Leadership Styles, Diversity, and Marriott's Culture: A Report

This report evaluates different leadership styles, including participatory, situational, authoritarian, and laissez-faire, and their applicability in today's corporate environment. It examines the statements of various authors on leadership and management, highlighting the importance of leadership in guiding organizations through challenges. Furthermore, the report analyzes Marriott International's organizational culture, identifying it as a role culture within Handy's framework, and discusses the impact of leadership on diversity management, emphasizing the need for diverse talent and effective training programs. The report concludes that effective leadership is crucial for achieving business objectives, maintaining a positive organizational culture, and fostering employee motivation and satisfaction. Desklib provides a platform for students to access similar solved assignments and study resources.

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TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Evaluation of the statements given by different authors.............................................................3
Organizational culture and diversity policies of the Marriott international................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................9

INTRODUCTION
Leadership means ability of influencing the members of the company. It helps the
company to make the better decisions. A company should have good and effective leader having
self-confidence, good communication and managerial skills. This report will outline the meaning
of statements of different author. Further, it will outline the different leadership style and
approaches that is seen in today's corporate world. Further it will also evaluate Marriott hotel's
organizational policies and diversity policies.
MAIN BODY
Evaluation of the statements given by different authors
“Management is doing the things right; leadership is doing the right things.” Peter F
Ducker
In the above stated statement the author is making difference between the management
and leadership as leadership is a type of skill by which the person can lead the others. Leaders
have power to influence their followers and to encourage them for the successful growth of the
organization. Leadership is formulated by the guidelines and the principles that must be followed
by the members of the company. On the other hand, management is a type of art to manage the
things and resources for the smooth flow of the organization. It rules the company and brings the
stability in the environment. It is formulated by the policies and long procedures that is followed
by whole organization.
The only safe ship in a storm is leadership.” Faye Wattleton
Leadership is a skill which has ability to influence the members or followers of the
company. This statement is stating that the leaderships safest in the company. A leadership is
only safe when it is properly done by excluding personal safety of leader. A good leader always
influences and appraise their followers for better working. Good leadership helps the company to
manage the better working of the organization. But sometimes leadership became very critical as
to manage and distribute work to different members is hard for the leader as continuous contact
is required on each member. By this leader can't get proper feedback from its members.
Various leadership styles and approaches that can be seen in today's world:

In the current competitive environment, for the businesses to be successful it is essential that they
undertake the proper leadership styles. Thus, the various types of leadership styles which can be
applicable in the modern business world is as follows-
Participatory Leadership: In this type of leadership style everyone has right to participate
in the decision-making. This leadership style shares the skilled knowledge in the company.
Members and employees of the company feel engaged in decision-making. As every person has
its creative mind so it helps the company to get creative and innovative ideas. It is also called
democratic leadership style as in this everyone is motivated to and encouraged to take part in
decision made by the company and This style has some advantages like all the persons having
values of their ideas, it increases the morale of the company, new and better ideas can be given
by members, it reduces the competition in the company etc. However, this style has some
drawbacks like many ideas leads to confusion, it also takes more time to listen everyone's ideas,
it is less used where employees are unskilled, poor-decision making by the unskilled members
etc.
Situational Leadership: This leadership style is most flexible. Style of leadership. As per
the situations leaders can change their leadership style for fulfilling the changing needs of the
environment. If the company is not satisfied with the taken style it can change the leadership
style as per its requirements. The key feature of this style is adaptability as leaders can adapt
itself in the changing situation. The advantages of this leadership style is it maintains the
flexibility, creates the good environment for the leaders, etc. with this it has drawbacks also like
it could create the confusion within the company as it changes rapidly.
Authoritarian Leadership: In this style of leadership decision-making is done by an
individual. It is used when the company requires clear and better ideas. In this leadership style
the principle of unity of command is followed which means there is only one boss in the
company. As decision making is done by only an individual so this style is less adopted by the
company. It has some advantages like it takes less time in decision-making, unity of command is
followed, gives better and great results to the company etc. It has some disadvantages like it
diminish the creativity of the employees, less participation in group decision, sometimes it also
leads to employee’s rebellion etc.
Free-Rein Style or Laissez Faire Style: In this style of leadership employees are free to
take the decisions. It enhances the creativity of the employees by giving new and better ideas to

the company. This leadership style is best for the company to adopt because it brings new and
innovative ideas in the company. This style has many advantages like it creates good
environment in the company, maintains the culture, and improves the creativity of the
employees. With this it has some disadvantages like it is hard for newcomers to take decision by
their own, it often leads to confusion in the company, no perfect structure is made for making the
decision, leaders of the company are less involved as employees take their decision by their own
etc.
“A diverse mix of voices leads to better discussions, decisions and outcomes for everyone”
Sundar Pichai, CEO of Google
As per the view of Sundar Pichai it was viewed that they believe in the fact that a mix of
voice will result in effective discussion. As a result of this discussion, proper decision will be
taken and the intended outcome will be attained. The reason pertaining to the fact is that when
any problem is there then the first thing which company must undertake is the discussion on the
problem. The reason underlying this fact was that when people will discuss the problem then this
will result in finding more solution and to resolve the problem effectively (Northouse, 2021).
This is beneficial because of the reason that when the company will discuss its issues then this
will result in analyzing views of different people and all people have their own perception and as
a result of this problem will be solved in good and effective manner.
This relates with the leadership style of democratic wherein the leader asks for the views
and suggestion of others. Though the decision making power is in hands of the leader but the
views and suggestion are taken from all the employees involved within the working. This is a
good technique as each and every person is having different thinking and this will provide
knowledge relating to many aspect of the problem. Hence, this will outline the good and creative
solution to the company and problem can be solved effectively.
Organizational culture and diversity policies of the Marriott international
Handy's four types of organizational cultures is developed by Charles Handy in 1999.
This model represents the four types of organizational culture that are the power culture, the role
culture, the task culture and personal culture. Marriott international company is the multinational
company that provides licensing and franchise and also includes hotels and residencies. Marriott
company follows the role culture organizational culture of Handy's model. This organizational
culture is best as it has high degree of formalization as well as high degree of centralization. This

organizational culture is set up of great procedures and policies. This culture is best for the cited
company because it gives exactly what the employees expect for. The employees must follow the
rules and procedures made by the company. There is a well-defined hierarchy which makes
easier to understand the policies of the company. The followed culture by the cited company
helps the employee’s security and opportunity to acquire special knowledge, enhance their
performance up to an appropriate scale etc. the cited company is result oriented that is the reason
the company follow this organizational culture. The company must also focus on the drawback
of this organizational culture. Some drawbacks of this organizational culture are like they are
less adaptive and does not change with the environment. As the cited company is a multinational
company so it a big issue for the company to that it has inability to adapt changes in the
environment.
Along with the culture, there is also good impact of leadership on the diversity
management. The reason pertaining to the fact that diversity management is being defined as
efforts made by leaders to hire and recruit diverse talent within the company. this is very crucial
for the company as in case the company will not be having good and diverse employees and
workforce, then this will impact quality of work. Thus, in this case leadership is essential
because leader knows which type of employees will be good for the company. hence, it is very
essential for leaders of Marriott to analyse the requirement of the company and then work
accordingly to hire the employees (Kolenda, 2021). The leader of Marriott continuously monitors
the requirement of the company and its working and analyzing requirement of employees.
Hence, for this Marriott leader identifies the various resources which are important for
organizing diversity program. This is very essential for the reason that when the resources will be
available to the company then they will be effective in hiring new and relevant employees within
the company. with help of organizing of diversity program the company can invite large number
of people to come to company and apply for the vacant position.
Along with this there are different strategies for diversity management which the leaders
can use for effective management of business operations. The most common strategy assistive
for leader of Marriott is the setting of diversity goals and metrics. This is very important strategy
because of the reason that when the goals are already being set then this will guide the leader to
work in that direction (bin Abdullah, 2021). In addition to this, another key strategy for leaders is
to implement effective training system within the company. the reason underlying this fact is that

business operates in external environment and there are many different changes being taking
place. Hence, as a result of this, training need to be given to the employees so that they can
manage and learn the new things.
Hence, with this it can be stated that for Marriott effective use of leadership is very
important. The reason underlying this fact is that when the effective leadership will be applied to
the business then this will provide guidance to the company and employees that how work need
to be done. Thus, it will increase the motivation level of the employees and they will work in
proper and effective manner to attain the business objectives. Moreover, it is also true that the
use of good leadership is also assistive in proper management of the culture (Gümüsay, 2021).
The reason underlying this fact is that when the leader will clearly define all the roles and
responsibility then this will result in maintenance of good culture. In addition to this,
maintenance of good culture will result in employees being happy and satisfied within this
working and as a result of this will work in proper and effective manner.
CONCLUSION
The above report inferred that leadership is being defined as act through which leader
motivates and stimulates other people to work to achieve some common goal. For the success of
the company, it is necessary that proper leadership is being present within the company. the
leaders of the company guides employees and direct them to work in coordination to attain same
goal. The above report evaluated that there is different perspective of leadership. also it was
evaluated that there is different leadership style applicable in modern world like participatory,
situational and others. Also, it was examined that leadership plays a great role in management of
culture of company and effective diversity management as well.

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