Waters and Amazon: A Report on Leadership and Operations Management

This report provides a detailed analysis of leadership and operations management, comparing Waters and Amazon. It defines the roles of leaders and managers, contrasting their characteristics and functions within Waters. The report also applies situational and system leadership models. For Amazon, it explains key approaches to operations management, including service design, quality management, process capacity, and location strategy. It highlights the importance of operations management in achieving Amazon's business objectives and discusses the impact of environmental factors. The report further elaborates on the functions of a manager, such as planning, organizing, staffing, directing, and controlling. It concludes by emphasizing the critical role of decision-making by leaders and managers in ensuring business success.

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MANAGEMENT OPERATIONS

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Table of Contents
Introduction......................................................................................................................................4
Task 1...............................................................................................................................................4
Definition of a leader and manager.................................................................................................4
Comparison of the roles and characteristics of leaders and managers............................................5
Explanation of the application in different situations......................................................................5
1.The role of a leader in the Waters.................................................................................................5
2.The function of the manager in the waters...................................................................................6
Explanation of the functions of the manager...................................................................................6
Application of two leadership models.............................................................................................7
Situational leadership.......................................................................................................................7
System leadership............................................................................................................................7
Task 2...............................................................................................................................................8
Explanation of the key approaches to operation management of Amazon.....................................8
Design of good services...................................................................................................................8
Quality Management.......................................................................................................................8
Process and capacity of business design..........................................................................................9
Strategy of location..........................................................................................................................9
Role of Amazons leaders and managers in operation management................................................9

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Operation managers are looks for realistic......................................................................................9
Operation managers are looking for efficiency.............................................................................10
Operation managers focused on the quality of the process...........................................................10
Operation leader is effective for supply chain management.........................................................10
Operation leaders lead...................................................................................................................10
Importance of operation management in achieving Amazon's business objectives......................11
Impact of the factors in the business environment of Amazon.....................................................11
1.Operational Management............................................................................................................11
Description.....................................................................................................................................11
Plan................................................................................................................................................12
Organise.........................................................................................................................................12
2.Decision making by leaders and managers.................................................................................12
Conclusion.....................................................................................................................................12

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Introduction
The paper discusses the management, as well as the operations of two companies, are such as
Waters and Amazon. Operation management is one of the processes of the production of the
company that can help in case of managing the projects and the actions of the projects.
Therefore, it can be added that the operation management can help the organisations to reduce
certain blocks from the total process chain of the production of the company. Not only that with
the help of the management operations the organisations can be able to improve their business
actions through various ways such as planning, organising, coordinating and controlling the
resources of the production.
Task 1
Definition of a leader and manager
A leader is a person who can influence a group as well as individual person to achieve the
particular goals. In addition, it can be added that a leader is a person who always goes first and
shows the path to the others by setting examples. Therefore, it can be said that a leader has the
capacity to motivate a group or individual person to follow the paths of the leader. However, it
also can be added that the leader should have the root to the commitments that can help the
leader to achieve the destined goals as well as it can be said that through the dedication as well as
commitments of the leader's other people can be inspired to follow the paths of the leader
(Baumback et al. 2017).
A manager is an expert in his own field and it can be added that the manager has the capacity to
manage as well as support to team members of an organisation. Therefore, it can be added that
the manager works under the organisation's and always works with the team members within the
organisation to achieve the destined goals of the organisation as well as the goals of the team. In
addition, it can be noted that the manager should focus on the needs as well as to the
requirements of the employees and take responsibility for the employees within the workplace of
the organisation (Laseter and Rabinovich, 2016). The manager always set the goals for the higher
achievement in the workforce of the company.

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Comparison of the roles and characteristics of leaders and managers
It can be noted that leadership is one of the qualities of a person that can influence people and for
this objective of the leaders is attained willingly as well as enthusiastically. The leadership is not
same as the management system. But in addition, can be added that the leadership is one of the
major parts of the management system of an organisation. However, it is observed that the
management system one of the disciplined manner that can manage things with best possible
manner. The manager skill is the art of a person to work with the other members of the
organisation within a team. The management system can be seen in every sector are such as
education, hospitality, sports and offices. The major difference between the leadership and
management is that the management is used for formal as well as organized groups on the other
hand, the leadership is used in case of both formal and informal groups. Furthermore, it can be
added that leadership is the skill of leading other people by setting examples on the other hand
management is one of the art that can be led with systematic way within the organisation and
also helps in case of coordinating with the employees as well as the workforce of the
organisation with effective way (Giannakis and Papadopoulos, 2016).
In this context, it can be noted that in the operations of the business management of the company
waters there has been occurring a conflict between the leader and the manager of the company in
case of launching new food items. The leader created a vision about her new food product, but
the manager could not be matched the vision of the leader by setting up new goals.
Explanation of the application in different situations
1. The role of a leader in the Waters
In the business of the food supply company Waters, the lead plays one of the major roles of the
leader always try to set visions in front of the management of the company. Therefore, it can be
added that the leader of the company Waters focuses on the quality as well as on the food safety
of the products of the company. Not only that the leaders also identify the original wants of the
key stakeholders of the company. The leaders of the food company Waters try to develop the
young professionals of the company with valuable food safety knowledge that can help them in
case of maintaining the food quality by the measurements of the food safety. Not only that the

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leader shows the other members of the company about the opportunity as well as the groundwork
for the leading food resources that can help the company in case of better business in the food
industry (Binz et al. 2014). The leaders in the Waters encourage the participation of the
Company in regional as well as in national food trade associations who can provide food safety
policies for the development of the business of the company. The leader also can be able to lead
the company by the help of food safety professional that can help the company in case of
maintaining the food quality as well as food value of the products of the company Waters.
2. The function of the manager in the waters
The manager of the food company Waters supervises the food products and makes sure about the
sanitation process of the food production area. Therefore, it can be added that the services of the
food production of the company are totally depended on the manager and for this, the manager of
the company always focuses on the manufacturing process as well as on the delivery process of
the food products of the company. Not only that the manager of the company Waters is also
responsible for the training of the employees regarding the food safety and for this the manager
of the company prepare a proper schedule of the food production as well as allow the manpower
of the company with the efficiency of the workers regarding the competence of the work (He et
al. 2018). Not only that the manager of the company prepares a report that is based on the
production as well as the distribution of the food products of the company. Thus, the manager
tries to develop the food quality as well as the food production of the company by promoting
effective ways in the food production with the needs of the market. In this context, it can be
added that the managers of the company Waters always focus on the vigilant report that can help
to reduce the risk factors before the commencement of the work of the company.
Explanation of the functions of the manager
Management of a business is described as one of the social processes that include the
responsibility of the manager in case of economical as well as effective planning that can help
the company to acquire success in their business actions. Therefore, it can be added that the
managers of the company focus on the dynamic process with the consistent way by various
activities that involve various elements are such as planning, organising, staffing, directing and
controlling.

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Planning is one of the basic functions of the manager of a company. The planning process deals
with the further actions of the organisations bad that actions can help in case of achieving
success. The organising process of the manager can bring the development process of the
company. Not only that through the organising process the manager, as well as the company, can
be able to achieve the organisational goals (Hugos, 2018). Staffing process is one of the
important aspects in case of the management system of the company. Thus, the proper stuffing is
needed for the increased productivity of the company. In case of the staffing process, the
manager of the company takes responsibility for the recruitment as well as of the proper training
of the staffs. The managers of the company directing the workforce of the company through
various activities such as supervision, motivation, leadership, communication and so on. The
achievement of the goals of the organisation is depended on the controlling process of the
managers as the managers control the workforce of the organisation with the requirements of the
work.
In this context, it can be added that the manager of the company McDonald's always focuses on
the goals of the company and set action plans to fulfil the destined goals of the company by the
management system with an effective way.
Application of two leadership models
Situational leadership
The situational leadership is one of the developed leadership theory that can develop. The
Organisational behaviour of the company Waters. According to the researches, it can be said that
the situational leadership of the company Waters is depended on the arising situations. In this
context, it can be noted that the theory acts with most effective way with the ability of the user.
Therefore, it can be added that the manager of the company in case of maintaining the food
quality applies the situational leadership theory to control food quality with the demands of the
market as well as with the demands of the customers.
System leadership
System leadership can help to facilitate the conditions of the company waters. Not only that the
leadership theory helps the company in case of the further progress in the business by bringing

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social changes of the company. In this context, it can be added that through the help of the
system leadership theory the management of the company Waters can reduce pressures as well as
trends that are related to the society. Not only that the expectations of the social media regarding
the company is also fulfilled with the help of system leadership theory (Llopart-Mascaró et al.
2014).
Task 2
Explanation of the key approaches to operation management of Amazon
It is observed that the success of the operations of Amazon depends on the high efficiency in the
achievement of the operation management of the company. Therefore, it can be added that the
operation management of Amazon helps to determine the productivity of the workforce of the
company. In this respect, the company addresses strategic decision of the areas that can help in
case of operations management of Amazon. Thus, it can be added that as being one of the
leading e-commerce company in the business industry Amazon set an example that can
technologically support that productivity of the other company (Santos et al. 2015). However, in
case of the operation management Amazon has setting various areas for the operations of the
management.
Design of good services
The strategic areas of the operation management are covered by the design of the services of
Amazon. Amazon addresses the concerns of the design of services or goods as one of the
primary thoughts of the company. For this, the company used advanced technology in case of
communication as well as in case of targeting the customers. It can be added that the advanced
technologies can support the efficiency of the company in business operations.
Quality Management
The quality management is the areas through which the company can be able to maintain the
operational outputs to satisfy the needs as well as the demands of the customers. In this respect,
Amazon involves continuous approaches to the e-commerce business that can help the company
to acquire success in the e-commerce business world.

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Process and capacity of business design
One of the most important objectives of the operation management of Amazon is the process and
capacity of the design of the business. The capacity of the business design is the strategic area
that applies the extensive automation in the business process of Amazon. The capacity design
approach to the operations management system of Amazon highlights the importance of
automation process that is related to the capacity of the company.
Strategy of location
The resources, as well as the accessibility of the business market, depend on the strategic
location of the business. In that case, Amazon emphasises its focus on the strategic location for
the better possibilities of the business in the e-commerce business world.
Role of Amazons leaders and managers in operation management
The development of the operation management of Amazon depends on the overseas as well as
depends on the role of the leaders and managers. Therefore, it can be added that the operations of
the leaders and the managers ensure the conflicts of the operation management to use the
information of the operation management with successful ways (Theodori et al. 2014). Thus, the
leaders, as well as the managers, establishes the operation process of the management system
with the effective way that can help to involve strategies in the process for the development of
the business errors.
Operation managers are looks for realistic
The operation managers can understand the value of the employees as well as it can be said that
the operation leaders can communicate with the employees with valuable resources. The
operation managers always give feedbacks with the continuous process to the works of the
employees. In this context, it can be added that the transformational leadership theory helps the
leaders to connect with the other team members by exchanging different cultures.

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Operation managers are looking for efficiency
The effective operation managers always manage the inputs as well sate outputs of the resources
of the operation management system of Amazon the operation managers as well as the leaders of
Amazon tries to reduce the extra cost of the production as well and tries to sell the product of the
company at the lowest prices that can help to make a healthy relationship with the company. Not
only that in that case, have the operation managers of Amazon involved better productivity of the
employees by the hard work to meet the demands of the market.
Operation managers focused on the quality of the process
Operation managers of Amazon focus on the quality of the products rather than the supply of the
products. Therefore, it can be added that the effective operation manager includes the better
quality of the productivity of the products that can help to meet the satisfaction level of the
customers.
Operation leader is effective for supply chain management
Supply chain management is one of the important aspects of the e-commerce business of
Amazon. It can be noted that the operation leaders of Amazon work on the proper supply chain
management to maximise the demands of the customers with the effective way. Not only that the
shape of the supply chain structure is created with the operation management activity of the
leaders of Amazon.
Operation leaders lead
Through the operation management, the leaders of Amazon lead the business for the further
operations to determine the reduction of the problems. The main object of the operation leaders
is to identify the areas where the development is needed and the operation leaders perform with
the other team members to meet the goals to make the business success by motivating the team
members.

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Importance of operation management in achieving Amazon's business objectives
The operation management basically acquires two objectives in the operation management
process and those objectives need the achievement process of the company as the achievements
and the objectives are interrelated with each other.
The customer services are one of the main objectives of Amazon. Because the marketing, as well
as operation management, is totally dependent on the satisfaction of the customer and if the
customers are not satisfied the operation of the management of the business of Amazon fails. The
operation management helps to find out the resources of the production of the products and with
the identification of the resources, the cost of production can be minimized (Cohn, 2016). Not
only have that through the operation management system Amazon maintained the quality of the
products that brings the satisfaction of the customers. Through the operation management
strategies, Amazon can understand the decisions that are related to the business and also can be
able to take strategic decisions.
Impact of the factors in the business environment of Amazon
1.Operational Management
Operation management focuses on the managing process of Amazon. Therefore, it can be added
that through the operation management process the distribution process of the products of the
services of the company can be managed. The actions of the operation management are related to
the activities of the company. Operation Management is the all kinds of operations that the
company carried as the business activity such as purchase, inventory, quality, control, storage,
logistics and the evaluation (Stevens et al. 2016).
Description
The actions of the operation management help to run the business of Amazon with the smooth
way by old, new achievement as well as by the implementation of goals within the workforce of
the organisation.

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Plan
The management system of the business operations helps to make business plans through which
the company can lead their business with effective way. Not only that by setting business plan
the company, as well as the management of the company, can be able to understand the original
goal.
Organise
The management operations help to organise the business activities with proper strategies. In this
context, it can be added that without proper strategies the activities of the business cannot be
organised in proper ways.
2. Decision making by leaders and managers
The operation management of Amazon helps the leaders as well as the managers to take
decisions in case of their management system. It is observed through the operation management
system the managers can operate their works within the workforce of the company by the
effective way. Not only that the operations of the management system affect the everyday
activity of the managers, as well as the employees of Amazon-related with various activities, are
such as performance, negativity, positivity and the implementation of changes in the business
operations (Walker and Walker, 2016). Furthermore, it can be added that the decisions of the
managers are leaded by the operation management system by various ways such as checking
resources, change working schedules, analysis the aspects of the employees, assessing the duties,
training as well as preparation of the employees and so on.
Conclusion
To conclude it can be added that the paper analyses the management operations of the business
companies. Therefore, it can be added that the business operations are one of the major factors in
case of successful business. Thus, through the business action activities, the companies can be
able to lead their business with successful way.

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