Analysis of Operations Management and Leadership at Toyota Group

This report delves into the realm of operations management, specifically focusing on the Toyota Group. It examines the distinct roles of managers and leaders within the organization, highlighting their functions and contributions to improved production and efficiency. The report explores the differences and similarities between leaders and managers, and analyzes the various functions managers perform at Toyota, including planning, organizing, staffing, directing, and controlling, referencing Fayol's theories. Furthermore, it investigates different leadership styles prevalent within Toyota, such as situational, systems, and contingency leadership, and their impact on the company's operations. The report also discusses key approaches in operational management and the importance of operations management. Finally, it identifies factors influencing operational management and decision-making processes by managers and leaders within Toyota, providing a comprehensive overview of the subject.

Operations
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Differences and similarities between a leader and manager..................................................1
P2 Different functions of manager in TOYOTA Group.............................................................2
P3 Systems leadership and contingency leadership and situational leadership.........................4
LO3..................................................................................................................................................6
P4 key approaches in operational management..........................................................................6
P5 Importance and value of operations management.................................................................7
LO4..................................................................................................................................................9
P.6 Factors within the Toyota affecting the Operational management and the decision making
by managers and leaders.............................................................................................................9
CONCLUSIONS............................................................................................................................11

INTRODUCTION
Operations management is an area of management concerned with designing and controlling the
production and redesigning business operations in the production of goods or services. This
report will be based on the role of managers and leaders of an organization, which helps the
company in improving production. The report inculcated study on TOYOTA group, which is
basically located in United Kingdom and provide different kind of services in automobile sector.
Further, it will cover functions of managers and role of leaders in those functions in order to get
the work done from employees in efficient manner.
TASK 1
P1 Differences and similarities between a leader and manager
Manager: Manager is the one who designs and manages the internal work inside
organisation. It will provide the direction to pre-determined goals and objectives of an
organisation. On the other hand, for successfully accomplishment of an objective, task of the
manager is developed and established of relevant strategies (Lim, 2015). The manager are
distributed various level in organisation in order to manage the task in different way. In this way,
manager is also concerned with the appraisal of performance review.
Some changes are made as per the needs of current market network as well future improvement
in market share. The manager plays an important role for development such as executing vision,
managing processes, direct interaction with people; establishing rules and regulations for growth
and development.
Leader: Leader is people who get the work done form the employees concerning the goal
of the company. The leader plays the most important role in motivating workers inside
organisation (Bernardelli and et.al., 2017). They make in effective manner to achieve
organisational objective. Leader is person, who the manager works of every worker in a team.
The major aim is to influence and inspire employees for effective performance. It will help to
increase efficiency and productivity in an organisation.
Differences between Leader and Manager
Manager Leader
Manager is set the overall objectives of an
organisation.
Leader is work on such objective development
by manager.
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Manager communicates the policy of leader. Leader is communication manager related to
efficiency and effectiveness of working
conditions.
Manager gives direction to every single group
member.
In this context, leader provides direction to
team members.
Manager inside the organisation focuses on
thing power and find out the new way to solve
problem.
Leader should focus on each person in a
particular team.
Manager directs the work to employees. Leader motivates employees to the work.
Leader provides the motivation, which is help
to improve current employees' performance
inside work place.
The manager should organizer new ideas for
growth and development (Abbou and et.al.,
2015).
The leader should invent new technology to
increase their profitability and productivity.
The manager is important person to planning,
controlling the business activities.
The leader has a quality to communicate,
encourages other employees and increases their
productivity.
A leader is very important of organization to planning a new strategy and developed a
strong business. Manger is handling the whole business process in effectively and efficiently.
They have managed the complexity of business, budgeting and performance of employee,
problem solving etc (Bhattacharjee and Bandyopadhyay, 2015). They have some specific goals
to plans according to customer requirement. It will create an effective structure to perform
different role in business process.
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P2 Different functions of manager in TOYOTA Group
Manager is very important for every organization to provide specific guidance of
employees in order to achieve goals and objectives. They have specific roles and responsibilities
to fulfil the purpose of company through regulation, planning and economical.
TOYOTA is a leading brand that has some function to manage the whole business
operations in effectively and efficiently. They are mainly focused on achieving their important
vision. It is a dynamic process and various people are performing different function and activities
to manage by the manager.
There are types of operation functions performed in business such as marketing,
purchased product, finances etc. manager is senior person in company that would be handle the
activities of junior employee. On the other hand, the company is used different platform to
performing a specific activity. These activities have been change according to the requirement of
customer because marketing level is change.
TOYOTA is uses Fayol theories to managing the business functions and activities
because it will analyse the basic strategy and planning to create a new idea for growth and
development. Their theories are classified into five ways to described in give below as follows:
Planning- this is very important concept of an organization to achieve their goals and
targets. Planning plays an important role because it will analyse requirements of any business
operation. The company should be plan a strategy in both ways such as long term planning and
short term planning. This planning is very important for increasing profitability and productivity
in market. They mainly focus on their productivity in which planning creative ideas such as low
prices, advertisement, plan new campaign etc.
It provides a right direction to increase their value in market and can be achieve their goals and
targets. They have utilising the resources in proper way and then applicable for organization. It
will help for organization to achieve their objectives (Ming and Daoxin, 2018). The important
part of planning to reducing the risk and dealing with critical situations in effectively and
efficiently.
Organizing- It is important function that would be managed by manager to developing
an effective structure for growth and development. This structure is designed as a frame work
that established coordination between the department. This structure is basically provided the
presentation, graphical chart to explain the relationship between business activities and
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operations. The manager should be designing a new role of every people has specific
responsibilities managed in proper ways. At the level of company are taking some specific al
decision related department, cluster and jobs. The TOYOTA is a leading brand that has large
number of method is used for development. The manager is provided the resources to their team
member and then planning a new strategy converted into reality.
Staffing- it is very important part of organization to increasing their functionality in
business process. The main objective to mange the business activities and that has chosen a right
person to enhancing the business capabilities in marketplace. They should analyse the main role
of staff that are capable of performing a various functions and task. The marketing team is very
small and they are handle the business process in very effectively and efficiently. It is crucial
part of company to changing the nature of workforce. The technology is directly impact to
company structure because new features are launch in market that would be destroying a existing
product in market. The right staff and person is putting some effort to increasing their brand
value in market. They will handle any type of critical situation in very effective manner. They
are mainly focused on to changing the structure and follows specific planning to understand the
requirement of people in market. Staffing is support to the organization to performing a task in
proper ways. The company should provide the best services and motivated to their employee to
achieving task in effective manner. The staffing performs a various function to creates an
effective opportunity for growth and development.
Direction- This is the fourth function to provide the best direction of organization to
achieving their goals and objective. The direction is very important part of company to provide
the strength and capabilities of firm. This is the method to organizing the role of employee in
organization. They are different functions delves such as communication, human interaction and
manager motivated etc. this is very strong part of leadership because they provided the right
direction to achieving towards the goals. The manager should be develop a good relationship
with employee and other colleagues. It is important bridge between human requirement and need
of operations in TOYOTA.
Controlling- this is the final method of management to provide the right information to
the customer. The marketing sell is increasing in market so that it would be helps to measuring
and correcting the situation in effective manner. They are using different type marketing
campaign to promoting their product in market. It will determine the sales record and managing
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the different process in proper ways. It is required for company to measure the actual objective
of business activities. It is important function to reducing the risk in business process.
P3 Systems leadership and contingency leadership and situational leadership
There are many types of approaches and theories applicable within the TOYOTA as
considers as leadership in this organization. The leadership quality is very essential for each and
every organization to control the business process and operations. The leadership quality has
some effective task is performed in given below:
 They should developed a new approach for future references.
 They are applied new approaches in the company to perform a different task to achieving
the goals and objectives.
 They are motivated to employee so that they are focused on the task and achieve their
objective.
 They will manage the whole system and delivery a best product in marketplace.
There are various type of approaches in leadership described in given below:
Situational Leadership- this leadership model is provides an effective understanding
between the style and the level of follower to performing a specific task. The manager of
company to handle the style for development and they are always trying to influence to other
people. They have been change continuously if the requirement of other is meet according to the
situation of organization (Morimoto and Yoshino, 2017). The firm has making a decision and
performing a different task. This leadership should be adjust according to the style. There are
different type of style used in Situational Leadership as follows:
 Telling- it is style to that has high demonstrative behaviour and very low supportive
because they are only focused to provided the information related product in market.
 Selling – it is style where they have high demonstrative behaviour and very high
supportive because they are helping to provide information as well as solve the issues in
very effectively and efficiently.
 Participating- it is style where they have low demonstrative behaviour and very high
supportive nature because they should provide an effective services in which playing a
important role for growth and development.
System leadership- this is very important leadership style to increases their network
from one place to another. It will share the information and task to other department in case any
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changes is required to change the pattern and style of operations (Zhang and et.al., 2015). This
leadership is totally different from other leadership because they are mainly focused on to
clearing their objective and goals. The system leadership is necessary of organization to handle
the management system in proper ways. They have an ability to see whole business system. They
are focused to collection of problem is handle and solving to create as a future scope.
Contingency leadership- this approaches is no so affective for organization to achieve
the task in proper ways. Each and every organization has need of efficient approaches to solving
the issues in the best way. This functionality of company is depend upon their external and
internal factor. This leadership style is applied for business process according to the situation in
effective manner.
LO3
P4 key approaches in operational management
Operational management is a process to performing a business function that can be
creating an effective quality of services provide by organization. It is planning, controlling,
organizing all the resources is required to increase the productivity and profitability in
marketplace. They are managing the whole process in effective ways.
Operational management is very important p[art of organization to managing the whole
department in very effectively and efficiently. This is based on the planning and business
activities to manage their good and services in production system. They provide different
activities to controlling the functions and procedure of changing some input such as strength,
labour conditions and energy, material etc. For Example – Apple is leading brand to manage
their operation in very effective ways (Liu and 2015). The international market has been change
according to the customer requirement because the demand of people is increases in day by day.
It will design a new approach for promoting the product in market. The operation management is
techniques to maintain the planning, controlling, organizing and leading in business activities.
Planning- planning is very important for determine the actual function of process and
achieving their goals and objective through strategy planning. The manager should be aware
about this strategy to maintain the economical condition that has faced many changing task and
problem for future. Manger is required to taking a good decision related business process. The
planning should be start with some specific procedure and study on environmental conditions.
The manager is planning a new strategy before, aware about the critical situation of organization
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such as competitors, economic and customer. The planning is crucial part to build a strong
organization because every organization has need to plan an effective strategy for growth and
development. Most of the companies are planning before the product launch because they are
already measure the actual requirement of business process. This is the best part to determine the
actual cause and effect of operations.
Organizing- organizing is important part of company to development of structure and
identifying the best resources (Lee and et.al., 2017). The most important effort of organization is
creating a coordination between the employee and management. The manager should be
organising the different business approaches to maintain the performance of employee. They are
playing an important role in each and every organization. Decision making process is essential of
company to take important decision at the time of productivity. They have own role and
responsibilities to making a right decision for organization. They are identified at the level of
company to decide how the department is coordination with other jobs.
Leading- leading is the best approaches to provide the best services and motivated to the
employee. It is very useful for every organization to performing a different task in very effective
manner through leading because the leader has skill and characteristics to develop a new ideas
and approaches foe development (Ding and 2017). They will determine the need of employee
and then fulfil the requirement. Leadership is unique quality to participate as main role to
achieving their goals and objectives. Leader is always researched on particular topic to
identifying the relevant information regarding the research study. Manager and leader is building
a strong relationship to share the information of relevant research study. The leadership style is
important to provide an effective information to manager and now they are becoming as a good
leader and can be learn many effective style of leadership. A team leader is playing important
role to handle the other member and creating an effective relationship between employee. They
have ability to provides the best information related product detail, business activities etc.
Controlling- controlling is main function to handle the performance of business,
employee and other in which it is defines as a standard. They are following some important step
such as performance, actual performance and standard performance. Most of the organization is
very helpful for controlling because they are maintained the level of organization in very
effectively and efficiently (Simon and et.al., 2017). It can be measures the performance in
different ways. The performance is depended on some important factor such as customer
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satisfaction, sales record, financial statement and production etc. controlling is required for
business process because they have mange the strategic planning in effective way and to
achieving their necessary goal and objective. Each and every organization is continuously
running and that would be manage by manager to handle the critical situation at the time of
development.
Total quality Management- this quality of management is the best approaches to operated the
business process in proper ways. This is the best approaches to check the quality of product in
marketplace. The store manager is managing the quality of product in marketplace.
Just in time- this is the approaches to use these techniques to supply a chain, analysis the total
maintenance of productions.
Lean manufacturing- is the important for organization to covers all the production information
effectively and efficiently.
P5 Importance and value of operations management
Operational management is very important for organization to achieving their task and
objective through this management system. It is back bone of business to provide the best
services and goods in marketplace. They provide an effective services and product in market so
that the customer is easily attracted towards. In this way, it will increase the profitability and
productivity in market place. The successful organization has always required a business
operational management because they are handle the whole process and control in proper
manner.
It is essential part of company to provide the best services in market. They are uses a
appropriate resource to developed an effective product and services that would be fulfil the need
of customer and market. It is responsible to creating a strong relationship between company and
supplier. They are build a trust to supplier to provide the better product and services in
marketplace on time. The human resource department was hire those people who has capabilities
and skill to enhance for growth and development (Helleno and et.al,2015). The companies are
spending so much money on mailing so that the rate of services charges is increases in market.
Operational management is important for two purpose. First, it will help for people to provide
the better services and it improves the quality of product in which it improves the financial
conditions. Second, they are helping to the customer and maintain the competition level in proper
manner.
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This approach is very helpful to continuously increasing the profitability and productivity
in market. Nowadays, the operational management is handle in different way to manage the
business activities, create an effective plan, lead generation, control the business operations.
TOYOTA is the best example has some making specific planning for business
development. Operations management is play very important role in this company to provide the
better services to customer. The production and manufacture department is decreases the wastage
level. Increasing profitability and productivity, consume the time so that the cost of production is
very low in market (Cooper and Rogers, 2018). Operational management performing a specific
role to manage the business operations such as planning, staffing, leading and controlling and
motivated to other employee for growth and development.
There are some important principle of business operation to managing the organization in
effectively and efficiently.
 The manager is important person to managing the business operation because they have
ability to understand the need of business and fulfil the requirement of business. They
have skill and knowledge to develop a new product in marketplace. This is playing
important role in business organization.
 In TOYOTA, the manager provides an accurate information to all employee because they
are maintained a coordination between employee and management. Each and Every
people know about the business process and can be give a new idea for growth and
development (Evang and et.al., 2017).
 The business process should be interconnected to each other because all the information
are linked to provide the better services and product in market. They are established a
connection between one process to another process.
 It will measure the role and responsibilities of business activities and then improving the
performance of operations. Measurement is essential part to identifying the need and
requirement of business and customer. They will manage in between the sub-process and
actual process at same time.
 The most important is to improving the business process in proper ways. The business
priority has been change because advancement of modern technology to improve the
performance of activities.
Role of store manager
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The store manager is responsible for hiring, training, and in some cases, development of
employees. The manager must ensure staffing levels are adequate to effectively operate the store,
and ensure employees receive training necessary for their job responsibilities.
LO4
P.6 Factors within the Toyota affecting the Operational management and the decision making by
managers and leaders.
The organizations are need to focus on ethics, sustainability and maintaining the values in
the organization to increase the better relationship with its customers. It provides satisfaction
with the products and services of the company by following the ethical standards in the
operational activities of that company. Toyota plc run its organization with full of competition
and gain the competitive advantages in the target market. It is basic need because the company
want to establish a superior position in its industry from the competitors. Toyota adopts the
concept of developing the sustainable business. The management and leadership in this company
plays an essential role in the corporate social responsibility. The relationship between the styles
of leadership and functions of management influence the CSR activities in the company. The
management team adopt the new strategy and prepare plan considering the points that can affect
the company in relation to society.
For affecting the business environment of any organization, there are many factors. These
factors also leads an important impact on the operational activities of management and decision
making of managers and leaders of that company. In these factors, internal and external two
types are comes and these can affect any business positively as well as negatively. The
management team of Toyota company is needs to focus on these types of factor for reducing the
impact of these elements in proper and effective way. There are some of these factors which
influence the internal business activities and operational management with decision making are
as follows :
1. Value System – the value system is based on the rules and regulations which affect the
culture of organization. There are different policies, rules and regulatory frame work of a
company affect the business environment and it has a big impact on the business
activities, operational management as well as the decision making process of the
management team and leaders. The policies of an organization are changes continuously
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