Analysis of Management and Operations at Starbucks UK - Unit 4 Report

This report provides a detailed analysis of management and operations within Starbucks UK, exploring various leadership approaches and operational strategies. It examines how the roles of leaders and managers apply in different situations, including change management and strategic planning. The report delves into different leadership theories like situational, system, and contingency leadership, evaluating their strengths and weaknesses. It also covers key approaches to operations management, such as Six Sigma, Total Quality Management, and Just-in-Time, highlighting the roles of leaders and managers in implementing these strategies. Furthermore, the report discusses methods to improve operational efficiencies, such as automation, time management, and access to real-time data, and emphasizes the importance of operations management in achieving business objectives. Finally, it considers the impact of environmental factors on Starbucks UK's operational management and decision-making processes, concluding with a discussion on how these factors affect the business environment and the wider community.

Unit 4: Management
& Operations

Table of Contents
INTRODUCTION...........................................................................................................................3
Task 2...............................................................................................................................................3
MAIN BODY..................................................................................................................................3
How the role of a leader and the function of a manager apply in different situational contexts. 3
Different theories and models of approaches..............................................................................4
Strengths and weaknesses of different approaches......................................................................5
Key approaches to operations management and the role of leaders and managers.....................6
Improving efficiencies of operational management to successfully meet business objectives...8
Importance and value of operations management in achieving business objectives...................9
Environmental factors have impact on the operational management and decision making of
Starbucks UK.............................................................................................................................10
How these different factors affect the business environment and wider community................12
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Leadership and management are integral part of every organisational activity and play
significant role in success and failure of activities in organisation. There are different approaches
of leadership and adoption of approaches of leadership plays very important role in overall
success of leadership. In this report role of leaders and managers in different situations will be
discussed. Key approaches of operations management will be discussed and how efficiency of
operations management can be improved. Along with this, value of operations management will
also be discussed and factors affecting operations management will also be discussed. This
discussion will be carried out in context of Starbucks, UK. It is a part of Starbucks Corporation,
American multinational chain of coffeehouse and roastery reserves. It was founded in 1971 and
is headquartered at Seattle, Washington, U.S. It operates at around 31256 locations around world
and its products include coffee beverages, smoothies, tea, baked goods, sandwiches.
Task 2
MAIN BODY
How the role of a leader and the function of a manager apply in different situational contexts
Change management- Change Management is concerned with the process in which change is
envisioned plant and implemented in organisation. Change is considered to be vital for growth
and success of organisation however there are several reasons that can create resistance for
change in organisation.
Role of leader in Change management is to develop vision of change in Starbucks.
Leader also plays the important role in creating urgency in organisation for change so that others
can also prepare themselves for the change in organisation (Sobocka-Szczapa, 2019). Along with
this leader also please very important role of motivator in which leader in Starbucks is required
to motivate all other members of organisation.
Role of manager in Change management is to take decisions on the basis of facts. Along
with its role of manager also include providing required support to all involved in Change
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management and giving them right guidance so that they can play their role effectively in
Change management.
Strategic planning and management- Strategic planning and management is concerned with a
continuous process in which environment of Starbucks is analysed in order to determine factors
affecting achievements of its objectives. On the basis of identified factors strategies are
developed so that Starbucks can achieve its objectives efficiently (Glinkowska, 2017).
Role of leader in strategic planning and management is to determine goal and objectives
of Starbucks.
Role of manager in strategic planning and management is to collect data and analyse
environment of Starbucks UK. Along with this developing strategies on the basis of identified
factors is also a role of manager.
Training and development- Training and development are considered to be vital for effective
and efficient performance of employees in Starbucks. Efficient performance of employees is key
for growth organisation and enabling organisation to become competitively strong.
Role of leader in training and development is to create a culture of organisation where
learning and development are very important. This will contribute in effectiveness of training.
Along with this role of leader is also to developed standards for training and development so that
employees remain aware about what is expected of them.
Role of manager is to identify gap in required skills and knowledge and in existing
knowledge and skills. They are also required to develop training and development programs and
Starbucks UK.
Different theories and models of approaches
Situational Leadership
Situational leadership approach is one in which leaders in Starbucks required to adopt
their leadership style according to situation. Situation in this include competency and
commitment of employees in the organisation. Situation leadership Theory outline 4 styles that a
leader can adopt on the basis of situation in organisation (Ouma, Tanui and Rop, 2018). This
style of leadership include telling style in this leader is one who is required to tell employees
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about what to do and how to do it. Selling style is another style in this theory in which leader is
required to sell their ideas to employees in order to gain their commitment. Another style is
participative style of leadership in which leader participate in task and motivate employees to
complete it. Lastly delegating style of leadership includes delegation of work by leader to
employees because they are highly competent as well as committed.
System Leadership
System leadership approach of leadership is one in which leaders are required to have
skills and capabilities through which they can inspire, enable and assist system level change in
organisation. In context of Starbucks this is a leadership style in which change can be
implemented and innovation can be mobilised across different places where company operates.
System leadership creates condition in organisation where employees or members at every level
of organisation can play the role of leader and are able to work productively while using their
utmost potential (Taysum, 2017). System leadership Theory uses principles of human behaviour
so that they can create models of good leadership strategy of organisation and system design and
social processes. In Starbucks leader with this approach can lead across different places where
company operates and drive effective performance from overall Starbucks Corporation.
Contingency Leadership
Contingency leadership approach is one in which effectiveness of leadership style is
contingent upon situation. This means that a particular leadership style is only effective in one
situation and is not suitable for other situations. Contingency Theory of leadership works on
matching situation in which leadership style of a leader can be effective. In other words this
approach considers that a leader cannot work effectively in every situation. Contingency theory
considers that there are two types of leadership style one is relationship oriented and other is
task-oriented. In order to determine leadership style leader preferred co-worker scale can be used
(Tsolka, 2020). In order to determine effectiveness of contingency leadership in Starbucks
factors to be considered are relationship of leader and member, task structure, position power of
leader. On the basis of these three elements effectiveness of leadership style is contingent.
Strengths and weaknesses of different approaches
Situational Leadership
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Strengths
 Leaders are able to deal with and enable everyone with different level of commitment and
competency to work effectively
 Every employee can have right kind and suitable leadership
Weaknesses
 Only experienced leaders can effectively apply different style of leadership (Ouma, Tanui
and Rop, 2018).
System Leadership
Strength
 It creates uniformity and enables effective change at complete organisational level
 It considers different dimensions of organisation and management
Weakness
 It is not suitable for contingencies in organisation
Contingency Leadership
Strength
 Leaders can effectively utilise their strength and ability in a situation
 Employees remain aware of their leaders and their expectations (Taysum, 2017)
Weakness
 Leadership is only effective in one situation and not in another situation
Key approaches to operations management and the role of leaders and managers
Six Sigma
Six Sigma one of the approach of operations management that is used to improve quality
of operations Management by eliminating errors and defect reducing cost and saving time. In this
approach Starbucks is required to improve their existing processes products and services by
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discovering and eliminating for fixing defects in processes products and services. One of the key
aim of Six Sigma is to streamline quality control in manufacturing as well as in process of
business so that there are no variations in process which improves overall quality (Kaswan and
Rathi, 2020). There are two Six Sigma methodologies in which for improving processes
methodology that is adopted include 5 stages that are define, measure, analyse, improve and
control. Another methodology of Six Sigma that is used to design new processes includes 5
stages that are define, measure, analyse, design and verify.
Total Quality Management
Total quality management is another approach of operations management this approach
of operations management is aimed at long-term success of Starbucks. In this approach
Starbucks is required to have focus on customer satisfaction for long-term success. Total quality
management approach of operations management require all members of organisation to
participate in process of improving processes product services and culture of organisation.
Important elements of Total Quality Management at Starbucks acquired to consider include
customer focus, involvement of total employees, process centred, focus on continuous
improvement, fact based decision making and communication. Consideration of all these
element is very important for successful total quality management (Maistry, Hurreeram and
Ramessur, 2017). These are elements in which total employee involvement includes that
regardless of their area of functioning they are involved in TQM. Fact-based decision making is
concerned with making decisions on the basis of facts and data rather than vague assumptions.
Just-in-Time
Just in time approach is one of the very popular approach of operations management as
well as for inventory management. Just in time approach as a inventory based approach in which
material are ordered and received by Starbucks only when they are required for production
process andfor the purpose of sell. The aim of this approach is to reduce cost by saving money
which is incurred by Starbucks on management of inventory and also for inventory expenses.
Using this approach of operations management topics become able to efficiently and effectively
utilise inventory for manufacturing. Along with this waste that developed because of storage of
inventory and its management also get eliminated (Htun, Maw and Khaing, 2019). Receiving
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inventory when is linked with process of manufacturing it also enables Starbucks to efficiently
utilise their manufacturing facilities and assets because process is not continuous but is rather
just in time.
Role of leader in these approaches is to determine vision and aim of operations
management on the basis of which these approaches can be applied. Leader is also responsible
for developing relationship with stakeholders so that these approaches can effectively work.
Role of manager is to prepare organisation according to these approaches and making
decisions based on facts so that objectives of these approaches and operations management can
be achieved.
Improving efficiencies of operational management to successfully meet business objectives
Automation of work of repetitive nature
This is concerned with using automation Technology for the work in Starbucks that is of
repetitive nature. This means that in the work that is required to repeat in Starbucks should be
done through use of Technology (Özsoy and Örkcü, 2021). This is because it will save time and
Technology can also function effectively for the work that does not require frequent changes.
Managing time and efforts of people
This is another with through which efficiency of operations management can be
improved to meet business objectives. It is very important that time and efforts of people in
Starbucks rightly manage so that they are able to focus on important task whilst giving required
attention to all other task. This will improve processes and involvement of employees in those
processes.
Providing easy access to real-time data
Data can improve decision regarding operations management in Starbucks and this is
why providing access to real time data will improve operations management. It is required that
all people involved in operations activities have access to required data and they are kept updated
with real-time data so that we can make right decision and it improves overall processes in
Starbucks.
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Importance and value of operations management in achieving business objectives
There are several reasons because of which operations management is important for
achieving this objective of Starbucks.
Effective utilisation of Inventory
This is one of the very important reason because of which operations management is
valuable in achieving business objectives (Pereira and et.al., 2019). Operations management
enable Starbucks to selectively utilise their inventory. Effective utilisation of inventory involves
that wastage of inventory is minimum possible and Starbucks is able to get maximum output
from minimum input and inventory. Effective operations management ensure that inventory in
organisation is being utilised effectively.
Customer satisfaction
Customer satisfaction is one of the very important objectives of every organisation. Some
of the elements through which organisation can maintain highest level of customer satisfaction is
effective quality of product being given to them and they are able to get highest value for the
money that they give in exchange of products. Operations management help Starbucks in
ensuring highest level of customer satisfaction by giving them high quality product. Along with
this operations management also contribute in maintaining low prices for products and through
which customers can achieve highest satisfaction by getting value for their money.
Profit maximisation
Profit maximization is a common yet very important objective for organisation and is
also reason behind existence of organisation. Operations management in Starbucks contribute to
maximisation of profit by increasing productivity and by reducing cost of products being
produced by Starbucks. Along with reducing cost of product operations management also
reduces overall operations cost of organisation.
Increasing productivity
Increasing productivity is another important reason because of which operations
management is valuable for Starbucks (Prusek, S and et.al., 2018). Productivity is concerned
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with ratio of output and input in manufacturing. Productivity measure how efficiently input such
as labour and capital are being used in manufacturing to produce a given level of output.
Increasing productivity refers to increasing ratio of output between ratio of output and input.
This means that Starbucks can utilise it fixed assets capital effectively
Improving quality of product
Effective operations management ensure that quality of product of Starbucks is also
effective. Operations management is important for achieving business objectives by enabling it
to improve quality of product (Pereira and et.al., 2019). Improved quality of products leads to
highest satisfaction for customers and along with this also becomes basis for attracting customer
towards Starbucks. Improved quality of products also contributes in increasing value enhancing
image of Starbucks and make it exclusive.
Reduction of cost
Operations management is very important for reducing cost because production is one of
the key area where cost can be reduced. Operations management enables to reduce wastage and
increase productivity which leads to reduction of cost.
Environmental factors have impact on the operational management and decision making of
Starbucks UK
Culture of Starbucks- Culture of star bus is one of the very important environmental factor
impacting operations management and decision making of Starbucks UK. International
environmental factors that consist of policies Expectations and practices of organisation along
with shared beliefs and assumptions that guide actions and behaviour of individuals in
organisation. This is very important impact on operations management because this involves
how important quality and efficiency is for individuals in organization (van Dongen, Frunt and
Martinetti, 2019). This affect what actions are taken about operations management by Starbucks
UK.
Values- Values is concerned with principal that guide and direct actions of individuals in
organisation. Values of organisation guide and become basis for decisions of Starbucks UK.
Starbucks one of the values is to do best in what they do and being accountable for results. This
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means that individuals in Starbucks are accountable for what they do and this is one of the reason
that possibility of fault and performance and expectation is very low. This is the reason that
individuals involved in operations management effectively carry out their task and activities.
Corporate Social Responsibility- Corporate social responsibility is one of the very important
factors of operations management and decision making of Starbucks, UK. CSR required
Starbucks UK to act responsibility towards its different stakeholders which includes employees
and society at large. It is very important that its operations activities are also responsible towards
these stakeholders and does not goes any harm and does not impact their interest negatively.
Political factors- Political factor has significant impact on operations management as well as
decision making Starbucks UK. This involves decisions of government and political parties in
UK regarding different aspects of business including operations management. Starbucks in UK
have to consider decisions and policies of government of UK regarding quality of products. In
this what is the important that food standards of UK considered and implemented in practice for
ensuring adherence to them.
Economical factors- Economic factors impact operations management and decision making of
Starbucks UK. In this factor cost of operations is included which can increase or decrease the
overall cost of operation and product of Starbucks (Vilcu, Verzea and Herghiligiu, 2018).
Economic activities include capability of customers in an country to which Starbucks is willing
to sell its product. Capability of customers play very important role decision making regarding
quality and price of products been sold to them.
Technological factors- This involved technological advancement UK and Technology being
used by competitor of Starbucks in UK. Advanced technology makes positive impact on
operations management because with help of technology Starbucks can increase and enhance
quality of operations. Similarly technology used by competitors of Starbucks in UK influence
their decisions regarding application of Technology in Starbucks.
Environmental factors- Concerned with operations management environment is very important
element to be considered. It is very important that operations activities of Starbucks does not
cause any harm to environment and sustainability. Along with this sustainable Sourcing is also
very important because Starbucks provide food and beverage. Quality of input impact on
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operations management quality and how they are source is decision of Starbucks UK. Is that
environmental factor have very important impact on operations management as well as decisions
of Starbucks UK.
How these different factors affect the business environment and wider community
Factors discussed above impact operations management and decisions of Starbucks, UK
have a very important impact on business environment and wider community in which Starbucks
operate. This means that CSR activities have a direct impact on wider community and these
activities are done for benefit of wider community (Klaiber and et.al., 2017). Similarly culture
and values of Starbucks also influence business environment and wider community because for
community businesses operating around them are very important. This requires that culture and
values of Starbucks have considered business environment and wider community that the impact.
For example when Starbucks operates sustainability this ensures that, why the community is safe
and this also influenced positively business environment by encouraging other businesses to be
sustainable like Starbucks.
CONCLUSION
On the basis of above discussion, it can be concluded that leadership and management are
two most important factors to contribute success and growth of Starbucks. However,
effectiveness of leadership and management depends on style and approach adopted by them.
Similar to leadership and management, operations management is also very important for the
growth of business and its overall effectiveness. Operations management can be improved by
adopting different approaches and there are several approaches for operations management that
Starbucks can consider to enhance its operational practices. However, effectiveness of operations
management also get affected by different factors and these factors were discussed in report.
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REFERENCES
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Vilcu, A., Verzea, I. and Herghiligiu, I.V., 2018. New method to optimize the production
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