Recruitment, Leadership, Motivation, and Training Plan Report

This report provides a comprehensive analysis of working with and leading people within an organization, focusing on key areas such as staff recruitment, leadership styles, motivation techniques, and training plans. It begins with the preparation of a job advertisement for a Store Manager position at Clarks, detailing the responsibilities, required skills, and educational qualifications. The report then assesses the impact of legal, regulatory, and ethical considerations on the recruitment and selection process, referencing relevant UK legislation. The interview process is simulated with two candidates, highlighting conflict resolution strategies in team decision-making. Furthermore, the report delves into the skills and attributes needed for effective leadership, emphasizing motivation and communication. Finally, it addresses the importance of training and development needs for individual employees, outlining a sample training plan and methods for assessing individual performance and development requirements. This assignment provides a holistic view of human resource management and leadership practices within a business context. Desklib provides solved assignments and past papers for students.

Working with and Leading People
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Table of Contents
Introduction...................................................................................................................3
Task 1: Prepare an Advertisement to recruit a new staff.............................................4
Task 2: Prepare a report on leadership, management and motivation of staff..........15
Task 3: Prepare a report of Training plan...................................................................20
Task 4 Be able to assess the work and development needs of individuals...............22
Conclusion..................................................................................................................25
Reference List.............................................................................................................26
Appendix for LO3 and LO 4:.......................................................................................27
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Introduction
An organization performs many roles and responsibilities by appointing employees,
departmental heads and follows different leadership styles. Any organization starts
its business with the recruitment of the staffs and ends when the objectives are
achieved. Different styles of leadership also influence the organizational behaviour.
A leader and a manager in the organization performs their respective functions and
roles to achieve mutual goal of increasing the productivity. This assignment focuses
on the different styles of leadership that influences the organizational behaviour. This
assignment also highlights the recruitment process that takes place in the Clarks
Company with job specifications and certain requirements. Leadership and
management are two integral part of the organization, which are discussed in the
assignment.
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Task 1: Prepare an Advertisement to recruit a new staff
1.1 Prepare a documentation to select and recruit a new member of staff (Store
Manager)
Clarks being an international retailer and shoe manufacturer company has decided
to conduct a job interview for recruiting a store manager for the Company. The
company has posted a detail description of the requirements in the advertisement
below:
Job Advertisement
Title: Store Manager Hove (Franchise)
Position: Store Manager
Type of Role: Permanent
Hours: Full Time
Salary and Benefits: Up to £22,000
Closing Date: 17/7/2017
Responsibilities: The store manager is entitled to perform certain roles and
responsibilities. The responsibilities are to:
 Ensure that the employees provide better customer service by addressing their
queries
 Recruit skilled staffs and hence give appraisals
 Ensure that the store is achieving the set target by earning revenue for the
company
 Maintain all the assets of the Company personally
Skills Required:
 Must possess leadership skills
 Must have time management skills
 Must have the capability to set budget and handle accounts department
 Must have good writing and speaking skills (Communication skills)
Educational Qualification:
A higher school diploma or Bachelor’s degree in retail management
Experience Required:
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0-2 years experience in retail sector or an equivalent position
1.2 Assess the impact of legal, regulatory and ethical considerations to the
recruitment and selection process
In order to be selected for the position of the store manager, the person must be
aware of the various legislation and the laws enforced by the Government of UK for
all companies operating in UK. Some of them are outlined below:
Equal Employment Opportunity: This act ensures that the concerned company
does not discriminate any staffs or the employees and even the applicants on the
basis of their background, race, color, sex, religion. The act ensures that the
employees are not treated unfairly on the basis of promotion, recruitments,
entitlements of compensation and benefits.
Equality Act 2010: This act incorporates that no employees working within the
organization or the job applicants must be treated unequally and unfairly. This act
ensures that no employees is discriminated based on religion, caste, creed, color or
sex.
Equality Act 1970: This act enforces that no discrimination is to be practiced
between men and women. This act incorporates that no company has the legal right
to have gender bias in terms of payment.
Disability Discrimination Act, 1995: This act enforces that the employees are not
facing any kind of harassment or biased treatment. All employees are to be treated
fairly irrespective of their race, colour, sex, religion or any other factors.
Race Relation Act, 1976: This act was established by the Parliament of United
Kingdom to protect individuals from any kind of discrimination on the ground of race.
Every employee is to be treated irrespective of colour, nationality, colour. All the
individuals are to be treated equally in terms of educations, provision of goods and
public functions.
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1.3Take part in the selection process
In the interview process, the CVs of two candidates are discussed below:
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Terrence Lewis
105 Shakespeare Road, Preston CT 06315
Mobile no.- 5569864325
Email- [e-mail]
------------------------------------------------------------------------------------------------------
Date of birth: 6/17/19**
Gender: Male
Marital Status: Unmarried
Skills: I have the ability to meet deadlines
=========================================================E
Education:
Bachelor’s Degree in Retail Management Studies in 2014
Master’s in retail management in the year 2015
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~
Experience:
Working in Sainsbury from 21st June 2016 till now
Current Salary- £ 20,000
James Pa
Email- Jam
Contact nu
Address:
Personal d
I am capab
of the com
Education
Master deg
Diploma in
Work expe
Company
Hobby: Int
Salary- £ 3

Preparatory Notes:
During the course of the interview, few common and situational questions will be
asked to each candidate. The questions to be asked are outlined below:
Common questions to be asked will be:
 What is your educational qualification?
 Tell something about yourself
 Say something about your family background
 Why you want to join this company?
 Do you have work experience, if yes what is your current salary?
Situational questions to be asked are as follows:
 If the company requires are you ready to relocate?
 If there is pressure in the company, How will you meet the deadline?
Interview 1- Terrence Lewis (Role Play)
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Scenario: Terrence Lewis is being interviewed by two members of the recruiting
team for the role of store manager.
Individuals involved Interviewer 1 (I1), Interviewer 2 (I2), Candidate A
(Terrence)
Terrence: Good Morning gentlemen. I am Terrence
I1: Hello, Please have a seat. Tell us something about yourself.
Terrence: I am from London and have done my schooling and college life from
Eton University. My main course of subject was Retail management and has
scored 97% in the final exams
I2: Excellent, Why you want to join this company?
Terrence: As I belong to an educational background of retail management, I
would be able to meet the requirements of the company. I have heard that the
company has a very good reputation and requires expertise as store manager for
the company

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Scenario: James Patterson is being interviewed by two members of the recruiting
team for the role of store manager
Individuals involved Interviewer 1 (I1), Interviewer 2 (I2), Candidate B
(James)
James: Hello Gentlemen. I am James
I1: Hello, Please have a seat. Tell us something about your family background.
James: I am from New York and my family is in London. Due to education and
job requirement, I have to shift to New York
I2: Excellent, Are you ready to relocate?
James Yes, as long as the company requires, I will definitely relocate myself and
meet the expectations of the company
I2: Why you want to leave your previous company?
James: I want to leave the company where I am currently working, as there are
better opportunities in this company. I want to join the company as the company
deals with the subject on which I have done my education and have a passion for
the sector.

3.2 Demonstrate working in a team as a leader and member towards specific
goals, dealing with any conflict or difficult situations
Interview Decision-sheet for Terrence Lewis Candidate A
Question or evidence
requested
Demonstrable
(yes/ no)
Reasons and comments for decision and
feedback
Qualification
Bachelor Degree in
Retail Management
Yes Required for the job
Responsibilities
Can you meet Deadlines
and handle budget?
Not so sure Meeting deadlines is an essential factor required for
the job
Contribution
Have you done anything
recommendable
No No distinction or merits achieved being an average
student
Academic leadership
Can you handle a team Yes Handling team is required as situations may arise
Desirable skills and experience relating to other criteria pathways
Other assessed
experience
Demonstrable
no
Comments
Experience will help to understand the job role
in specific
List other assessment No N/A
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Interview
result Appointable
[ No ]
If yes, Overall Ranking
__50___out of
__100____
Not appointable [ No ]
Interview Decision-sheet for James Patterson Candidate B
Question or evidence
requested
Demonstrable
(yes/ no)
Reasons and comments for decision and
feedback
Qualification
Bachelor Degree in
Retail Management
Yes Required for the job
Responsibilities
Can you meet Deadlines
and handle budget?
Yes Essential skills and is a positive factor in the
candidate as the company may demand
Contribution
Have you done anything
recommendable
Yes I was appointed as the retail assistant in previous
company.
Academic leadership
Can you handle a team Yes Handling team is required as situations may arise
Desirable skills and experience relating to other criteria pathways
Other assessed
experience
Demonstrable Comments
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Yes Experience will help to understand the job role
in specific
List other assessment No N/A
Interview
result Appointable
[ Yes]
If yes, Overall Ranking
__80__out of
__100____
Not appointable [ ]
From the above interview decision sheet, a conflict has arouse as to whom to select
for the position.
Resolution
I would deal with the situation by resolving the issues in the selection of the
employees. I would select the employees based on their competency level and their
skills. Experience matters a lot as it will be essential in the company. I would assess
that the employee possessing all the skills are hired in the company.
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Scenario: A conflict has taken place between the two interviewer regarding the
selection of the candidates either A or B
Individuals involved Interviewer 1 (I1), Interviewer 2 (I2),
I1: From the above interview decision sheet, it is evident that Candidate B (James
Patterson) has all the required qualifications.
I2: Yes, but Candidate A can be educated and improvised over the passing of the
course
I1: No, but we require experienced staff for the company and accordingly James is
much more accountable and good for the position than Terrence