Operations Management and Leadership Report for Prime Furniture, UK

This report provides a comprehensive overview of management and operations within the context of Prime Furniture, a UK-based furniture company. It explores the roles of leaders and managers in various situational perspectives, emphasizing the importance of training, conflict resolution, and decision-making. The report delves into different leadership theories, including situational, systematic, and contingency theories, and analyzes key approaches to operations management such as Six Sigma, Lean Production, and Total Quality Management (TQM). It highlights how operations management contributes to achieving organizational objectives through effective control and distribution systems, logistic and inventory management, and capacity management. The report also evaluates the factors influencing decision-making processes and operational activities, providing valuable insights into the effective management of a business like Prime Furniture.

MANAGEMENT AND
OPERATIONS

Table of Contents
INTRODUCTION...........................................................................................................................3
Main Body.......................................................................................................................................3
TASK1)............................................................................................................................................3
Covered in ppt........................................................................................................................3
TASK 2).................................................................................................................................3
P2) Explain the role of leaders and functions of manager apply in different situational
perspectives with examples:...................................................................................................3
P3) Critically analysis of Different theories and approaches of leadership:..........................5
P4: Explain key approaches to operations management and role that leaders and managers .1
P5) Elaborate how operations management helps organisation to achieve its objectives:.....2
P6) Evaluate the factors that influence decision making process and operational activities
performed by managers & Leaders of organisation:..............................................................3
CONCLUSION:...............................................................................................................................4
REFERENCES................................................................................................................................5
INTRODUCTION

Management refers to mange all the business related activities in an efficient manner with
the help of various managerial functions such as planning, organizing, directing and controlling.
Whereas operations means to manage all administrative tasks to achieve organizational
objectives. Management and operations consist various business activities that are related to
conversion of raw material into finish goods and to provide effective services as well as products
to end users. The organization that has been taken in this report is Prime furniture. It is UK
based company that offer a variety of traditional and modern furniture to consumers. The
following report consist information about different managerial and leadership concepts in
context of operations management(Newman and et. al., 2016). Along with this, it includes
several techniques to manage productivity such as six sigma, TQM and many more. The
following report consist value of operations management concepts within organization.
Main Body
TASK1)
Covered in ppt.
TASK 2)
P2) Explain the role of leaders and functions of manager apply in different situational
perspectives with examples:
There are various roles and functions play by a managers and leaders in order to achieve
the goal of organisation. Different situations is handle by managers and leaders in organisation
their decision are important to carried out activities. It is essential for them to aware about the
roles and functions in order to smooth running of operations (Aidoo, 2020). Prime furnitures,
their managers and leaders play vital role to handle the operations in effective and efficient
manner. To know about their roles and responsibilities to carried out activities. Leadership is
wide concept so discuss the role of leaders in different situations:
Training: Leaders play a effective role in context of training. In various situations in
organisations their team are working on projects so leader guide and train them about the
projects. In reference of organisation, leaders develop a good and sound working environment

for their subordinates to work in proper manner. It is responsibility work should be completed on
timely manner so accordingly treated individuals in the company.
Battle situations: In the organisation some times create conflicts between employees
towards the work so that time leaders play vital role. They helps to resolve problems and develop
a team spirit. In this situation are problematic so deal in that way the work is not suffer and helps
to achieve objective of the organisation. Motivated towards their work so team should be work in
effective manner(Fischer, 2016).
Managers functions: Managers is a important person in the organisations and they play
very crucial role in order to increase profitability of the company. It is also focused towards the
work and create good working environment for employees. In organisations it is a main pillar
which is deal in all kind of situations. There are various role which is play by managers in
different situations so mention below-:
Decision making: Managers play vital role in decision making process. It is help to their
subordinates which is carried out activities of the organisation. Prime furniture, there so many
activities and operation are handle so it takes a decision in effective and efficient way so work
not suffer and it is accomplished according to plan.
Coordinating: Manager play vital role in that situation which is related to help
subordinates to work as a team spirit and cooperation is developed to achieve operation
objectives of the company. In relevance of company, all team members work in team spirit and
coordinate to each other so manager can be able to increase productivity and performance of the
employee. It involves smooth running business operations so product is prepared at convenient
time and then delivered to the customer.
Conflict management: Manager also handle a dispute between employees in that way to
carried out all activities of the organisation. Mangers manage in that way to accomplish the work
in effective manner and develop team spirit in the employees. In relevance of company, it
focused profitability and productivity of the company so accordingly handle the work(Hayter,
2016). Superiors listen the problems of employees and get a best possible solutions to their
subordinates
Management By objectives:

It is the concept which is objectives are managed in that way so accomplished a work
within a specific period of time and goals are achieved. It also improves performance of the
employees because work is accomplished in specific duration.
 In first step, mission, vision and objectives are analysis and accordingly planning.
 In second step, leaders categorised activities in that way to accomplished those
objectives in effective and efficient manner.
 In third step, it is a last step which is related to evaluated a performance of employees ,
quality work is provided and accordingly provides a performance appraisals.
Therefore, from above matters it is explained and evaluated the key role of managers and
leaders which is applied in different situations and it is considered to be both are adding value in
the organisation through effective management(Heath, 2018).
P3) Critically analysis of Different theories and approaches of leadership:
There are so many approaches and theories which is uses a leaders in leadership so discuss
below:
Situational theory: Leaders is apply different approaches in different situation which is
arises in the organisation. It must be leaders aware about that theories which is implemented in
situation and manage properly. It is basically influencing in decisions of others so work is
accomplished in effective manner. This theory is more effective on the employees performance
and it helps to increase productivity. In Selected organization management team arr able to adopt
strategies in order to grab the opportunities and to meet with contingencies in an efficient way.
Systematic theory: It is theory which is applied by leaders in different conditions of
working. It is means work is categorised in systematic manner and develop coordination between
the team members. Subordinate work should be accomplished with team members so work can
be completed in effective and efficient manner(Kiran, 2016).
Contingency theory: It is different theory from above theories. It is not a specific process
which is applied on specific condition or situations. It implementation on the basis of another
theories and organisation ensures theories are applied in proper way. Mangers of Prime
furnitures ensure that they act as per the conditions occur at work place. It assist them to prepare
for uncertain events that may occur in future.
The above concept helps to determine the objectives and goals are achieved in
appropriate manner. All theories are useful and to applied by leader in different condition of the

organisation. Leaders must be ensure that all the approaches applied in correctly manner so work
is not suffer(Lambert, 2017).

P4: Explain key approaches to operations management and role that leaders and managers .
Theories included in operation management are given as follows:
Six sigma: Six sigma is a theory of quality improvement by reduction of cost,
eliminating errors and time management. In a prime furniture company, Role of six sigma is to
focus on reducing waste and improving quality of the furniture in lesser period. Leaders and
manager of company use this strategy to successfully implement on reducing waste products and
create good results.
Lean production: Matrix of lean production helps to maximize process velocity of a
company. Considering this approach, Prime furniture may simply eliminate waste products on
monthly basis to achieve growth and benefits in future. Role of leaders in Prime furniture ensures
that there should be a same standard of maintenance even after reduction of waste and manager
helps to define product before implementation of theory to analyse it further.
Queuing theory: This theory is useful in making different business decisions in such a
way so that company build their efficiency in terms of cost and working system. Prime furniture
company use this theory for analysing various requirements of products, working schedule of the
staff members and supply chain management. Role of leaders is to ensure that employees are
working as per the policies including risk management and motivate them to work with
efficiency and role of manager is to properly plan in the organization.
Management approaches
Principles of total quality management: Purpose of this approach is to improve
performance of a company. It enables Prime furniture to achieve maximum profit by providing
best goods and services from a good quality of raw materials. It majorly focuses on what type of
product and service is a need of an customer so that company sell good quality of products for
maximum profits. Responsibility of leader in this company is to manage internal environment by
improving strategies of working system. It greatly focuses on creating a product which gives
high attractiveness. The role of manager is to access all employees from processing to execution
of the product. It can be also suggested that without TQM approach, the company does not get
success.
Just-in-Time Inventory: Just-in-Time inventory approach is a management technique
and a lean methodology which helps the organisation in reducing cost, time and waste material
by receiving goods. Prime furniture may approach this theory by reuse the waste products and
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increase its efficiency which helps in reduction of inventory stock costs. The role of leaders and
managers is to fulfil the demand of customers by maintaining the inventory stocks and keep a
check of shortages of raw materials.
Kaizen: It suggest “change for the better” approach for the company to achieve
maximum growth in future. It requires deep knowledge of internal and external analysis for
continuous improvement in every department of Prime furniture. The role of leaders and
managers in this approach is to focus of every single groups so that it helps them in identifying
the waste materials of particular area and eliminate them in order to achieve success.
P5) Elaborate how operations management helps organisation to achieve its objectives:
Operations management refers to perform all administrative functions in an efficient
manner to achieve the organization goals. It focus on processing activities that are related to
conversion of raw material into finish goods in predefine period of time. Operations management
techniques helps managers of Prime furniture in the following manner:
Control and distribution system: It helps to manage all business activities effectively
and to provide goods as well as services to consumers at right time(Cong, Zhao and Sutherland,
2017). Operations manger of Prime furniture keep control over several business function to
reduce defects and provide quality products to end users as per their requirement.
Logistic and inventory management: It refers to acquire efficient services related to
transportation, warehousing, storage and so on. In order to enhance the business and to offer
products to different segment, it is essential to have good logistic management. Higher
authorities of selected company keep appropriate control over inventory due to this they are able
to manage minimum ordering as well as storage cost. It also help them to meet with the demand
of products arises at work place.
Capacity management: It refers to utilize the overall capacity of available resources.
Human resources are the key person of every business and it is crucial to undertake various
training and development programmes enhance their productivity. It ensures that organization
maximize its output in order to get an edge over other competitors. Mangers should evaluated the
available resources in such as raw material, equipments, and other. So that they can meet with
the requirements of existing and potential buyers in cost- effective manner. Top management
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team of Prime furniture monitor their present capacity and formulate strategies to minimize cat
and maximize probability of company.
Product design: Product design should be effective and modify as per the current trends
at market place. Operation management techniques are valuable in order to enhance design of
product being offered by an organization(Silva, Silva and Chan, 2019). Management team of
prime furniture are enable to analyse the market trend and alter product design accordingly. It
will help them to attract more number of consumers and to earn higher profitability.
The above explanation lighten on the value of operations management within
organisation. As it helps in performing all business functions according to predefined way. It
helps in increasing revenue of company by minimizing the defects and inappropriate activities of
production process.
P6) Evaluate the factors that influence decision making process and operational activities
performed by managers & Leaders of organisation:
Business environment consists several micro as well as macro factors such as political,
technological, environmental and many more that affects the overall performance of an
entity( Raina and Roebuck, 2016). It put a significant impact on profitability and revenue of
company. Various factors that are affecting prime furniture are outline below:
Corporate social responsibility: It is a framework that refers roles and responsibilities
of an organisation towards the society. Both internal as well as external parties such as
consumers, investors also get affected with business functions. So, it is important for company to
give consideration to overall well being of society. Along with this, firm should carry out the
activities that are not environmental friendly such as reuse and recycle practices and many more.
In Prime furniture they give put a specific amount for CSR activities and upliftment of society.
These practices not only help to enhance operational efficiency but also create a positive
goodwill of company at market place. This model also influence decision of mangers as they
need to monitor the impact of their activities on environment and society.
Relationship with stakeholders: There are numerous stakeholder of Prime Furniture
such as supplier, investors, consumers, employees and so on. They all get affected with various
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functions of organization. It is important for company to give important to their thoughts in order
to encourage entrepreneurship practices within the organisation.(Wang, Kung and Byrd, 2018)
With the help of above details it has been analysed that company has a positive work
culture where all the employees associated with them can grow and prosper. Along with this they
are well aware about the influence of their activities on overall economy at large.
CONCLUSION:
From the above report, it can be concluded that Management and operations are the integral
functions of company. The report stated the importance of this function to enhance the
productivity and work efficiency within company. It consist the comparison of roles of managers
and leaders and their impact on business activities. Discussion has been undertake about value
and approaches of operations management, leadership styles and the influence of business
activities on overall society. Therefore, it give an in depth prospective about management and
operations related functions within organisation.
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