Leadership and Management for Service Industries - Wa-Pila Analysis

This report examines the leadership and management practices within the service industry, specifically focusing on the case of Wa-Pila. It explores the impact of both internal and external factors on the company's management style, including the handling of a diverse workforce, stakeholder and customer influences, and employee participation and commitment. The report delves into how Wa-Pila manages its workforce, emphasizing the importance of maintaining positive internal relationships and adapting management styles to meet the needs of a diverse environment. Key concepts such as Maslow's need motivation and the importance of employee engagement in achieving high proficiency and competitive advantage are discussed. The conclusion highlights the need for organizations to analyze industry trends and implement strategic decisions to achieve sustainable profitability and employee satisfaction. The report underscores the significance of effective leadership and management in the service sector to navigate challenges and achieve organizational goals.

In regard of Wa-Pila, there are large number of manpower who comes from different regions and
working there, so it is a obligation of manager to maintain a better relationship with workforce and
properly handle their management style in order to enhance their proficiency ratio in a productive
manner. If not, company should shift their democratic style to autocratic so that they can manage their
diverse talent and can gain competitive advantage easily.
Stakeholders and customer: It is regarded as one of the external factor in which the need and demand
of consumer and shareholder’s changes according to marketing trend which influence management style
directly or indirectly. Moreover, company takes initiative to examine current and emerging drift in an
industry and helps them to make corrective course of action in order to acquire maximisation of profit by
making use of available resources in an impressive and productive manner.
Thus, Wa-Pila should properly provide direction and always be in flexible in nature so that they make
use of all possible opportunity which lead them to increase their volume of sales and employee
satisfaction level as well as enlarge their goodwill among industry.
CONCLUSION : It has concluded from the above report that every organisation is surrounded by
various factors which effect the firm capability to generate profit margin as well as to provide employee
satisfaction. Along with this, organisation must take initiative to determine current and emerging trend
opf industry and based on that implement strategic decision so that that can achieve sustainable
profitability ratio in a productive style.
Leadership and management plays vital role within an organisation as it helps firm to
accomplish organisational goal in an effective and efficient manner. Along with this, it has
various forces which influence company's operation directly or indirectly. In present scenario
of competitive world, there are large number of opposition among companies which
influence firm to accomplish their pre-determined goal as well as potentiality to gain
competitive advantage.
P4 Impact of internal and external factor
There are various internal and external factor which impact management style of Wa-Pila is
mentioned below:
Internal factor: Manpower participation and commitment: It is regarded as one of the key
objective of an organisation as it helps them in accomplishing pre determined goal in an
innovative and creative style. Moreover, working environment has a major impact over
employee engagement towards work as it influence them to put their full contribution
towards the achievement of high proficiency ratio. Moreover, it help Wa-Pila to deliver a
superior perfromance and to gain a competitive advanatge as engaged workforce make
additional effort, accquire more knowledge, faster and more creative. IN addition, good
participation is regarded as best predictor of customer satisfaction, personnel retention,
productivity and profitability. Moreover, engagement takes committed and motivated
personnel to the next higher level which result in expansion of Wa-Pila operation and gain
proficiency ratio. Apart from this, Wa-Pila follows Maslow need motivation management
style where each individuals should equally contribute their effort in company's function in
order to acquire productive outcome without any hindrances.
Internal relationship: Under service sector, it is considered as a most integral section
because employee and customer satisfaction is one of the main centring point of Wa -Pila.
Along with this, maintaining better relationship with manpower and clients or guests enable
company to improve their overall performance and proficiency. However, this factor impact
directly to management style as well as accomplishment of organisational vision in a given
time period with an effective and efficient way. Moreover, it assist employer to provide
transparent communication and behave unbiased in nature while implementing decision
regarding business complex situation which add value to firms reputation.
External Factor Handling diverse workforce: Service industry is a place where companies
faces different backgrounds, culture, language customer or employees which creates
diversity among working environment. At the same time, managing these factor is biggest
challenging for Wa-Pila as they meet the same in their daily routine of profession life.
Leadership and Management for Service Industries