Leadership and Management: Roles, Theories, and Google Analysis

This report provides a comprehensive analysis of leadership and management principles, utilizing Google as a case study. It begins by defining and comparing the roles and characteristics of leaders and managers, highlighting their distinct responsibilities and attributes. The report then explores the roles of leaders and managers in various situations, such as conflict management, planning, organizing, and coordination, demonstrating their impact on Google's operations. Furthermore, it delves into different leadership models and theories, including situational leadership, system leadership, and contingency theory, providing insights into how these theories can be applied to understand and evaluate leadership behavior within the organization. Finally, the report examines various internal and external factors that impact operations management and decision-making within Google's business environment, such as organizational structure and corporate culture, offering a holistic view of the subject.

Management and
Operations

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Define and compare the different roles and characteristics of a leader and a manager....3
TASK 2............................................................................................................................................5
P2 Role of leader and function of manager in different situations.........................................5
P3 Different models and theories of leadership.....................................................................7
TASK 3............................................................................................................................................8
Covered in PPT.......................................................................................................................8
TASK 4............................................................................................................................................8
P6. Various factors which impact operation management and decision making within the
business environment.............................................................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
Operation and management is management approach that focuses upon production,
distribution and allocation of goods and services in organisation. It supervises or inspects works
and proceedings in which organisation has responsibility to complete with effectively and
efficiently in way to achieve business objectives and attain brand value in market. Operation
management has also focused on improving production efficiency and remove errors while
production or manufacturing of goods and services in organisation (Boyd and Dougherty, 2016).
In this report chosen organisation is Google which is a well known multinational search engine.
Except that it deals in several other products such as online advertising, cloud computing and
software and hardware worldwide. Its headquarter is in California, USA. This report study about
roles and responsibilities in organisation while launch a new product and services in
organisation. Moreover it explains role of a leader and manager in different situations in
organisation. In addition to it emphasis on different leadership theories that help to evaluate
behaviour of leader in different situations in organisation.
TASK 1
P1 Define and compare the different roles and characteristics of a leader and a manager
A leader is a person or an individual who holds dominant and superior position within an
organization and they are able to exercise strong degree of control and influence over others. A
leader of Google has ability to influence group of peoples or employees towards the achievement
of goal and objective (Ellitan, 2017).
Characteristics of Leader:-
There are various characteristics or quality of a good leader such as futuristic vision,
know how to turn ideas into real worlds success stories, etc. which help an organization to
achieve goals and objective. Some of major characteristics of Google leaders are mention
below:-

 Decision making capability:- Leader of Google have futuristic vision but apart from that
they must have ability to take right decision at right time. A leader must thing long before
taking any decision and once decision is taken they should stay by it.
 Good communication:- A good communicator should be good leader. Google's leader
must have ability or characteristic to communicate its message effectively to their team
so they get motivated and achieve goals (Eraki, 2015).
Role of leaders:-
there are several various roles of leader in an organisation, they make the work or task
done by using available resources by involving other employees or team members. Below is list
of important roles of Google's leader:-
 They develop strategy for team to reach its goal.
 Provide training that their team members needed.
 Listen to feedback of team member and overcome problems.
A manager is a person who is responsible for the management of company, they may be
chargeable for any department or people who work under it (Fan,Liu and Zhang, 2015). Manager
of Goggle do various work like recruitment, dealing with customers quarries, prepare budget etc.

(Source: Characteristics of Leader,2018)
Characteristics of Manager:-
 Commitment:- A manger of Goggle must have ability to do commitment to success of
project and all team members. They hold vision for collective team and motivate team to
complete the result.
 Time Management:- Google's manager should have quality to do time management so
that they prioritize their work and make sure to communicate time to team and
accomplish goal within the given time.
Functions of Manager:-
In any organization like Google there are basic five major functions of a manager they
are- planning, organizing, staffing, leading and controlling. These all function are describe
below:-
 Planning:- In this function manager of Google plans and map exactly how to they
achieve particular goal and objective.
Illustration 1: Characteristics of Leader

 Organizing:- After planning is completed Google manager organize their team and
materials according t o plan it include assigning work, granting authority etc.
 Staffing:- After analysing all area's need manager's of Google decide to do staffing by
recruiting, selecting, training and developing employees.
 Leading:- A good manager plays various functions more than planning, organizing,
staffing to achieve goal. The Google's mangers also do leading function which involves
motivation, communicating, guiding and encouraging (Han and et. al. 2017).
 Controlling:- Google's managers continuously check result to achieve goals and
objectives and take appropriate actions to make sure that their plan is on track.
Difference between Leaders and managers:-
Basis Leader Manager
Formal rights A leader has no formal rights
in an organization.
Manager of an organization
has certain formal rights.
Followers In company leaders has
followers.
Managers have subordinates in
a workplace.
Function Leader motivates and guide its
followers in organisation.
Function of managers is to
plan, organise, staff, direct,
motivate and control.
Necessity In an organization leadership
is not necessary.
Managers is necessity for a
company.
Mutual relationship All leaders of a company are
not manager.
All mangers are leaders.
TASK 2
P2 Role of leader and function of manager in different situations
Leader is one who inspires and formulate behaviour, beliefs and work traits of others.
Leader directs its followers by its enchanted views and its traits always motivate to others and
play crucial role in followers’ life (Idris, 2016). On other hand manager is one who directs and

regulates subordinates in google. Managers and leaders play a crucial role in Google to achieve
their objectives and goals in Google.
There are different situations in organisation which judge qualities and potential of both
leader and manager in distinctive situations.
Conflict Management:
Conflict is part of every organisation which arise due to miscommunication and
misunderstanding among employees and higher authorities in Google. Conflicts create hurdles in
progress of organisational development and in life of employees that spoils image of
subordinates in Google. Sometimes conflicts arise due to cultural gap in organisation. Google is
an multinational brand name in which employees belong from different regions and their
language, religions and beliefs with customs are totally different from each other in google. So
culture differences creates obstacles in development of organisation and its development (Ma
and Sun, 2012 ). To resolve conflicts in google manager conducts meetings in which conflicts
should be discussed and resolve disputes that appear in Google. On other hand leader take
feedback from managers in proper manner and go to deep in problem and then take decision.
Planning:
Role of a leader and Manager enhances at time of new and existing product launch in
new market with variety of features in product and services in google. There is lot of planning is
require while launching a new product in new and existing market with new product line in
google. In planning phrase Manager know the suggestions and views of employees while
launching a new product (Nayak, 2015). Simultaneously gives reviews to leader of google that
observe different aspects in organisation and take decisions according to market demand and
condition of different situations in perspective of customers and employees.
Organising
In organising leaders and managers play a crucial role in organisation. In organising
phrase all resources and materials allocated according to needs and wants of consumers while
launch a new product in market. In organising managers allocate tasks and responsibilities
according to departments in google. In that case a manager organise all resources and arrange
them in a proper order and leader check all necessary resources and take decisions according to
capacity of Google.
Coordination:

Coordination of resources and materials in organisation is crucial task in which managers
and leaders play a very important role in coordinate. While launching a new product there is
some specific steps that should be follow to work in together. In coordination managers
coordinate different departments and take reviews from time to time . While leader instructs all
proceedings in organisation that work should be done in a proper way or not. So role of a leader
and manager is very important in google in every nook and cranny.
P3 Different models and theories of leadership
There are different traits and theories of leadership that helps leaders to understand
changing environment with different strategies should be adopted while operating in dynamic
environment so there are different theories that are as follows:
Situational Leadership:
Situational leadership theory works on assumption that not a single style of leadership is
best while leadership style change time to time according to situations or circumstances in
organisation (Pakistan, 2012). A proficient and effective leader is one who rapidly adopts styles
of leadership according to situation in Google. This theory suggests that there are two main
attributes these are maturity of followers and style of leader in different situations in Google.
There are main four approaches that tell about different traits of leaders.
Telling:
This is directive and authoritative approach that tells about leaders that taken decisions to
employees about responsibilities and tasks.
Selling:
In that phrase leader still takes decision but before taking decisions leader take
suggestions to their subordinates and discuss from them before taking decisions.
Participating:
In that case leader encourage to its followers and enhance their participation in
organisation.
Delegating:
In that stage leader give power to subordinates and oversee their works and also
appreciate their works (Plesser and et. al., 2014).
System Leadership:

System leadership enables to organisation to build and create conditions where people at
every phase can do work with productivity and encouragement in Google. It uses productive and
high based principles to sound principles to strategies, design and social progress in organisation
while operating. It builds effective system which helps to bring productive behaviour and leads
realisation in Google to complete its purposes and behaviours in organisation. System approach
help in achieving business objectives and goals to attain business objectives in System approach
creates a positive environment in organisation which helps to attain feedbacks from employees.
Contingency theory of leadership:
Contingency theory of leadership states about different leadership styles of leader in
organisation. It states that not particular style can adopt in organisation they have to flexible
according to time to time according to situations that arise in organisation while operating in
Google. The best leadership style is that which match with situation that appears in organisation.
There are different assumptions that work on it and these are as follows:
There is no single style is best but it depends on situation of organisation. Moreover a best
leaders is one whose leadership style matches with situation and it reap benefits from that. There
are three factors which determines to measure which style is effective according to situation
(Tristancho and Gutiérrez, 2012).
Leader-member relationship: This helps in which manner leader interact with its subordinates
in google.
Task structure: In this theory tasks allotted in proper manner and method of distribution of
works.
Positional Power: The power that distributed over its followers in organisation.
TASK 3
Covered in PPT
TASK 4
P6. Various factors which impact operation management and decision making within the
business environment
Business environment affected by two factors, internal and external factors.
Internal factors- In google , factors that influence proceedings of organisation in internals

factors called internal factors.
Organisation structure- In Google, it is connected to manpower , board of directors,
independent directors, professional managers and stakeholders in google because an structure
is created by them. Manager and leader also part of this structure and play a very vital role in
Google.
Corporate culture- It is important for making good business environment of google. In
organisation if manager and leader not proper perform task and responsibilities then it impacts
a lot to organisation and hinders it self interest.
Quality of human resources- In google if characteristics of human resources are
excellent such as they have talents, capabilities, attitudes and knowledge they enables to
growth of Google. If they do not have these characteristic the manger and leader provide them
training and other developments program which help in provide knowledge and improve or
enhance their talents in google.
External factors- Those factors which influence the proceedings google outside from it, are
external factors. These factors resulted in the ability of a organisation or investment which are
helpful in achieving goals and objectives. The external factors are as following:
Finance and economy- It the important factor which influence every organisation
because it is and necessary resource to run a business. Every firm take loans for run its
organisation so the interest rates, the availability of credit and consumer loans are influence
external factor. If the manger and leader make a goal to achieve then this factor affect the
decision make effort to gain objectives.
Weather- No one can control the weather and there are various changes generate in it
like storms, earthquakes and wildfires which influence firm. In google for instance this firm
create different product according the weather like in summer products it make summer product
such as cream , lotion, clothes etc. but in winter it make winter's product.
Trends and customer base- It is influenced firm of google in positive and negative
way. Ways and trends are change day by day if the customer saw in electricity products any
product of other company then expect that it should also make this product form that company
whose product they avail. And the customer and leader are get this information by by market
evaluate and deliver products to the customers base trends (Boyd and Dougherty, 2016).

CONCLUSION
From the above report, it has been concluded that leader and a manger and roles and
characteristics of manger and leader of Google in various situation. In this report various
theories and models of approach such as situational theory, system leadership theory and
contingency theory are concise manner explained. The key approaches of the operational
management and role that leaders and mangers play to enhance efficiency of firm are defined.
Operation management importance and value that affects factors of business milieu which create
impact upon operational management and decision making by leader and manger are denotes in
a excellent manner

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