Leadership and Motivation: Leadership Development Program Analysis

This report critically discusses the leadership development program implemented by Paycor, a human resource and payroll solutions provider, highlighting its impact on manager efficiency. The analysis covers the 'Leading Technical People' program and its role in addressing skill gaps, particularly in interpersonal communication. The report also assesses the need for transformational leadership skills within Paycor, recommending specific programs to enhance these skills among managers. Furthermore, the report applies the leadership effectiveness model to the case, providing examples for personal, interpersonal, and business effectiveness. It emphasizes the importance of leadership in organizational performance and the need for continuous development to achieve a competitive advantage in the market.

Running head: LEADERSHIP AND MOTIVATION
LEADERSHIP AND MOTIVATION
Name of the Student
Name of the University
Author Note

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Q1. Critically discuss the leadership development program as cited in the case. How do
these programs impact the efficiency of the managers?
Paycor, which is an organization based in America and specialised in providing
intuitive and modern human resource and payroll solutions, with the main or primary focus of
this business house is to help the business leaders, entrepreneurs and human resource
professionals. The management is focused to provide the most competitive human capital
management products to their clients who are present in the market places. Their main client
base is from small and medium-sized business entities. At present, they are associated with
more than 30,000 companies over all the 50 states that are present in the United States.
Earlier, they did not possess management development program, but due to increase in
competition in the American market place. It ignited the interest level among the higher
authority to possess a management development program, and this led to work with
BlessingWhite and utilize a leadership experience through the leadership development
program in the name of Leading Technical People +(LTP)+.
Implementation of this program in the work culture of the organization has helped to
address particular skill gaps which were essential to be overcame the gaps that are present in
the interpersonal skills of the employees. These fields include general communication like
coaching, feedback, delegation and goal setting. The success of this program has been viewed
in leading organizations, where thousands of technical people were trained by the help of this
particular leadership program. This leadership program is designed in such a way that will
help the managers to become efficient with strategies and skills to engage and unleash the
expertise, knowledge, confidence and confidence of specialized knowledge modern workers.
But, careful consideration is required for this development program, mainly due to Paycor
being a software organization and most of the employees are from technical background.
Apart from this, a continuous learning approach is engaged in this leadership development

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program, which may hamper the work flow of the employees. It is also very expensive, and
could not be afforded by most of the business entities.
It can be said this leadership program helps to make better the communication skills
between the employees along with reducing the gaps in their interpersonal skills. The
coaching index scores can be increased, which will help to show the amount of quality of
improvement of the managers of the business entity of Paycor. Thus, it can be said that the
gaps can be overcame the gaps that are present in the interpersonal skills of the employees.
Overall, it will increase the efficiency level of the managers as continuous learning will help
to overcome the barriers that arise in the organizational culture of Paycor.
Q2. Bridging skills gap requires technical skills-based programs. In your
assessment, was there any program related to enhance transformational leadership
skills among managers? If none, what two specific programs would you recommend and
why?
There was not any program that can be related to enhance transformational leadership
skills among managers. So, in this context, it can be said that specific programs are required
to enhance the transformational leadership skills among the managers of the organization of
Paycor. It can be noted in this context that the advancement in the area of technology has
increased the competition between the organizations in all the business sectors that are
present around the world. Paycor is also one such organization who is looking for sustainable
competitive advantage in the market place of America. For this, transformational leadership
is required that need to be followed by the managers, so that it will help to align the aims and
objectives of this software company with the employees who are working there. They possess
the ultimate responsibility for managing the talent that is present within the employees of
Paycor. A sustainable organization can be created by implementation of these two programs,

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which are Basic through Advanced Transformational Leadership Skills and How to Deal with
Staff Issues Fast & Effectively. These two programs will help to build a healthy and
sustainable work culture within the organization of Paycor and provide individual support to
the employees by their managers. The vision of this business house can also be focused in a
better way through following this leadership and high performances can be expected by the
managers from their employees, which will ultimately help Paycor to gain the competitive
advantage over the rival institutions that are present in the market place of America.
Q3. How does the Leadership effectiveness model apply to the case? Give an example
for each of the three “angles” of the said model from the case.
Leadership plays an integral part in the performance and improvement of an
organization. It also impacts on the overall performance of a particular company irrespective
of its industry. In this context, it can be said that in this leadership effectiveness model, there
are 3 angles which form this model. They are personal effectiveness, interpersonal
effectiveness and business effectiveness. Personal effectiveness, if this leadership
effectiveness model is applied to the organization of Paycor, a clear and structured thinking
can be performed by the managers which will have clarity of thought and effective
approaches can be made in order to make decisions to reach towards the vision of this
business entity. Maturity level can be increased along with rise in self-awareness level and
self-management, which will help to adapt a proper and healthy work life balance.
From the viewpoint of interpersonal effectiveness, effective communication between
the managers and the employees of Paycor can be maintained, which will help to handle the
issues with clients and prompt decisions can be made in case of providing the solutions to the
clients. Skills and competencies can also be developed by coaching, mentoring and other
developmental activities by the managers. From the business effectiveness viewpoint, leading

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and facilitating the change that is required according to the issues and raised and overcoming
them proves to be a vital part in running a business house. Customers can be managed in an
effective and efficient way and they can be satisfied by meeting their needs and requirements
by building as well as leveraging the relationships with the value chain partners and
customers. The vision can be set with a proper direction and strategy towards sustainability
and competitiveness, which are essential in this global modern business world. Overall, it can
be said that this leadership effectiveness model will help Paycor to overcome the issues that
has risen in the case study.