Leadership and Management Styles: A Case Study of Wa Pila Hotel

This report provides an in-depth analysis of leadership and management principles within the context of the service industry, using the Wa Pila Hotel as a case study. It begins with an introduction to the importance of effective leadership and management in achieving organizational goals, followed by an examination of classical management theories, including administrative and contingency theories, and their application in the hospitality sector. The report also explores different types of organizational culture, such as power culture, and the roles of leaders and managers. A significant portion of the report is dedicated to identifying and comparing various leadership styles, with a focus on democratic and autocratic approaches, and evaluating their effectiveness. Furthermore, the report discusses the influence of technology on leadership, particularly in how it can be used to motivate employees and improve productivity. The conclusion summarizes the key findings and emphasizes the importance of adapting management styles to meet the evolving needs of the business. The report references relevant academic sources to support its analysis.

Leadership and
management in
service
Task 1

Table of content
• Introduction
• Classical management theory
• Different types of organisational culture
• Role of a leader and a manager
• Identification and review of management leadership style
• Compare and contrast management and leadership style
in organisation
• Opinion on specific management and leadership style
• Technology influenced the leadership
• Conclusion
• References

Introduction
Leadership and management help business to work effectively
and efficiently. Management monitor and control the business
function and control over business activities. The report will
different management style and structure in a Wa Pila hotel. It
help to uses the new innovation and increase the customer base
by using new technology.

Present Leadership
Wa Pila is has adopted classical management theory, culture
and leadership style that are as explained:
 In currently, Wa Pila is applying administrative
management theory.
 Task culture is applying by respective company which is
more relevant.
 In leadership style, autocratic leadership style that helps
to bring changes by using new technology

Past Leadership
 In the past, Wa Pila has used classical management
theory that was considered as bureaucratic management
approach.
 Power Culture was being used by Wa Pila's leader due
to which conflicts was raised.
 Democratic leadership style has adopted in past by
respective organization that limits to make correct
business decision.

Future Leadership
 Wa Pila hotel is going to use Scientific classical
management theory in order to get effective results.
 Role culture will be more effective for Wa Pila as it can
focuses on work assignment among employees
according to their experience.
 Laissez faire Leadership will be going to use by selected
company taht will helps to make fast decsion with the help
of employees.

Classical management theory
Leadership and management help organisation to motivate and
guide the employees who are working within business entity. The
manager of Wa Pila hotel record and control the business
performance that help to achieve goals and objectives. And the
leader of this organisation support and motivates the staff in
order to complete task.
An introduction to different classical management theories in
relation to hospitality industry

Cont..
Classical management theory is based on basic needs of
employees such as physical and economic needs that help to
motivate the workers. This theory help to fill the needs and
wants of employees and also help to make effective business
decision within entity. Following classical management theory
is stated as:

Continued...
Administrative theory: This theory is given by Henri Fayol who
stated that different activities to be performed in order to achieve
common goals of business organisation. Such as Wa Pila's
manager identify the business activities that need to perform
within entity, and classified in to number of group and
department to accomplish the task collectively. It contains basic
element such as:
Planning: In Wa Pila, the managers make structural planning
and set the goals and objects of business firm.

Continued...
Contingency theory: This theory is depend on the situation and
management behaviour that affect the business. Such as, Wa Pila's
manager decides the goals and objects of business industry. It
includes situation that need to solve by managers within Wa pila.
Moreover, this theory helps to deal with critical situation which can
arises within organization while running a business. It help to achieve
business's goals by motivating the people. Wa Pila's manager uses
this theory to design organisation culture and plan the information
decision that help to make effective business decision according to
need and wants.

Different types of organisational culture
Organisational culture is the system if sharing values,
assumptions and beliefs that states how people behave in a
company. Handy's theory help to to define the different type of
organisation culture which is described below:
Power: In this culture rules and regulation are formulated by
managers that help to judge and make decision regarding
future goals. Wa Pila can use this power culture to judge the
employee and make quick decision that help to accept the
cultural changes and solving ethical issues.

Role of a leader and a manager
Role of a leader and a manager
Leader: Leader means a person who motivates and supports its
employees in order to achieve specific goals of business
enterprises.
Manager: This means a person who plans, commands and
control on organisation function that help to attract employees in
order to perform business function effectively.
Role of leader and manager within Wa Pila company

Identification of management leadership
style
Wa Pila is using democratic management leadership style that
help to make business decision with the concern of all
employees. It is more effective within business industry such
as it help to share the ideas and information between
employer and employee. Moreover, by using this
management style employees can make independent decision
for expanding the business. Such as employee of Wa Pila
understand employee problems and get suggestion how it can
solve that help to get maximum profits.

Compare and contrast management and
leadership style in organisation
Autocratic leadership style: In this type of leadership
single person make decision without sharing with
employees. This is task oriented behaviour that focuses
only on task which needs to fill by organisation. If Wa Pila
uses this then manager will have to take business decision
and will be accountable for all business function.

Continued...
Democratic leadership style: This is more effective
management leadership style in which leaders communicates or
shares thoughts with each other and get solution of problems
within organisation. If Wa Pila uses this style then it can take
right decision with the concern of all staff.
Advantages: Wa Pila can take effective action through sharing
ideas and information within business organisation. Moreover, it
can get feedback that help to improve the services in order to
achieve company's goals.

Opinion on specific management and
leadership style
Democratic management and leadership style is fruitful for Wa
Pila because it help to make decision with the confirmation of all
staff. If any problems arises within organisation then leader
shares with employees and get the solution, how it can resolve.
Additionally, it help managers to increase profits by rising the
number of customers.

Technology influenced the leadership
Technology influences the leadership such as if any new
technology has introduced within organisation then leader
motivates and guide them how to accept new technology and
how it can improve in order to increase the productivity. Such as
Wa Pila is using democratic leadership style that help to provide
training and simulation in order to introduced from new services.

Conclusion
From the above discussion it can be concluded that classical
management theory help to fill the basic needs and compete the
business's objectives. Moreover, administrative theory help to
make planning, organising, directing and controlling on business
activities.

References
Anning-Dorson, T., 2016. Organisational culture and leadership as mediators
of service innovation and firm competitiveness: a study of an emerging
economy. International Journal of Innovation Management. 20(07).
p.1650064.
SBS, J., 2017. The impact of an intensive service leadership course in
mainland China: Objective outcome evaluation. International Journal of
Child and Adolescent Health. 10(1). p.63.
Bell, J. and Harrison, B. T., 2018. Vision and values in managing education:
Successful leadership principles and practice. Routledge.

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