A Report on Leadership, Management, and Operations at Jaguar

This report provides a detailed analysis of leadership and operations management, using Jaguar as a case study. It explores the roles and characteristics of leaders and managers, focusing on employee management, conflict resolution, motivation, and mentoring. The report examines how leadership...Read More

Management
and operations

Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................4
LO1..................................................................................................................................................4
P1 Several roles and characteristics of a leader and a manager at Jaguar...................................4
LO2..................................................................................................................................................5
P2 the methods and different ways in which role of a leader and the functions of a manager are
applicable in various types of organisational situations at Jaguar...............................................5
P3 Various universally adopted models and theories of approach, and also explanation of
situational leadership, systems leadership and contingency........................................................5
LO3..................................................................................................................................................6
P4 universally adopted approaches in the field of operations management and role played by
managers and leaders in an organisation.....................................................................................6
P5 Importance and value of operations management in achieving different organisational
objectives of Jaguar Company.....................................................................................................8
LO4..................................................................................................................................................9
P6 Explanation of several factors that are present in business environment that influence
operational management and several decisions which are made by leaders and managers........9
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Operations management is considered as a key function of an organisation which is helpful
in production and management of different goods and services produced by a business
(Berenguer, 2020). It is essential for management of an organisation to focus on operations
management in order to formulate different organisational goals and objectives. In this report the
roles and responsibilities of a leader and manager in a business organisation are explained in a
precise manner. This report contains explanation of different roles and responsibilities of
operations management and leaders. This report also contains evaluation of different factors that
influence on functions of operations management in a precise manner. In order to understand
major aspects of operations management in this report example of Jaguar Company is taken into
consideration. Jaguar is a multinational car manufacturing company which was founded in 1922
in United Kingdom.
Figure 1Halewood Operations plant Jaguar, 2020

MAIN BODY
LO1
P1 Several roles and characteristics of a leader and a manager at Jaguar
In an organisation there are different roles and characteristics that are played by a leader and
manager in order to maintain different organisational activities. Jaguar has hired professional
leaders and managers who continuously working in the company for increasing business revenue
and efficiency. The various roles and characteristics of a leader and manager at Jaguar are
mentioned below:
 Employee management- A large number of workforces works in an organisation in
order to achieve organisational goals. It is essential to manage all the necessary
aspects of workforce to perform operations in a smooth manner. The employee
management is done by professional leaders and managers for better results. It is
hard to manage such a large workforce which works at Jaguar’s Hale wood plant to
produce different types of hybrid cars.
 Conflict management- It is very much essential for manager and leader to solve
different conflicts which arise at the workplace. Conflict management is considered
as major function of an organisation which increases job satisfaction between
different employees (Chahal, and et. al. 2020). The management which is present in
Jaguar is essentially involved in solving different conflicts which arise due to culture
and other elements.
 Motivation and morale development- It is the compulsory function or role played
by a leader and manager in an organisation. The employees who are working at
Jaguar demand continuous motivation in order to perform heavy tasks and duties.
Sometimes employees feel low in the organisation so it is ethical responsibility of
Jaguar to continuously develop different aspects of morale development.
 Coaching and mentoring- It is the duty of a leader and manager to provide
coaching and mentoring in order to achieve different organisational targets. Effective
and essential guidance should be provided by different top level management to
subordinate for performing different tasks in a precise manner. The top level
management which is present at Jaguar effectively provides essential solutions to

different workers who are working for the company. In the era of stiff competition it
is essential for major companies to develop employee morale in order to develop
different organisational aspects. Management of Jaguar continuously provides
effective mentoring to employees in order to achieve different milestones in
business.
LO2
P2 the methods and different ways in which role of a leader and the functions of a manager are
applicable in various types of organisational situations at Jaguar
The situation of an organisation keeps on changing from time to time thus it is essential for
a leader and manager to change work pattern. Versatility and practical approach in solving
different operations should be included in leadership operations. There are different roles and
responsibilities of a leader which are essential in employee management to develop different
business goals (Choi, 2020). According to current competition which is present in current
competitive environment it is essential for a leader to adopt dynamic nature. Jaguar faces
different situations and challenges at the marketplace which require professional leadership and
management.
The professional and skilled management of Jaguar is effective in formulating different
aspects of leadership to achieve different organisational goals. The organisations at the
marketplace like Jaguar continuously trains its employees in order to achieve different targets set
by the business entity. It is essential to deal with several consequences of different situations
which arise due to market change to survive at the marketplace. In the era of stiff competition
between different global companies it is essential for Jaguar to perform development related
goals and manage them accordingly (Erjavec, 2020). The crucial aspects of organisational
change and culture management are faced by professional management of Jaguar.
P3 Various universally adopted models and theories of approach, and also explanation of
situational leadership, systems leadership and contingency
In the operations management there are several tools and techniques which are available to
support different operations in a precise manner. It is essential for a business entity to develop
different models and theories in order to effectively deal with different consequences which arise
during operations management. Jaguar uses modern theories and models in order to achieve

different organisational goals and objectives. In the era of stiff competition it is essential for
business to apply regularly different leadership theories for performing different activities and
functions (Glock, and et. al., 2019). The theories are implemented in the operations of Jaguar
with the help of professional top level management with monitoring and supervision. Jaguar
performs SWOT analysis and PESTLE analysis on annual basis in order to achieve
organisational objectives. The various theories of leadership used by Jaguar are mentioned
below:
 Situational leadership- This leadership theory includes major decisions related to a
business are taken on the basis of specific situation. The situational leadership helps
an organisation to minimise risk associated with different operations and functions.
Major decisions which arise due to change in market are formulated on the basis of
situational leadership.
 Systems leadership- The systems leadership is based on different aspects of systems
which are present in an organisation. The structure of an organisation changes with
different roles and responsibility according to functioning of different systems.
 Contingency leadership- This theory of leadership believes that a leader can be
effective in one situation and can be ineffective in another situation. The contingency
theory of leadership majorly believes that there are different approaches of
leadership according to a particular role. Contingency theory of leadership majorly
recommends dynamic operations related to leadership which are effective in business
development.
LO3
P4 universally adopted approaches in the field of operations management and role played by
managers and leaders in an organisation
Key approaches to operations management
In the era of stiff competition it is essential for management to formulate and develop key
approaches which are effective in nature. Jaguar is involved in development of different
approaches which are related to operations management in order to maintain different aspects of
operations management (Grover, 2020). The different approaches to operations management for
Jaguar are given below:

 Six sigma- This is considered as modern business approach which is essential in
identifying quality by looking at major defects. It is utmost responsibility of a
business to maintain precise quality of products and services for attracting large
number of customers from marketplace. In this competitive world above approach
is used by major business organisations like Jaguar in order to manage best quality
production. There are several different organisations at the marketplace which use
this approach for seeking positive feedback from the customers.
 Lean production theory- This theory is termed as a major tool related to
operations management which focuses on reducing waste and achieving business
goals. The overall productivity of a business organisation increases with the
application of this theory. Jaguar also applies this theory in order to gain
competitive advantage while competing with global companies.
 Queue theory- This theory focuses on final results of business decisions in order to
conclude major plans and strategies of the business. There are different companies
present at the marketplace which takes decisions related to business functions on
the basis of queue theory. It is the major responsibility of top level of management
to take mutual decisions of business organisation.
Figure 2 Operations management Jaguar, 2021

P5 Importance and value of operations management in achieving different organisational
objectives of Jaguar Company
In the era of stiff competition between different companies it is essential for management
of Jaguar to perform different operations and functions in order to survive at the marketplace.
The operational management is considered as major body of an organisation which develops
different capabilities of the business (Guha, 2018). The importance of operations management
for Jaguar is explained below:
 Quality production- A business can achieve extreme level of quality in products
and services by the help of operations management. As operations management
provides quality products and services at the marketplace it automatically increases
business revenue. The operations management formulates a precise strategy which is
helpful in achievement of different organisational goals. Jaguar produces quality
luxury cars with the help of operations management.
 Inventory management- The inventory and stock which is present in the business
for production purpose is essential to be managed. Operations management not only
manages inventory but it is also helpful in optimum utilisation of resources.
Operations management designs an effective approach which is helpful in
achievement of different sales targets. From the starting of financial year to the end
of financial year it is essential for a business to maintain inventory for better
performance and output (Lee, 2018). There are several techniques and tools which
are applied by professional management of Jaguar to develop optimum use of
available inventory.
 Supervision and control- The operations management which is present in Jaguar
Company is responsible for maintaining effective supervision and control over
several activities. The monitoring of different transactions of Jaguar is done in a
professional manner. Operations management of Jaguar use supervision techniques
with the support of information and technology to better monitor different activities.
It is the ethical responsibility of a business to develop precise strategy in order to
achieve different targets and organisational goals. In the era of stiff competition

between different companies it is essential for a business organisation to deploy
professional management for operations related to control and supervision.
 Labour handling- A large number of labour force works at Jaguar to produce luxury
cars. It is essential for Jaguar to maintain different and large number of workforce in
order to gain competitive advantage. The operations management which is present in
Jaguar Company is helpful in development of different aspects which are crucial in
maintenance of labour force (Sartal, 2020). It takes a huge level of responsibility and
authority to maintain different aspects related to day to day operations of the labour
force. The business organisation in global market hires labour at huge cost so it is
essential for management to maintain labour in an effective manner.
LO4
P6 Explanation of several factors that are present in business environment that influence
operational management and several decisions which are made by leaders and managers
Business environment play a crucial role in determination of several internal and external factors
which cause a huge impact on business operations. In the era of stiff competition professional
organisations like Jaguar directly apply different techniques to solve different problems (Torlak,
2019). In order to determine different factors present in a business environment PESTLE
analysis of Jaguar is mentioned below:
 Political factors- In functioning of Jaguar at the marketplace there is a huge impact
caused by political factors on its different operations. The political factors depend on
current political situation which is prevailing in the concerned country. Jaguar is also
influenced by several political factors which are present at the marketplace belonging
to political nature. Stability or instability of current government is also very much
essential for the company to determine different organisational tasks.
 Economic factors- In functioning of a business organisation at the marketplace it is
essential to consider major economic factors in a precise manner. The economic
factors are mainly related to national income and gross domestic product of a
company. In the era of stiff competition a business organisation determines all the
crucial economic factors in order to compete at the marketplace.

 Social factors- Social factors play a crucial role in development of different
organisational aspects which are essential for functioning of the business. Jaguar is
majorly influenced by different social factors like standard of living in society in a
precise. The culture of society also matters the most for a business in order to make
different decisions and steps for organisational welfare.
 Technological factors- Jaguar is majorly influenced by different technological
factors which are present in the external business environment. In the era related to
information and technology it is essential for a business organisation to determine all
technology related factors which are essential in business development. Jaguar
installs all necessary factors related to information and technology in order to
increase customer needs and satisfaction.
 Environment factors- The environment is essential part of any business activity and
it is ethical responsibility of every business to maintain and develop sustainable
business environment. It is compulsory for a business to follow environment related
policy for achieving set target in short period of time. The business organisations in
global market are involved in maintaining different aspects which are effective in
maintaining sustainable environment.
 Legal factors- There are different legal factors which are present and formulated by
local authorities on a business. It is compulsory for a business organisation to follow
different legal factors in order to conduct secure and safe operations at the
marketplace. There are major multinational companies which are working at the
marketplace with legal factors to achieve business goals and objectives.

CONCLUSION
From the above stated report it can be concluded that operations management play a crucial
role in business development and growth. It is necessary for a company to majorly focus on
operations management in order to manage different tasks and activities of the organisation in a
precise manner. This report concludes that there are several functions which are performed by
managers and leaders in an organisation that are essential for business development. This report
also concludes importance of leadership theories which are helpful in different organisational
situations.

REFERENCES
Books and Journals
Berenguer, G. and Shen, Z.J., 2020. OM Forum—Challenges and Strategies in Managing
Nonprofit Operations: An Operations Management Perspective. Manufacturing & Service
Operations Management, 22(5), pp.888-905.
Chahal.H. and et. al. 2020. Operations management research grounded in the resource-based
view: A meta-analysis. International Journal of Production Economics, p.107805.
Choi, T.M., Guo, S. and Luo, S., 2020. When blockchain meets social-media: Will the result
benefit social media analytics for supply chain operations management?. Transportation
Research Part E: Logistics and Transportation Review, 135, p.101860.
Erjavec, J. and Trkman, P., 2020. Behavioural operations management-identification of its
research program. International Journal of Services and Operations Management, 36(1), pp.42-
71.
Glock.C. and et. al. ,2019. Applications of learning curves in production and operations
management: A systematic literature review. Computers & Industrial Engineering, 131, pp.422-
441.
Grover, P., Kar, A.K. and Dwivedi, Y.K., 2020. Understanding artificial intelligence adoption in
operations management: insights from the review of academic literature and social media
discussions. Annals of Operations Research, pp.1-37.
Guha, S. and Kumar, S., 2018. Emergence of big data research in operations management,
information systems, and healthcare: Past contributions and future roadmap. Production and
Operations Management, 27(9), pp.1724-1735.
Lee, H.L. and Tang, C.S., 2018. Socially and environmentally responsible value chain
innovations: New operations management research opportunities. Management Science, 64(3),
pp.983-996.
Sartal, A., Rodríguez, M. and Vázquez, X.H., 2020. From efficiency‐driven to low‐carbon
operations management: Implications for labor productivity. Journal of Operations
Management, 66(3), pp.310-325.
Torlak, N.G., Demir, A. and Budur, T., 2019. Impact of operations management strategies on
customer satisfaction and behavioral intentions at café-restaurants. International Journal of
Productivity and Performance Management.