Leadership and OB: Analyzing Susan's Case Study and Recommendations

This case study report examines the organizational behavior of Susan Taylor, focusing on the challenges she faced in her new job. The report identifies key issues such as the lack of a positive organizational culture, ineffective team management and development, and insufficient motivation. It explores relevant organizational behavior theories, including scientific management, power culture, Tuckman's team development theory, Belbin's team roles, Maslow's hierarchy of needs, and Vroom's expectancy theory. The analysis provides recommendations for Susan, emphasizing the importance of fostering a positive work environment, implementing effective team management strategies, and employing motivational techniques. The report concludes with a summary of the findings and recommendations for improving Susan's leadership skills and the overall organizational performance.

ORGANIZATIONAL
BEHAVIOR
(SUSAN CASE STUDY)

INTRODUCTION
• The following report consists of a case study related to organisational behaviour of an
employee in different organisations. Organisations need to properly manage all the
employees as well as their behaviour. This will help company in attaining their aims and
objectives within given time period.

BRIEF OF THE CASE
• In this case new job scenario of Susan Taylor is described. Susan went for an interview
nine months ago at an organisation she wanted to work for. She was soon fed up by her
new job due to culture of the organisation. There were no modes for motivation at her
new employers. Her colleagues were not professional enough. The senior executives at
company did not had respect in eyes of their subordinates. In the older organisation where
Susan used to work as a production controller she was respected by her juniors as well as
subordinates. The scenario was not the same with her new job.

MAJOR ISSUES FACED BY SUSAN
• There are three major issues identified with the help of this case study. Below mentioned
are these three key issues:
• 1) Lack of positive organizational Culture
• 2) Team management and development
• 3) Motivation

EXPLANATION OF OB ISSUE
ISSUE 1
• It is important to set up a positive organisational culture in organisation where Susan is
working. Organisational culture is defined as various believes, values, and attitude that is helpful in
accomplishing the organisational targets and goals. Various organisations have to adopt different
type of culture so that they can smoothly run their business. Managers as well as leaders of the
company should motivate their employees and enhance the employee satisfaction level.
Organisational culture is defined as the way in which individuals work within the company. The
workplace culture affects employees and workers in positive as well as negative manner. It is
important for the company to manage the effectiveness of positive work culture at the workplace.

OB THEORY THAT IS RELATED TO THE CASE SCENARIO
THEORY 1
• The scientific management theory is a theory that analyses workflows in all decision to
improve economic efficiency specially productivity in an organisation. This management
theory was developed bye in snow Taylor in the year 1890s.

CONT…
• Taylor devised four principles for scientific management theory, which were:
• 1. The development of a true science of management
• 2. The scientific selection and training of workers
• 3. Proper remuneration for fast and high-quality work
• 4. Equal division of work and responsibility between worker and manager

OB Theory that is related to the case scenario
Theory 2
• Power culture - According to this type of culture, there are various regulations as well as rules which
have to be followed by workers and employees. There is a person within the organisation or department
which has to handle all the things related with employee performance.
• Task culture - This is defined as the organisational culture and which different teams of the company e
are formed in order to solve a particular situation or project.
• Person culture - According to this type of culture, employees and workers working in the company are
known to be e superiors.
• Role culture - This is defined as the organisational culture which depends on specific regulations
(Mackey, and et.al, 2018).

EXPLANATION OF ISSUE 2 IN CASE
• The second issue is related with the team management and development. This consists of
handling the management of team in proper manner and making all employees to work
hard for attaining their goals in specified time frame. It is essential for Susan to manage
the team members so that they can attain their targets and goals in specified time
(Hassandoust and Techatassanasoontorn, 2020).

OB Theory related to the second issue of case
Theory 1
• The Tuckman theory was given by Bruce Tuckman in the year 1965 and according to this
theory, there are various type of individuals who exist in a team. They have different
skills and expertise in different areas. they have to work together in order to complete the
tasks for projects assigned to them. There are basically five stages of team development
according to this theory.

CONT…
• Forming- It is the first stage of team development theory. In this, team is given tasks and
activities which it has to perform. The various activities involved at this stage are
collecting information, planning and bonding. Different people who have come from
different backgrounds come together and get time to talk to each other.
• Storming- In this stage, the formed team start sharing their task and suggesting ideas to
each other for completion of project work. As each of them present ideas so there are high
chances of conflict among members.

CONT..
• Norming- In this phase, team members work on practices which are agreed on values and
rules in which they should be operate.
• Performing- This phase is identified through high level of independence, knowledge,
motivation and competence.
• Adjourning- This is called the last phase of team development where project is
completed and member of team are separate.