Report on Leadership, Recruitment, and Teamwork at UPS UK

This report delves into the leadership and management practices at United Parcel Services (UPS), a UK-based parcel delivery company. It examines the documentation required for staff recruitment, the impact of legal, regulatory, and ethical considerations in the selection process, and the role of the HR manager. The report explores various leadership styles, the differences between leadership and management, and strategies for motivating staff. It also discusses the advantages of team working, conflict resolution within teams, and the assessment of team effectiveness. Furthermore, it covers factors involved in planning, monitoring, and assessing work performance, including the assessment of individual development needs and the evaluation of the assessment process's success. The report highlights the importance of effective communication, decision-making capabilities, and creative thinking in leadership, providing a comprehensive overview of UPS's approach to managing its workforce and achieving its organizational objectives.

Working with and leading
people

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK1.............................................................................................................................................3
1.1 Documentation necessary for selecting and recruiting new staff members..........................3
1.2 Impact of legal, regulatory and ethical consideration in recruitment selection process.......5
1.3 Take part in selection process ..............................................................................................5
1.4 Own contribution in selection process..................................................................................6
M2 Tools and techniques used for effective working process ...................................................6
D2 Responsibility in order to managing and organising activity ...............................................6
2.1 Skills and attributes required for successful leadership........................................................6
2.2 Difference between leadership and management..................................................................7
M1. Different strategies for appropriate solutions......................................................................7
2.3 Compare leadership style for different situations.................................................................8
2.4 different ways used for motivating staff in achieving objectives.........................................8
TASK2 ............................................................................................................................................9
3.1 Advantages of team working................................................................................................9
3.2 Significance of working in team as leader and dealing with any conflicts circumstances...9
3.3 Review effectiveness of team in achieving objectives........................................................10
D1 Critical reflection in order to evaluate own work and valid conclusion.............................10
4.1 Factors involved in planning the monitoring and assessment of whole work performance
...................................................................................................................................................11
M3 Present and communicate appropriate findings..................................................................11
4.2 Plan and deliver assessment of development needs of individuals.....................................11
4.3 Evaluate success factor for assessment process..................................................................12
D3 Demonstrate convergent, lateral and creative thinking.......................................................12
CONCLUSION..............................................................................................................................12
REFRENCES.................................................................................................................................14

INTRODUCTION
In every organisation working with people is consider as most important tool in the
working operation of business. Leaders and manager use their innovative tools and techniques
that motivate employees in achieving their daily targets in appropriate manner. In today dynamic
environment changes are coming in very fast speed so in order to beat all the challenges of
external rivalry organisation strategic level put an effort for active participation of employees so
that rational decision making is possible. Under this assignment the company which is pre-freed
I.e. United parcel services which is UK based parcel company that delivered various goods at
national and international countries that enhance their sales and productivity. Further project
discuss about role of leadership styles, method which were used in recruitment selection process,
responsibility for managing activity and ways through which organisation can achieve their
organisation objectives. UPS need to adopt such strategic practices and procedures that help in
reviewing the overall performance of workforces(Terkel ,2011).
TASK1
1.1 Documentation necessary for selecting and recruiting new staff members
Recruitment:- It means selecting from the pool of candidates the best applicant which is
fit for filling the vacant job position and easily accomplish all the task easily so that organisation
get the better outcomes can be possible. On the basis of selection process manager of HR
department has to select the best person from available choices that's why this method as their
own pros and cons which has both positive and negative impact on people(Kirby ,2016).
In relation to UPS company which is world largest parcel delivery organisation require
individual in sales and distribution department of marketing which stated below:-
JOB DESCRIPTION
Profile of vacant position Sales and distribution manager in marketing
department
Reporting to whom Human resource manager
Responsibility and duties  Managing all the order of sales
department in appropriate manner.
 Organising systematic training and
development procedures.

 Able to effectively deal with all the
records related to clients.
Job specification:- It is systematic statement that contain the essential component and provide
brief regarding what they have to perform in job, minimum qualifications require at the time of
performing job and functions.
JOB SPECIFICATION
Job Title Manager in sale distribution field
Department/ office Marketing department
Educational qualifications  BBA
 MBA specialisation in marketing
Experience 3.5 years or more
Work ability require  Able to convince customer to buy
product.
 Effective communication skills
 Knowledge of current trends coming in
market regarding customer choices.
Method of recruitment: Company require to select their employees by choosing their candidates
from two source I.e. internal and external method through which HR manager give the
information regarding vacant job positions with the help of various ways I.e internet sites, social
media and newspapers which give proper information about job profile. At the time of selecting
individuals interviews has been conducted in following manner:-
Interview Questions
Q1. Tell me about yourself and why you start your business from sales divisions?
Q2. Share your experience in previous company in relation to corporate culture?
Q3. Where do you find yourself after 3 year in this organisation?
Q4. According to you Why we select you and different quality needed in this field?

1.2 Impact of legal, regulatory and ethical consideration in recruitment selection process
In every organisation there are different types of activities which are used at the time of
selecting and recruiting individuals. Big companies has to compile with different laws regulation
such minimum wages act, equality act which is strictly followed in UK so UPS need to follow all
the legal requirement enforced by government. If any partial behaviour adopted by manager
regarding particular employees that in such condition chances of conflicts and disputes are more
at the time of performing any activities. Another important issues which must be concern by HR
manager must be related to formulation of HR policies that define properly all the terms and
conditions related to minimum wages act so that no problem arises in future.
Discrimination in relation to caste, creed, religion and gender inequality are not coming
in organisation because it create bad impact on the brand image and goodwill. It is utmost duty
of HR manager to focus on all the policies and procedures which spirit negativity and establish
such legal laws which totally adhere with the requirement of minimum wages and equality for
properly running all the operations of company.
1.3 Take part in selection process
Their are various types of legal requirement which need to be observed at the time of
selection process which are described below:- Checking references and background:- At the time of selecting individuals for
particular position it is essential for HR manager to collect all the data related to family
background, qualification status and other matters from internal employees. The main
objective behind it is to judge the personality of person whether they are capable for
doing job and not indulge in fraudulent activity. Employment contract:- It is an official legal document that contain the details regarding
terms conditions, age proof, salary, leave policy and other things which must be clear
between employer and employee so no confusion arises in future. Medical examination:- it is utmost duty of HR manager to test the individual in order to
know whether person is physically fit or not. The basic task behind it is to secure
organisation from any diseases suffer by person before final selection.
 Aptitude test:- this test is done in order to check the general knowledge of person
whether they know basic things about company rules and regulation.

1.4 Own contribution in selection process
At the time when whole procedures of selection is carried out as an interviewer I got an
chance to know the strengths and weaknesses inside me. Further, I need to maintain professional
behaviour at the time of interacting with individual and prepare all the necessary documents
which require at the time of implementing the procedure of company. After that make all
arrangement regarding publishing of information related to vacant job positions.
M2 Tools and techniques used for effective working process
In organisation manager need to use different tools and techniques like providing training
and development program for career growth of business and method used by them are
following:- Brain storming:- Under this method all the staff member coming at one place and
express their opinion and ideas related to complex issue and management consider it
whether they are relevant or not for effective decision making.
 Lectures:- It is an techniques under which professional trainer is appointed who give
proper guidance related to all the topics which are trending in market through power
point presentation and videos.
D2 Responsibility in order to managing and organising activity
In order to carry out all the operations in proper way leaders and manager both need to
communicate in proper manner so that all the activities is carried out in effective manner. For
rational decision making it is essential that active participation is vital for getting better ideas and
opinion which enhance overall productivity and skills(Savikko and et. al. , 2010).
2.1 Skills and attributes required for successful leadership
In every organisation different types of skills and attributes are required in leader in order
to influence the behaviour of employees. Manager of UPS require to adopt such mechanism
which enhance quality of leader are described below:- Decision making capabilities:- In order to enhance the performance of leaders he or she
must having effective decision making capability which allow them to solve all the
problems and issues related to current business situation in effective manner. Commitment and Passion:- Leaders must be committed towards their work and have
passion about the activity in which that person is personally indulge in their regular
procedures for better decision making.

 Creative and innovative:- Leader in order to beat all the challenges of external parties it
is very important he or she must posses such skill and capabilities which allow them to
think creative and out of the box for carrying out all the procedures in better way.
 Team spirit:- organisation can work successfully when leader lead their employees in
coordinate and peaceful manner. For example in UPS management team has to select
such leader which create harmony and positivity in environment.
2.2 Difference between leadership and management
Leader and manager are two most important pillar of organisation without which no
company run in proper manner. Although there are some differences which exist are discussed
below:-
Leadership Management
It is a way of inspiring another person from the
act of leader and always take initiative in
participation.
It use analytical approach at the time of
decision making so rational outcomes come.
They work for long term objective and make
strategic planning for daily targets.
Manager manage the whole administration
process by using short term tactics in tactical
department.
Leaders focuses on adopting ethical values and
principles in their corporate culture.
He or she is task oriented personality which
work on the basis of stated procedures and
organisation structure.
M1. Different strategies for appropriate solutions
Their are different types of strategies and styles which are used for appropriate solutions
in their organisation operations. HR manager adopt different method I.e. internal and external
sources which are used to find able and skilled employees for vacant job position. Apart from it
UPS uses various types of strategies at the time of recruitment selection process are stated
below:-
 Consider every individual like best customers and used different tactics in order to
understand cost arises and advantage from hiring of employee.

 Taking assistance from already hired employee or retired employee at the time of filling
vacancy in relation to recruitment and selection.
 Using different tools and techniques of marketing promotion at the time of selecting
recruitment in united parcel services.
2.3 Compare leadership style for different situations
Leadership Style Description Situation
Democratic According to this leader
always take the help of their
subordinate during the time of
final judgements.
This method is adopted by
manager in order to improve
the participation level of
individuals for better decision
making.
Commanding Under this approach it has
been observed that how
superior lead their subordinate
at the time of achieving
objectives.
It can be used at the time of
urgency where manager
require to take decision and
involvement in respect of
employee is less.
Visionary If any situation arises which
are complex then employer
emphasis worker for active
participation of employees.
This medium can be used
when employer want to make
alteration in their daily
business practices.
2.4 different ways used for motivating staff in achieving objectives
In order to motivate the employees in enhancing performance UPS can adopt Maslow
hierarchy theory which stated below:- Physiological needs:- These consider as basic necessities of employees which include
food, shelter and clothes are require to fulfilled. Safety and security needs:- After satisfying basic needs employee wants safety in regards
to their life and security in respect to their job. Belongingness and love:- after getting security related to life and job company wants
love, happiness and getting treated equally at the time of accomplishment of objectives.

 Esteem needs:- Under this step person wants respect and recognition in order to
accomplish vision of company.
 Self actualization needs:- after completion of above all needs individual wants to modify
himself in good manner by doing all those activity which are passion of their life.
Different ways to motivate employees are:-
Rewards:- If employees are performing well then in order to motivate them manager must
appreciate them in the form of rewards and recognition.
Training and development:- Under this case HR manager need to organise all the events related
to training development for career advancement of employee(Fraley and et. al. , 2011).
TASK2
3.1 Advantages of team working
If any activity in which group efforts are require then in such conditions leaders require
to create such type of working environment which ensure team work and leads to achievement of
targets in efficient manner. Their are different types of advantages related to team work are
stated below:- Productivity enhancement:- every individual have to use their skills and capabilities in
order to accomplish daily targets of organisation. Mutual objective can be achieved by
the efforts of team in particular department. Effective communication:- if employee need to work in team then in such case they
require effective communication between superior and subordinates.
 Quality enhancement:- It is very important from all the workforce to improve their
quality standards at the time of accomplishing task in team which leads to better
coordination.
Therefore, UPS has to consider above points in order to take the advantage of working in team
for good outcomes.
3.2 Significance of working in team as leader and dealing with any conflicts circumstances
Leaders at the time of providing proper directions require to complete all the goals in
efficient manner are described below:- Proper motivation and guidance:- working in a team provide such positive energy
among workers that help in removing all the negative factors and ensure fulfilment of
task in proper time.

 Job satisfaction:- At the time when employee perform in team they are allow to express
their though, opinion among themselves and allow to take active participation which
satisfy their needs and reduce the turnover of employees.
 Boost up the confidence:- In organisation if employees are not aware about their abilities
and capabilities then it is the duty of leader to realise them about their talent which
motivate them to work in effective manner.
3.3 Review effectiveness of team in achieving objectives
Their are different ways through which organisation can review the effectiveness of
organisation. UPS used distinct method in order to achieve objectives are stated below:- Integrity and honesty:- It is vital for leader to maintain integrity and honesty in their
business practices in order to maintain decorum in corporate culture. Good corporate culture:- leaders need to carry out all the working activities in fair basis
which also ensure good corporate culture and harmony without any conflicts and
disputes. Intellectual skills:- Leader must have effective communication skill at the time when
they want to deliver all the instruction related to organisation policies and procedures at
the time of accomplishing task in appropriate manner(Arroba and et. al. , 2011).
Progressive listener and speaker:-
Good decision maker:- Manager at the time of riskier decision uses different types of tools and
techniques which helpful in accomplishing the task within specified time period.
Initiative taker:- Leaders of different department require to take the initiative regarding
communication with each individual and listen their problems and issue carefully so he or she
provide better solution.
D1 Critical reflection in order to evaluate own work and valid conclusion
According to the present situation of organisation it has been observed that various
leadership style are used in organisation as per as the aims and objectives. Different methods and
techniques are used by leader in order to execute the whole process of selection in optimum
manner. Different method like internal and external sources of strategies are used by whole
strategic level in order to recruit professional capable employees for vacant job positions.

4.1 Factors involved in planning the monitoring and assessment of whole work performance
Their are different types of factor which are used in examining the performance of workforce on
regular basis. This will help in increasing the efficiency and productivity of employees. For
example in case of UPS various types of factors are used in monitoring and observing the work
are described below:-
 Company require to use optimum utilisation of resources so that whole performance can
be improved.
 Along with that different types of innovative methods and techniques are used in order to
maintain the relationship between superior and subordinate.
At the time of monitoring the performance following steps are taken:-
 Review and opinion of employees are taken by providing them feedback form after
completion of activities.
 Leaders must examine all the performance in such manner that ensure better market share
and profitability in organisation.
 Appreciate employees through rewards and incentives at the time when they perform
outstanding.
M3 Present and communicate appropriate findings
Different methods of communication are used in order to deliver all the information in
appropriate manner. For example United parcel service has to transfer thousand of parcel on
daily basis so it is a duty of manager to adopt such effective communication mechanism that
allow all the workforce of company to easily communicate with each other by using different
leadership style in their working system.
4.2 Plan and deliver assessment of development needs of individuals
In every company it is utmost duty of manager to observe the continuous enhancement in
the performance of staff members. With the help of this individual easily know their strengths
and weaknesses and along with that assist in formulating planning process on the basis of which
individual can improve their abilities.
Therefore, different steps must be included in order to observe the needs of workforce:-
 Prepare the appropriate framework in which objectives are made on the basis of vision
mission of organisation.

 Use of different tools and techniques are used in order to create innovative skills in
individual and include digitalisation in whole working procedures.
 Designed all the legal papers which are required at the time of selecting final candidates
during recruitment week.
 UPS company must adopt such corporate culture which allow them to plan for expansion
and diversification(Stanleigh ,2013).
4.3 Evaluate success factor for assessment process
For better controlling in whole organisation procedures it is vital for managers to
compare the actual performance and standard performance or if case if any deviation arises then
try to take appropriate measures for future growth. Different techniques, methods are used in
assessing the overall performance which described below:-
 Compliances of legal legislation:- Company require to adhere with all the rules and
regulations which applied on organisation. In order to increase brand image and goodwill
organisation need to adopt fair trade practices in working operations and organise training
event for further improvement of employees. At last execute feedback procedure to know
that whether organisation compile with all policies standard or not.
Barrier in completing task because of following reasons:-
 If individual give more concern to personal objective as compare to vision of whole
organisation.
 When employees are resist for chances create hurdles in grabbing market opportunities
and remove threats associated with such alteration.
D3 Demonstrate convergent, lateral and creative thinking
In every organisation it is vital that employees who are working must be professional
and innovative. In other word must have an ability to think out of the box so that they gain
competitive advantage over competitors. For example UPS must adopt digital techniques in their
logistics department in order to make all the procedures of transmission easy and convenient.
That helps in making organisation top most in the sector of parcel services(O'Sullivan,
Moneypenny and McKimm ,2015).
CONCLUSION
It has been concluded from above project that if employee working in coordinate and
cooperative manner then it help the organisation to accomplish their objectives in effective