Comprehensive Leadership and Management Report on Waitrose

This report provides an in-depth analysis of leadership and management practices within Waitrose, a UK supermarket chain. It begins by defining and comparing the roles and characteristics of leaders and managers, emphasizing the importance of adapting to changing business environments. The report then explores the roles of leaders in various business situations, highlighting the need for effective decision-making, conflict resolution, and employee motivation. It delves into various leadership theories, including situational, system, and contingency leadership, and discusses their application within the context of Waitrose. Furthermore, the report examines key approaches to operational management, such as Total Quality Management (TQM) and Lean manufacturing, and their significance in achieving business objectives. Finally, it assesses the impact of business factors on operational management and decision-making within the organization, offering a comprehensive overview of leadership and management strategies in the retail sector.

Management and Operations

Table of Contents
INTRODUCTION.........................................................................................................................................3
TASK 1..........................................................................................................................................................3
P1Define and compare different roles and characteristics of a leader and a manager...............................3
P2 Role of leader in various situation of business.....................................................................................5
P3 Theories and models of leadership.......................................................................................................6
TASK 3 .........................................................................................................................................................7
P.4 Key approaches to operational management and role of leaders and managers ................................7
P.5 Significance and value of operation management in accomplishing business objectives...................9
TASK 4........................................................................................................................................................10
P.6 Impact of business factors on operational management and decision making .................................10
CONCLUSION............................................................................................................................................12
REFERENCES ............................................................................................................................................13

INTRODUCTION
Business is activity which is run by person to make profits. It is essential that managers
have to keep in mind business factors and run it in effective way. There are possibilities that due
to change in business environment organization has to make changes in business activities. There
are various activities which are required to achieve targets of company (Botton, Cavalletto and
Marmeggi, 2013). There are factors which have to be done with the help of employee and
employer. There are factors which managers has to kept in mind and this help s to know what
has to be done, in what way. This report is based on Waitrose which is a supermarket chain in
UK. While making policies managers has to keep every factor in mind. In this report there is
discussion about difference between managers and leaders, role and responsibilities of leader.
This also enhances knowledge about relationship between various departments of association.
TASK 1
P1Define and compare different roles and characteristics of a leader and a manager
Leader is the person which is talking about use of factors which are effective for
achieving business objectives. There are factors which have to be kept in mind by manager, so
business objectives can be achieved in effective and efficient managers. While there is change in
plans and policies manager has to select alternatives.
CHARACTERSTICS OF LEADERS AND MANAGERS
There are many roles which are played by leaders and managers to know what has to be
done through which they can perform business activities in effective and efficient way. Due to
change in business changes operations managers has to motivate workers to give their best.
This is the most important feature which has to be present in manager and leader while
performing business activities. It is essential that company has to be make policies which has to
followed properly otherwise this affects growth rate of association (Expósito and et. al., 2016). In
Waitrose there are factors which has to be done in effective and efficient way.

Punctual means to perform business operations which help association to work as per
time. If activities are not done in time, then this affects business operations. In Waitrose there are
various departments having operations which helps to achieve goals on time.
Flexibility is one of the important component which helps to accept changes and work in
according to market trends (Eyal and Haim, Clarizen Ltd., 2014). there are possibilities that due
to change in components of business enterprise, managers of Waitrose also has to make
strategies accordingly.
Manager is the person who works for the planning, organizing and directing activities of
business enterprises. It is responsibility of manager to synchronize business activities of various
departments. Training and development programs are also organized by managers.
ROLE OF MANAGER AND LEADER
There are many activities which have to be considered in market while making business
competent to other factors. There is requirement of policies which are important to perform
business activities, so e of the functions which are required to be performed by managers of
Waitrose are as follows-
There are various functions which has to be performed by managers to know what has to
be done through which they can achieve business operations. It is effective with use of
managerial policies and proper actions must be taken by managers of Waitrose.
Activities are required to be controlled by mangers. it is effective for performing business
operations in efficient way. Sometimes results are not positive in this case manager has to
evaluate actions and then this helps business to run in effective and efficient way (Handschin and
Petroianu, 2012).
There is requirement of positive attitude to make actions true. It is essential that manager
has to alter policies and motivate them to give their best. In this case managers have to make
efforts to come with positive outcomes and in case of positive outcomes there must be provision
of reward.

Difference between managers and leader
Manager: Manager analyse market and then take action. They try to attain achieve goals which
are pre- determined. Manager works as per existing standards. Managers can’t be leader.
Leader: Leader leads a team and motivate them to attain goals. In case of leader they make
benchmarks and then take actions to accomplish them. While marks new path to know what can
be done through which goals can be effectively achieved. Leader can be mangers.
TASK 2
P2 Role of leader in various situation of business
There are many roles and responsibilities which must be considered in marketing
department (Johnstone, 2016). There are many departments in Waitrose, which tries to achieve
business objectives in effective and efficient way. There are possibilities that due to change in
factors association has to make changes in operations. So, manager has to perform business
activities in effective and positive way. It is essential to analyse resources available in market
and then use policies through which goals can achieved. Manager and leader are the persons who
do not perform activities but at the same time they have to keep eyes on actions of employees. In
case they are not up to the mark then this affects overall perform of organization. Some actions
performed by managers of Waitrose are as follows-
There are some actions which are required to be taken after proper use, so manager has
important role in decision making. There are policies which have to be taken by managers after
knowing elements of business environment. There are changes in business policies which are
required to be taken by mangers frequently, so there will no flaws in activities.
There is many conflicts which may arise in organization which affects business activities
(Liu, Yin and Fu, 2011). As there are numerous workers working in association, so it is essential
that company has to make strategies through which company can achieve targets. It is effecti8ve
with use of factors by which employees feel comfortable to work in company. This helps in
creating good relations within organization.
There is requirement of motivation to workers which help to perform business operations
in effective way. It is effective when manager make strategies as per change in policies which

are efficient way (Mendis, Muttaqi. and Perera, 2014). Motivation is pone factor which assist
employees and provides chance to alter factors which are efficient in making targets achievable
on time.
Planning is the main of the most important component which has to be performed by
association. It is effective to make changes in working styles, so actions can be done employees.
There are many activities which are efficient for achieving business plans. As planning is the
basic activity sp it must be performed by managers.
P3 Theories and models of leadership
Leadership is the activity which is most effective which is effective for growth of
company. There are many workers in Waitrose which are performing actions to know what has
to be done and how it can be achieved. In this case, manager has to lead company and then
provide assistance. After training there is use of leadership models through which positive
outcome can be generated. When workers are performing business actions, then they have to
know what has to be dome through which managers can perform activities in efficient way.
There is a chance of use of different factors which helps to know what make workers satisfied
with use of factors. Some leadership approaches are as under-
Situational leadership Theory deals with various situations arise while operating business.
There are possibilities that as per change in situation manager has to change leadership
techniques. There is requirement of changes in approaches which is efficient for making policies
efficient in achieving business objectives. Was there is change in perception of workers so
manager ahs to use various techniques to motivate them. Under this theory some following
points are included- Directing, Coaching, Supporting, Delegating (Moghaddam, Seifi and
Niknam, 2012). These factors make employees motivated and they are ready to work with full
energy. To motivate employees there must be delegation of authority, which makes them feel
responsible for performing business activities. Coaching means to train personnel with the use of
external and internal factors. This motivates workers to give best. When workers are not ready to
learn new ideas then manger has to analyse problem and take corrective actions.
System leadership theory means to work as per use of specific technique which is pre-
determined (Moghaddam and et. al., 2011). It is important that manager has to use some specific

factors which help them to communicate to correct person and duties can be delegated in
efficient way. It is essential that organization do not have to make factors which are rigid but at
the same time they must use factors which are compatible to external environment. While using
this theory everyone is aware of their role and responsibilities, so they have to work according to
change in business factors. Waitrose is the company which is effective for performing business
operations. There is use of various techniques through which they can make use of different
assisai8ng techniques. Waitrose has various outlets, so it is important that there must be proper
coordination among activities through which they can achieve targets properly. Through this
leadership activities are performed on time.
Contingency leadership theory means dangers. There is requirement of various factors
which has to be considered by manager while running business. it is important to know what
improvement can be done through which association can analyze market and this helps company
to achieve business objectives. In case of Waitrose, they have many competitors, so it is effective
for company to know what can be done through which company can make changes in their
actions and according to which company can approach to effective personality. There are various
changes which has to be taken in association through which they can motivate workers to give
best and this has positive impact on operations of employee’s Waitrose. As demand of customer
is very dynamic these days so managers of Waitrose must focus on this through which they can
provide satisfaction to consumers.
TASK 3
P.4 Key approaches to operational management and role of leaders and managers
Operational management are management of all activities and operations in firm. Thus,
as a result they can easily enhance their activities (Mohammadi and et. al., 2013). Their role and
responsibility are to manage all activities in a better and effective manner. Thus, manager
through operational management helps in managing all resources in a better and effective
manner. Thus, they can easily increase the satisfaction of all users. There are various approaches
which are used by Waitrose. They are:
Total quality management is improvement in quality of all products in better manner.
This results in effective and efficient management of all things in better manner. In this company

tries to make improvement in their products and services so that they can easily make products
and services in better manner (Nakamura and et. al., 2015). This can be possible only if
production process runs smoothly and successfully. This helps the firm in making of all activities
and operations in smooth manner. Through this all tasks in an efficient manner. Thus, Waitrose
can earn more revenues. This helps the organization to produce the goods on an efficient way.
Thus firm can easily increase the market share. Hence as a result they can easily expand their
operations.
Lean manufacturing is the process which directly reduces the wastage. So hence it is the
process which helps in enhancing of all activities effectively and efficiently. Thus as a result they
can directly leads to less wastage of resources. Hence as a result it directly leads to increasing the
value of all products and services which are delivered. Thus as a result it can directly leads to
increasing the efficiency in production process as well as in products. Hence it leads to increase
in satisfaction of all customers. In this case it can directly create a network. So, they can increase
the loyalty, and this also helps in expanding their business. Hence as a result this can leads to
effective management of all activities.
Six Sigma is a technique which directly leads to reduce the wastage. It also helps in
minimizing of the errors so hence it can increase the efficiency in all processes and technologies.
Thus, as a result they can create superior quality of products. Hence it can directly lead to
increase in production process. Through this technique company can easily improves the quality
of product as well as of different processes. Hence it can deliver the superior quality of products
in less time. Thus as a result they can directly enhance satisfaction of all individuals. Hence, they
can easily enhance their products and services. Hence it can easily increase the reputation level
of all persons (Ruiz-Alvarez and et. al., 2012).
As per just in time approach, Waitrose can buy products from different warehouses and
tries to reduce their wastage of all products. Company tries to deliver the good quality of food to
all users. This helps in increasing the satisfaction of all users. This is possible only through
delivering of fresh quality of products in minimum time. Hence as a result they can directly
enhance the activities and operations in all countries. Thus, as a result they can easily enhance
their process and products. This helps in fulfilling of all demand and requirements of people.

Thus Waitrose can earn more profits and thus they can easily enhance the market share (Shuxin,
2011).
P.5 Significance and value of operation management in accomplishing business objectives
Operational management is the process which includes planning, organizing and
controlling of all activities and tasks. Thus they can easily handle all tasks in a better and
effective manner. Through this company can create products according to preference of all users
and they can also enhance the services, process and other technologies which are used this
process. Thus they can easily deliver the superior good quality of products in a better manner.
Hence they can directly leads to improve the processes and thus it can fulfill requirements of all
people. Thus, this process is very crucial for every company. Operational management is very
crucial in accomplishing business objectives. Importance in Waitrose are:
Customer satisfaction delivers the superior quality of products in a better and efficient
manner. Thus, they can directly lead to enhancing the customer satisfaction. Through proper
operational management they can directly leads to increase in the production process and the
delivery of products to various customers in less time. Through delivery of superior quality of
products in less time they can directly leads to increase in operational activities and tasks. Hence
as a result it can directly leads to enhancing the customer satisfaction. Hence Waitrose can
maintain good and positive relationship among all users and in front of all customers.
Enhance quality standards improve the quality of production process. Thus, as a result
they can directly leads to increase in the quality of products. Through operational management
company can directly improves quality of products as it reduces the wastage of products (Strande
and Brdjanovic, 2014). It uses different techniques and methods through which company can
easily reduce the wastage and can improve the prediction process. Hence as a result they can
directly enhance their standards. Through this it can fulfill all needs and requirements of all
users. Thus, as a result it can directly increase the satisfaction of all users also.
Increment of profits is directly leads to good profits through delivery of superior quality
of products to all users. Thus, it can directly leads to enhancing of profits. Company applies
different methods and techniques through which it can easily produce good quality of products
and thus they can directly deliver it to all users in less time (White, 2016). Thus, they can

directly fulfill m all needs and requirements of all customers. Hence firm can earn more profits
and Waitrose can enhance market share. Thus company can easily maintain unique and distinct
position in minds of all users and in market. Thus, as a result they can directly leads to increasing
of profits.
Increases the goodwill can be performed with joint efforts of managers. It can directly
leads to maintaining of good image in front of all users. Thus, as a result they can easily enhance
the goodwill among all nations. Waitrose delivers the good quality of products to all users. Thus
as a result they can directly satisfy all needs and requirements of all people. Hence it can increase
their revenues. Thus they can easily enhance the services. Hence as a result they can directly
leads to enhance the market share. Through this they can easily enhance their status in front of all
people.
TASK 4
P.6 Impact of business factors on operational management and decision making
Various factors of business impact operations and decision making of leaders and
managers. Through this they can affect in a positive or negative manner. This includes various
internal as well as external factors which directly leads to enhancing of goodwill and they can
maintain unique position in the market as well in the market. This also helps the company in
taking various decisions. Hence manager and leader try to take effective and efficient decisions
for the leader. Impact of business factors on operations of Waitrose are:
Internal factors are the factors which are present in the company and they are not from
outside the organization (Botton, Cavalletto and Marmeggi, 2013). This includes:
Employees play a crucial in affecting the organizational activities. Thus, as a result they
can directly leads to enhancing of operational activities. Company has to take care if employees
interest so that they can manage all activities and tasks in effective and efficient manner.
Company have to provide extra monetary incentives to them. Manager create plans and take
decisions to motivate employees. While leaders take decision to provide monetary incentives and
non-monetary incentives so that they can easily produce good quality of products in superior
manner.

Suppliers includes people which provide raw material to business enterprise. Waitrose
can easily enhance their services through providing of the good quality of products to all users
(Expósito and et. al., 2016). Thus, as a result company can take bulk quantities of goods from the
suppliers. Firm pays them huge amount of money which helps in increasing the satisfaction level
of all suppliers. Through this they can directly maintain good and strong relationship with the
suppliers. Managers take decision to take bulk goods from suppliers while leaders take decision
to motivate suppliers by giving them extra incentives so that they can deliver products in better
manner.
External factors are the factors which lies outside the company. This directly helps in
improving the company image. This includes:
Political factor includes governmental parties of country. Company has to fulfill the rules
and regulations so that they can easily operate their business. For example if Govt has banned
some products of Waitrose that it has to follow this rules otherwise it cannot earn profits and can
survives in the market.
Economic factor affects growth rate of Watrose. This includes all financial factors such
as raising funds, using financial resources, etc. So, firm can easily raise money for business
purpose. Manager and leaders both have taken decision to sell goods at lower rates and thus they
can attract many customers.
Social factors helps firm to creates products according to needs of society. Manager and
leader take decision to create goods according to choose of people which leads to increasing of
satisfaction.
Technologies are required to be followed by Waitrose which help to perform business
operations in effective and significant way.. Managers and leaders have taken a decision to apply
recent tools and technologies in an effective and efficient manner (Eyal and Haim, Clarizen Ltd.,
2014).
Legal factors are the factors which makes business operations authenticate and the
regulations which a company has to follow. If firm do not follow the regulations, then it cannot

run their operations in better manner. Thus, Manger and leader have taken a decision to follow
all rules and regulations.
CONCLUSION
From above report it has been concluded that Management and operations are very
important for every company. Through this company can manage all tasks in a unique manner.
Leaders and leaders have different role and responsibilities. Various approaches are used for
management of tasks. Different key approaches such as Six SIgma, total quality management are
user so that company can operate in satisfactory manner. This also helps firm to increase the
satisfaction of all users. Operational management is very crucial and thus they can solve all
problems and issues. Internet and external factor are to affect operations of business. This
Includes suppliers who are internal and thus the many have continuously operated the focus
outside the firm. Through this it can maintain unique position the market as well as in front of
market.