Leadership and Management in Hospitality Report - 2018/19

This report delves into the realms of leadership and management within the service industry, using the Wa-Pila Hotel as a case study. It begins by exploring classical management theories, including scientific management, administrative theory, and behavioral and contingency theories. The report then examines the roles of a leader, emphasizing vision-setting and motivation, and explores various leadership styles. Furthermore, it analyzes the specific management and leadership styles employed by Wa-Pila Hotels, highlighting the use of a democratic leadership approach and participative management. The report concludes by summarizing key findings and recommending skills like creativity, feedback, and flexibility for future success. The report is based on various leadership and management books and journals.

Leadership and Management for Service

Table of Contents
 INTRODUCTION
 P1. Explain different classical management theory
 P2. Explain role and different leadership style of a leader
 P3. Management and leadership style used in organisation
 CONCLUSION
 REFERENCES

INTRODUCTION
 Leadership, a process which guides the individual, influence the behavior of workers,
motive them to work with full efficiency and complete the task on time. Management is
a process which defines the goals and objective of business.
 Management ensures that all the workers perform their work together accomplish the
task with optimum utilisation of resources.. Present study is based on Wa-Pila hotel. It
situated in London. This hotel provide various luxury services.
 This report will covers the various classical management theories. Further it will also
include the roles of leader and his leadership style. This report will provide the review
of management and leadership style of Wa-Pila hotel.

Different classical management theory
 Classical management theory :- this theory is mainly focuses on the economic and
physical needs of the workers. There are various classical theories- scientific
management theory, administrative theory, behavioral and contingency theory.
 ADMINISTRATIVE THEORY :- in 1916 Henry Fayol developed this theory. It
emphasis on management functions. This helps to form the hierarchical administrative
structure in the organization with the help of planning, controlling, directing to
employees. According to this, work should be divided into different department
according to the work

Explain role and different leadership style of
a leader
 Role of the Leader
 Providing a vision- a leader's role is to set up goal and providing vision to the entire
team of an organization . If team members know their goals and vision individually
they can perform their work in more focused way and it realizes them how vital their
individual role for the success in business.
 Inspire and motivate- a leader can inspire and motivate the team members by using
effective communication and motivating techniques regarding their job performance
and keep team members timely informed about their performance

Management and leadership style used in
organization
 Wa-Pila Hotels is the organisation where employee are very happy to work, leadership style
and Management style used by them are the key actor which makes the employee feel
comfortable as both the style centers around the employee.
 Democratic leadership style is the style which is used by the Wa-Pila Hotels to lead the team
effectively as in the hotel and hospitality industry the main aim of a organization to provide
the services to the customer and they used to face variety of customer with different
background and the culture with different sort of difficulties faced by different cultured
customer,
 Democratic leadership style help the leader at Wa-Pila Hotels to overcome that problem
easily as under these leadership style there is free flow of communication

CONCLUSION
 After going through above report it has been summarized that there are so many
leadership style and management theory which are used by the companies and Wa-Pila
hotels uses the Democratic style and Participative management style as it is the best for
them as both centers the employee in the style and organisation is having good man
power.
 Report also summarized that the skills like Creativity, Feedback and flexibility need to
be indulge by the leader in the organisation to have better result in future.

REFERENCES
 Bush, T., Bell, L. and Middlewood, D. Eds. 2019.Principles of Educational Leadership &
Management. SAGE Publications Limited.
 Crews, L. D. 2018.A Needs Based Mid-Management Organizational Leadership Professional
Development Seminar: A Quantitative Investigation. Wilmington University (Delaware).
 Ellis, P. 2018.Leadership, management and team working in nursing. Learning Matters.
 Hallinger, P. 2018. Surfacing a hidden literature: A systematic review of research on
educational leadership and management in Africa.Educational Management Administration &
Leadership,46(3), pp.362-384.