Analyzing Operations Management and Leadership in Starbucks Business

This presentation examines the roles of managers and leaders within Starbucks, focusing on operational management and its impact on the company's global business strategy. It explores the application of operational management approaches, emphasizing the values that contribute to achieving Starbucks' objectives. The presentation highlights the functions of operational management in increasing organizational productivity, the similarities between managers and leaders in enhancing employee motivation, and the use of Total Quality Management (TQM) to drive continuous improvement and customer orientation. It also delves into how Starbucks utilizes various approaches like Just-in-Time and PEST analysis to effectively manage resources, adapt to environmental uncertainties, and foster positive corporate culture and CSR initiatives. The conclusion stresses the significance of operations management as a key business process and a differentiator between leaders and followers in today's dynamic environment.

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Similarities between Manager and Leader of Starbucks in operational management
 The leaders as well as managers of Boeing aim at enhancing the level of motivation among
employees so that they can work as per the requirements of entity by utilizing their potential
and zeal to the fullest.
 The leaders and managers of Boeing both work for the accomplishment of goals as well as
objectives stipulated by the management before the start of any activity or task.
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With the help of this, the leader and manager of Starbucks can effectively perform their organisation
functions with set standards . In the organisational structure of respective company, stakeholders,
employees, managers and investors effectively conduct their operations towards make an increase in
organisation capabilities. This will help them to produce products and services in qualitative manner that
further satisfies client demands.
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With the help of this company can effectively able to lower down their level of wastage. With the help of
this, Starbucks is able to formulate effective form of relationship with their vendors. This further ensure
adequate availability of stock in company with the help of which they can satisfy needs and demands of
their clients in well effective manner.
It has been evaluated with the help of Just-in-time approach, the manager and leader of Starbucks can
effectively utilize their funds. Along with this, it also allows company to have healthy relationship with
suppliers thereby ensuring the timely accomplishment of organisation activities.
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The environment consists of political, economic, social and technological aspects analysed with the help
of PEST analysis.
Political factors: Starbucks operates in a manner that coincides with the policies and legislations
prevailing in political system of UK.
Economic factors: The pricing strategy of Starbucks is decided while taking into account the purchasing
power of buyers, inflation and growth rate.
Social factors: Starbucks manufactures products as per the needs and preferences of people pertaining
to United Kingdom, thus gaining an edge over rival firms prevailing in coffee industry.
Technological factors: Starbucks makes use of latest techniques and technologies while making coffee
and other offerings, which helps the entity to come up with new products with great taste.
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The uncertainty would have a negative influence upon the operations of Starbucks. Thus, it becomes
essential for the management of this company to constantly analyse and evaluate the different overseas
markets in order to avoid any adverse impact caused owing to environmental uncertainties.
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The UK Government supports the growth of innovative and unique companies such as Starbucks with
the provision of grants, subsidies and other incentive schemes. This can be seen as an advantage by the
management of this well renowned coffee organisation in order to inflate the existing market share and
value within the confines of United Kingdom.
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There are several external business environment factors that impact upon the process of decision
making within the confines of Starbucks. These are briefly explained as follows:-
Corporate culture: This is a composite of beliefs, values, perceptions, ideologies of corporation. With
respect to Starbucks, the leader as well as manager enforce a positive culture through which workforce
can be encouraged to give highest level of performance.
CSR: These initiatives are taken up by a company to gain support from customers and government while
giving contribution to welfare of society. The CSR initiatives of Starbucks include lowering of carbon
footprint. The entity has its own code of practice and working conditions. It has also adopted an ethical
business conduct approach. Further, CSR initiatives are inclusive of philanthropic tasks and activities,
community engagement, health and safety of employees etc.
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