Operations Management, Leadership, and Amazon Case Study Report

This report delves into the crucial aspects of leadership and operations management within the food industry, focusing on the roles of leaders and managers in companies like Kellogg's and Amazon. The report begins by differentiating between leaders and managers, outlining their respective responsibilities and contrasting their approaches to goal setting, vision creation, and employee engagement. It further explores situational and contingency leadership styles and their application in real-world scenarios. The analysis extends to operational management, examining key functions such as designing, planning, managing, and coordinating. Additionally, it highlights policy formulation and financial management within the context of operations management. The report also discusses system and contingency approaches, classical management theories, and their strengths and weaknesses, providing a comprehensive overview of the subject matter. The report covers conflict situations, employee turnover, and management strategies within the context of Amazon.com inc's business.

OPERATIONS MANAGEMENT
IN
THE FOOD INDUSTRY

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P.1................................................................................................................................................1
TASK 2............................................................................................................................................2
P.2................................................................................................................................................2
P.3................................................................................................................................................3
TASK 3............................................................................................................................................5
P.4................................................................................................................................................5
Detail of Each of the key operational function:..........................................................................5
P.5................................................................................................................................................6
TASK 4............................................................................................................................................7
P.6................................................................................................................................................7
REFERENCES................................................................................................................................9

INTRODUCTION
Administration is considered as a way of organising the functioning and operations of a
company. A manager and leader play important role to play in proper functioning and
specifications of business. A company is considered as an entity of people that is properly
managed and structured that it can help to specific organisation to achieve all the targets and
objectives at the faster rate. The report is about understanding the roles and responsibilities of a
leader and manager of Kellogg’s foods limited company that belongs to UK. Also, we will
discuss importance of operations management and its function in the amazon.com inc' company.
TASK 1
P.1. Leader: A individual is the person who clench the capability to lead a specific ground or
team in order to achieve all the goals and targets of the business (Dabbene and Gay,
2011). The leader usually clenches a very dominating role which is important as well for
controlling and managing the employees working there.
 Manager: A manager is a person that is responsible for managing and administrating the
whole organisation or a particular team or group in corporation. Usually, a set of people
or employee have to report to the manager for giving the complete details of the situation
and upcoming anticipation about the business.
1. Leaders create a vision and manager create a goal: The focus of a leader is on vision
or aim of what has to be achieved (Boella and Goss-Turner, 2013). A leader plans the
whole method which can be used for batter and efficient work out that can help the
company in proper planning. The focus of a manger is on goals, it does not matter what
strategies are being used, they only focus on their targets and achieve goals. Leader
possesses extra capability that they can think out of box and managers emphasise on how
they can achieve goals.
2. Leader build leadership and manager build system and process: A leader focuses on
all the employees in the business that is supposed to be influenced in order to realise
their vision (Arvanitoyannis, 2010). They spend most of their times with their employees
and stakeholders. They build loyalty and faith by frequently delivering their promise to
them. Kellogg’s foods limited company’s managers focus on the analytical approach and
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ensure system is working well in terms of execute goals and impersonal of the business.
They don't interact more with their employee in the firm. Kellogg’s foods limited
company's leader are required to make good relationship and interactions with their
employee in order to motivate them and ensure them about the anticipation of future
outcomes on behalf of its decision. Managers in this company build a system and
process and ensure that it is supposed to be followed by their employee in any how
situation. Situational leadership: Situational leadership is a leadership style that is referred when a
leader and manager of a company must set to fit in a particular situation of the company
that will be helpful to create a favourable involvement to the development level of their
employees and he/she is trying to influence them (Davis, Pantelidis and Alcott, 2013).
With situational leadership style, it depends on the leader to change their decision-
making style according to the situation and make a developed level decision to the firm.
Within the situation, Kellogg’s foods limited company work for more profit increasing in
terms that, if its manager and leader make their decision according to the circumstances
in the business.
 Contingency leadership: This latest approach is related to the existing management
approaches (Diabat, Govindan and Panicker, 2012). In contingency approach, it is stated
that manager must make their decision by considering number of factors. Kellogg’s foods
limited company's manager must apply contingency approach according to the changes in
the situation and when this time, they must changes the resources in the company. If they
have any shortage of food products in the company that time delivering them essential
resources, the manager must make their decision to use their available resources at
present time for proving services.
TASK 2
P.2.
In any place, it is common that there were occurred various type of situations, sometime
climate is good and many times its low as well (Duckett and Willcox, 2015). So, both leader and
manager know how to manage and control such situations so that there can be no sort of issue or
conflict in amazon.com inc' business.
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Conflict situation: There come various times in a company when there occurred some conflict
situation in work place (Gebbers and Adamchuk, 2010). In these type of situation, a leader thinks
ways that how the situation can be solved out without making any future problem with any of the
employee. That means a leader thinks that how a situation can be resolved in a way that the
interaction between the employees can be maintained and the issue can be resolved as well but a
manager thinks that whatever the result may be, the amazon.com inc'.should have achieved their
predetermined targets and goals as well. It does not matter for a manager to keep and manage the
relation with other employees, a manager thinks about only the outcomes of the business.
 Employee turnover: A company may face employee turnover and it is very common for
many businesses (Gibson, 2012). It could be happened because of many reasons like less
motivation in the company, less incentive, salary and allowances etc. In this case, a leader
can focus on the ways such as providing some sort of incentives or increment of the
employee in the amazon.com inc'. Company so that they can be motivated from it and
focus more on work which will prove beneficial for the company. In this type of case, a
manager thinks about to some organisational activities are enough for the manager and it
does not matter for manager, if their staff will go in that situation(Wu, and Pagell, 2011).
Some sort of incentive and increment in the salary can motivate the employee and more
focus on the vision and objectives of the firm. A manager thinks about to they will hire
new employee and new employees will help to manager dimension of the company.
Usually, a manager does not think about including any way of providing motivation,
rather they think of changing activities that can help the company.
P.3. System approach: System approach is dependent on the assumption that everything is
internally linked on an organisation (Grunert and Traill, 2012). A company system
approach has a boundary that determines that which part is internal and which part is
external in the firm. The leader control working of the employee and convey the situation
of the firm and motivate the employee to effort more hard in the business inf order to
accomplish needs of the business corporation such as amazon.com inc'. Company need to
change in the operation of the company and utilise those strategies which can improve the
quality and increase in profitability of the business.
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 Contingency approach: Contingency approach focus on the modification in the scheme
reported to the occurrence in the circumstances. (Heizer, 2016). A leader plays an
important role in the situation in which they make impact on the employee to make
alteration in operation. The manager of amazon.com inc'.Company should consider the
reason behind the cost increment of the company and apply the theory to utilise some
alteration in operational and management exercises to decrease the high price of the
product and services and also reducing the transportation cost of the firm. They changed
the policy of the firm in selling and operations department in amazon.com inc' business. Classical management theory: Classical management theory is applied in amazon.com
inc'. Company, where the managers make the policies to increase the productivity.
According to this theory each management group has its own responsibilities and
objectives (Hill and Hill, 2012). The top management usually, Board of Director and
Chief Executive, they will always be responsible for goals and objective accomplishment
in amazon.com inc' company. The company classify their responsibilities between top
management and its subordinate executives and they are obliged to do their job in proper
manner. Strength of these theories: Classical theories are properly based on the specific
principles of this approach(Hubbard, 2012). It helps to increase high productivity and
many rules and regulation that will in better understand the management of the firm.
Contingency management theory has its best strength is its flexibility, it adopts
management style according to their situation. Another theory, quantity theory provides
the value of data analytical approach that will helps to leader and managers to develop
their decision quality according to their selective approach.
 Weakness of these approach: The classical theory is old approach and it conducts some
weakness which is job satisfaction is ignored by the employee and there is a scope of
conflict between employees and managers (Kuo and Chen, 2010). This will not help an
amazon.com inc'. Company's management function to operate in appropriate manner. It is
difficult to predict about human being behaviour and slower decision-making process
also show the weakness of these management approaches. In the contingency approach,
there are a lot of scope of changes in the management and employee feel uncertain of the
current situation.
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TASK 3
P.4.
An introduction to the key approaches of an organisation: Designing: Designing is the first step of the development in which includes the several
features and characteristics of the product that should be sold by the product (Lelieveld,
Holah and Napper, eds., 2014). The leader and managers of amazon.com inc'. Company
ensure that the product and services provided and we working in well design by managers
subordinates. And also managing the orders with full facilities and machinery to use
providing services by the company. Planning: Planning is one of the key important function of management of amazon.com
inc that is followed by top management to fully utilise the available resources to operate
with various situations (Mahalik, and Nambiar, 2010). For instance, changes in the
requirement of the products can be increased and decreased. A leader and managers of
amazon.com inc'. Company must ensure that they have proper planning about selling
their product and services in all these circumstances. Managing: Managing also an important part of operation management of amazon.com
inc'. Company in which team work play an important role to being it capable to success
(Manzini and Accorsi, 2013). The top administration of amazon.com inc' organisation
managing the system through employee stimulation which is more effective in
development and better performance. It includes training, culture and leadership in the
firm.
 Coordinating: Coordinating is also an essential approach to operation management of
amazon.com inc'. Company, this approach assists to coordinating with various role and
responsibilities of the work with the executives and operation team of the company. In
this approach, a leader and manager coordinate their subordinates and employee so that
they will be more cost effective for the firm.:
Detail of Each of the key operational function: Policy formulation: Policy formulation is one of the important key job for operation
management. amazon.com inc'. Company need to operate their function on daily basis
within a non-arbitrary set of instruction. These recommendations are basically constituted
by leader and managers (Motarjemi and Lelieveld, eds., 2013). There are several
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departments in the company and they are liable to how they communicate each other.
They can create policy formulation in favour of company and employee both to amend
the choice of product and facilities in the firm. And also, satisfy with salary and facilities
provided by the company. Financial management: Operation management play important role in budgeting,
reducing cost of the product, purchasing cost of the product and keeping in the track firm,
financially(Moutinho, and et.al., 2011). A role of a leader is he/she can make crucial
decision in the critical situation of the business and change the decision track financially
favourable to the organisation. A finance manager can make a profitable decision in order
to increase the wealth of amazon.com inc'. Company and they will make these types of
decision according to the current circumstances of the firm.
 Total Quality Management: Total quality approach reveal about to management
techniques that will give long-term success to the business through customer satisfaction.
TQM seeks to quality and performance which will fulfil the customer need and satisfy
their desired value in the company. amazon.com inc'. Company's leader and managers
ensure that developing their foods quality and services according to their customers'
demand and feedback on their product and services and modify them at the stage of
customer satisfaction level.
P.5.
 The essential and worth of operation management: Operation management is most
important part for amazon.com inc'. Company's manager and leader. It can improve the
productivity and profitability which can make healthy financial climate to the business
(Rein, 2016). It can help to achieve company's customer satisfaction level at the
competitive priorities. Operations management is concern about to the most complex part
of the management activities relating about planning, controlling, leading a company
operation. This has range of making its strategic and critical operation of the company.
Operation management add value planning of new product's innovation, product
redevelopment, product expansion and complimentary product that will help to raise their
productivity and quality of product and accomplish business objective easily. Operation
efficiencies can develop their product and services to the customer they possibly can(Taj,
and Morosan, 2011). To Improve the company's supply chain management and
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understand competitor strategies in the recent market. Recognize, who are providing best
services in the food industry and by reducing the cost such a labor, transportation, taxes
and other expenses. The manager and leader of amazon.com inc'. Company improve
efficiencies of operation management by centralised governing mechanism of the firm
and translate its role in the company operation. By inventory control, they will be able to
improve their profitability in the business and another component is quality control
according to the needs of the customers and demand in the market, the leader and
manager ensure the quality and make them better to the customer satisfaction. These all
activities must be done by amazon.com inc'. Company managers and leader to improve
their operations management efficiency.
TASK 4
P.6. Business firm social responsibilities: Corporate social responsibilities are company's
initiatives to assess and take responsibilities for the company's effect and social well-
being (Stadtler, 2015). A leader and managers of amazon.com inc'. Company are required
to must take action to their corporate citizenship and must involve in the short-term cost
to improve their nearby climate and develop social responsibilities of their corporation
will make a long-term effect on the people living mind and promote positive and social
environmental changes.
 Business Ethics: Business ethics is a moral function that provide a manner in which the
business must behave(Xu, 2011). A leader and manager of amazon.com inc'. Company
must know in their corporation about ethical way to identify what is right and what is
wrong, and make the right choice to both employees and company. Identify the ethical
issues to the company and a leader of the company make sure about not any activity
happening in their company by unlawful and unethical. These situations create a negative
impact on company's employee and its value as well. By business ethics of the company
they can impact on the decision making process of a manager and leader that would give
overall outcome on operation administration of the firm.
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CONCLUSION:
On the basis of above discussion, we have concluded that a manager and leader are the
most important part in the operation management in a firm and responsible for all the activities in
the company. They are required to make their decision on taking look upon above attributes of
operations management and their responsibilities in amazon.com inc'. Company. This helps in
recognising the company's problems and issue plus assist to solve them easily. We have
discussed the function of a leader and purpose of the manager above and also given suggestion to
perform better in the firm to operate their business in proper manner.
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REFERENCES
Books and Journals
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optimization. Computers and Electronics in Agriculture. 75. 1. pp.139-146.
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Diabat, A., Govindan, K. and Panicker, V. V., 2012. Supply chain risk management and
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Duckett, S. and Willcox, S., 2015. The Australian health care system.No. Ed. 5. Oxford
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Heizer, J., 2016. Operations Management, 11th ed. Pearson Education India.
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Hubbard, M. R., 2012. Statistical quality control for the food industry. Springer Science &
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Manzini, R. and Accorsi, R., 2013. The new conceptual framework for food supply chain
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Motarjemi, Y. and Lelieveld, H. eds., 2013. Food safety management: a practical guide for the
food industry. Academic Press.
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education.
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Taj, S. and Morosan, C., 2011. The impact of lean operations on the Chinese manufacturing
performance. Journal of manufacturing technology management. 22. 2. pp. 223-240.
Wu, Z. and Pagell, M., 2011. Balancing priorities: Decision-making in sustainable supply chain
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