Comprehensive Report: Leadership, Management, and Operations in Tesco

This report provides a detailed analysis of leadership, management, and operations within Tesco, a leading UK retailer. It explores various leadership styles, including situational, systems, and contingent leadership, evaluating their strengths and weaknesses. The report delves into different approaches to operations management, such as Just-in-Time, Total Quality Time, and Lean Production, and discusses the roles of managers and leaders in achieving organizational objectives. It highlights the importance of operations management in increasing revenue, adapting to market trends, and driving sales growth. The analysis considers the impact of internal and external environmental changes on Tesco's strategies, emphasizing the significance of employee motivation and the alignment of tasks with individual skill sets. The report also covers the application of these concepts in the context of Tesco's business practices and its position in the market.

Management and operations

Table of Contents.
Table of Contents..................................................................................................................................2
INTRODUCTION................................................................................................................................3
CONCLUSION....................................................................................................................................8
REFERENCES...................................................................................................................................10

INTRODUCTION
In the organization Tesco, leaders and managers are assumed to be the greatest asset to the
company. Thus, with the help of several strategies carried out by the managers and leaders the
organization tends to expand in the external market. The company Tesco is the largest retailer
company of the United Kingdom. Moreover, the decentralized structure is been used in the
company so that various powers of responsibly as well as the tasks are being divided. Talent and
skills are the inherited qualities of leaders and managers. Thus, the managers and leaders in the
organization Tesco perform several essential task for the smooth running of the organization as well
as for the attainment of organizational objectives and goals effectively (Ferguson and et.al, 2016).
P2
For the effective functioning of management through various traits and characteristics of leader
brings improvements in the role of leaderships as well as in the functioning of the management. The
three situations which focuses on the effectiveness of the company are
Stable situation
Influencing the purpose of the organization as well as maintaining the stability of results such at any
further changes are not accepted is called stable situation. For example, a market is said to be stable
if there are no changes in the market due to recession or inflation (Neelakandan and et.al 2019).
Slow and moderate changing situation
The organizational purpose will be moderately changed if the competitions will not be offended in
such situations it will not give rise to changing scenario. For example, results will be affected if the
changing situations are moderate due to rise in inflation in the market (Gillen, Jacquillat and Odoni,
2016).
Fast changing situation
Organizations are greatly affected by the fast and growing market. As it is known that innovations
and new trends brings rapid changes in the organization while it is already known that situations
like these tends to create conditions of wrong decision-making as well as changes in business
environment is predicted easily.
In inner and outer business environment, changes could be arisen, thus according to the external
environment, the inner environment of the organization can be changed by changing leads, control,
communications at different levels, employee hiring, planning, rules and policies, machinery,
processes as well as in the organization structure. Position in the market as well share in profit can
be earned by controlling these factors. Moreover, expansion of market as well as diversification of
numerous services and products is helped by these changes (Saucedo-Martínez and et.al, 2018).

Furthermore, sometimes the organizations can’t be controlled due to several changes which arise in
the external environment of the organization. These changes could be political, technological,
economical, social economical, legal or political. In order to avoid risk in an effective manner, the
business tends to grow and planned, such that new opportunities are brought by these changes.
Additionally, in order to have conduction of work in an effective way, the leadership style used by
Tesco is supportive leadership style. In this, the leaders tend to support the employees in order to
get work done by their employees in an effective and efficient manner. Thus, in order to achieve the
objectives of the organization, employee’s perceptions as well as their needs are considered while
making the decisions. And for getting the desired outcome, the task and projects are allotted
according to the employee’s talent and skill sets (Gillen, Jacquillat and Odoni, 2016).
P3
Employees tend to get motivated by the leaders in order to analyse the employee’s desires and
needs. There in order to have benefits to the organization Tesco, the leaders tends to analyse the
changes in the external environment of the organization and make changes accordingly so that
ultimately the organizations goal and missions are achieved. As there are various types of leadership
styles are followed in the organizations. Thus, in the company Tesco, leadership styles are applied
in order to maintain the effectiveness in the workplace. The various leadership styles are
Situational leadership
In this type of leadership style, the leader analyses the talents and skills of the employee and tends
to assign the work accordingly. Additionally, in situational leadership the leaders tends to analyse
the conditions of the market and take decisions for the organization accordingly in order to let
organization make as much profit as possible. Moreover, in order to face the various challenges
arise in the market as well as to find out the best possible solutions, this theory is helped in finding
such solutions. Some results resulted in negative and could affect the decision due to the various
factors which are present in the market (Shevchenko and et.al, 2018).
The various strengths of situational leaderships are employee are analysed through various skills
and talents, there are effective communications within the organization, trained employees are
hired, resources are allocated properly, situations are analysed effectively and this leadership uses
creative approach. On the other hand this leadership lacks some essentials such as more employees
are being switched, sometimes there are lack of resources for market evaluation as well as there are
sometimes lack of funds are there (Ferguson and et.al, 2016).
Systems leadership
This type of leaders tends to focus on the results of the project or the tasks rather than that on the
steps or processes conducted by its employees. The results obtained by these activities are been

focused by this theory of leadership. Thus, in system leaderships, the various activities are been
conducted according to the plan which has been made earlier and the results obtained from these
activities are been matched with the desired results. The company Tesco is being the largest retailer
in United Kingdom consisting of several types of departments and each department or section has
its own objectives, goals as well as missions (Chiarini and Vagnoni, 2015).
Contingent leadership
When different situations are arisen in the organization Tesco, this leadership style is carried out.
For instance in the organization Tesco, the members of the team tends to pick any of the random
issue arose in the organization and tries to find the solution of the issue. Thus, such leadership
condition is known as contingent leadership style. Moreover, in order to achieve the various
organizational goals, through various paths, this leadership strategy is being used.
The various strengths possessed by such leadership style is efficient financial resources, effective
market research, open-minded activities, solution verities, innovative approaches as well as random
issues. While at the same time its lacks some essentials such as delaying in obtaining of results,
slower growth, unskilled employees, higher costs are spend in researches as well as this leadership
posses less financial resources (Uhl and Gollenia, eds., 2016).
P4
In order to understand operations management better the various approaches are being used. In
order to take appropriate actions to the various situations, these approaches are been analysed
effectively. The various approaches to operations management can be explained as
Just in time approach
The various processes of production are been focused in this type of organizational management
approach. It is very essential that the completion of production processes must be conducted on time
and according to desired needs. This approach generally focuses to obtain the results which are set
earlier during the making of the plan. Thus, the process tends to become, just in time as wastage of
resources is being reduced as much as possible as well as their usage is done as much as possible in
order to obtain maximum potentials. Additionally, for instance, in order to obtain desired results
tools and machines are being used to make correct manufacturing (Heizer, Render and Munson,
2017).
Total Quality time approach
For the long term success, this approach of total quality time is being used for the management of
the various approaches, as it helps in effective planning of various process and resources. The
success obtained through this approach of operations management stays for longer period and thus,
helps in consistent profit earnings. Moreover, this approach helps in offering the organization Tesco

with the quality in every piece of service or product.
Lean production approach
In order to get the most effective outputs and results, the best methods are being used; this is
suggested by this organizational management approach which is known as lean production. The
various factors tend to affect the outputs. Thus, according to the capacity and potentials, the several
factors are used obtaining the desirable output by making the wastage as low as possible and
therefore, using the resources in the most optimized way to make use of resources in full potential.
Furthermore, the knowledge of actions to make the least wastage and utilization of resources in
most optimized way is been done by the various leaders and managers of the organization Tesco.
Thus overall, such lean productions approach helps in improving the productivity of the work as
well as helps in enhancement of the various skills of the employees (Uhl and Gollenia, eds., 2016).
The various roles of leaders and managers can be explained as
Role of manager
There are several roles of the manager in an organization, which the manager performs in order to
manage the employees effectively. In order to obtain the desired results as well as the effective
completion of task, it is the job of the manager to manage its employees accordingly. Moreover, it is
the role of the manager to allocate the several tasks to human resource according to the workers
potential and skill set. Additionally, it is the role of manager to fulfil the vacant positions of the
organization with the candidates having the highest skills and talents and which proves to be the
very useful assets for the organization Tesco. Thus, it is the job of the manager to put the right
employee, at the right place over the right time in order to obtain the best results of the tasks
assigned to the worker (Heizer, Render and Munson, 2017).
Role of leader
It is the role of the leader to make its employee achieve desirable results, for this the leader has to
guide its employees with the path on which the employee has to walk upon. Moreover, it is the role
of the leader to guide its employee in such a way that they carry out the task in the most effective
manners with the highest possible potential and productivity. Furthermore, it is the task of the leader
to regularly motivate its employees analysing and fulfilling their desired needs and demands
(Radnor and et.al, 2015).
P5
In order to achieve desired results, it is very essential to understand the importance and value of
operations management. Thus, Tesco tends to analyse the importance and values of the operation
management in order to gain the objective of the business.
Increased revenue

The profit ration is been increased due to the effective functioning of operations management in the
organization. And it is obvious that when revenue increases or increase in the profitability will
result in helping the organization to expand in different areas and help it in capturing the various
other segment of the market place. Moreover, enhancement in the profit income of the organization
will result in encouraging the organization to make new targets and show ways to achieve such
targets (Chiarini and Vagnoni, 2015).
Trends in market place
Markets are not prone to advancements. As several trends in the market are arisen with each new
day. Since, working on time and achieving of success are important for these trends. Furthermore,
in order to satisfy the customers as well as to fulfil their needs and demands the company Tesco
puts its steps accordingly to obtain the latest trends of services and products. Additionally, these
trends in the market place helped in retention of desirable workers for longer time periods.
Increasing sales
It is the job of the operations' management to conduct several researches to obtain new techniques
as well as effective competitive advantages in an efficient manner. For this, the operations'
management tends to perform several tasks which help to increase sales of services and products
offered by the organization Tesco.
Moreover, for obtaining the effective results the importance of operations management is for
survival (Radnor and et.al, 2015).
Survival
Growth in an organization is been created by the survival. According to the organization Tesco, the
preferences as well as the taste are due to survival of the organization.
Maximum profits
The organization Tesco ensures to get maximum profits, for this the organization tends to enhance
its growth by ensuring effective productivity and profitability.
Satisfactory customer
Customers are satisfied when they are going to be served with the services and products according
to their tastes and preferences. Moreover, fulfilling the demands as well as the buying benefits of
the consumers is the path to ensure satisfactory consumer services.
Therefore, operations management are important for ensuring activities which creates
transformation in resultant activities by applying several approaches as well as market regulated
efforts (Reid and Sanders, 2019).
P6
In the organization Tesco, there are several factors which affect the firms decision-making as well

as operational management of the organization. Achievement of company’s goals and objectives are
been affected by these factors. Moreover, these are the managers and leader which tend to take the
positive and negative decisions of the organization. The various factors can be explained as
Resources of the organization
Organization's consists of resources. The several resources that are used in the organization Tesco
are the raw materials as well as the human resources. Furthermore, in order to make right decisions
these resources are systematically and properly managed for attaining the desired results. Thus, the
organization Tesco’s operational management as well as decision-making is been affected by is
employees performance and their productivity.
Financial status
Working in the proper directions as well as making of proper strategies by the leaders and managers
of Tesco are been helped by the company’s financial resources and status. The various profits as
well as cash flow affect the company Tesco in making the decisions regarding the offered product
cost as well as offered services (Gillen, Jacquillat and Odoni, 2016).
Market trends
Trend in the market are being evaluated every day. In order to obtain the organizations objective as
well as to reach the demands of the customers, these trends in the market are been analysed very
effectively. Thus, sometimes, the success of the organization totally depends upon the trends of the
market.
Stakeholders
Investors, suppliers, customer as well as employee are all comprising in stakeholders. Thus, in order
to earn profits as well as to get the desired interests, investment are been made by the investors for
getting the desired results of the operation's management.
Legal and political changes
The managers and leaders of the organization Tesco tends to take the legal decisions of the
organization. These legal changes are the political changes in the Tesco which are being imposed it
the company such that it affects the company’s planning. Therefore, managing and arranging of the
resources is been done by the company’s manager while the leaders tend to predict the future of the
company in the organization Tesco.
Technological changes
On each new day, changes in external environment give rise to the technological changes.
Therefore, while planning for the future, it is the organization Tesco managers and leaders which
tend to predict changes (Chiarini and Vagnoni, 2015).

CONCLUSION
This report can be concluded as, in the organization Tesco, leaders and managers are assumed to be
the greatest asset to the company. Thus, with the help of several strategies carried out by the
managers and leaders the organization tends to expand in the external market. The company Tesco
is the largest retailer company of the United Kingdom. Moreover, the decentralized structure is been
used in the company so that various powers of responsibly as well as the tasks are being divided.
Talent and skills are the inherited qualities of leaders and managers. Thus, the managers and leaders
in the organization Tesco perform several essential task for the smooth running of the organization
as well as for the attainment of organizational objectives and goals effectively (Reid and Sanders,
2019).

REFERENCES
Books and journals
Heizer, J., Render, B. and Munson, C., 2017. Operations management. Sustainability and Supply
Chain Management, 12th Ed., USA.
Neelakandan and et.al 2019. Robotic process automation for supply chain management operations.
U.S. Patent 10,324,457.
Ferguson and et.al, 2016. Secure management of operations on protected virtual machines. U.S.
Patent Application 15/243,647.
Saucedo-Martínez and et.al, 2018. Industry 4.0 framework for management and operations: a
review. Journal of ambient intelligence and humanized computing, 9(3), pp.789-801.
Shevchenko and et.al, 2018. Joint management systems for operations and safety: A routine-based
perspective. Journal of cleaner production, 194, pp.635-644.
Chiarini, A. and Vagnoni, E., 2015. World-class manufacturing by Fiat. Comparison with Toyota
production system from a strategic management, management accounting, operations
management and performance measurement dimension. International Journal of Production
Research, 53(2), pp.590-606.
Uhl, A. and Gollenia, L.A. eds., 2016. A handbook of business transformation management
methodology. Routledge.
Radnor and et.al, 2015. Public service operations management: A research handbook. Routledge.
Gillen, D., Jacquillat, A. and Odoni, A.R., 2016. Airport demand management: The operations
research and economics perspectives and potential synergies. Transportation Research Part
A: Policy and Practice, 94, pp.495-513.
Reid, R.D. and Sanders, N.R., 2019. Operations management: an integrated approach. John Wiley
& Sons.