparing various leadership styles, such as democratic, autocratic, and laissez-faire, in different situations. Furthermore, it discusses effective strategies for motivating staff to achieve objectives. The report also covers the benefits of team working, the leader's role in conflict resolution, and the assessment of team effectiveness. Finally, it addresses the factors involved in planning, monitoring, and assessing work performance, along with planning and delivering assessments of individual development needs and evaluating the success of the assessment process, concluding with an overall evaluation of leadership and management within the context of UPS.

Working with and leading
people

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Documentation to select and recruit new member of staff...............................................1
1.2 Impact of legal, regulatory and ethical consideration to recruitment and selection process.2
1.3 Taking part in selection process.......................................................................................3
1.4 Own contribution to the selection process........................................................................3
TASK 2............................................................................................................................................3
2.1 Skills and attributes needed for leadership.......................................................................3
2.2 Explain difference between leadership and management................................................5
2.3 Compare leadership style for different situation..............................................................5
2.4 Ways to motivate staff to achieve objectives...................................................................6
TASK 3............................................................................................................................................8
3.1 Benefits of team working.................................................................................................8
3.2 Importance of working in team as a leader and deal with any conflict situation.............8
3.3 Review effectiveness of team in achieving goals.............................................................9
TASK 4..........................................................................................................................................10
4.1 Factors involved in planning the monitoring and assessment of work performance.....10
4.2 Plan and deliver assessment of development needs of individual..................................10
4.3 Evaluate success of assessment process.........................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Each and every type of organisation, management need to take care that adequate
manpower is available. They require to provide duties and tasks to members in according to their
capabilities. This help superior to make subordinates function effectively and attain targets
timely (Rees and French, 2016). Recruitment and selection are activities conducted by employer
to choose best candidate and fill vacant positions. Apart from this, manager and leader should
construct relations with employees to retain skilled and competent members. Present report is
based on United Parcel Service which is popular firm in UK. This assignment consists
information about recruitment process conducted by HR to select best candidate. It is necessary
that management carried documentation and uses appropriate leadership styles. This help
company to utilise resources and make workers function effectively in team. So, members will
perform tasks in group and complete targets proficiently.
TASK 1
1.1 Documentation to select and recruit new member of staff
Recruitment is efficient activity which helps management of UPS to attract large number
of candidates and fill vacant positions. HR manager conducts selection process to select best
applicant which have adequate skills and abilities in according to job posts. So, recruitment is
positive approach while selection is negative tactic (Hodges, 2016). Thus, these are various
documents that are formulated by employer to communicate to public about vacancies.
As in UPS firm, manager of sales and distribution department post is vacant. These are
various documents which are designed by management are as stated beneath:
JOB DESCRIPTION
Title of Job: Sales and Distribution Manager
Reporting to: Human resource manager
Duties:  Regulate distribution activities
 Conduct training to improve skills and abilities of
subordinates
 Construct records in respect to distribution process
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Job Specification
Qualifications:  Graduate
 MBA in marketing and operation management
Abilities:  Communication skills
 Leadership capabilities
 Training abilities
Experience: Two years experience in the marketing field
Method for recruitment: Internet, website, print media and social sites are various tools
that are used by employer of UPS to advertise about positions which are vacant.
Personal interview, group discussion and aptitude test are various techniques that are
conducted by manager to select best candidate (Gerritsen, 2016). These are questions which are
asked by recruiters from applicant are as follows:
Interview Questions
Q1. Distinction between marketing and sales?
Q2. What type of methods can be used to train staff members?
Q3. What attributes make you different from others?
Q4. Why we recruit you?
1.2 Impact of legal, regulatory and ethical consideration to recruitment and selection process
Government had formulated various acts and laws to regulate functioning of management
and are associated with recruitment and selection activities. Equality act, 2010 which defines that
employer should provide fair treatment and opportunities to all members. This helps individuals
to secure their rights and protect themselves from being discriminated on grounds of age, race,
gender, caste and so on. This benefits supervisors to remove conflicts and issues and conduct
business operations globally (NHS England, 2016).
In UPS, employer take care that equality act is followed by them and employees are
treated properly. Management provide opportunities and compensation to subordinates on basis
of their performance and outcomes generated by them. Favouritism, unethical work, bad
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behaviour, breach of policies are various kind of distinctive practices that are taken in firm. Thus,
it is necessary that employer of UPS execute appropriate laws and legislations in business to
secure employees rights and from differentiations.
In UPS, HR manager formulate rules and regulations in respect to government policies so
that system function legally. This help management to enhance market position and attract
customers by creating brand image and goodwill. Along this, employer provide responsibilities
to members on basis of their performance and outcomes. This help UPS to retain skilled and
competent workers for longer period and make them perform tasks effectively.
1.3 Taking part in selection process
Before undertaking selection process, these are various legal requirements which need to
be analysed by employer are as follows:
Checking references and background: Person name, company, contact details and
relationship with individual are specified by applicant in application form. These details are
verified by management to check accuracy and get correct information (Lunn and et. al., 2017).
Medical examination: Employer even need to conduct medical test to evaluate fitness of
candidate. This help manager to select appropriate applicant which will be able to perform tasks
properly.
Contract of employment: This is last activity undertaken by employer of UPS which is
signed by selected person. They construct document which specifies information about title of
job, roles and responsibilities, leaves, working hours and salary.
These are various activities that are executed by me as manager is to examine skills and
abilities of applicants to select best candidates. This help to employ individual in respect to job
that are remaining vacant. Group discussion, aptitude test and interview are various techniques
to acknowledge capabilities of people. Along this, medical and reference check are conducted to
get appropriate information about individual. Thus, choose qualified and competent person and
sent them letter of joining.
1.4 Own contribution to the selection process
As an interviewer, I assessed my abilities and strengths on basis of selection activity
conducted by me. By constructing appropriate documents and maintaining to select adequate
applicant. Social media, internet and website are various advertisement tools that are used by me
to capture attention of large number of people. Besides this, I also participated in recruitment
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process to choose best individual. So, I was able to improve my skills and knowledge with help
of interview process. At time of interview, eye contact was maintained by me to acknowledge
abilities of candidate. Thereby, sending them for medical exam to anticipate their fitness. This
help me to fill vacant positions, choose appropriate applicant and making adequate documents
signed.
TASK 2
2.1 Skills and attributes needed for leadership
UPS manager need to have appropriate personality attributes to become headsman of
company. It is essential that leader consists these features which help them to function as leader
in firm are stated beneath: Communication skills: This concept specifies that it is necessary that accurate message is
conveyed by organisation's superior. Staff members will perform tasks effectively and
accomplish targets timely; if headsman provide them correct information about objectives
(Cook, 2016Anderson, 2017). Apart from this, they even should establish two way
communication process to generate adequate profit for business. Team building: Administration distribute members into groups to make them work
proficiently and utilise resources efficiently. This help leader of UPS to make
subordinates function with each other and deliver quality items and services in
marketplace. Interpersonal skills: This element defines that manager should establish healthy relations
with staff members to make them motivated and dedicated towards job. Problem solving: It is leader's duty to construct bond with workers to anticipate conflicts
and issues faced by them; thereby providing appropriate solutions as well. This benefits
UPS to reduce absent rate of workforce and retain skilled and competent employees.
 Balance between work: Superior should distribute duties to workers in respect to their
skills and abilities to make them function adequately. Besides this, they even need to
utilise time to carry out their personal duties and office work.
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Illustration 1: Leadership Qualities
(Source: Leadership quality, 2015)
2.2 Explain difference between leadership and management
Superior's responsibilities is to provide tasks to staff members and provide them adequate
instruction and information accordingly. Manager and leader function are often different but
sometimes same (Schmidtz, 2017). Thus, there are various points which specifies distinctions
between both roles are discussed below:
Leadership Management
Leader's responsibility is to make employees
function in accordance with strategies specified
by headman.
Manager's duties include formulating strategies
and distributing work and targets to members.
It is necessary that employees have accurate
and complete information of work, as it is a
proactive approach.
This is a reactive approach, as superior need to
maintain and regulate business environment
and make system function in according to
market conditions.
Motivational activities are conducted by leader
to make followers complete tasks on time and
make them dedicated towards job.
Manager execute meeting, conference and
seminars to provide information to
subordinates about their duties and tasks.
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Thus, it can be comprehended that in UPS manager responsibility is to provide targets
and tasks to members and make them accomplish goals and objectives of company. Apart from
this, leader's duty is to establish relations with co-workers to guide, motivate and timely
anticipate their problems (Siebert and Martin, 2016). Thereby, superiors require to make system
function effectively and deliver appropriate items and services in respect to taste and preference
of customers.
2.3 Compare leadership style for different situation
Headman need to provide adequate instruction and guidance to employees in respect to
their duties. It is necessary that leader establish strong bond with members and involve them in
business events and activities to make them dedicated towards job (Lund, 2016). These are
various leadership style which are used by superior in according to system functionality and
market situations are as follows:
Leadership style Description Situation
Democratic Staff members are involved in
decision making process, so
leader make appropriate choices
with aid of workforce
assistance and opinion.
This tactic helps management to
make subordinates dedicated
towards job and take proficient
judgements.
Autocratic This approach specifies that
administration make judgements
and employees are not involved
in meetings.
Supervisors will take decisions on
basis of their knowledge and
experience. So, they will not be
able to make system function in
respect to market conditions.
Laissez faire Management provide tasks and
targets to members which need
to be completed by them. They
are given freedom to take
decisions and make system in
accordingly.
Superior will not be able to make
alterations and transformations in
technologies. As, subordinates
will function in according to their
capabilities and knowledge.
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Democratic leadership style is used by superior of UPS, as it helps management to take
appropriate decisions and make firm function according to need and wants of people. By
involving subordinates helps leader to make proficient judgements and implement adequate
changes in tools and techniques (Vinichenko and et. al., 2016). This helps leader to make
employees motivated and dedicated towards job. Apart from this, this approach benefits
organisation to retain skilled and competent people for longer period.
2.4 Ways to motivate staff to achieve objectives
Superior establish relations with employees to provide them adequate instruction and
guidance in respect to their duties and targets assigned to them. It is essential that management
conduct uses appropriate motivational tools to increase morale of staff members and make them
perform tasks effectively. Manager of UPS uses these theories to make system function
effectively are stated beneath:
Maslow's hierarchy needs: This theory consists five levels which every individual need
to accomplish, so they will function proficiently to complete these necessities. Physiological needs: Food, shelter and water are primary requirements of employees.
They require to get adequate compensation to purchase items for their living. Safety needs: After getting basic amenities, individuals want positive and secure working
environment in organisation. Apart from this, subordinates also want job security; so they
will feel connected with company and perform tasks effectively (Wilson, 2016). Belongingness and love needs: Superior should construct relations with members and
provide them fair treatment. They even need to make employees work in team and
establish friendship between co-workers. Esteem needs: Reward, achievement, growth and incentives are various motivations tools
which need to be given by superior to subordinates, if they work effectively and
accomplish targets timely.
 Self actualization needs: This is last requirement of individual which defines that people
work to get feeling of accomplishment.
Employer of UPS provide adequate compensation, incentives and rewards to members to
make them dedicated and motivated towards job. Apart from this, they even need to provide job
security, recognition and achievement to retain skilled and competent employees. Management
should make members work in team and build relations between co-workers.
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Hertzberg's two factor: This theory specifies that motivational and hygiene are two
components which need to taken care by superior. It is essential that staff members will function
adequately, if they get appropriate return in respect to their efforts. Apart from this, manger
should provide positive working environment and conditions to employees.
Hygiene factors Elements lead dissatisfaction
 Job security
 Company administration and policies
 Quality supervision
 Work-life balance
 Growth
 Promotion
 Achievement
 Incentives
Therefore, superior need to use appropriate motivation tools to make employees perform
tasks effectively and retain skilled workforce. These are various other techniques that are used by
manager of UPS to motivate members are as follows: Training: Sessions, seminars, meeting and conferences are various tools that are
conducted by administration of UPS to improve skills and abilities of staff members. This
benefit firm to make workers perform tasks proficiently (Herring and Elton, 2016). Rewards: In UPS, superior provide adequate monetary and non-monetary elements to
employees to make them dedicated towards job.
 Open working environment: Management should establish relations with subordinates
and take suggestions to acknowledge their needs and wants.
TASK 3
3.1 Benefits of team working
Superior provide duties to each staff members and make them function in group. It is
essential that manager understand importance of making individual work in team. This helps
UPS to utilise resources and timely accomplish goals and objectives (Rees and French, 2016).
These are various advantages of team working which are stated beneath: Enhance productivity: Every person have distinct capabilities, so each staff member will
perform tasks in according to their knowledge. In UPS, manager is able to improve
manufacturing activities, utilise resources and produce quality items.
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 Communication: Trust is constructed between employees, if they work in group and will
easily discuss their ideas and thoughts with each other. Learning: In UPS, staff members are able to enhance their knowledge and abilities from
work and experience of their co-workers. Increased working speed: If employees work in team than tasks and targets are
accomplished quickly and timely.
 Enhance quality: Superior provide information to members about standards and
benchmarks of items and services. This benefit UPS to make appropriate modifications in
products and deliver quality things in marketplace (Hodges, 2016).
3.2 Importance of working in team as a leader and deal with any conflict situation
Superior provide instruction to staff members to make them perform tasks in group and
accomplish targets timely. In UPS, leader have strong relations with co-workers, so they are able
to anticipate problems and issues faced by them; thereby provide them adequate solutions. These
are various benefits which team working have on company's performance are as follows: Helps in motivating and giving guidance: Leader conduct meetings and conferences to
inspire subordinates and make them perform tasks effectively. This benefits UPS to
compete with competitors and make success and growth in sector. Improves service quality: Superior will utilise resource efficiently and complete activities
effectually, if employees are highly motivated. This help firm to deliver quality items and
services to customers and satisfy them (Gerritsen, 2016).
 Improves job satisfaction and reduce employee turnover: Manager of UPS provide
appropriate compensation and incentives to employees in respect to their efforts and
performance. This help company to retain skilled and competent people for longer period.
Leader constructs friendly relations with staff members which help them to anticipate
conflicts and issues that are faced by them; thereby provide them adequate solutions. Employees
will perform tasks effectively and complete duties within specified time if they get appropriate
guidance and instructions from manager. This help superiors to retain skilled and competent
members for longer period and reduce their absent rate.
Path-goal theory is appropriate concept used by leader to inspire workforce by organising
meeting and conferences to provide them information about targets and tasks that require to be
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