Airdri Ltd: Roles of Leaders and Managers in Operations Management

This report provides a comprehensive analysis of leadership and management roles within Airdri Ltd, a manufacturer of warm air and hand dryers. It begins by defining the core functions of leadership and management, differentiating between them, and exploring the application of management by ...Read More

Management and
Operations

INTRODUCTION
Management is an activity of negotiating and dominating the actions and business
operations of an organisation irrespective of its nature, form or structure and size. Apart from
this, it is an act of framing and maintaining such business environment where each firm can work
together and accomplish the set objective s and aims of the company in improved manner. There
are diverse actions that consist in management like distribution and supply chain management
(Battaïa and et. al., 2018). This assignment is based on Airdri Ltd which is a manufacturer of
warm air and hand dryers. This company has 40 years experiences in the design and production
of warm air and hand dryers. This written document will discuss about different roles and
responsibilities of leaders and mangers for effective understanding of environment. Moreover,
different theories and concepts are c0overed in context of managing and controlling the business
actions. Operation management is effective as this assist in accomplishing business objectives in
proper way.
TASK 1
1. Definitions of roles of management and leadership
Leadership is explained as the capability of an individual or a company to lead a unit of
multitude to a common aim and objective by developing clear vision and providing information
about it to all employees and teammates.
Management is described as an act of conducting and coordinating entire activities and
operations of a company to accomplish the set aims, vision, mission and objectives by the
leadership in set time duration.
According to Rauch & Behling, Leader is an individual who is accountable to motivate
people of a company to accompl9oh the activities of an organised group toward goal
achievement.
According to George R. Terry, Manager is an individual who is in-charge of a team of
individual for executing a specific task within the firm (Carreiro, Jorge and Antunes, 2017). The
person are responsible to devise and frame strategies to accomplish business aims and objectives.
2. Difference between leadership and management functions
Accordant to John Kotter, there are several different between leadership and management
and the explanation of them as below:
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 A leader is a person who has followers even when they do not inevitably have a title
whereas administrator has to utilise their title to acquire individual to listen them.
 Leadership is simply explained as the activity of directing a group of individual whereas
is defined as the activity of administrating and controlling business activities and people
(Correa-Florez, Gerossier and Kariniotakis, 2018).
 The main purpose of leadership is to communicate and motivate employees to
accomplish the goal without forcing them to do anything. Whereas the major motive of
management is design strategies so that the employees can accomplish the set business
goals in effective manned in granted time duration.
3. Analysis of the management by objective process discussed by P. Drucker
Management by objectives is an execution administration approach in which a balance is
shout among the verifiable of workforce and the objectives of a company. Accordant to P.
Ducker's , management by objectives is to determine joint objectives and to offer feedback on
the results. There are several conditions that are set by respected anthers and they are consisted
as the process of management by objective. To accomplish business goal, firstly company set
business objectives then provide information about it to employees so that they aware with
them. Next step is monitor, the management should monitor employees execution and provide
them help where they required. In nest phase management and employees meet to discuss that
how well they has met their objective. Finally step is reward performance, in this stage,
employees are rewarded for their good performance and hard work in term of attaining business
aim.
4. Illustrate the three management roles theory H Mintzberg examples
Accordant to H. Mintzberg, roles of administration are explained as under:
Monitor- In this role, the person seek out information connected to company and sector,
looking for relevant changes in the environment (Gerrish and et. al., 2017). Fro example, in
Airdri Ltd, the management of the company can adopt this role and with the help of it they can
identifying the changes that are generating specific industry in which they operating their
business.
Disseminator- It is another role of management, in it the manager communicate
important information to its employees. For instant, in the situation of adopting new technology
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and framing new strategy, the manager of Airdri can deliver this information by adopting this
management role to all the workforce of the firm.
Spokesperson- In it, manager represent and speak for their company. In Airdri, by
adopting this management role, administrator can transmit and deliver information about
business gaols of the company to its investors, customers, suppliers and others (Gokhale and
Vibhor, 2017).
5.Analyses leadership traits theory and discuss two styles of leadership
Trait Theory of Leadership- This concept of leadership is founded on the characteristics of
diverse leaders both the prosperous and unsuccessful. In Airdri, this theory can be implement to
predict effective leadership. The trait theory gives constructive information about leadership. For
example, the respective company can implement this concept to form the manager aware of their
capability and weaknesses and therefore they get an effective acknowledgement of how they can
improve their leadership abilities.
Styles of leadership
Democratic leadership style- In this leadership style, the individual make discussion to
the employees and team member before taking decision. For example, in Airdri, this leadership
style can be follow in company board meeting in which all the employees are allow to participate
and share their views.
Autocratic leadership style- It is another leadership form in which individual is the single
person who is responsible to take decision. Fro instance, in Airdri, if the manger make changes
in working hours for various employees without consulting them, then style of leadership can be
adopt by them.
6. An analysis of hard management skills and Soft leadership skills
Hard management skills- It basically include of some particular skills that are most
important to a person in context of accomplish growth and success regarding a specific job role.
In context of Airdri, it consist that knowledge and skills that assists in enhancing the execution of
employees (Ichinose, and et. al., 2018). Hard skills are knowledge about accounting, web
designing, computer programming, mathematics etc.
Soft leadership skills- It refer to those skills that are required by a leader to perform their
business function in more improved way. In reference to Airdri, leaders of the firm have some
soft skills like feedback, motivation, positivity, communication, creativity and others.
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7. Discussion of three transformation processes in operation management
Transformation activity is any action or unit acts that takes one or more inputs,
transforms and add value to them and provide results for consumers or customer (Jones, 2017).
Input resource are segregated between transformed resources such as material, information and
consumer etc. and transformation resources. For example, it can be an activity of converting raw
material in to finished goods. Three process of transformation are as beneath:
 Modifications in the physical characteristics of material or consumers
 Alteration in the location if material, data and client
 Modification in the ownership of material or data
TASK 3
8. A discussion of the roles managers plays in Total quality management approach
Total quality management- It indicates to an ongoing affectivity of detection, diminution and
eliminate issues and problems for the manufacturing, contour supply chain management,
processing effective consumer's experiences and assuring that workers are up to speed with
training. In Airdri, it can be an ongoing activity of determining and resolving problem from
production process of the company. The basic purpose of it is to hold all the organisations and
contributors that are pertained in production actions to all over attribute of the goods and
services.
Roles of manager- The administrator play an important role in term of assuring
unwavering concentration on both internal and external consumers and treat the providers as
business partners to make effective relation with suppliers. They also make sure continuous
improvement of the business and the manufacturing activity.
9.A discussion of Just-in-time approach and waste reduction in operations
Just in time- it refer to a tool and technique that can be use by the company in its business to
maximise the skilfulness and minimise the waste by exploiting good during time of need in
framing raw material processes. In Airdri, this approach is crucial in operation management to
minimise the shortage of attribute (Li and et. al., 2017). It is effective to reduce wastage of
manufacturing goods and services as per requirement of customers. The just in time method also
assist in the decrement of the wwastes as the products are only received when required and in
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this manner wastage of commodities is stopped and the company make less investment as
receiving products at the time when it is not needed.
10.Three methods managers can adjust for capacity management in operations
Capacity management is an activity of assuring a business maximises its possible actions
and manufacture result at all times, under all situations (Malano and van Hofwegen, 2018). The
major motive of capacity management is to make sure that data technology origins are right sized
to accomplish current and future business necessities in a cost efficacious style. The methods of
capacity management are defined as under:
Recognising capacity problems- By adopting this method, the management of Airdri
can monitor capacity related issues like debasement of marine workplace resources, dissipation
of food production potential and importance of economic waste specially manifest in the form of
redundant fishing inputs.
Limited entry- It is another method that refers that License limitation is not by itself a
adequate evaluation to minimise capability and it neds other mechanisms to control the rate of
maximisation in capacity that can take in to consideration of capital stuffing, adoption of new
technological creation and modifications in gear or finishing periods of areas.
Incentive adjusting capacity correcting measures- It offer long term plan of action to
make control capability by altering the regulatory surroundings to create market incentives that
causes skilled worker to set their fishing ability. The measures in this section consist individual
movable quotes, taxes, royalties, group fishing rights and territorial use rights etc.
11.Conclusion on the role of managers and leaders
In operations and management leaders and managers play and effective role. Manager
design and frame plans and policies for the effective management of business activities and
operation of Airdri. They adopt different management concept and styles so that business of the
firm can operate in effective way,. They also play an effective part in term of making good
relation with suppliers so that needed material can be supply on time. Where leader use their
motivation and decision making skills to encourage employees and resolving their issues and
provide right direction to them in term of accomplishing their aims and objectives (Manzini and
et. al., 2018). Leader also adopt leadership style as per the situation so that they can work in
efficacious way in different business condition.
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TASK 2
1.Overview of the company
Airdri Ltd is a private limited company which have 40 years experience in the design and
production of warm air and hand dryers. This company was incorporated in 1974 and
headquartered in Oxfordshire, UK (Mutha and et. al., 2017). The respective firm operate its
business in electrical and electronic manufacturing industry with the help of more than 50
employees.
2.Explanation of department including the role in operations
In Airdri there are several department like production, HR, finance, marking and other
that make their contribution in running the business of the company in effective manner. In
context of management department, the role of store manager in operations are mentioned as
below:
 The person is responsible to deliver effective service to assure high extents of consumer
satisfaction.
 Store manager encourage sales team to accomplish sales obejctives by offering training
and mentoring staff.
 The main role that is play by store manager is to form the consumer feel secure and
comfortable in the store.
 The individual is accountable for designing, administrating profit and loss, handling
finance at the store and collecting day to day sales or other necessary reports.
3.Discuss the background of management team in the department
Management team is a group of people that operate at the higher extents of a company
and have daily base responsibility to administrate other individuals and maintaining
accountability for key business functions. There are various responsibilities that are carry out by
management team like designing business strategy and assuring the business objectives are
accomplished or met (Penn and Pennix, 2017). Airdri has its departmental store at Unit 4, Airdri
Retail Park, UK. In this store, there are 2 store manager, 4 sales execute and other employees
who make their contribution in running the sales activities of this store.
4.Discuss two strengths and two weaknesses of manager and leader approaches
The strengths and weaknesses of store manager of Airdri are mentioned as below:
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Strengths of manager- The main strength of store administrator of Airdri Ltd is that the
person have the skill of multi tasking. They mange the sales activities and well as manage the
cash of the store. Apart form it the person is an effective team player because they accomplish
the sales target by working in team with sales group of the store (Rafique and et. al., 2018).
Another strength is that they make focus on the customer and offer product and services as per
their needs or also consider the changes that are occurred in their requirements.
Weaknesses of manager- The limitations of a store manager can be lack of sales
experiences because the process and activity which they performed is less close to sales.
Communication is another weakness of them because there are number of customer visit to store
and they use different language in their communication. So mangers are not have information
about different languages.
5.Three specific roles and duties of management in organisation
Roles and duties of store manager of Airdri are mentioned as beneath:
Management of employees- Administrating workforce is the major duty of a store
administrator. It consists the administration of store's workers that are working at diverse levels
like sales staff, store staff, cleansing staff and clerical staff.
Maintaining the sales environment- It consist execution of store layout plans,
displaying market, refilling the stock and keeping or managing sakes record in efficacious
manner.
Team leadership- The store administrator also has the responsibility of encouraging
workforce and minimising any opposition to modify in working systems that may be needed
when strategical direction are frame. The person also make sure that all the workers perform like
a group leaving any personal problem.
TASK 4
6.Evaluate the theory of leadership style
There are several concept of leadership that can be adopt by a company in different
situation an occasion. For instant, in Airdri, the management of the company situation of
ineffective communication is arise in this situation the leader of the firm can adopt democratic
leadership style to deal with the problem (Webb,2017). With the help of this leadership form, the
person can involve employees in decision making process so that they can share their issues and
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discuss complexities with their seniors or get effective solution. The leader can suggest or make
open communication with workforce so that staff members can share their problems and interact
with their superiors. It will assist in minimising the issue of ineffective communication.
7.Discuss with examples the type of transformation process
Types of transformation process are mentioned as beneath that can be common in context
of Airdri:
Material processing- If the management of respective company adopt this kind of
transformation process then the administration of the respective firm can make transformation in
its manufacturing operations, mining operations and logistics operations such as shipping,
tracking, warehousing and postal facilities etc (Yabuki, 2019).
Customer processing- If the company adopt this kind of transformation process then
some of individual or customer of the firm do not like ideas that operations process consumers.
Then firm make change in their operations as per customers needs and demands or offering
products as per them.
8.Impact of two adjustment for capacity management
The impact of two improvement on capacity management in context of Airdri is as
below:
 If the management adopt material processing then it create positive impact on capacity
management of the services that are offered by respective firm. By making change in
production operations they can offer quality product to consumers.
 It is also favouredly affect the company in term of economic growth and maximising
sales due making transformational in production operations.
9.Provide two operational recommendations to management for future improvements
In context of Airdri, there are some suggestions that can be adopt by the management of
this respective firm:
 It can be recommended to company to that it can adopt informational transformational in
future that help in having information about the change in consumers needs and
requirements (Battaïa and et. al., 2018).
 It can also recommended to the firm that in forthcoming time, it can adopt customer
processing transformation because if it adopt then it can consider needs and demands of
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consumer in term of change in products and technologies that are used in manufacturing
product. It help in improving sales and profit of the firm.
CONCLUSION'
It has been concluded from the above define information that management and operation
is an effective activity and process of managing employees and business functions of a company.
Leaders and administrators of the company also play effective character in administrating and
organising business operation appropriately. Different types of leadership style assist in
performing in different situations and encouraging employees to work as per the situation.
Diverse operation management approaches like TQM, Just-in-time etc. assist in minimising
waste and managing inventory.
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