Leadership, Management, and Operations Report for Aldi UK

This report examines leadership and management principles, using Aldi UK as a case study. It explores the roles and characteristics of leaders and managers, comparing and contrasting their responsibilities. The report delves into leadership theories such as situational, systems, and contingency approaches, illustrating their application within the organization. It analyzes key approaches to operations management, including Total Quality Management and Six Sigma, and discusses the importance of operational management in achieving business objectives. Furthermore, the report assesses factors impacting operational management and decision-making by leaders and managers, providing a comprehensive overview of effective management strategies within a real-world business context.

Management and
Operations

Table of Contents
INTRODUCTION...........................................................................................................................4
TASK 1............................................................................................................................................4
P1 Roles and characteristics of a leader and a manger with their comparison.......................4
TASK 2............................................................................................................................................5
P2 Examine examples of how the role of a leader and the function of a manager executed in
various conditions context......................................................................................................5
P3 Apply the different theories and model of approach, including situational leadership,
systems leadership and contingency.......................................................................................7
TASK 3............................................................................................................................................8
P4 Explain the key approaches to operations management and the role of a leader and a
manager in it...........................................................................................................................8
P5 Explain the importance and values of operations management in achieving business
objectives................................................................................................................................9
TASK 4..........................................................................................................................................10
P6 Assess the factors within the business environment that impact upon operational
management and decision-making by leaders and managers...............................................10
CONCLUSION..............................................................................................................................11
REFRENCES.................................................................................................................................12

INTRODUCTION
Operation management is the practice to increase the efficiency of the existing resource
to get the maximum output within the organisation. It is a matter of converting material and
labour into goods and services in an efficient, so that organisation can earn maximum profit
(Battaïa and et. al., 2018). It involves the planning, organizing, directing and controlling all the
resources of the organisation, which are needed for the production process. Operational
management include Product management, Supply chain, Inventory, Forecasting, Scheduling
and Quality of the product. In this report Aldi is the chosen organisation owned by two German
families. It is discounted supermarket chains currently operating over 10,000 stores in 20 nations,
and an estimated combined turnover of more than €50 billion. Its headquartered is located in
Germany. and the report will cover the roles and characteristic of leaders and manager. It also
includes various theories and model of leadership approaches and role of leaders and manager in
operational management. Furthermore, Report will explain the importance and values of
operating management in achieving business goal and the factors which impact on the
operational management and decision making by leader and managers.
TASK 1
P1 Roles and characteristics of a leader and a manger with their comparison.
A leader is a person convince other people to follow their actions in order to achieve the
specific goal. A leader comes first in a line to execute their followers and this process is called
leadership. It is the ability to build confidence among people to motivate them to follow their
actions. A good leader will achieve a desirable action from their subordinates. There are two
types of leaders, Formal leader is one who is created by formal structure and elected by the
persons. It has the responsibilities of fulfilling the demands of the company, while on other hand
leader is supposed to guide and direct their subordinates. Informal leaders are not formally
elected, got the opportunities from their influencers to lead them (Dahlgaard-Park, Reyes and
Chen, 2018).
Characteristic of a Leader:
 Honesty and Integrity- This is the moral duty of a leader to be honest with their
subordinates and have some integrity to be loyal to everyone in the organisation.
 Good Communicator- A leader should have good and clear communication for the
explanation of every action in context of goal achievement of the organisation.

Roles of a good leader:
 Provide a vision- this is the foremost duty of leader to give the vision to their employees
and for the organisation in order to work in a centric manner.
 Inspire and Motivate- A leader a person who motive and inspire everyone in the
organisation for the achievement of business goal (Glock and et. al., 2019).
A Manager is one who is responsible for management of all the work activities and can
make the change in working activities. Manager of Aldi UK control the department in
companies, guide their subordinates in achieving the organisational goal.
Characteristic of a manager:
 Forward planning and strategic thinking- A manager should be forward looking for their
opportunities and threat of the organisation and take right decision in every situation.
 Commercial awareness- Manager should have the knowledge of organisational structure
and their current scenario for the easy work flow.
Role of a manager:
 Decision taker- A manager is one who manage all the work flow and take the right
decision irrespective of the organisation and their employees (Hogg and Belavadi, 2017).
 Entrepreneurs- the manger is an entrepreneur because, they have all the authority to take
appropriate action for the development of the organisation.
Comparison between a leader and a manager:
A manager is one who give the code of conduct and made all the rules and polices foe
their employees in order to achievement of their goal but the leader is a one who implement and
direct the certain polices. And motivate their employees to do the right action with the
consideration of profit maximization.
TASK 2
P2 Examine examples of how the role of a leader and the function of a manager executed in
various conditions context.
In today's competitive world it is very important to modify the role of leaders and
functions of the manger in dynamic environment. This will assist the management and the
administration of Aldi UK to retain potential staff members for longer time period which is a
positive sign for the company. In order survive in the competitive world, both leaders and
managers assist the company to survive by performing their duties (Hogg, 2017). The managers
and leaders of Aldi UK needs to focus on executing theories as per situation demand as

individual approach cannot alone work to survive this competition. It can be understood from
below points:
Condition 1: Potential staff members’ turnover ratio reduced
The Aldi UK implement relationship oriented approaches so that it can reduce raising
number of potential staff members. This helps in building strong and healthy relations within the
workforce so that employees can work day and night to meet their desire goals in this intense
competitive world. Additionally, market value helps in increasing goodwill of the company in
the eyes of the customers (Krishnamurthy, Lamba and Singh, 2017).
Role of leader are discussed as follows:
 The role of leader in ALDI UK is mainly to make effective strategies so that it can retain
skilled employees for longer time period. For doing so, the administration is formulating
different plans relating to organising effective training sessions, establishing proper
communication networks, understanding choices and preferences of employees so that it
can retain skilled and capable staff in the company.
Role of manager are explained as under:
For retaining their quality employees for longer period of time, the managers must focus on
evaluating the performance of the employees and give them rewards for their outstanding
efforts. This will have direct positive impact on the employees result in decreased employee
turnover.
Condition 2: Enforcement of modern technology within operations in the company
To meet the new needs and wants of the customers in this emerging world, it is very
essential to adopt and implement new technologies in the operations of the company. Leader and
managers of ALDI UK focus on following situation leadership theory in their firm. This is
because they work to formulate different tactics as per their situation. However, a leader and
manager play diverse roles and functions in order to survive the competition. Their roles are
discussed below-
Role of leader:
 Whenever within an organization any changes take place, the main role of leader is to
motivate the workforce to adopt to new change so that smooth functioning is ensured.
Also it helps in assuring the skilled staff about the various benefits which they will get
after bring modern techniques and tools in their workplace (Manzini and et. al., 2018).
 Before executing any modern machinery in Aldi UK, the manager formulate different
and strong techniques it can successfully execute them in the workplace. Managers focus

on conducting proper training sessions so that employees can learn to properly implement
them in the company without any difficulty.
Therefore, it is summarised that in order to attain success rates for Aldi UK, manager and leaders
needs to perform their assigned roles and responsibilities appropriately. This will help ALDI UK
to run the business smoothly in the competitive world (Rosenberg Hansen and Ferlie, 2016).
Function of Manager:
P3 Apply the different theories and model of approach, including situational leadership, systems
leadership and contingency.
Leadership is a quality of individual that reflects the profitability and growth of the
organisation. Different company use different approach of leadership in order to build a strong
team in the organisation. Leadership theory helps the organisation to create correct working
environment in the company. Various approaches of leadership are follows:
 Situational approaches- This is the approach in which leader suggest that no single style
is best or cannot stick to one approach. Leader will adapt the approach according to the
situation and essential factors like type of task, nature of group many more will
contribute to the task done in the organisation. A good leader is one who adapt a suitable
and best leadership approach and work according to that approach in order to solve a
specific problem (Sawathsangson and Bunchpattanasakd, 2020). For example, if the Aldi
UK uses this leadership approach then it will be best fit in every situation because
adjusting themselves according to the environment and situation. This will help in
working according to the essentials of the time and situation.
 System approaches- This approach describes the rules and guidelines of any
organisation for their employees and management. In this, leader will look for the actions
within the rules and set guidelines of the organisation. It will help the employees for
personal development of time management and strict code of conduct leaders to be good
future leaders. There is an organized set of rules and follow up, which needs to follow by
everyone in the organisation. If Aldi UK will use system approach, will get a good result
of easy flow of activity in the organisation and task will be done within time limit.
Employee will more systemic and policies follower in the company will contribute to
growth of the Aldi UK.

Contingency approaches- This is the approach in which leader focuses on matching their
leadership approach to the situation. Contingency managers pay attention on both the situation
and their leadership style. This will help to interact both efficiently. This approach helps the
organisation because it regulates potential learning from specific situations and using these
experiences in future management in same problem (Slack and Brandon-Jones, 2018). This is the
ability to change itself according to the external environment will made a all-rounder leader that
can develop their skills in various stages. If Aldi UK uses this approach, then it will benefit both
the leader and their subordinates to adjust in the environment. It will execute the leader to
perform well with their past experience and build strong team in the organisation.
TASK 3
P4 Explain the key approaches to operations management and the role of a leader and a manager
in it.
In business administration, operations management plays an important role in carry out
various production product and services. Operational management is a process of converting raw
material in the final product and services to their customers. It also includes ordering of raw
material and packaging of the product. There are theories of operations management which is
discussed below:
Total Quality Management (TQM)- This is the approach which is used by the company
in order to improve the quality of the product and services. It involves modification in their
product according to time. According to this approach company provide updated product to
match the current trends of the marketplace. Aldi UK adopts this approach to get advantages of
current trendy product to their customers and increase their sale by offering modified products in
the market. This approach will help the company to build good brand image with maximum
revenue (Valliappan and Sadek, 2016).
Six Sigma- This is the stastical approach which emphasis on eliminating the defects from
the product and keep improvement in the product with the help of various tools and techniques of
six sigmas. It will help the organisation to get potential customer with the variety of product with
current trends. It Aldi UK adopt this approach, it will earn more profit by eliminating defected
elements from the organisation with the help of various tools and techniques of this approach.
This make effectiveness in production process and get a final product.
Just in time method (JIT)- Operations management in the organisation will adopt this
approach. This approaches explains the method of purchasing raw material. In this approach

company will purchase the raw material when needed or there will be high demand in the market
of their product. This will eliminates the extra cost on warehousing and help in investing on
other production items of production. If Aldi UK will adopt this approach, this will help in
choosing the right areas of investment and eliminating the wastage of raw material and their
storage.
Continuous Improvement Plan- This approach is used by the organisation which help
in continuous improvement in their product with the innovation and keeping trends as a priority
This will help the organisation to achieve the organisational goal in order to keep improving their
products and services. If Aldi UK adopts this approaches, this will help the company a
continuous growth and builds good brand image in the marketplace (White, 2016).
P5 Explain the importance and values of operations management in achieving business
objectives.
The importance of operations management has a wider concept which plays a important
role in achieving organisational goal. Operation management is a process of controlling all the
functions of management planning organisation, staffing, directing and controlling. Aldi UK
have its own importance of operational management in the achievement of business goal are
follows:
 Product Quality and Productivity- Operations management help the organisation to
improve the quality of their goods by keep working on advance of the product and ensure
the best quality product to their customers. Aldi UK focuses on product quality and
volume production in proper guidance. This will ensure the organisation to gain
maximum profit with higher sale.
 Reduce operational cost and optimum use of resource- operations management help the
organisation to reduce its operational cost and make efficient use of available resources
and produce quality product. It also eliminates wastage of resources in production
process and ensure proper manufacturing of goods in efficient ways with no extra use of
resources.
 Help in the achievement of objectives- This will help the organisation in achieving
objectives of the organisation. With the full control in production process, company will
able to achieve the desired goal of the organisation. Proper management helps the
organisation to work in a systematic way and generates a valuable result. Aldi UK also

influence with the operation management and get good and using this operation in order
to achieve organisation goal.
 Enhance Goodwill- operation management will help the organisation to build strong
brand image in the market by offing quality product to their customer and keep
modifying in their product according to the current trends in the market. It will also help
Aldi UK to create good brand image in competitive world. When a company offers a
quality product, then customer will reach to that brand and then company will grow
accordingly.
 Motivate Employees- Operation management will help the organisation to motivate their
employee for best work performance at their working place and giving best output in it.
This will help Aldi UK to perform well in the market with best results of their
productivity in manufacturing of goods. Motivation of employees will contribute in the
efficient use of employees in the organisation and employees will work more with the
high sprite of gaining more profitability in the organisation.
TASK 4
P6 Assess the factors within the business environment that impact upon operational management
and decision-making by leaders and managers.
Aldi UK is effected by various internal and external factors in the market place. It is
directly or indirectly affects the decision making of the management as well as operation
management of the business. The external and internal factors that an affects the decision
making of a manager and leader are as follows:
 Ethics- This is the code of conduct of the individual than reflect the decision making of
leader and a manager. It is the moral behaviour of the individual that reflect someone
actions. Aldi UK is following all the code of conduct and value the ethics of customers
in consideration of profitability of the organisation.
 Corporate social responsibilities- This is the duty of the organisation to do the CSR
activity for the betterment of the society. CSR is a social activity that concern with the
something is have to be contributed by the company for the welfare of the society. In this
Aldi UK company should offer better quality good at fair price and also taking positive
measures to protect the environment. Furthermore, organisation will contribute to
increase the standard of living in the society by proving proper remuneration to their
employees.

 Political factors- This factor include government stability and rules implemented by the
government. Aldi UK is facing many issue due to political rules and regulation. This is
the global organisation and sometimes this is very tough to follow all the rules and
regulation of the government and work accordingly.
 Social factors- This factor includes the culture, tradition, social ethics of the society. In
order to full fill all the social values of the customer. Aldi UK is manufacturing product
that meet the social values of the customer. Sometimes, this difficult to follow all the
culture and tradition of the globe and faces many dispute and fall down in the market
share of the company.
 Economical factor- These factors include the inflation, recession and interest rate in the
economy. Aldi UK is facing various problem in economy due to the recession and the
inflation in the product that will reflect the production process and sale of the products in
the market. Leaders and managers will take right action with the appropriate strategies to
be taken in the consideration of profit maximisation.
CONCLUSION
This is concluded from the above report that operation management plays a vital role in
the smooth running of business. Operation management is responsible for the formulation of
right code of conduct in the working place. A leader plays an important role in organisation with
the effectiveness of their attributes or characteristic. A manager is also executing all the code of
conduct in formulation. The leadership approaches discussed above are suitable according to the
organisation and Aldi UK should adopt situational approach in order to achieve the
organisational goal. Furthermore, operation management have wide importance on organisation
and there are external and internal factor that reflected the growth of the organisation. Social and
technological factor have positive impact on the company and political factor have negative
impact on Aldi UK.

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