Developing Manager Report: Hospitality Industry Management Overview

This report provides a comprehensive analysis of management styles, leadership characteristics, communication processes, and organizational culture within the hospitality industry, focusing on case studies of Radisson Blu Edwardian, Marriott International, and Clayton Crown Hotel. It examines different management styles like coercive and active approaches, highlighting the importance of leadership traits such as friendly behavior, communication skills, motivation, discipline, and knowledge sharing. The report evaluates communication processes, including downward, upward, and horizontal communication, and assesses the impact of organizational culture on employee motivation. Furthermore, it includes a self-assessment of management skills, a SWOT analysis, and a development plan for career advancement. The report also explores team motivation strategies, managerial decision-making, and the importance of personal skills in supporting career development within the hospitality sector. Finally, the report highlights the crucial role of managers in fostering a positive work environment and achieving organizational goals.

The Developing Manager

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Comparison of different management styles.........................................................................1
1.2 Characteristics of leadership.................................................................................................2
1.3 Evaluation of communications processes.............................................................................3
1.4 analysing organisational culture and change in the organisation..........................................4
Task 2 ..............................................................................................................................................5
2.1 Assessment of own management skills performance............................................................5
2.2 Analysis of personal strengths, weaknesses, opportunities and threats................................6
2.3 Set objectives and targets to develop the own potential.......................................................7
Task 3...............................................................................................................................................7
3.1 Lead and motivate a team for achieving agreed goals or objectives.....................................7
3.2 Justifications of managerial decisions made to support tom achieve goals and
recommendation for improvements............................................................................................7
Task 4...............................................................................................................................................7
4.1 Managerial and personal skills that support in career development.....................................7
4.2 Review career and personal development needs, current performance to produce
development plan........................................................................................................................8
CONCLUSION................................................................................................................................9
REFERENCES .............................................................................................................................10

INTRODUCTION
In the current scenario, every company has change their use of management tool in order
to dealing with different changing system which arises at the work stations. The developing
manager is determined as the crafting process which involves enhancement of skills and abilities
or knowledge for managing functions and operation of business to purpose of attaining personal
and professional objective. This project report will relays on the comparison of two industries
and they are known as Radisson Blu Edwardian and Marriott international. These firms are
using different types of management styles for maintains their standard as well as operations of
services in order to match with exceptions of customers and tries to satisfy them along with their
employees it will also states characteristics of leadership for sound operations. In other task,
report will have the grounds of Clayton crown hotel London that is brand eye of Dalata Hotel
Group that will explain management skills along with SWOT analysis of manager. A different
side report is based on Frankie & Benny's restaurant which is going to begin in Stratford,
London therefore this part will detailed how manager motivates team for having objective along
with justification of managerial decision making and some of recommendation for improvement
is given. Some of personal skills in detailed are given that provides supports in career
development and the development plan for workers benefits will be showcasing.
TASK 1
1.1 Comparison of different management styles
Hospitality industry is vast and growing in rapid manner in the current era it provide its
contribution in the national GDP of UK. Marriott Hotel and Radisson Blu; both of firm are
facilitating sound quality product and services through opting several types of strategies in
regards of management styles and tries to manage available resource. There are some different
types of management styles that are detailed as like:
Coercive management style: This is also known as directive management style and in it
managers are rolling vital role in order to facilitating path or direction with command to their
employees as well as makes full control over them so that they will be able to perform
effectively for attaining firm's objective and goals. Marriott Hotel and hospitality company
generally opts this types of management style for adding age to their organisation. It may not be
appropriate for its work force as they are not having much freedom and some time their work
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goes to hectic so they will feel pressure hence this style is not accepted by them. Due to it firm
can have higher turnover cause unsatisfied employees.
Active management style: this types of management style is so effective and sound as
managers are believing that directing to work force in sufficient and efficient manners or provide
support to them for performing their work so that they can feel comfortable and role their task in
effective way under the concern of manager. Radisson Blu industry are concentrating on this
type of management styles in order to grab competitive advantages and operates its business
functions. Here, manager also showing care for employees as they are not forced to do some
particular work in which they are not comfortable. Managers believes in providing satisfaction
through motivating them and facilitates some benefits for retaining workers.
1.2 Characteristics of leadership
Marriott Hotel and Radisson Blu is well known and sound organisations in the hospitality
sector cause their managers are playing vital role in order to keeping employees motivated and
satisfied that provide contribution in attaining pre determined objective and goals of the
organisation and improve level of satisfaction of customers. According to the Junior consultant
of PKF hotel-expert, There are several qualities of managers that they needs to have with in firm
in order to enhance performance of workers and hotels like as:
Friendly behaviour: junior consultant states that managers needs to behave with their
employees like a friend which makes workers comfortable and become more trust worthy
towards the Hotel and their work. If manager are friendly with them they are more loyal and
perform effectively. Manager are providing friendly environment through problems in respect of
task will be pointed by them in order to have solutions.
Communications skills: manager needs to have sound level of communication skills
which gives contribution in the success of organisation. Here, manager should be be comfortable
in order to propose his views and points in front of employees and able to generate information
among them. If manager have proper skills of communication then it is easy for him to deal with
every person whom are coming in the hotel. Manager's communication needs to be clam and
polite in nature.
Motivators: manager should be able to make their employees motive cause motivation is
very important thing which helps in pursuing task in effective manner. If manager is motivated
then only their workers will be motivated. It is a leadership trait which needs to be present in the
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manager. It helps in boosting morals of staff members and increase performance. They are able
to influence individual for doing best.
Disciplined and focused: manager should arrange discipline in the organisation along
with he needs to be more concentrated for firm's objectives as that they will have best result and
grab competitive advantages.
Share knowledge: in an hotel, manager needs to be able to share his knowledge with
their employee on requirement of them or on particular task. The knowledge of manages
facilitates chances to employees for their grooming and creating loge career min the hospitality
industry.
1.3 Evaluation of communications processes
Communication is a systematic process as it is one of the major aspect for a growing and
successful firm in the hospitality sector. It provide helps in order to maintain the flow of product
and services in an organisation. Communication process also helps in framing planning of
different types of activities as accordance of the trends and demands of several level of
departments in the firm. It is determines as interaction between employees and managements in
regards of informations and gathering of feedbacks so that they can get problems and along with
it they will be able to opt effective business strategies for Radisson. This firm is using following
communications process that is different form Marriott Hotel, in respect to sharing and managing
all informations and keep their employees up dated.
Downward communication: in this type of process, all communication are following
form upper or top management to lower level of staff members. Higher authority or management
are generate their information like orders, organisational policies, instruction to their employees
through the helps of different types of media such as notice boards, emails, written latter and so
on. It can only be possible through arranging the meeting between employees and seniors of the
company. Downwards communication are directive which generated by top manage and able to
high light all core thing in regards of job and task.
Upward communication: it is also a types of communication which is opposite form
downward. In this type, all informations, suggestion, ideas, thought etc. are generated form lower
or ground level of employee and reach out to higher level of company. It facilitate employees to
make contact with their senior managements. It is also known as the two ways communication
methods they both higher level authorities and lower level of staff will participate in it. Here,
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staff members are providing information in regards of their daily task and reports to top level of
persons and they also bring supports form email as well as status calls. In the Radisson,
employee supports in order to providing detailed about resource and share informations with
their managers so that the relations are remains maintained in very effective way. This kind of
communication process is always needed in hospitality industry cause it helps in dealing its
services in to markets in which interaction and communication are happened in direct manner
with their future or exiting customers and staff members which helps in boosting level of
satisfactions.
Horizontal communication:it is a important part in the process of quality communication
as in it flows of information in between management and work force at the same level. Marriott
hotel are generally using these types of communication process in that all of team members
should make interaction with each one in order to attain their per determine objective. It is
needed to creates healthy and friendly environment at the work station as well as in a team too
cause it helps in proper functioning of the hotel Marriott and their operations.
1.4 analysing organisational culture and change in the organisation
In order to have successful industry, its culture are playing vital role and it is signifies too
as it provides help for employees motivation. Here in, it involves different aspects like as norms,
beliefs, values, vision, language and habits of the employees that are considered in the Radisson
hotel. This industry has opted effective culture so that work force can perform their task in
quality working environment. It also involves different ways to working place in that team
members are making interaction with each other and share information accordance of their
culture. Radisson use two types of industrial cultural which provides helps in order to have
competitive advantage.
Hierarchical organisation culture: it is very profitable cause it helps in creating work
culture effective. In accordance of this types of culture, in it every one is related and performing
under of each one as other person will have power to interrupt in their working. As all employees
and management are engaged with each one then all the issues which are arise at time of
performs can be shorted out with the helps of subordinates. In hierarchical, all senior manager or
team member will manage their workers.
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Clan organisational culture: As hospitality industries are have requirement of larger
numbers of employees so it they are providing healthy and friendly work environment which
helps to retain their work force.
Task 2
2.1 Assessment of own management skills performance
There are several types of quality and management skills that must be required for a
manager in order to manage employees and operations of business. I as a manager, needs to
perform different kind of responsibilities in the Clayton Crown hotel, London. I also needs to
maintain the relations with entire numbers of employees so that their performance can be
enhanced and attain organisational objective in effective way. Some of skills are required for
managing the Hotel and its operation.
Proper communications: This is a prominent key for the success of the business which
helps in having wished results. I too, focused on this factor as it helps in providing informations
and shares view and ideas with the persons in the Clay Crown Hotel. It will also providing its
assistance in order to remove any type of conflicts and build happy or health relations among
employees. Hence I needs to have this skills for communicating in effective manner with my
subordinates which is concentrated on verbal and spoken skills of language that needs to perform
in sound way.
Decision-making ability: Begin a manager, it is signifies to have this skills as this is
very important in an organisation to have manager with sound ability of decision making. It will
helps in resolving or handling different types of situations and provide path way to survive in any
conditions. Hence, I have this skills and use it in order to take quality decision at suitable time.
Manager has the responsibility to make appropriate decision in regards of any problem which
may beneficial for both industry and employee.
Problem solving skills: manager needs to have this skills, bigger organisation generally
facing some issues which may creates hurdles in hotel's operation hence it is required to resolve
them. I as manager is able to resolve different types of issues in Clay Crown hotel and maintains
effective performance atmosphere. It is my ability which facilitates best solution of determine
problems.
Leadership skills: a manager needs to have leadership trait as they are performing as a
leader and provide motivation to their employees for performing better in an organisation an
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attain objectives. I as manager of the hotel have this ability and make person influence for their
task along with I get work done in very effective manner. There are a assessment of my own
skills and abilities which are detailed as:
Skills Rating
Communications skills I have sound skills of communications so it is rated as number 1
Problem solving skills Accordingly to me, I have effective knowledge for solving any major
issues in different condition so it will be rated as number 2
Decision-making ability I can take any decision in regards of opting strategies and have
corrective actions, hence it is rated as number 3
Leadership skills I have ability to make influence on others as it is rated as number 3
2.2 Analysis of personal strengths, weaknesses, opportunities and threats
Form the above question, I can assess my personal skills hence, I find out different
strengths and weaknesses along with opportunity and threats which will be supportive in
enhancing my skills and provide personal development.
Strengths Weaknesses
 I am having managerial skills which
can be implemented in the hotel Clay
Crown like communication and
decision making skills that are my core
strengths and provide in my future
career.
 I have ability to influence and
motivates workers for attaining task in
effective manner.
 I am believing to providing lead to all
employees for maintain employees.
 I will be a good mentor through
achieving quality to influence work
 The core weakness of mine is that, I am
not a sound level of speaker in front of
person cause I have no experience in
public speaking. I am in ways of
enhancing my ability through working
hard.
 Other one weaknesses of mine is I have
sound level of temperament as when
ever I feel forced or pressured hence I
get irritated in shorter time. I am
working on it and trying to over come
it.
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force.
Opportunities Threats
 There are wide scopes and chances in
the sector of hospitality cause it is
fastest growing industries in the entire
world. Hence t can have advantage and
grab my future growth.
 Managers of bigger organisation form
hospitality sectors can be rolling as a
threat for me cause they can hinder my
future growth.
 This sector has more competitors and
this will be a threats.
2.3 Set objectives and targets to develop the own potential
There are so many organisations which sets their targets and objectives or creates
strategies in order to attain all of them in determine time. Clay Crown Hotel must be need to set
their targets and goals cause it is important. As a manager, I required to examine different types
of chances and opportunities which are available for me and also tries to achieve them all
through using own my skills and abilities. Hence, I have framed a development plan and some
of strategies for enhancing my communication and leadership skills. As I have cleared concept of
managers and tries to boost my theoretic knowledge. Then, I will be able to apply all that
knowledge in my practical condition and make effective decision. I can see me as a good leader
in Clay Crown hotel and will try to builds image of this hotel.
Task 3
3.1 Lead and motivate a team for achieving agreed goals or objectives
According to case study , I as a manager has performed several tasks in managing
workforce in Franklel & Benny's restaurant for achieving their target , objectives and goals. I
meant to develop strategies for building effective team and motivating members so that they
can attained best outcomes . They are require to focus on on satisfaction of customers by
providing to their services. I will be using several relevant activities for restaurant for achieving
objectives :
Team building - it is a very important component of achieving success in business it
helps in maintaining a strong team for meeting customers needs and expectations. . I will be
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appointing strong team for special purposes that helps in meeting customers need and
satisfaction.
A strong team can be build through analysing abilities of employee , knowledge and capabilities
and assign them task accordingly.
Motivations - it helped in increasing employee morale and encourage them to
complete the task as soon as possible. Apart from morale building I must also concentrate on
building responsibilities and define their duties and maintain relationship and harmony among
workers. Making of good positive competing environment helps in growth of organisation as
well as employee. The sense of positiveness helps in generating a good environment which will
increase faith and trust among the employer and employee. So morale can increase in bonding
between the organisation and the employee .
Hertz berg's two factor theory: there are two factors in this theory hence it is also
known as the dual factor or motivational factor theory which is framed by Frederick Herzberg in
around 1950.
Motivator factors: these types of element helps in satisfactions and make a person
motivate towards their job or task. It may involved career progression, enjoying of work.
Hygiene factor: these all factor are able to make a person lead to dissatisfaction as if
they are absent at time of performance.
3.2 Justifications of managerial decisions made to support tom achieve goals and
recommendation for improvements
Manager of Frankie and Benny's restaurant's require to motivate and support their
employee through using different motivation techniques to keep them enthusiastic, motivated
and happy. Supporting the employee and will enhance their potential growth as well as it will
generate faith which ultimately grow the organisation. They employee will be given incentives
which helps them grow positively among themselves . Making the employee goal oriented
through providing health environment as well as adopting effective motivational tools and
techniques.
Managers must ensure quality of service which will help in attracting more customers
towards their restaurant. A good environment helps in attracting customers feedbacks which
increase popularity of the organisation. There are some recommendations are given below which
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help in improving their business environment and keeping customers as well as their employer
satisfied.
After implementation of such planning which required for making correct goals and
targets. As a manager, I need to take correct decision for solving major issues and problems
which are as follows:
 I will try to assign all tasks and activities for recognising some specialised background of
employees for achieving proper performance and get happy.
 I need to take fair attitude towards my subordinates and convey necessary information
from one person to another.
 Also I require to conduct some learning programmes for their employees so they will be
useful for personal as well as professional level.
Task 4
4.1 Managerial and personal skills that support in career development
As a manager of Clay Crown Hotel, I needs to frame my professional and personal skills.
This industry of hotel facilitates different types chances along with career goals for every person.
Worker can have higher growth in their future development (Abrahamsson and et.al., 2017). I
needs to have several managerial skills through which I can give contribution in success of
organisation.
Communications skills: this is very important skill for providing information and
direction to employees in regards to their task in an organisation. It is significance of personal
and operational development that helps in framing sound relation in between employees.
Leadership skills: this skill will provide support to me in order to facilitating guidelines
and direction to the workforce for firm's objective and goals. I have learn some more things for
dealing various types of persons so that I can examine training and development program to the
workers.
Time management: in order to develop organisation, time management is playing very
important role in respect to manage whole of activities of the business. This factor helps in
completing work or task in determine time. Due to lace of this skill, I am having different types
of issues at my work station.
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4.2 Review career and personal development needs, current performance to produce
development plan
After considering my above strength and weakness. I required to boost up my various
different skills and ability that is signify for me in coming time duration in respect to accomplish
assigned task in a very effective manner. Hence, through reviewing different data in relation with
career development. It is important to frame up suitable development plan to reduce problem of
mine. Therefore, a sound and effective development plan is detailed as follows:
SL
.
no.
LEARNI
NG
OBJEC
TIVE/G
OAL
CURRENT
PROFICIENCY
TARGET
PROFICIENCY
DEVELOPMENT
OPPORTUNITIES
TIME
SCALE
1 Lack of
public
speaking
As per above
information it is
examined that
right now I am
not having
ability to speak
in public as in
hospitality
sector, manager
needs to interact
with every
person who are
coming to their
hotel. Hence
lack of public
speaking make
I want to build up
my skills of public
speaking. It will help
me to grab eyes of
employees and
through it, I can
generate information
in effective manner.
Requires to follow my
seniors and higher
authorities and
considering their
guidelines .
1 months
minimum.
10

negative image.
2 Short
tempera
ment
I am very much
poor in order to
handle
temperament
that is needs to
improve.
Required to be more
calm and polite in
critical situations and
work pressures.
Needs to attend
meditation classes and
have guidance for any
work ideal.
2 weeks
3 Decision
making
I am very much
weak in order to
make decisions.
Required to be more
focused on the
situations.
Needs to be more active
and be more clam in
order to concentrate on
issues.
4 weeks
4 Time
manage
ment
I don't have time
management
skills.
Needs to perform
work through the
help of lists.
Required to be more
arranged and should
makes list for work.
6 weeks
CONCLUSION
From the above report it has been concluded that in order to be sound and successful
manager, persons are required to follow some particular steps and took initiatives through
completing needs of their team members. Hence, the core goal of this report is lighting the role
of managers that are playing significance role in order to managing whole industry by motivating
employees for their work. In this report, learner will be able to get knowledge for their own
strength and weaknesses along with development plan.
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