Icon College: Management and Operations Report on Tesco's Leadership

This report delves into the management and operations of Tesco, examining the roles and characteristics of leaders and managers within the organization. It compares these roles, providing examples of their application in various situational contexts, such as new product launches and general management situations. The report applies different leadership models and theories, including situational, system, and contingency approaches, to the Tesco context. It also describes key approaches to operations management, emphasizing the roles of leaders and managers in this area. Furthermore, the report explores the importance and value of operations management in achieving business objectives, while also evaluating the environmental factors impacting operational decision-making. The report uses the Tesco case study to illustrate real-world applications of management and operational strategies, offering valuable insights into how these principles contribute to business success.

MANAGEMENT
AND
OPEARTIONS

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
P1.Explain and compare the various roles and characteristics of leader and a manager......1
P2.Analyse examples of how the role of leader and function of a manager apply in different
situational context...................................................................................................................4
P3.Apply different models and theories of approach, including situational leadership, system
leadership and contingency....................................................................................................5
P4.Describe the key approaches to operations management and the role that leader and
manager play..........................................................................................................................7
P5.Describe the values and importance of operations management in achieving business
objectives................................................................................................................................8
P6.Evaluate the factors within business environment that impact upon operational
management and decision making by leaders and managers.................................................9
CONCLUSION..............................................................................................................................10
References:.....................................................................................................................................11

INTRODUCTION
Management and operations is a process or working that used by the every organisation
to increase the performance of work by initiate various tools, techniques and new strategies. The
company focus on resources utilization in effective manner. This report is based on Tesco
company, it is British multinational groceries retailer based in Welwyn Garden city, United
kingdom. This company founded in 1919 and they provide provide services and products in
different cities and countries. Tesco is public limited company and they have various outlets suc
as; super market, hyper market, super store and convenience shop. The below report include;
characteristics and roles of leader and a manager, observe example of leader's role and manager's
function apply in various situations, apple different theories and models of approach, include the
system leadership, contingency and situational leadership. Key approaches of operations
management and roles that managers and leaders play in Tesco. Explain the importance and
value of operations management in achieving objectives in organisation. Elements within
business environment that impact on operations management and decision making by managers
and leaders (Al Ghani, 2018).
MAIN BODY
P1.Explain and compare the various roles and characteristics of leader and a manager
Leader: A leaders lead the team in organisation in right direction and give command to
team. Leaders in company improve the performance of employees in effective manner and they
helps in achieving organisation goals and objectives. In Tesco context, the leaders of company
use various leadership styles that is based on demand of any condition and it is important to
ensure that company achieve goals and objectives in effective manner. Leaders communicate
with each employees for better coordination in work (Alam and Raut-Roy, 2019).
Manager: A manager manage every situation in organisation. They control various
departments and functions at workplace and provide guidance to employees who work in their
company. They leading group of people and managers also plan strategies, maintain work, make
planning about production process, make policies and promote the best performance of its
employees and resources within organisation. In Tesco context, managers in this company, they
have various roles and responsibilities and they help to employees in complete work in effective
way. Managers provide training to employees for better improvement.
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Role of leader
 Vision provider: A leader is vision provider in organisation, they clear the objectives
and goals to each employees. In Tesco context, customer satisfaction is must, they allot
task and clear the target of company. guide them according to the goals and help them to
achieve target goals on time.
 Team Player: A leader is also team player, they achieve goals with team and manage
whole team very easily. In Tesco context, they have great team leaders, they support each
team member and complete task with whole team not individually (Awadari and
Kanwal, 2019).
 Great Trainer: A team leader is best trainer for employees, they provide guidance in
right direction towards their tasks. In Tesco context, they have great leaders at workplace
and provide training according to skills and work process.
Characteristics of leader
 Risk taker: A leader is risk taker in company because they think that without risk their is
no achievements. In every planed strategies risk is involve. In Tesco context, a leader is
risk taker because they make strategies about various products and all planning involve
risk.
 Self Awareness: A team leader is self aware about the every process and work related.
They have extra knowledge in business thus they provide right path to members. Leaders
understand that what direction gives success and what path gives failure to company.
Role of manager
 Interpersonal roles: In this there are three roles of interpersonal natural in the job profile
of manager. The three set of roles derive directly from the formal position of manager.
As the figure head for his part, he stand as a character of legal power, performing various
formal duties e.g., documents signing and visitors receiving . The manager in a leader
job role hire and motivates his workforce. In the liaison role, manager communicate with
many people in market the immediate series of order, those who are neither superiors
nor subordinates. This role is perfectly suits the Tesco’s managers (Campbell, Coldicott
and Kinsella, 2018).
 Informational roles: It is a important because information is the support of organizations
and the manager is the nerve middle of his part. As a monitor, the manager is a collector
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and receiver of information. Information is acquire through interaction , meetings or
official documentation. In the role of disseminator, managers give out information to
subordinate regularly. As a spoke-person, the manager transfer information to individuals
people outside the company . This role is present in all jobs of maangers.
 Decisional roles: In this role, To get the work complete , managers have to build
decisions. In performing the role of decision making, managers take action as, trouble
handler, entrepreneur, resource allocator and representative. In playing the role of
entrepreneur , managers passively begin and design modify within the comapny. It helps
in improvements (Evans and Mason, 2018).
Characteristics of manager
Time management skills: This is the procedure of exercising conscious and planning
control of time spent on particular activities, especially to increase efficiency, effectiveness and
productivity in organisation. Tesco they are very particular towards their task and goals, they
achieve target on time because their planning are strong. In Tesco context, they are fix the target
and achieving time so they can focus on other things also.
Communication skills: It means sharing thoughts related to work and interact with every
employees in company. Better communication between managers and employees build a strong
relationship and that helps in organization growth. Tesco’s managers communication skills are
Very strong that’s the reason of the growth of organization.
Basis Leader Manager
Role They lead the team in right direction
and stand with employees. They
handle the team. In Tesco every
team leader support to the
employees in their tasks (Jalil and
Yeik, 2019).
They command the employees
and allot the tasks. Managers
manage and handle the situations
related to the employees. Tesco
company’s managers focus on
customers satisfaction , so they
allot work and set goals
according to the users.
Characteristics Leader are very supportive towards
the employees and right navigator
Managers are very specific
towards their objectives and
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also. Tesco’s leaders are provide
right path to team members to
improve their performance.
targets. They strictly believe in
time management. Tesco’s
managers are very serious about
their products and services
qualities and users experience.
Theories There are various theories in
leadership such as; situational
theory, system theory, contingency
theory and etc. These theories are
helps in work done in systematic
and achieve right goals
(Keiningham, Aksoy, Bruce,
Cadet, Clennell, Hodgkinson and
Kearney, 2020).
There are different theories Tesco
use for better performance such
as; Bureaucratic theory,
behavioural theory and many
more.
P2.Analyse examples of how the role of leader and function of a manager apply in different
situational context
Situation 1: Launch of new product
In organisation Tesco company launch organic beauty products for male and female.
Company needs strong strategies and proper planning to provide this product with best quality
and services company can achieve more success through this launch. Tesco company has various
category of products already and they provide services and products in different locations or
countries. Company have loyal customers and their relation are strong so this launch also attract
to new and existing customers. New product launch helps in more success of business, because it
is organic beauty products and people will happily use these products. Company needed many
feedbacks and surveys from users in this customer’s needs and expectations are more important.
This situation helps in minimize the competition of Tesco in market (Khudyakova and Shmidt,
2019).
Role of leader
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In above situation leaders have huge role to achieve target goals through new product
launch, leaders provide right path or direction to employees and provide them knowledge about
the process and work of organic product so they can explain customers, team members give
reason to customers why they should purchase this product and how it is helpful fo their skin and
skin realted problems.
Function of manager
For new launching product, manager have to be very specific towards their objective and
targets. They plan every strategies at different stage and provide training according to the
product features and process. They analyse the market and trends also according to customers
they create or modify the product qualities and features (Kljenak, Lukic, Gavric and
Gavrilovic, 2019).
Situation 2: Management situation
In above situation and every situation in organisation affect the growth in positive way or
negative manner it depends on how leaders and managers handle the situation. In above situation
management follow time management and required highly skilled employees for this.
Role of leader
In management situation the role of leader is interact with each member and avoid
communication barriers. There should be a common goals for every one and it is leaders
responsibility to make a effective team with zero individuality. In organisation common goals is
very important some times team members are focus on individual goals because every one’s
thoughts are not same so it’s leader’s responsibility to carry all the team members with them and
support and guide equally.
Function of manager
In situation of management managers are plan future strategies and prepare the plans for
every critical conditions so they handle accordingly and avoid the any issues or barriers between
company and goals. Managers gives motivation to employees so they follow all the planning and
particular about the time (Shashi, Cerchione, Singh, Centobelli and Shabani, 2018).
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P3.Apply different models and theories of approach, including situational leadership, system
leadership and contingency
The situation of every organization change on regular basis. In various situations leaders
choose different styles of leadership according to company condition. Theories are
explained in Tesco context.
Situational leadership: In this leadership style Tesco’s leaders give motivate to each
team member to increasing the organisation performance. They change style of leadership
according to condition of business. Leaders are decision taker, they decide the right path to
achieving success and skills use in various situations to increase the growth of business.
System leadership: This leadership style shows the utilization of talents and abilities to
develop performance each team members within organisation. In Tesco context, they focus on
different departments and use talent according to trends of market. Company adopt new tools in
leadership to enhance the productivity and brand value. Tesco push to employees for their
common target goals (Lin and Peng, 2018).
Contingency model: It refers to the how leaders play their role in effective way, whether
quality of leadership equal the situation or not. In style of leadership, company mange the every
condition by using different talents and abilities. In Tesco context, they handle every condition
and achieve target goals and company’s objectives, leaders also fulfil the needs of organisation
Leadership Style Strength Weakness
System leadership Tesco get employees with
talent and skills. Company
already have loyal customers
so they can adopt new
techniques and strategies
according to changes in market
trends it the biggest of
company (Murray and
Caraher, 2019).
Tesco not invest in new tools
and some times they follow
traditional techniques. It is not
attracting the new customers
and communication barriers
are also there in organisation.
Company not understand the
customers wants.
Situational leadership In tesco leaders and mangers
have great experience in
Some times situations are
unpredictable that leaders and
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management and operations,
do they handle every situation
with effective solutions.
Company planned strategies so
in future if there is any issue
they can use and avoid
problems.
managers could not find
solutions. In market there is
lots of competitors available so
they changes plans every day
and build good relations with
new customers. This company
not explore new market and no
investment in new technology
but in present technology is
must in every company..
P4.Describe the key approaches to operations management and the role that leader and manager
play
Six sigma: This concept is based on tools and techniques for improvement in process, it
is founded by the Bill Smith while working with motorola company. Six sigma use for improve
the quality of result of a process of removing and observing the reason of defect and reduce the
affect. There are five tools of six sigma; define the problem and analyse the issues according
they fix the target and goals. After they measure the collection of data and measure various
factors creating the problems. After that they analyse the study cause and relationship affects to
know the serious factors. Then improve the plans and actions and last step is control the plan of
actions by monitoring the factors and work. In Tesco , they use six sigma for development and
avoid any barriers in growth (Nguyen, de Leeuw and Dullaert, 2018).
Total quality management: this approach is provide long term growth through
satisfaction of customers , in this their main focus on continuous development of operations in
business and allot work towards company’s goals of developing services quality and product
quality, as well as increasing process of productions and enhancing services. In Tesco context,
they make strategies for long term growth, in organisation they start with basics such as they first
provide training to employees about their work process. Leaders and managers are give direction
for long term success and they push to employees towards their tasks.
Lean Principles: - it means company creating more importance and values for customers
in market. They know about the customer’s values and focus on process that increasing
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continuously. Their main motive is provide best value to users in market through create more
values with zero wastage. In Tesco context, they have different products and they follow
customer’s expectations and needs according to feedbacks and surveys they add or create new
value in products so they can meet market trends.
A leader and manager has various roles in organisation that helps in effective work and
enhance performance, it is explain below as;
Guide in right direction: A leader and manager use different approaches and principles
to improve management performance and achieve growth of business. Both provide right
direction and guide to employees for better performance. They guide them about the process and
work and support them at every stage and push them towards their goals. Leader and manager
communicate with every member so they can share business related issues. In Tesco company ,
they focus on customer satisfaction, so accordingly leaders and managers both are provide
training on the basis of customers needs and expectation so they can give best services according
to trends in market (Nyame-Asiamah and Ghulam, 2019.
Carry quality enterprise: A leader and manager maintain the quality of work and
performance in organisation. Tesco is popular for their services and products and leaders and
managers are maintain this standard in market that’s why it is third largest retailing company in
whole world in terms of gross revenue and on ninth rank in terms of garneting revenue on
annual basis.
P5.Describe the values and importance of operations management in achieving business
objectives
Values
 Maximization of profit: In organisation profitability is very important for better growth,
Tesco has different category of products and their brand image is also good. Operation
management helps in increasing the profitability of business.
 Inventory management: In organisation operation management helps in mange
inventory or goods in effective manner. Tesco focus on various goods and manage
accordingly, they allot work to each teams so there is no dispute in management of
inventory.
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 Management of time: In company for better performance and achieve objective on time
company have to manage time and fix tasks. Operations management helps in achieving
target on time (Tse, Wang and Zhang, 2019).
 Customer's satisfaction: In business users satisfactions is important for organisation.
Tesco provide best services and products with great quality and minimum prices so every
customers can afford the product of Tesco. Operation management helps in meet the
customer’s need and wants in effective way (Padma and Wagenseil, 2018).
Importance
 Planning: In Tesco company Operation management helps in effective planning and
making strategies for future success in long term. company plan every thing like what to
do for future growth and performance, how to increase profitability and productivity, how
to allot work to each member and motivation techniques and hoe to achieve right target
and goals with zero issues. These all are managers and leaders plan for company.
 Organising: Tesco company organise the every plan and implement according to trends
and market. Company also provide training and knowledge according the work process
and they communicate with each members for their thoughts and ideas in strategies.
 Directing: Operation management helps in better directing in right path so they can
achieve target goals with use effective strategies. Company provide training and push
them toward the objectives and common goals it helps in increasing their abilities and
skills to achieve the success also (SPARKS, 2018).
 Controlling: Operations management huge role in controlling the problems and company
analyse the plan strategies and actual results of company if there is any issue in achieving
right goals then leaders and managers modify the plans accordingly.
P6.Evaluate the factors within business environment that impact upon operational management
and decision making by leaders and managers
In business environment both the factors are helps the management in operations through
this leaders and managers take decisions in effective manner (Rai, Ghosh, Chauhan and
Singh, 2018).
 Business Ethics: In this company observe right business policies and various practices
regarding important controversial topics including corporate social responsibility,
corporate governance, insider trading and many more. The law guide the ethics of
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