Report: Developing Manager, Management Skills, and Career Development

This report delves into the multifaceted role of a developing manager within an organization, particularly in the hospitality sector. It examines various management styles, including democratic, persuasive, and consultative approaches, and contrasts them with different leadership styles such as autocratic and democratic leadership, using examples from Britannia Hotel and Comport Inn. The report analyzes the importance of effective communication processes, outlining key elements like sender, receiver, and feedback, and contrasts one-way and two-way communication methods. Furthermore, it explores organizational culture, differentiating between normative, pragmatic, academic, club, and process cultures, with a focus on the cultures of Britannia Hotel and Comport Inn. The report also assesses management skills performance, including communication, flexibility, trust, and listening, as well as a personal SWOT analysis. Finally, it discusses objectives and targets for managerial development, team leadership, and career development plans, highlighting the significance of these elements in the context of the rapidly evolving hospitality industry. The report concludes with a development plan based on current performance and future needs.

The Developing Manager

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1) Management Style-.........................................................................................................1
1.2) Leadership Style-............................................................................................................2
1.3) Communication processes - ...........................................................................................3
1.4) Analyses organization culture-........................................................................................4
TASK 2............................................................................................................................................5
2.1) Management skills performance....................................................................................5
2.2) Personal SWOT...............................................................................................................6
2.2 Personal strengths, weaknesses, opportunities and threats...............................................8
2.3. Objectives and targets to develop potential of Manager.................................................9
TASK3...........................................................................................................................................10
3.1.Leading and motivating teams to achieve goals and objectives.....................................10
3.2. Managerial decisions to support recommendation for improvements and achieving agreed
goal and objectives...............................................................................................................12
TASK 4..........................................................................................................................................13
4.1. Managerial and personal skills supporting career development....................................13
4.2. Career, personal development, current performance and future needs to produce
development plan..................................................................................................................15
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................17

INTRODUCTION
The developing manager in an organization is pulled by different directions of
management, customers, sales etc. They engages in a process for improvement with own skills to
manage operations and functions of company for achieving professional or personal goals. It
involves leadership, management styles, training or development of employees, cultural and
social development which have significant impact on behavioural and environmental skills.
Development of employees or management is important due to rise in competition which is
rapidly increasing in the hospitality industry (Austin, 2013). This report will discuss various
models to keep employees motivated. It also examines the communication process inside the
organization and discusses plan for career development and future agendas. The assignment also
compares different management and leadership styles which is used by the organization to
maintain standard in flow of services for attaining customer and employee satisfaction.
Leadership features with communicating process for analysing operational effectiveness is also
studied.
TASK 1
1.1) Management Style-
Management style is the style used by managers while working in the organisation. There are
numerous types of management style which are followed by the managers in Britannia Hotel
which helps in managing the work in the organisation (Rideout and Windle, 2017). In this
context, the different management style of the organisation are described below: Democratic Management Style: Democratic management style has been used by
managers at the organisation where managers involves employee's in decision making
process.
 Persuasive Management style: Under persuasive management style the manager
maintains final decision making process. Managers takes advices from the employees but
the final decision has been taken by themselves only.
 Consultative Management style: This is considered as the autocratic management style
which has been followed the managers at the organisation. As the name suggests, a leader
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in this form consults his or her employees, but ultimately the leader makes the final
decision.
1.2) Leadership Style-
Leadership- Action of leading group of people or an enterprise called leadership. Leader helps
other to do the thing in right way. Leadership is a draw line to what to do to achieve company
goals and they should be innovative (Nguyen and et.al., 2017). Innovation means always looking
ways to improve the enterprises. An innovative leader works for quality as well as quantity.
Leader always motivate the followers for the innovative ideas. Innovative leadership requires the
flexibility. Leader adopts a specific leadership style. Leadership has many styles-
 Autocratic Leadership
 Democratic Leadership
 Transformation Leadership
 Transactional Leadership
Every and each leadership has its own characteristics. Every organization choose their leadership
according to requirements. Here we discuss different leadership style in two different companies
Britannia Hotel and Comport Inn.
 Autocratic Leadership- Autocratic Leadership is a process of leadership where one
person has the power of making all strategic decisions for followers. Autocratic
leadership style was popular among the military and political leaders (Prasetyo and
Amboningtyas, 2018). Autocratic leadership is the most popular leadership style
compared to other leadership style. Few people are not feel comfortable working under
autocratic leadership. Britannia Hotel follow autocratic leadership style. Leader is the
decision maker in this leadership. He draws strategy and instruct the followers that they
should have to follow him. This leadership style seem like monopoly. Leaders make all
strategy and decisions and no require any input from the followers. Employee's of
Britannia has to follow leader's instructions and have to do their work according the
instructions.
 Democratic Leadership- This leadership style is different from the autocratic
leadership. The democratic leadership style is a two way communication leadership
style. In this style every one can give their suggestions, ideas to make strategies. In
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changing environment this leadership style works. The democratic leadership style
means flexible conversation, motivating people to share their opinion and contribution
to frame policies and decisions. If few decisions are critical, it is compulsory to have
advice from different areas' expertise (Alimuddin and Sukoco, 2017). Democratic
leadership has some benefits like
 Ideas from different groups make the working environment more comfortable.
 Unique and different ideas give the permission for more flexibility to customers taste.
Comport Inn. Follow the democratic leadership style. Employees of this organization
are free to give their opinion and ideas. In this organization doors are open for every
one. Leader needs the suggestions of his followers to encourage them to do their work
with more efficiently.
Characteristics of leader-
 Motivation- Leader should be a self-motivated person. They always keep motivated their
employees to do work effectively. Britannia Hotel's leader encourage worker when they
feel disappointed.
 Good time keeping- Britannia Hotel leader is good in time management. They manage
their work schedule according to limited hours to accomplish it within the set time.
 Decision maker- A good leader has great decision making skills. Britannia Hotel's leader
make such kind of decisions which are profitable for employees.
 Intelligent- They know how to complete work with the help of workers. Britannia Hotel
leader distribute responsibilities according to employees ability.
 Supportive- Britannia Hotel's leader always ready to provide their support to employees
whenever they need.
1.3) Communication processes -
Communication means deliver words between two or more than two people to convey the
messages. Communication is a two way communication process between two persons. In simple
words communication is sending and receiving messages and information between two or more
than persons. Communication may be oral, non-verbal, written etc. Through the communication
person can send their ideas, feelings, thoughts to the other person. Oral communication mean
communication by words. Non-verbal communication mean communication by body language.
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Message by e-mail called written communication. Communication process has seven major
elements. Every element necessary to make a clear informative message
 Sender- Sender is that person who convey the message with the clear intention of
delivering the information to the others (.Rideout and Windle, 2017). Sender is also
known as a communicator. Sender is first step of any communication. Without a sender
communication can not be start.
 Ideas- Idea is the subject of communication. It may be opinion, feelings, suggestions.
Idea make clearly and meaningful the communication of communicator.
 Encoding- Subject of communication is tangible or intangible and theoretical, its requires
use of words, actions and visual pictures. Communication through these symbols is the
part of encoding.
 Communication Media- Interested person in communicating has to select the medium
for sending the information, feelings or action. This symbol is transmitted to the
information receiver through specific medium which may be formal or informal.
 Receiver- Receiver is that person who receives the information or message. Receiver
tries to understand the message or information in the right way.
 Decoding- Receiver try to understand the correct message meaning of communicator. He
extracts the meaning of information, ideas or feeling to understanding in possible manner.
 Feedback- Feedback is the last element of communication process (Hiltz, Johnson and
Turoff, 2016). This show that receiver has received the information and understood the
sender mean.
Every organization choose their different communication process. Some choose two way
communication and some choose one way communication. Britannia Hotel follow one way
communication. That's mean only sender send his message to the receiver but receiver cannot
reply. Same thing happen in Britannia that leader convey his message or information to the
followers but followers do not rights to send their feedback. Comport Inn. Follow the two way
communication. That's mean leader send his message to followers and followers after decoding
reply on leader's message. Comport Inn. Employees are free to convey their messages to the
leader. This type of communication useful in democratic leadership style, where leader wants the
employees suggestions to improve the organization. Open communication is compulsory for
organization's growth. Two way communication is the role player in Comport inn growth.
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1.4) Analyses organization culture-
Culture of organization includes expectation of organization, value , beliefs, customers, vision,
norms and languages. Leaders are the creator of organization culture (Traino, Molisani and
Siminoff, 2017). Organization culture decides that what kind of leadership is required. A very
well established culture guide how employees should behave. Organization culture build a mirror
image of organization in front of public. Organization culture has different types and every
organization adopt a specific culture.
 Normative Culture- In this culture organization norms are prefixed. As per the
organization guidelines goals and rule are set by the leader. No one can break the
organization's guidelines.
 Pragmatic Culture- In pragmatic culture customers satisfaction is the main goal of the
organization. According to this culture theory customer is god and no rule set for the
customers' satisfaction. Rules and regulations set according to customers need.
 Academy Culture- High qualified employee appointed in this culture. Roles and
responsibilities of employees are depended on their education, experience etc. Academic
culture employees stick to the company (Walther and Valkenburg, 2017). Education
hubs, hospitality industries have academy culture.
 Club Culture- organization adopt the club culture particular about recruit employees.
Employees hired according to their qualification, interest zone etc. Deserving employee
get promotion as per his performance.
 Process Culture- In process culture performance or behaviour feedback does not matter.
Employee work in his comfort zone. Government organizations use the process culture.
Change in organization culture is not a easy step. Organization culture is sum-up of goals,
mission, vales, roles, process etc. Britannia Hotel follow the normative organization culture. As
per this culture role and responsibilities of each employee, goals and guidelines all are
predefined. Employee has to do his work as per prefix guidelines. It creates a critical working
environment. A flexible environment helpful to employees to do their work more efficiently. At
other side Comport inn follow the pragmatic organization culture. As per this culture every
employee of comport inn perform work according to their ability (Nguyen and et.al., 2017). They
work in comfort zone and always perform best. Organization has to follow some strict action if
any employee is not performed
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TASK 2
2.1) Management skills performance
Management skill work like leadership, management skills cover partly with leadership
skills as involve planning, delegation, communication, decision making etc. Management skills
are manger skills who work with people.
Communication- One of the most important individual skills of management is communication.
Good communication and effective management skill typically go together. Strong
communication build strong relations between management and employees. A good
communicator manager provide clear direction and expectation for employees may increase
productivity and efficiency of work. As a assistant manager of Clayton Crown Hotel I have good
communication skills. I have to communicate with employees regular basis.
Flexibility- A manager should flexible towards responsibilities. Flexibility means understanding
that multiples ways available to do task. As a assistant manager I should have flexibility when
my team performing a task and will be there to support my team. As a assistant manager of
Clayton Crown Hotel I have flexibility towards job.
Trust- Manager have trust on their employees abilities, Being a manager, I have to trust on
employees and appreciate their dedication. I have trust that my team perform good and achieve
task with efficiently. As a assistant manager I should have trust in employees as well as myself.
Assistant manager of Clayton Crown Hotel I have to keep trust on my team skills.
Good listener- As a manager, I have to what my employees want to say. As a assistant manager
at Clayton Crown Hotel I have to listen what my team needs and what is customers demand.
Good Judgement- Good and fair judgement is important skill of manager. Looking at around
the world, listening what to other want to say, try to learning from information are the foundation
of judgement. As a assistant manager I have to take decisions after know the actual reason
behind problem. If some conflicts arise between Clayton Crown Hotel employees it is my job
that give fair judgement.
Decision maker-A manager should be good in decision making. They should have to take
decisions those are beneficial for organization and employees. Provide correct decision when
employees really need it. As a good assistant manager I want employees suggestions before
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making decisions. As a Clayton Crown Hotel's assistant manager I have to be a quick decision
maker. I have to decide what is good and healthful for hotel growth.
Team Builder- It is responsibility of assistant manager to create team. As a assistant manager at
Clayton Crown Hotel I have a sound team, who always ready to give best. I build a strong team
who meet their objectives and goals before deadlines.
2.2) Personal SWOT
Personal stands for individual. Every individual has his own strength, weakness, opportunities
and threats. SWOT of any individual makes him different.
SWOT-
 Strengths- Strengths mean positive characteristics of an individual. Strength makes a
different personality. It is a support in difficult situation. Uniqueness of individual show
his strengths. Strong communication skills, numbers of degrees, friendly nature etc. are
the individual strength. Strength of employee is opportunity for the organization. Strength
is what individual naturally has? Individual personal values know as a his strengths
(.Rideout and Windle, 2017). A manager has some individual strength like:
 Action oriented
 Creative
 Motivated
 Communicative
 Flexible
Strength shows individual under pressure working performance. Strength is a positive sign of
personality.
 Weakness- Often individual strength can be weakness. Individual weakness is a type of
fear. If individual has fear with specific situation or thing this show his weakness.
Weakness makes a negative impact of individual personality in front of other. Weakness
is the reflection of what individual cannot do. Weaknesses makes individual weak. Eg.
Conflicts arise between two employees. No one ready to understand. In this situation they
want manager's help, but manager failed. Manager is not good in conveyancing skills.
This show the manager weakness. Individual Weaknesses are:
 Shy
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 Lazy
 Stubborn
 Greedy
 Short-temper
 Opportunities- A time that makes impossible to possible. Opportunity is the chance to
improve individual personality. Opportunities comes with time. Opportunity never wait
for anyone (Hiltz, Johnson and Turoff, 2016). Skilled and intelligent personality always
keep eyes on opportunities. Opportunity show that how individual aware about
surrounding environment. The beat example of opportunity is- An organization conduct
promotional(manager) activities. These activities open for every one. Every one want to
become a manager. But only skilled, talented or aware employees utilizes this
opportunity.
 Threat- Threat mean unsecure, fear with any entity or someone alive. Threat also count
as a individual weakness. Threat is like a cage, individual want break it but can't. Every
individual has a threat who snitch him (Traino, Molisani and Siminoff, 2017). In an
organization an individual want to become a manager but he has threat that his
competitor more able for this position. Due to this threat he did not do his best and failed
to grape the biggest opportunity of his life.
2.2 Personal strengths, weaknesses, opportunities and threats
SWOT Analysis is a main business tool performed for strategic planning which assists an
organization to develop strategy for future decisions. It helps in discovering new opportunities
that strengthens a businesses performance. In the same way a personal SWOT analysis can be
carried to develop a career plan. It allows in the identification of new career opportunities with
the strengths and weaknesses which one has so that picking up an opportunity which is suitable
or right and take actions to limit any potential problems. Strengths and weakness are the internal
characteristics of a manager whereas threats and opportunities are the external factors which
relates to the working environment and industry (Bratton, 2012). This is essential to analyse
personal abilities to perform particular task in the firm and also for improving manager's
abilities. A personal analysis of SWOT can be performed like an exercise for developing career.
This also enables managers to develop skills and concentrate on areas where he lacks
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performance which may help to find ideas to move career forward at the same time keeping a
check on threats and weaknesses.
Strengths:
 Proper knowledge of role assigned as an Assistant Manager of Clayton Crown Hotel
London a brand of
Dalata Hotel Group.
 Managerial skills such as communication and decision making
 Motivational skill to encourage employees to improve performance by assigning goals
and objectives to them which is Clayton Crown Hotel London's aim and targets. Good
motivator and finds out needs and wants of employees also giving awards or rewards to
keep them motivated.
 Self motivated and confidence to lead team from the front and showing how to complete
a task.
 Good academic background , analysing skills, understanding and empathy for different
cultures.
Weaknesses:
 Anger or short temper and getting irritated quickly
 Stressful situations makes manager analyse all options before making a decision and
jump right to what feels right which might be wrong at places.
 Stubborn and unwilling to change mind after making a decision.
 Weak network connections
 Fear of public speaking
Opportunities:
 Clayton Crown Hotel London's expansion of product range targetting new demographic
areas.
 Company's largest client which may help in expanding its business.
 Advanced effective technology implementation in the firm makes managers equip
technological knowledge (Brennan, 2016).
 Huge potential for learning various skills as the hotel industry is rapidly growing
 Proper training and developmental programmes undergone
Threats:
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 Strong competition with other managers from the hospitality industry
 Internal analysis of job positions
 External factors like recession, economic fluctuations, environmental factors
2.3. Objectives and targets to develop potential of Manager
Proper planning is required for setting objectives and prioritizing targets to develop
managerial potentiality. Planning helps in deciding the estimated time required to perform a
particular task. It is the necessary element to set objective and is the main function of a manager.
This assists in analysing the day to day operations of an organization with properly managed
time for meeting goals set by the entity. Planning examines the resources available which will
help in its proper utilization in an economical way and set targets to achieve them (Broadbent,
2013). To develop personal potential and setting relevant aim as Assistant Manager of Clayton
Crown Hotel London will be required to make needed changes in the enterprise's system to gain
continuous success with growth.
Making modifications in communication process, improving skills and using resources
effectively to provide better services to potential clients will be some alterations that are
required. Building strong and effective relationships with the individuals in Clayton Crown Hotel
London and knowing them would be beneficial. Gaining knowledge of working culture of the
hotel to develop potentiality as an Assistant manager is required by Clayton Crown Hotel
London. Fixing deadlines for the task completion is also a way to improve performance. SWOT
analysis assists in knowing the weaknesses and defects that may have a serious impact on the
career of manager. Setting of objectives after proper planning can help them to work on these
factors where they lack to improve and develop managerial skills or abilities.
The opportunities and strengths must be aligned as per the SWOT which will help in
grabbing possibilities using the capabilities and deal with external threats that may cause
hindrances. Team work and building block building skills must be developed by a manager to
lead and motivate employees or workers to make them complete the task efficiently within the
given time. Having a control on anger and short temper by practising meditation or yoga might
be helpful to stay calm and focused (Castells, 2013). Improving interpersonal skills to have good
people skills is an important attribute of a manager. It should be developed to make employees
and colleagues feel comfortable while interacting and to avoid fear of reaction. Above all regular
assessment of own skills can help in knowing the competencies. Acquiring more knowledge as
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learning never stops to attain or improve skill sets is also required by a manager to develop
potentiality. After identifying the area of improvement seeking ways to obtain the knowledge
needed in the particular field must be introduced.
TASK 3
3.1.Leading and motivating teams to achieve goals and objectives
Group of people or Team of Frankie & Benny's restaurant a brand of The
Restaurant Group Plc are organized to work effectively for meeting the needs and wants of their
customers. It is formed or created for long and short term interactions. The manager has the
responsibility to motivate and lead the team for efficient working, increase performance and
efficiently implement new services in restaurant starting at Stratford, London. Employee
satisfaction and motivation is of the essence factor for Frankie & Benny's restaurant's growth
and success. It helps in creating an healthier working environment in the organization where the
employees will be satisfied which will create loyalty (Kaynak, 2014). When this is attained it
helps the staff to keep the customer emotional state to full which is the main motive of a service
industry. Satisfied workforce utilizes all of their potential and accomplishment for the betterment
of Frankie & Benny's restaurant.
The manager's behaviour and style has a huge contribution to develop satisfied
employees which influences the operational activities of Frankie & Benny's restaurant.
Dissatisfied staff due to demotivation quits the job and leave the organization but at the same
time satisfied or motivated employees work happily with their leader and managers and gives the
best output. Motivating workforce by engaging them with Frankie & Benny's restaurant's culture
and management to provide quality services and food to clients will make the operations smooth
and easy. By use of operational planning proper utilization of communicator in Frankie &
Benny's eating house is possible. Internal motivation is a strong factor which have positive
impact on the workforce than other form of motivational factors like incentives, promotions etc.
Some of the ways to motivate staff and lead them to achieve goals and objectives are:
 Assign specific goals to employees based on their skills and capabilities. Also define a
time frame to complete the tasks assigned.
 Evaluation of employees on a regular basis by meeting them personally to understand
their problems and difficulties also solving them to focus on goals achievement.
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 Setting personal goals individually and for Frankie & Benny's restaurant to plan for the
actions to be initiated with the demonstration of efforts needed to be applied.
 Using an employee recognition system to praise employees who achieves their goals and
performs duties or responsibilities assigned to them at the earliest.
 Creativity of staff should be encouraged which can help in Frankie & Benny's
restaurant's innovative performance and may assist in goals attainment.
 Providing training and development to employees who needs more knowledge and
practice in the work they are assigned (Mathe, 2016). This will help in the increased
performance of workers where they will use the acquired skills and knowledge to the full
that surely benefits Frankie & Benny's restaurant's business operations.
3.2. Managerial decisions to support recommendation for improvements and achieving agreed
goal and objectives
Justification is needed by the manager before making or arriving at any decisions. Each
decision needs to be properly planned and should be implemented after conducting necessary
research. They need to consider many factors before taking any decisions like impact of decision
on stakeholders, effect on suppliers, employees and customers etc. The decision initiated must be
evaluated and analysed carefully by noting down the positives with negatives.
Understanding responsibilities of management before making any decisions should be taken care
by Frankie & Benny's restaurant as these judgements may have pessimistic effects on the
business operations which a manager needs to answer (McQuail, 2015). Decision must be made
on the basis of following conditions:
 It must be decided while considering rewards that are to be provided to employees of
Frankie & Benny's restaurant so as to achieve targets while making the work efficient and
effective.
 Frankie & Benny's restaurant's decisions must be concerned with development and
training of its employees for attaining growth and success in future.
 Decisions must be taken on the basis of advertisement campaigns conducted and the
media selected for advertising.
 Decisions made by the manager must be with reference to the services offered by Frankie
& Benny's restaurant to their customers in crisis or at a stage where it is relieving from it.
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Appropriate judgement aid achievement of desired goals and objectives by Frankie &
Benny's restaurant which the firm can use to inform customers regarding offers by way of
selecting a good media. The satisfaction level of employees must be increased for smooth and
conflict free working environment. Performance appraisal is a way to assess the employee's
action and productivity in Frankie & Benny's restaurant. Facilitating communication in Frankie
& Benny's restaurant is an essential employee motivation method. It enhances performance of
staff where they can interact with the leaders or managers regarding any issues or passing on
necessary information within the organization (Noe, 2013). Introduction of employee
engagement programs will enable the manager of Frankie & Benny's restaurant eliminate the
gap of communication within the organization. Building employee trust is another main factor
that have a direct impact on the business operations of Frankie & Benny's restaurant.
Providing them promised rewards and complimenting them on the work they had done
increases employee satisfaction and trust on the management and the organization. Strategic
planning is a necessary factor which will identify issues that will influence performance. This is
important for developing and implementing a plan for operational activities. Building
relationships between staff and management is a way to make task completion efficient.
Coordination and employee empowerment influences performance in Frankie & Benny's
restaurant. The main and primary step towards the identification of problem was change in
leadership style where the staffs can participate in the decision making of Frankie & Benny's
restaurant. It encourages the employees to share ideas and opinions with the management which
can benefit the organization in their operations also to make innovative technique
implementation. Overall productivity and performance influences can be brought with the help
of introducing programs like sensitivity and simulation theories in Frankie & Benny's restaurant.
TASK 4
4.1. Managerial and personal skills supporting career development
Development of career is an important aspect of an individual and is concerned with the
experience of work and organization. Planning, counselling and workshops are some of the
career developing programs offered by some companies. Managerial skills are used by managers
to assist organization in the accomplishment of goals and objectives (O'Cass, 2013). It involves
using of skills, knowledge and experiences like technical, human and conceptual skills etc.
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Personal skills are required for making developments in personality and includes developing of
communication, interpersonal, analytical skills etc.
Communication skills- Interaction and communication skill are needed to work in a
hospitality organization so as to interact with local and international guests. Good verbal and non
verbal communication helps in interaction with culturally diverse people. Also a good
communication between the employees and management is necessary for carrying out the
operations of the firm successfully without causing any lag or mistakes. Proper channel and
communication assists in smooth workflow and problem rectification.
Leadership skills- It is the main ability needed by a manger to reach to higher positions
in an organization where they should have the capabilities to lead employees or workers. This
skill makes them to sustain at workplace with an effective control over the staff and other
resources (Poorani, 2015). These attributes makes one delegate authority and responsibilities to
workers, lead and motivate them to improve performance by making them work towards the
attainment of organizational goals and objectives.
Time management- This is an essential factor to be considered in a hospitality industry
as timely development and service delivery only can render satisfaction of customers and
achieve objectives. Proper utilization of time can benefit the firm and managers while decision
making as it plays a major role when to implement a strategy or plan in the organization which
can give them the expected result.
Adaptability- Globalization and service standards are increasing rapidly and has a great
effect on the hospitality industry. The organizations need to develop opportunities at the same
time improve adaptability and implement changes to gain competitive advantage. Firms needs to
be adaptable with the rising changes and development so that it can withstand other risks that can
affect working of an organization.
Problem solving and decision making- A manager needs to identify and solve problems
which needs careful attention to things and calm attitude. The decisions must be made after
proper analysing and thinking.
Knowledge of business process- Managers must be familiar with the processes of the
organization and its workflows. Planning, design, execution, control, monitoring, evaluation and
assessment are the processes on which a manager needs to have knowledge about. All these
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factors are important for the budgeting, tasks establishing, track work progress and for future
planning.
Team management skills- Managers needs to have a good team leading and managing
ability for the successful handling of team for better performance (Saeed, 2014). Lead and
motivate employees with respect makes the employee managing director relation friendly. Some
skills that a manager needs to feature while managing or leading a team are: Goal getting,
personal influence, negotiating, delegation, coaching and evaluation skills.
4.2. Career, personal development, current performance and future needs to produce
development plan
To meet the personal and professional objectives successfully it is important to focus on
some different factors, which is beneficial for improvement in market share. In this context,
preoccupied, through becoming check and balances and assignment more control to installation
operations managing director, it is proper keep the choice and outcomes of its operations. For
example, through proper preparation and improvement, worker know how to be well in
operations. Organisation is to be focus on operation management to solve any kind of problem
and improve market performance. Some changes are to be improve for increasing market share
as well as future changes (Schein, 2016). It may be improve future outcomes and converted loss
into profit and rise market share. To be focus on employees are to be more loyal to company as
per the need of future change must be concern about it. For illustration, it goes in line with its
domestic partner and provider.
It runs through concession system which not alone assistance to bring down
reimbursement but to also be geographic accessible. To be focus on proper technology which is
to be give direct impact on interpretability and productivity must be increase for improving
market share. This is help to increase current market share as well as future change must be
adopt future outcomes. Moreover, it is also kept them happy to improve overall organisation
performance (Scott, 2014). This is to be focus on offering the balance between social life and
work life. It is also booming in managing its reimbursement by proper prediction and carrying
out of its trading operations in various parts of the planetary. It has a well managed economic
process chain administration system of rules.
Career development plan-
Skill How to achieve Feedback Time Period
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Communication I start speak
politely with
everyone and
make efforts to
communicate
with everybody.
I ask about my
improvement to
colleagues.
Within 2 months
Learning Start learning
with everything
either positive
situation or
negative.
My seniors
manager's
feedback for my
new learning skill
keep me
motivate.
Within 3 months
Attitude Always carry
positive attitude
towards every
condition. Treat
every employee
as a human being.
Positive response
from other
towards my
nature, encourage
me for my
positive attitude.
Within 2 months
CONCLUSION
Form the above report is concluded that manager to lead and motivate employees or
workers to make them complete the task efficiently within the given time. Having a control on
anger and short temper by practising meditation or yoga might be helpful to stay calm and
focused. As per the above report is concluded that implemented after conducting necessary
research. They need to consider many factors before taking any decisions like impact of decision
on stakeholders, effect on suppliers, employees and customers etc. Form the above report is
concluded that healthier working environment in the organization where the employees will be
satisfied which will create loyalty. When this is attained it helps the staff to keep the customer
satisfaction to full which is the main motive of a service industry. As per the above report is
focus on capabilities and deal with external threats that may cause hindrances. Team work and
16

group building skills must be developed by a manager to lead and motivate employees or
workers to make them complete the task efficiently within the given time.
17

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