Assessment of Leadership Skills in BSBMGT605: GBC Assignment

This document presents a comprehensive solution to the BSBMGT605: Provide Leadership Across the Organisation assignment, focusing on Gateway Business College. The assignment encompasses various activities designed to assess understanding of leadership principles. These activities include analyzing organizational objectives, values, and standards within a case study context (Calculus Cleaning), establishing the responsibilities of key personnel (CEO, Marketing Manager, Cleaners) in achieving these objectives, and articulating clear expectations for internal groups. The assessment further explores workplace expectations related to environmental management, health and safety, and ethics, along with the identification of workplace hazards and notifiable incidents. It also delves into the importance of positive role modeling, effective communication, and the benefits of diversity within an organization. The document provides detailed answers to the questions posed in the activities, offering insights into the strategic direction of organizations, the role of leadership in fostering commitment, and the practical application of leadership concepts in a workplace setting.

Assessment Cover Sheet
Student name: Student ID:
Unit code & name: BSBMGT605 Provide leadership across the organisation
Qualification: BSB60915 Advanced Diploma of Management (HR)
Trainer name:
Date Due: 21.03.2020
Date submitted :
1st Attempt Result
(For the assessor) Competent Not Yet Competent
Assessor signature Date:
2nd Attempt Result
(For the assessor) Competent Not Yet Competent
Assessor signature Date:
3rd Attempt Result
(For the assessor) Competent Not Yet Competent
Assessor signature Date:
Comments
(must be included if
result is Not
Satisfactory)
Declaration:
 I hereby declare that no part of this assignment or product has been copied from any other student’s work or from
any other source except where due acknowledgement is made in the assignment.
 No part of the assignment/product has been written / produced for me by any other person except where
collaboration has been authorised by the trainer/assessor concerned
 I am aware that this work may be reproduced and submitted to plagiarism detection software programs
etc. for the purpose of detecting possible plagiarism (which may retain a copy on its database for
future plagiarism checking)
 I have read and I clearly understand GBC assessment, course progress and intervention policies.
Student signature: ______________________________________
Note: The assessor may not mark this assignment if the above declaration is not ticked and signed

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Assessment instructions
Overview
Assessment methods can be either one of the following or a combination of: Written test Direct observation Project-based methods e.g. reports, role plays, work samples Questioning/ Interview Workplace simulation
All assessment tasks should be completed in the class room, unless approved by the assessor. Prior to commencing the
assessments, your trainer/assessor will explain each assessment task and the terms and conditions relating to the
assessment tasks. Please consult with your trainer/assessor if you are unsure of any questions. It is important that you
understand and adhere to the terms and conditions, and address fully assessment task. Your trainer/assessor will remain
available to support you throughout the assessment process.
Written Assessments
Written assessment tasks are used to measure your understanding and underpinning knowledge of the overall unit of
competency. While undertaking any written assessment tasks, please ensure that you type the following criteria in the
space provide in the columns: Address each question including any sub-points as per the instructions provided with each question in the
column Cover the topic in a logical, structured manner Your assessment tasks are well presented, well referenced
Please note:
All the written assessments are closed book When you have completed a written task you should print the assessment guide and submit it to your assessor No hand written or supplementary work will be accepted without the permission of the assessor.
Assessment Results
The result of each task will be either ‘satisfactory’ or ‘not satisfactory’. If unsatisfactory, you will be given the
opportunity for reassessment. Unsatisfactory written assessments will be returned to you for resubmission.
Competency outcome
Once you have satisfactorily completed all the tasks for this unit you will be awarded “Competent” (C) or “Not yet
Competent” (NYC) for the relevant unit of competency.
Additional evidence
If GBC, at its sole discretion, determine that it require additional or alternative information/evidence in order to determine
competency, you must provide us with such information/evidence, subject to privacy and confidentiality issues. GBC retain
this right at any time, including after submission of your assessments.
Assessment appeals process
If you feel that you have been unfairly treated during your assessment, and you are not happy with your assessment
and/or the outcome as a result of that treatment, you have the right to lodge an appeal. You must first discuss the issue
with your trainer/assessor. If you would like to proceed further with the request after discussions with your
trainer/assessor, you need to lodge your appeal, in writing, outlining the reason(s) for the appeal.
Special needs
Candidates with special needs should notify their trainer/assessor to request any required adjustments as soon as possible.
This will enable the trainer/assessor to address the identified needs immediately . If you feel you are not yet ready to be
assessed or that this assessment is unfair, please contact your assessor to discuss your options. You have the right to
formally appeal any outcome and, if you wish to do so, discuss this with your trainer/assessor.

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Table of Contents
Assessment Schedule ................................................................................................................... 4
Activities ..................................................................................................................................... 5
Activity 1A ....................................................................................................................................... 5
Activity 1B ....................................................................................................................................... 7
Activity 1C ....................................................................................................................................... 8
Activity 1D ....................................................................................................................................... 9
Activity 1E...................................................................................................................................... 10
Activity 2A ..................................................................................................................................... 11
Activity 2B ..................................................................................................................................... 12
Activity 2C ..................................................................................................................................... 13
Activity 2D ..................................................................................................................................... 14
Activity 2E...................................................................................................................................... 15
Activity 2F ...................................................................................................................................... 16
Activity 3A ..................................................................................................................................... 17
Activity 3B ..................................................................................................................................... 18
Activity 3C ..................................................................................................................................... 19
Activity 4A ..................................................................................................................................... 20
Activity 4B ..................................................................................................................................... 21
Activity 4C ..................................................................................................................................... 22

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Assessment Schedule
Week 1 Activity 1
Week 2 Activity 2
Week 3 Activity 3
Week 4 and Week 5 Activity 4
17.02.2020 - 23.02.2020
09.03.2020 - 22.03.2020
02.03.2020 - 08.03.2020
24.02.2020 - 01.03.2020

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Activities
Activity 1A
Estimated Time 30 Minutes
Objective To provide you with an opportunity to clarify objectives, values and standards in
accordance with organisation's strategic direction.
Case study
You are
required to
extensively
read the case
study provided
and answer the
questions from
the case
scenario
addressing the
questions
Case scenario 1.
Calculus cleaning offers cleaning services in Sydney and its surrounding areas. We
pride ourselves on our core values of trust, integrity and offering exceptional
cleaning services at affordable prices.
Our company was born out of the need for high quality cleaners that have great
attention to detail. Over the years we have grown our business model to cover
the following areas of business:
 Domestic Cleaning - including general housekeeping, end of lease cleaning,
pre-sale clean and carpet cleaning
 Commercial Cleaning - including general office cleaning, move out and make
good cleans, and carpet cleaning
 Construction and renovation cleans - from 1st stage through to final
completion for both contractors and design and construct
Our objective is to have a best network of the partners and associates who can
deliver quality service at client’s convenience. We strive to deliver best service
bearing in mind the core values which includes Deliver WOW Through Service,
Build Open and Honest Relationships with Communication, Be Humble and
Hospitable at All Times and Build a Positive Team and Family Spirit. We have been
successful in forming the alliances with a range of partners, from local realtors,
designers, facility managers through to site managers and business owners
through our marketing and customer service standards. We follow the ISO
10002:2014 framework in our service delivery and complaint handlings.
48% of our business coming from referrals and repeat business speaks volumes. If
you would like a FREE, No Obligation Quote then please call one of our friendly
service representatives on [phone].
We aim to achieve our 80% business from referrals within next 2 years by
employing more customer friendly practices and we are committed to improve
our delivery standards with continuous improvements.
Our team
PEO
– General Manager (1)
-- HR Manager (1)
– Marketing Manager (4)
– Admin staff (12)

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Our staff policy
We hand pick our cleaners based on service requirements, so that we are always
equipped to attend to any and all of the market needs. Each cleaner under our
brand has been rigorously vetted to ensure you only get the most suited person
for the job. If required we can provide detailed cleaning reference checks and
happy customers to speak to. Police checks are something that can also be
provided if required.
Indicate the organisations at least 2 objectives, values and standards for
Calculus cleaning?
Objectives Values Standards
Summarize how the above elements formulate the Strategic direction of
Calculus cleaning
Word limit – minimum 50 words

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Activity 1B
Estimated Time 30 minutes
Objective To provide you with an opportunity to establish linkages between
organisational objectives, values and standards and the responsibilities of
relevant groups and individuals; and ensure media and language used is
appropriate to individuals and group circumstances.
You are
required to
extensively
read the case
study provided
and answer the
questions from
the case
scenario
addressing the
questions.
Using workplace examples provided in case scenario 1, complete the following:
What are the key responsibilities of following persons in Calculus cleaning
towards achieving organisational objectives and values;
CEO
Marketing Manager
Cleaners
Detail any specifications or the expectations from the staff and management
mentioned which is required to achieve the strategic objective.
Word limit – 50 words

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Activity 1C
Estimated Time 15 Minutes
Objective To provide you with an opportunity to state clear expectations of internal
groups and individuals and explain in a manner which builds commitment to the
organisation.
Write your
answer in the
space provided
as per the
instructions
given
What is the importance of stating clear expectations of internal groups and
individuals in an organisation?
Word limit – minimum 50 words
How would you explain the expectations, in a manner which builds commitment
to the organisation?
Word limit – minimum 50 words

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Activity 1D
Estimated Time 30 minutes
Objective To provide you with an opportunity to address expectations of the organisation.
Write your
answer in the
space provided
as per the
instructions
given
Provide expectations and issues for an organisation involved for the examples
provided below in at least 25 words each.
Examples What are the issues/expectations?
Environmental
management
Workplace health and
safety
Values and ethics

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Activity 1E
Estimated Time 15 Minutes
Objective To provide you with an opportunity to investigate incidents promptly and
communicate results clearly to the relevant groups and individuals.
Write your
answer in the
space provided
as per the
instructions
given
Answer each question in the corresponding column referring to an Australian
workplace.
What are different
hazards at
workplace, write
any 4
What are the
notifiable incidents,
mention any 4
What is the role
and responsibilities
of the health and
safety officer, write
at least 4 key points

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Activity 2A
Estimated Time 30 Minutes
Objective To provide you with an opportunity to build trust, confidence and respect of
diverse groups and individuals through positive role modelling and effective
communication and consultation.
Write your
answer in the
space provided
as per the
instructions
given, while
addressing the
question on
workplace
situation the
students may
refer to their
current
workplace or
assume an
Australian
organisation /
business
Complete the following table by answering each question in at least 30 words:
Elements Your comments or suggestions
What are some
examples of positive
role modelling existing
in your organisation?
What effective
communication is?
What are the benefits
of diversity for your
company/department?

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Activity 2B
Estimated Time 30 Minutes
Objective To provide you with an opportunity to embrace, resource and effectively
implement improvements to organisational and workplace culture; and
demonstrate understanding of the global environment and new technology in
work activities.
Write your
answer in the
space provided
as per the
instructions
given, while
addressing the
question on
workplace
situation the
student may
refer to his
current
workplace or
assume an
Australian
organisation /
business
Briefly discuss any 2 new technologies adapted recently in your work processes?
Discuss the benefits and potential challenges that your organisation is facing as
a result of globalisation?
Word limit – minimum 50 words