Leadership, Management, and Operational Strategies at Metcalf's

This report provides a comprehensive analysis of leadership and operation management within Metcalf's, a food business operating globally. It defines and compares the roles and characteristics of leaders and managers, explores various leadership theories and models, and examines their strengths and weaknesses. The report delves into key approaches to operation management, including Six Sigma, Lean theory, and queuing theory, and assesses the roles of leaders and managers in achieving business goals and objectives. It also analyzes factors impacting operational management, discusses how leaders and managers can enhance efficiency, and evaluates the influence of the business environment. The report concludes with a critical evaluation of the application of operation management within Metcalf's and its impact on the company's performance. This report aims to provide insights into effective leadership and operation management strategies.

MANAGEMENT AND
OPERATION

Table of Contents
INTRODUCTION.....................................................................................................................................3
TASK 1.......................................................................................................................................................3
(a) Define and compare different roles and characteristics of leader and manager............................3
(b) Role of leader and function of manager.............................................................................................4
(c) Theories and model of leadership.......................................................................................................5
(d) Different between role of leader and functions of manager................................................................6
(e) Strength and weaknesses of different approaches..............................................................................7
(f) Different theories and approaches of leadership.................................................................................8
TASK 2.......................................................................................................................................................8
(b) Importance and values of operation management to achieve goals and objectives............................9
(c) Factors that create impact on operational management....................................................................11
(d) How leaders and manager can improve efficiency...........................................................................11
(e) Analysis different factors which affect to business environment......................................................12
(f) Critically evaluate application of operation management and factors that create impact on the
company................................................................................................................................................12
CONCLUSION........................................................................................................................................13
REFERENCES..........................................................................................................................................14

INTRODUCTION
Management determines very important roles through signifies roles and responsibilities.
There are various member within the company, who are participate to achieve goals and
objectives. Operation management covert raw material into finished goods through organization
can maintain revenue and profits (Cooper, Dowsett and Rogers, 2013). Present report focusing
on Metcalf’s which food business is and operating functions in different part of the world.
For gaining insight knowledge of the company, present report covers roles and
characteristics of manager and leader. Furthermore, it also includes theories and models of
leadership. Moreover, it also covers strength and weaknesses of different approaches to dealing
with situation. In addition to this, it also involves key approaches to operation management and
role of leader and managers are play within the enterprise.
TASK 1
(a) Define and compare different roles and characteristics of leader and manager
Manager and leaders both give effective participation and outcomes through business can
achieve their goals and targets. Manager manage business operations and outcomes whereas
leader possess quality to take initiative within Metcalf’s. They both has different role and
characteristics that are as follows:
Basis Leader Manager
Characteristics Leaders are possess quality
to take initiatives to make
decisions and effective
things within the chosen
organization.
On the other hand, manager
demonstrate same things for
evaluating business results
and outcomes that assist to
make proper decisions and
results Pei, Deng and Qi,
2016).
Focus In the cited firm, leaders
always focusses on new
strategy trough can create
Manager of Metcalf’s has
crucial duty to focus on
profits and revenue of the

creativity and productivity
for enhance business profits
and results at workplace
(Cooper, Dowsett and
Rogers, 2013).
company. In this context,
they are measuring
performances through create
planning of budgeting and
time scale to accomplish
each activity.
Vision Leaders of the chosen
organization has quality to
motivate employee and
other members who are
participate to accomplish
desire outcomes and
effective results. In this way,
they are targeting to
customer in positive way.
Manager of the cited firm
has vision to create various
opportunity which assist to
develop profits and revenue.
(b) Role of leader and function of manager
Within Metcalf’s leader and manager has effective role and functions through they can easily
achieve market share and maintain profitability at workplace. Following are different role of
leader and function of manager at workplace:
Functions of manager
 Planning: In order to achieve goals and objectives, planning is the main role of
leader through they can make strategy to formulate plan. In this way, Metcalf’s set
activities and actions which assist to create effective food products. Hence, the
Organizing: After planning, the company need to organize various activities through they
are able to demonstrate quality products and services (Chaouachi, Kamel and Nagasaka,
2013). Further, functions that are measure at workplace determine high monetary benefits
and earning foreign currency in various part of world. Thus, strategy is make by the
Metcalf’s for attaining effective results and operations.
 Leading: For attaining with different element and profit, the cited firm has responsibility to
make positive and the better results at workplace. In this aspect, managers are motivating to

different employee who are participate for achieve goals and objectives. In addition to this,
launching of new product can be taken with the help of leading.
 Controlling: Manager has also role to demonstrate loopholes of the business through they
can ascertain profitability and measure obstacles (Pei, Deng and Qi, 2016).
Role of leader
 Monitoring: It is very important to analysis business operations through monitoring. In
this aspect, the organization need to concentrate on different element which make
sustainability and positive results. With the help of monitoring, Metcalf’s leader can
identify performance which make effective results.
 Entrepreneur: Every leader possess some quality through, they are implement new things
and strategy at workplace. In respect to this, in Metcalf’s leaders need to identify issues at
workplace which face by them to implement changes.
 company can capture whole world in term of bakery products and services.
(c) Theories and model of leadership
Within the enterprise, there are various theories can be applied which make successful
operations and outcomes. In this aspect, following theories can be implemented:
Situational theory: In this theory, the company need to identify situation through identical
tools and methods (Jereme and et.al., 2015). Thus, Metcalf’s can easily deals with different
situations at workplace easily. It will also helpful to demonstrates plan on the basis of workers
capabilities and their performances within the cited firm. It will assist to generate high revenue
and profits which make positive results.
Contingency theory: In this style, situation handle by leader through emphasize on
particular outcome and operations. Only leaders are take responsibility and role to determine and
solve business situations within Metcalf’s. They are majorly adopt three elements such as task
culture, position and relations which based on particular operations and outcomes Pei, Deng and
Qi, 2016).
Systematic theory: Systematic theory is based on developing functions and operations of
the business. In respect to this, the cited firm can improve profitability and targets through

assessing roles and responsibility at workplace. At every level of the enterprise, they are taking
roles and duty through they can develops positive results and outcomes.
(d) Different between role of leader and functions of manager
Within the cited firm, Maslow’s theory can be taken through roles and functions of leader
and manager can demonstrate respectively. In this way, effective functioning also take place
which assist to develops positive results and operations. Following difference can be seen at
workplace among leader and manager:
Basis Leader Manager
Changes Leaders perform functions
through making new and
change strategy so that
they are perform new
functions and operations in
systematic way (Jereme
and et.al., 2015).
Manager never change any
strategy to enhance profits
and revenue. They are
always motivate to
employee for attaining
positive results at
workplace. Hence, goals
are achieve through
performing various
activities.
Responsibilities Leaders of Metcalf’s are
not responsible to
determine effective
working conditions and
payment to various
employees to achieve goals
and objectives. In this
aspect, they are only
responsible to attain goals
and objectives of the
enterprise (Shigenobu,
Noorzad and Senjyu,
However, manager are also
responsible to take
decision through giving
proper working conditions
and payment to each
employee so that company
can take results at
workplace.

2016).
Operations Leaders of the
organization, are
responsible to make
strategy to perform
functions and operations at
workplace. In this aspect,
Maslow’s theory determine
different types of needs at
each level of the business.
Hence, they can support to
whole business.
However, manager of the
company is control
obstacles and loopholes of
the business through they
can easily attract new
customer and attain high
revenue at workplace.
(e) Strength and weaknesses of different approaches
The company has various methods through they can achieve their goals and objectives. In
this way, business issues can be solve easily which make high revenue with operating various
activities and actions at workplace (Pei, Deng and Qi, 2016). Hence, Metcalf’s has
communication method through they can easily maintain relations and positive results. With the
help of communication, various information and actions can be share at workplace. In this way
following strength and weaknesses can be assess:
Strength
 Share various ideas and opinion with different members
 Maintain relations at workplace with different people and members (Shigenobu, Noorzad
and Senjyu, 2016).
 Transparent and effective communication through organization can achieve their goals
and objectives.
 Interaction can create high knowledge and skills.
Weaknesses
 High conflicts among various member due to different personality and perception.
 Due to arguments it also create problem to making positive results.

 Decision making delayed due to different types of opinion and perception of employee.
Another method that can be taken at workplace of Metcalf’s is encourages to employee for attain
business objectives and goals. In this aspect, brainstorming is the best method through employee
are motivated to accomplish desires results (Chaouachi, Kamel and Nagasaka, 2013). Hence,
they can easily develops solutions to measure outcomes.
(f) Different theories and approaches of leadership
There are different types of leadership style through Metcalf’s can implement new
process and system. In this aspect, following theories can be considers:
 Trait theory: Leader of the company can use trait theory in which they are perceive roles
and responsibilities to deal with situation. They have childhood quality to maintain
relations with operations and profitability. Thus, Metcalf’s can achieve their targets and
positive results. Leaders of the company have quality such as intelligence, consciousness
and many more things that are assist to gain high revenue and profits within the business
environment. As results, company can take responsibility to deals with situations and
handle queries of customers (Shigenobu, Noorzad and Senjyu, 2016).
 Contingency theory: This theory argued to lead different employee at workplace. In this
aspect, certain people have quality to deals with situation so that it is essential to maintain
business results through perform various activities and results. In addition to this, leaders
are signifies to delivering profitability at workplace through determine roles and
responsibility to different member of the company.
TASK 2
(a) Key approaches to operation management and roles of leader and manager play at business
Operation management is essential element in which Metcalf’s perform functions to provide
effective product and services. In this aspect, revenue and profits of the company can be enhance
through business can deliver effective performances (Chaouachi, Kamel and Nagasaka, 2013). In
addition to this, the chosen organization can use different approaches through they are able to
deliver positive outcomes. The company can use following element to satisfy customer demand
and maintain operations:
 Six sigma: Six sigma is set of different techniques, that can improves and enhance
business profits and results at workplace. In this aspect, Metcalf’s need to eliminate

loopholes and defects that create problems to perform business functions and operations.
In this aspect, performances of the company can be measure to deals with situations at
workplace. Further, when the company make products some errors are occur in food
products so that it is essential to deliver effective results.
 Lean theory: In order to consider lean theory, there are various things in which company
have high profits. In respect to this, the chosen organization can eliminate waste material
from products and services. Hence, they can easily deliver effective results and perform
functions for enhance quality and standard products. Waste and overburden can easily
remove at workplace so that company will achieve high profits and revenue. It will assist
to Metcalf’s to attain objectives and goals (Jereme and et.al., 2015).
 Queuing theory: Queuing theory is determines as mathematical approach that assist to
maintain queues and line for product making and development. Hence, the chosen
enterprise can easily deliver effective results and operations which needed for
technological advancement.
Role of leader
Leaders of the company are playing very important roles that are as follows:
 Set clear vision (Shigenobu, Noorzad and Senjyu, 2016).
 Motivating to employees
Role of manager
Manager of Metcalf’s are also playing essential role which are as follows:
 Organizing things
 Perform function to organize things at workplace
(b) Importance and values of operation management to achieve goals and objectives
Operation management is very important elements that describes various features and
outcomes to deliver positive results. In addition to this, it also create positive value
through business can achieve their targets and positive results (Kim, Park and Jung,
2014). In Metcalf’s there are various elements which need to be undertake to determine

objectives and goals. With the help of different elements, values and importance can be
achieve that describe as follows:
 Reduce production cost: In order to make decisions, there are various results in which
Metcalf’s need to reduce their product cost. It will assist to make products and services at
very low cost through distributing profitability at workplace (Chaouachi, Kamel and
Nagasaka, 2013). Hence, Metcalf’s can assist to make high profits and revenue at
workplace.
 Take right action and deliver effective product: With the help of operation management,
Metcalf’s can achieve their goals and objectives. In this aspect, right action taken at
workplace for maintain relations with various customer and employees. Operation
management create value and importance for ascertain positive outcomes (Chaouachi,
Kamel and Nagasaka, 2013). In addition to this, the company has ability to deliver
effective information.
 Control and distribution system: Operation management of Metcalf’s control each
activity that perform to control and distribution system. In this aspect, the company can
maintain their transaction and activity in which business can lead through developing
outcomes at workplace (Hsiao, Fan and Lan, 2014). In addition to this, the cited firm
also distribute functions through they can achieve targets.
 Transformation of raw material: Operation management also important to deliver raw-
material into finished goods. Hence, they are easily achieve goals and objectives through
supplying material at workplace. It will helpful to attain high monetary fund within the
organization (Christopher, 2016).
 Capacity management: In this aspect, Metcalf’s need to manage capacity within the cited
firm. Thus, the company need to monitor their performances through assess their skills
and knowledge for generate revenue and profits. Hence, it will maintain values and
importance.
 Process design: In order to operate functions and operations, Metcalf’s determine
process through they will easily attract potential customer and effective results. In
addition to this, process design also taken for ascertain processing for making products
and service. In this aspect, it is very important to determine effective products and
services (Pei, Deng and Qi, 2016).

(c) Factors that create impact on operational management
Following are different factors that creates impact on the company operational management
of Metcalf’s:
 Work process: With the help of work process, Metcalf’s make their targets for assess
roles and responsibility. It will assist to determine high profits and revenue at workplace
through they can easily achieve their goals and objectives. As results, the company can
easily monitor their performances and actions (Shetty, Kishore and Rajeev, 2014).
 Employee training: Employee training is also essential element that determine high
value and effective results through providing food and services in different areas. In
this aspect, Metcalf’s has responsibility to arrange employee training through they
will easily earn profits and revenue.
 Relationship with stakeholders: When Metcalf’s determine their products and
services in different part of world, it is assist to measure relations with customer.
Therefore, the company can easily take outcomes for assess their results and
outcomes (Cooper, Dowsett and Rogers, 2013). In this aspect, the cited firm can take
roles and responsibility to different members.
 Corporate social responsibility: The company is also responsible to generate their
profits through determine responsibility for outside the environment (Liu, Wang and
Zhang, 2015). In this aspect, Metcalf’s can arrange results for protect their business
environment at effective place. When they are making products and Services
Company need to essential for assess outcomes within the business environment.
(d) How leaders and manager can improve efficiency
There are various things in which Metcalf’s can improve efficiency for their business. In this
aspect, objectives and goals can be achieve. It also improve workers performances that
can be manage for achieve targets and goals and targets (Reddy, Park and Jung, 2016). In
addition to this, profitability can be maintain through assess roles and responsibility of
business employee. Following are some elements through efficiency can be improves:
 Keep focus on goals and outcomes: In order to make effective results, it is essential to
deliver efficiency that assist to achieve targets of the company. In this way, the business
can set goals and focus on it very carefully (MENG and SHI, 2013). Thus, they can easily
monitor their performances for protect employee and customer satisfaction.

 Match task with employee skills and performances: With the help of matching task
with employee performances Metcalf’s can achieve targets and goals. In this aspect,
performances can be taken that determine to deliver effective performances and
positive results (Zeng, Hu and Li, 2014).
(e) Analysis different factors which affect to business environment
There are different factors which can impact on business environment of Metcalf’s. They are
as follows:
Value system: Value system are determine which based on culture and norms which assist to
make effective results. In this aspect, the chosen business need to concentrate on product
and service value (Guo, 2016). It assist to find issue and obstacles which face by
Metcalf’s to produce products and services.
Mission and objectives: There are some mission and objectives that create impact on the
business performances. Thus, organization need to concentrate on mission and objectives
which assist to make effective performances.
Internal relationship: In respect to this, relationship with customer and employees also create
positive impact on the business performances. It assist to make profitability and maintain
relations at workplace (Sechilariu, Wang and Locment, 2013). Hence, Metcalf’s can
easily attain outcomes and positive relations.
(f) Critically evaluate application of operation management and factors that create impact on the
company
Operation management is very critical word that assist to make high profits and results at
workplace. In this aspect, the company make strategy through, they can achieve targets
and goals. In addition to this, Metcalf’s has various factors which create impact on their
business performances. It assist to gain competitive advantages and positive results.
Hence, the business can regulate regulations and policy which make for attain effective
results as well (Prakash, Srinivasan and Sudheer, 2015). Further, as critically evaluating
research, external market create impact on the company performances. This is because,
with the help of evaluating market forces, business can easily evaluate their performances
and outcomes for making the best results.
In addition to this, market research assist to analysis performances through the company
can make high profits and revenue at workplace (Prajwal Patel, Dutta and Gandhi, 2016).