BTEC HND Unit 4: Leadership, Operations, and Samsung Case Study Report

This report delves into the intricacies of leadership and operations management, using Samsung as a focal point. It begins by defining the distinct roles and attributes of leaders and managers, comparing and contrasting their responsibilities. The report then explores the application of leadership and management in different situational contexts, highlighting the functions of both leaders and managers. A significant portion of the report is dedicated to analyzing various leadership theories, including situational, systems, and contingency leadership, and how they can be applied effectively. Furthermore, the report examines key approaches to operation administration, such as Six Sigma, lean production, and queuing theory, and the roles that leaders and managers play in their implementation. The importance and value of operation administration in achieving business objectives are discussed, along with an evaluation of the elements within the business environment that impact operational management and decision-making. The report concludes with a comprehensive overview of the topics discussed, providing valuable insights into the practical application of leadership and management principles in a real-world business setting.

Management And
Operations
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Table of Contents
INTRODUCTION…………………………………………………………………………3
P1Define about the dissimilar roles and attributes of a leader and manager and also do the
comparison of it…………………………………………………………………………3
P2 Describe about the part of a leader and the function of manager which can be applied in
the different situational contexts……………………………………………………………..4
P3 With the support of different theories which includes the situational leadership, systems
leadership and contingency. Apply it into the proper
format.........................................................................................................................................5
P4 Describe about the main addresses to operation administration and about the part that
leaders and manager play……………………………………………………………………6
P5 Describe about the importance and value of operation administration towards attaining the
business aims……………………………………………………………………………7
P6 Evaluate about the elements within the business environment that impact upon operational
administration and decision making by leaders and
managers……………………………………………………………………………………….8
CONCLUSION………………………………………………………………………………9
REFERENCES………………………………………………………………………………11
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INTRODUCTION
Operation management can be defined in the manner that it is related with the
planning, organising and oversee it in the context of production, manufacturing or the
provision of services. In an efficient manner, ensuring an organisation turns inputs into
outputs as it is delivery focused. There are two key terms which precisely defines the
operation management. (Szász, L. and Seer, L., 2018). These are named as supply chain
management and logistics. In this report, the analysis has been done on the traits of the leader
and a manager. The analysis has also been done on the dissimilar theories and models of
approach which includes the situational leadership and about the approaches towards the
operation management. The research has been done on the importance and value of operation
management towards achieving the business objectives. The research has also been done on
the factors within the business environment which impacts upon operational management.
The chosen organisation is Samsung. It is the company which is a South Korean
multinational conglomerate which is headquartered in Samsung Town, Seoul. With reference
to the year 2020, it is the company which has the 8th highest global brand value.
P1Define about the dissimilar roles and attributes of a leader and manager and also do the
comparison of it
Role of leader: To provide the clear and compelling direction to their team members,
it is the most important role of a leader. Leaders must make sure that all the acolytes must
understand, embrace and work towards achieving those objectives. (Kassinis, G. I. and
Soteriou, A.C., 2015). These provide energy, allocation attitude and celebrate the
advancement towards achieving company targets, setting new goals and also provide required
resources to their team members. Leaders always prepare a definite strategy for the growth of
company’s future and they share their vision and set the objectives for their employees
accordingly so that they will contribute towards the future of the organisation. Kim Hyun Suk
is the perfect example of it who is the CEO of the Samsung company.
Role of manager: There are primarily majorly four functions of the manager. It includes the
planning, organizing, and controlling. Managers need to work to increase the efficiency and
effectiveness of their employees, processes, projects and organisation in the whole form with
the support of four functions. It act as the figurehead for the organisation and also as a good
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spokesperson for the purpose of always infusing motivation into their team members.
Jungbae Lee is the good example of Manager. He act as the general manager in the
organisation.
Characteristics of Leader: Great leaders always possess certain kinds of qualities and
leadership skills also. It includes integrity, ability to delegate, communication, self-
awareness, empathy, courage and respect. Integrity is the factor which plays a very important
role as well as act as the potential blind spot for the organisations. (Wolfert, and et.al., 2017).
Ability to delegate takes the responsibility of direct reports, facilitate teamwork and also
provide autonomy for the good decision-making power. Through good communication skills
its easier such a large team of the organisation. Self –awareness gives the opportunity to
analyse about their strong and weak points which is very important for accomplishing the
vision of the organisation. Gratitude is the quality which leads a leader towards the higher
self-esteem, reduced depression and anxiety.
Characteristics of Manager: The manager strongest point is about its experience. Because
this quality act as the advantage in supporting their team members and always create a spark
in them. (Marchi, and et.al., 2016). Their knowledge and time management skills also makes
them very different at the organisational level. These qualities inspires the employees of the
organisation.
In the overall manner, leader focus is on the vision of the organisation and which they wants
to achieve it in the compulsorily manner. While manager focus is on achieving the targets and
objectives needs to be accomplished in the positive manner by their team members.
P2 Describe about the part of a leader and the function of manager which can be applied in
the different situational contexts
A leader is like the figurehead for their organisation which follows to reach
organisational goals and aims of it. He leads the organisation in the proper manner by
motivating and inspiring them for achieving their goals in terms of the growth of the
company as well as for their career perspective also. (Sazvar, and et.al., 2021). Leaders take
initiative towards the improvement of the performance and increases the efficiency of their
skills also. They set the new direction for the organisation according to the changing period
of time with the technological advancement. The main function of the manager is that he is
the individual who leads a group with the particular task and schedule in the organisations.
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To develop strategies and implement it into the positive manner, there are many managers at
the different level of organisation it is the primary function of the manager. They also take
active participation in managing their team and maintain each level of employees into the
proper manner. Managers also lead the employees performance and measure them to get
better. In the different situations, manager and leader takes their responsibility according to
their period of time and act accordingly in to the strategise manner. (John, and et.al., 2015).
In the pandemic situation, for standing their company into the international market in the
stronger manner, the leader have made changes in their way of working and plan the things
into different manner so that they can attract the customers on a large scale. Their kind of
planning results into the different type of execution. Manager of the company takes the
responsibility towards the company and plan accordingly for their team members. In this
pandemic situation, where everybody is doing work from home then manager has to stand
strongly for handling such a large team because of the reason that its very difficult to check
on every employee that whether they are doing their work into the proper manner or not. In
the different situations they have to change their planning and strategise it into the result-
oriented manner. Because every situation demands different kind of strategy , execution and
planning for it. With the changing period of time sometimes they have to make changes into
their personality so that their team members can accept it and always be ready for the new
kind of change into it.
P3 With the support of different theories which includes the situational leadership, systems
leadership and contingency. Apply it into the proper format
Situational Leadership: Under this kind of leadership, in every type of situation in which
they encounter it provides them with the highest probability of success. Those situations are
the function of the task that needs to be performed which is related to the task-related ability
and willingness of the follower identified to perform it. (Boulos, P. F. and Niraula, A., 2016).
The leader responds on the situation with one of the four leadership style is that where it is on
the basis of the objective assessment of the parameters and with the support system of
responsibility of successfully influencing the follower. The four styles of leadership which
includes telling, directing. Next is about the selling, coaching. Then about the participating,
facilitating and last is about the delegating, empowering. This can be applied into the
organisational context with the requirement of different kinds of situation which requires
different kinds of reactions and planning towards it.
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 Systems Leadership: This is the kind of leadership which is the set of skills and
capacities. It can be used by the organisation or an individual which can be used to
catalyze, support the process of the systems-level changes. It combines the collective
leadership, and the systems which evaluates the innovation and action towards the
large and decentralised work. This is the kind of leadership which is the initiative for
making the changes into the different levels of system. It can be implemented into the
organisation through convene and commit parameter. (Canton, L. G., 2019). With the
support of observation and the learning ability the changes can be made effectively.
Through the engage process and energise it into the effective manner the results can
be achieved. Every action needs to be taken with full responsibility then it can be
implemented in the fast pace manner. And the last thing is about which is necessary it
includes review and revise process through which mistakes can be analysed into the
proper manner.
 Contingency Leadership: Under this kind of leadership where it suppose that the
leader’s influence is chance or not in terms of nature or the leadership style suits the
particular situation. This theory depicts that where an individual sometimes be
ineffective in another situation and can be a effective leader in one circumstance. In
terms of the workplace there are various factors which influence the effectiveness of
the leader. Different leaders have their different leadership styles and will respond
on these variables in different ways. That’s why leaders must acknowledge that their
success partially depends on their circumstances with the addition of their personal
skills.
P4 Describe about the main addresses to operation administration and about the part that
leaders and manager play
The main addresses to operation administration which include Six Sigma, lean
production theory and queuing theory. Six sigma is mainly used for the process improvement
for the purpose of improvement of quality of output .(Korauš, and et.al., 2019). The focus of
the lean production is on reducing waste which leads towards the maximizing productivity.
Samsung follows the approaches to improve its management and operations. Six sigma has
been implemented into the Samsung company and it added as the purpose to upgrade the
innovations and improve the SEC’s competitive place at the global market. The focus on the
people that to infuse innovation at the front side in the development and design of products.
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In terms of marketing, manufacturing of products and the growth of the workforce. Samsung
also takes efforts towards the lean production which takes it to the next level. (Zhang, and
et.al., 2017). It is the company that has the resources and the scale of a huge multinational. It
also involves in the decision-making of a small innovator and attacker. Lean production is
that kind of approach to the management which majorly focuses on the cutting out waste,
while ensuring about the quality. This kind of approach which can be applied to the all
aspects of a business from design, production to distribution. This kind of production majorly
aims for making the business more efficient and to be more responsive towards the market
needs. Next theory is about the queuing where it is a kind of mathematical study of the
formation, function and congestion of the waiting lines. Queuing situation involves two parts.
Someone or something that requests a service. Which is usually refers towards the customer,
job and request. The company has also implemented this kind of theory where it can be used
in tablets of the company. So all these kinds of theories have been implemented by the
company for the purpose of giving the first preference towards the growth of the company as
well as into the innovation in the company.
P5 Describe about the importance and value of operation administration towards attaining the
business aims
The importance and value of operation management towards achieving the objectives
which has been explained in the following manner:
With the effective operation management, it helps in the employee engagement and it also
describes the roles and responsibilities within an organisation. No matter the kind of situation
has been faced by the organisation but everything has to be fall into the plate in terms of
employees workflow efficiency and also about the company’s production which remains
unaffected. (Speranza, M. G., 2018). With respect to the Samsung company, where the
company devotes its talent and technology for creating superior products and services which
contributes towards the better global society. The company has sets high values on its people
and also on its technology so that the best outcome can be received. Here the operation
management plays a very important role because the kind of execution which is expected by
the company with a high value, it can only be received through proper planning and strategy.
And the operation management is all about the planning, strategy, supervise, controls,
production and manufacturing of products. The kind of products produced by the company
are very high valued which needs proper planning and execution through which best results
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can be achieved. While producing the products if any stage or an parameter has been missed
out then it becomes very challenging to produce the desired product. (Hazée, and et.al.,
2020). Because all the process needs technical skills where one single mistake can turn
around the overall situation. Operation management is the parameter which ensures about the
every kind of aspect due to which chances of mistakes happening has been reduced. It details
about the each and every step taken by the team and also shows about how it can be achieved
into the simpler manner within the specified period of time. Its very important for every type
of organisation to understand the value and importance of operation management because it
act as the root parameter for the field of manufacturing and production. Operation
management is not only important for the company but it is also important for the employees
because the kind of work process adopted by the company also creates a positive impression
in the minds of their employees. In this way, the trust has also increased of their employees
towards their company. So operation management is very important in terms of every aspect
at the organisational level.
P6 Evaluate about the elements within the business environment that impact upon operational
administration and decision making by leaders and managers
There are some certain factors within the business environment which impacts on the
operational management and the decisions making by leaders and managers
Economic factors: This is the major factor which needs to be taken into consideration.
Under this factor, it includes interest rates, tax rates, policies and government activities. After
the production of products it needs to evaluate that how much charge has been done on the
products in terms of taxes. (Badhotiya, and et.al., 2016).The company has to also take care
about the government activities so that they can accordingly target their market and made
changes in their planning.
Political Factors: The company has to analyse about the corruption level in the country so
that they can think into the strategise manner that how their products will get success on the
larger scale. They have to take care about the tariff charges and also about the trade control
parameters so that they can earlier made amendments in their target markets. Because its very
challenging to control the country after the deal has been done and it can also degrade the
status of the company.
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Employment Law: This is also very important parameter within the business environment
because if the leader makes any changes with respect to it then they have to consider about
the policies and laws related to the employment. (McQuilling, A. M. and Adams, P. J., 2015).
Employment law is very important for the organisation because it is the kind of written
parameter on which the decision has been taken for the selection of the employee. Its very
important to consider it because if any negative changes has been implemented then it can
offend the employees of their organisation. So its very important to take care about it.
Freedom of the press: Within the country, if the freedom to the press has been given on the
larger scale then its important to analyse that any information which has been leaked by the
company it can be beneficial or act as the negative parameter in the international market. So
its very important that company should remain confidential in terms of their documents and
in terms of the important information also.
So these are the factors within the business environment which can influence the operation
management and decision making of the leader and manager.
CONCLUSION
Operation management plays a very important role at the organisational level.
Because it defines the planning, strategy, execution, control, supervision of the
manufacturing and production process. And it can be successfully implemented at the
organisation level with the proper time management and the effective skills used by the
employees. At the organisational level, it is very important to analyse about the role and
characteristics of the leader and manager. ( Vuchic, V. R., 2017). It is also very necessary
that to consider about the role of leader and function manager in different contextual
situations. There are different kinds of theories and approaches which can be implemented
into the organisation for the desired execution. At the organisational level, there are different
approaches which is related to the operation management and these can be implemented with
proper planning. So its very important to understand the value and importance of operation
management in terms of achieving their objectives. (Vieira, and et.al., 2017). Also there are
some factors within the business environment which can influence operation management
and also about the decision making of the leader and manager.
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REFERENCES
Books and Journals
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Vieira, and et.al., 2017. An AHP-based framework for logistics operations in distribution
centres. International Journal of Production Economics, 187, pp.246-259.
Vuchic, V. R., 2017. Urban transit: operations, planning, and economics. John Wiley & Sons.
McQuilling, A. M. and Adams, P. J., 2015. Semi-empirical process-based models for
ammonia emissions from beef, swine, and poultry operations in the United
States. Atmospheric Environment, 120, pp.127-136.
Badhotiya, and et.al., 2016. Green supply chain management: review and framework
development. International Journal of Advanced Operations Management, 8(3), pp.200-224.
Hazée, and et.al., 2020. Service delivery system design for risk management in sharing-based
product service systems: a customer-oriented approach. International Journal of Operations &
Production Management.
Speranza, M. G., 2018. Trends in transportation and logistics. European Journal of
Operational Research, 264(3), pp.830-836.
Zhang, and et.al., 2017. Cooperative fog computing for dealing with big data in the internet
of vehicles: Architecture and hierarchical resource management. IEEE Communications
Magazine, 55(12), pp.60-67.
Korauš, and et.al., 2019. Using quantitative methods to identify insecurity due to unusual
business operations. Entrepreneurship and Sustainability Issues, 6(3), p.1101.
Canton, L. G., 2019. Emergency management: Concepts and strategies for effective
programs. John Wiley & Sons.
Boulos, P. F. and Niraula, A., 2016. Optimize Operations Using Real‐Time Data and
Predictive Tools. Opflow, 42(4), pp.22-24.
John, and et.al., 2015. Inventory management practices and operational performance of flour
milling firms in Lagos, Nigeria. International Journal of Supply and Operations
Management, 1(4), pp.392-406.
Sazvar, and et.al., 2021. Designing a sustainable closed-loop pharmaceutical supply chain in
a competitive market considering demand uncertainty, manufacturer’s brand and waste
management. Annals of Operations Research, pp.1-32.
Wolfert, and et.al., 2017. Big data in smart farming–a review. Agricultural systems, 153,
pp.69-80.
Kassinis, G. I. and Soteriou, A.C., 2015. Environmental and quality practices: using a video
method to explore their relationship with customer satisfaction in the hotel
industry. Operations Management Research, 8(3), pp.142-156.
Szász, L. and Seer, L., 2018. Towards an operations strategy model of servitization: the role
of sustainability pressure. Operations Management Research, 11(1), pp.51-66.
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