Working with and Leading People: HRM Report for Purple Mail Company

This report examines leadership and people management within the context of Purple Mail, a UK-based courier service. It delves into the recruitment and selection processes, including documentation, legal and ethical considerations, and the role of the HR officer. The report further explores leadership styles, the differences between leadership and management, and methods for motivating staff to achieve objectives. Team working advantages, assessment of team members and leaders, and the importance of team working in achieving goals are also analyzed. Finally, the report discusses factors involved in planning, monitoring, and assessing work performance, as well as planning for individual development needs and the success of the assessment process. The report provides a comprehensive overview of HRM practices, leadership, and team dynamics to improve the company's performance and achieve its goals.

Working With and Leading
People

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Documentation for recruitment and selection process for the new staff...............................1
1.2 Impact of Regulatory, Legal and Ethical considerations for recruitment and selection
process.........................................................................................................................................3
1.3 Function in selection process................................................................................................3
1.4 Own contribution towards selection process.........................................................................4
TASK 2............................................................................................................................................6
2.1 Power and attributes needed for leadership..........................................................................6
2.2 Difference between leadership and management..................................................................6
2.3 Various leadership styles for different situations..................................................................7
2.4 Methods to motivate staff to achieve objectives...................................................................8
TASK 3............................................................................................................................................8
3.1 Advantages of team-working................................................................................................8
3.2 Measure of working in a team as members and leaders........................................................9
3.3 Potency of team working in achieving goals........................................................................9
TASK 4............................................................................................................................................9
4.1 Important factors involved in planning, monitoring and accession of work performance. . .9
4.2 Plan to access development needs of individuals...............................................................10
4.3 Success of the assessment process......................................................................................10
CONCLUSION ............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Leadership can be stated as process in which there are certain skills and abilities included
and along with that responsibilities assigning to members of team within workplace. In entire
scenario, Human resource management is the key element who looks out after hiring of
employees for completion of tasks and activities. In simple words, leadership is a kind of
guidance which is being provided to employees for completing allocated tasks (Brookfield,
2010). There are certain tools and techniques which are being utilised for making the HR
procedure effective in nature. In this report, company chosen is Purple Mail which deals in
courier services in the UK. This company majorly faces issues while delivering parcels to
customers and reason behind is effective workers. There are certain things which will be
discussed like structure of recruitment and selecting. Besides this, impact of leadership style and
needs of development within an individual will be studied.
TASK 1
1.1 Documentation for recruitment and selection process for the new staff
It is highly essential for a company specially who is dealing in courier services like
Purple Mail company to keep and gather all the records and keep them in systematic manner
within database (Chen and et. al., 2014). Keeping data is beneficial for a company as there are
some situations where the data is being needed to formulate plans and policies or making major
decision. Recruitment process is being needed to select the capable candidates as employees and
they are basically recruited on the basis of skills and abilities for certain objectives. Most
effective way through which it can done is job description which is being described below:
JOB DESCRIPTION
Name of organisation: Purple Mail Company
Job designation: Human resource officer
Location: United Kingdom
Reporting: HR manager
There are empty posts for many designations in PMC and they are:
Working hour: 11.00 a.m. To 7.00 p.m.
Salary: 15000£ per month
Working facility: Work from home and flexible working hour
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Departments: Group, Team Leader, Managers of Workplace, Back office, Field executive and
Third mile delivery.
Reports to: Higher regime and leaders who are working at higher level.
Pay Salary: It is counted as per the skills, quality and allotted post to an individual.
Main purpose of the job: Major function of delivering parcel which can be done by gathering
from office and then taking it to the destination along with keeping monetary value which is
accepted from them.
Main duties and responsibilities:
 Reaching on time at office and then collecting all the allotted parcels.
 After delivering all parcels, reporting will be done to the managers.
 Suitable and accurate records should be designed regarding money which is being
received.
PERSONAL DESCRIPTION
For this kind of post, it is required to have candidates who have high interest in the field of
executives and thus it is needed to have effective communication skills in order to give better
services to the customer which can make long lasting impact on customers in positive manner.
There are various skills and capabilities which are being needed in a team leader in order to
maintain database of the employee who is delivering parcels.
Qualifications:
 Graduation is minimal requirement.
 Trenchant command over accounting and finance management.
Skills:
 handling Problem which are faced by customers
 Keeping money record which is received from customers
Experience:
 1 year of minimum experience is required
At the time of joining, there are certain documentation which need to be done:
 Highest qualification certificate
 Extra-curricular activities certificate if any
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 Driving License
 Identify proof
 Passport size photo
1.2 Impact of Regulatory, Legal and Ethical considerations for recruitment and selection process
There are basic guidelines provided by company which are being followed in the process
of recruitment and selection. In the UK, this company is famous for courier services and they
have been successful in retaining good name among customers and that is done by ensuring that
ethical, legal and regulatory policies are being formed for making effective policies for
recruitment and selection process (Czabanowska and et. al., 2014).
The Equality Act 2010: This act was formulated and enforced with the motive of
reducing the chances of biased nature and partiality. The main focus of this act is on providing
equal respect to every employee who is working in an organisation. This is highly utilised while
hiring new employees in the firm.
Equal Pay Act 1970: In this kind of act, it needs to make sure that employees who are
working on the post and with same work need to have same pay scale. This needs to be ensured
by the managers of company and also, while hiring new employees, pay scale should be
discussed.
Race Relation Act 1976: In this kind of act, the major motive is to look out for
safeguarding of employees in terms of caste, religion, race, colour, sex and others. This should
be applied at the workplace so that effective environment can be maintained.
Employment Protection Act 1978: In this act, there are terms and conditions which are
being made by company and thus, it has to be followed by employees for the completion of
objectives. In order to share vital information among each other, this kind of act is needed for
gaining better outcomes (Dimovski and Penger, 2011).
1.3 Function in selection process
I am playing the role of an interviewer in process of recruitment of new candidates and
thus, selecting the best of them for certain designations in PM company. I follow simple process
in interview and my main focus is on their skills and abilities in order to check whether they are
meeting the criteria or not.
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Major role which was played by me is conducting the sessions of personal interview in an
effective manner of all candidates who have appeared for the interview. In order to check the
level of performance of candidates, effective template has been designed by me for getting
answers so that better selection can be done (Fraley and et. al., 2011). Structure of marketing is
being described below:
 Effectual communication abilities of an individual who is present in an interview
 In field of courier, knowledge of person is being required.
 Presenting part of employees
There are basic elements which are present and that has to be followed as guidelines by employer
while hiring employees who can make process of conducting operations easy. While selecting
employees, there is certain process which is being followed like forts round of personal
interview, in second stage group discussion is being done and thus in final round manager
himself conduct personal interview (Godfray and et. al., 2010). This is generally followed for
recruiting best kind of employees for a company.
1.4 Own contribution towards selection process
Purple mail company has designed various kind of structure by which they are able to
recruit effective candidates in effective and efficient manner. This kind of structure helps in
executing various kinds of benefits like effective business operations for attaining growth and
success of firm. Below is described hiring process:
Illustration 1: Process of Selection
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(Source: Process of Selection, 2017)
Preliminary Interview: It is the very first stage in which personality of candidate is being judged
and thus knowledge along with IQ is being checked and thus if person giving interview is
intellectual then stage is being passed.
Application Blank: In this stage, mainly a designed template is being provided to candidates and
thus they have to write their answer into them along with required details (Goleman, 2010).
Written test: There are high level questions which are related to general knowledge and post for
which they have applied, they need to answer them in effectual manner. There are high chances
of selecting candidates who have high knowledge.
Employment Interview: After passing the written test, personal interview is being conducted in
which manager of the HR department. So here my role comes as I am the manager of HR and I
conduct by using various tools and techniques so as to determine the confidence level along with
the knowledge (Goetsch and Davis, 2014).
Medical Examination: If all the above stages are being passed then the medical examination is
being conducted in order to know that whether the selected candidate is physically and mentally
fit or not.
Appointment Letter: In this kind of stage, final recruitment is being done and thus offer letter in
hard copy is being handed over to the recruited employee. Basically that is an appointment letter
which is given as proof of appointment.
TASK 2
2.1 Power and attributes needed for leadership
In order to become a leader, it is required to have certain skills and abilities so that
appropriate guidelines can be formed and better decisions can be taken. This in turn will make
business venture grow and get success. Certain duties which are being assigned to staff members
as per the capabilities so that comfortable working environment can be created. There are various
kind of skills which are described below:
Honesty:It is essential duty of a leader to adopt the policies of being honest so that equality can
be observed and therefore activities and tasks can be obtained. In turn, chances of biased
decision-making will also be reduced.
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Commitment: There are various plans and policies which are being made to complete the tasks
and activities in allocated time (Gwyer, 2010). Another essential element which can be observed
is motivation which can be provided to employees for high performance work.
Positive Attitude: It is highly essential for a leader to be positive by thinking and calm nature for
dealing with adverse kind of situations so that issues can be resolved in better manner and unity
can be enhanced.
Communication: There is high need of establishing communication funnels so that vital data
can be shared and work can be done in better manner. This in turn can help PMC to improve
their productivity and profitability ratio.
Creativity: in order to conduct smooth flow of operations, it is highly necessary to create new
innovative ideas so that targets can be attained (Heath, 2012). This can be highly beneficial in
recovering of losses.
Confidence: There are two essential elements which are utilised to complete the tasks and
objectives and they are confidence and patience level.
2.2 Difference between leadership and management
Leadership plays important part in an organisation as it supervises, instruct and counsel
people so that they perform their duties with enthusiasm and timely completion of assignments.
Whereas, in management head is concerned about division of tasks and then delivering
work among their force so that objectives are achieved. Manager assigns work to each personnel
according to their skills and knowledge so that they are able to transform resources in proper
way. But both have variances which are as follows:
Basis Leadership Management
Meaning A leader provides direction to
subordinates to help them process
tasks and attain goals.
A manager gives duties and
gets work done through their
employees so that
organisational objectives are
achieved.
Power They influence staff to carry out
activities for sake of firm.
In this rules and regulations
are imposed to force them to
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work.
Focus Leader want to increase the morale
and bring motivation in person to
willingly perform their duties
(Kuroda, Yuki and Kang, 2010).
In this manager want to bring
stableness in their staff that
they perform for
organisation.
Perspective They require to have good future-
sightedness as they need to foster
enthusiasm in workers to perform
duties effectively.
They are concern only for
short period as their goal is
to attain target.
Formulation Various clues and prescriptions are
made to help in smooth functioning
of system.
Creation of plans and
procedures to direct the
working of staff.
2.3 Various leadership styles for different situations
Several types of leadership styles are described below:
AUTHORITARIAN DEMOCRATIC LAISSEZ FAIRE
Major decision-making
process is being handled by
leaders who perform
effectively.
While making decision,
involvement of employees is
being appreciated and their
suggestions are being counted.
In this kind of decision-making
process, very less involvement
of leaders is being seen as
decisions are being taken by
employees.
High number of employees is
the main reason behind
conducting of this kind of
approach.
Decision-making process is
not being affected whether its
a small group or large one.
Decision-making is majorly
done by experienced person
and their suggestions are being
valued and team size has
nothing to do with it.
Plans are mostly redefined and
thus they are utilised by staff
members so that working
Various innovative ideas are
being utilised and made for
opportunities and leaders so
Decision-making is basically
done by staff members and
thus no role of leader is there.
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environment can not be
hampered.
that best option can be chosen.
2.4 Methods to motivate staff to achieve objectives
There are various tools and techniques utilised by managers and leaders in order to gain
high performance by motivation. It is basically related with two factors and that is positive and
negative. Various ways are being used like rewards, incentives and appraisal. It is used by Purple
Mail company for enhancing productivity and profitability.
Various negative elements comes along with like loss of pay can be applied if some
unethical things are being done (Lev, 2013). There are two major tools which can be used as
motivational factor because in current situation, company is going through bad phase as they are
facing losses and effectiveness of employees is draining away.
TASK 3
3.1 Advantages of team-working
In a business large number of people are employed to perform activities which lead to
accomplishment of organisational objectives. There are various department and each have their
own duties and each division comprises a certain units to carry out different activities which
lead to achievement of end result in terms of desired sales and profits which help firm to survive,
grow and able to compete in marketplace. These are benefits Purple mail company avail if
people work with each other:
Efficient use of resources: People working in a group are able to utilize assets in a better
way as there will be no duplication, shortage and proper execution of material.
Higher performance: If employees work together then they are able to complete tasks
early which they are doing individually and making them understand synergy .
Opportunities of development: Workers are made to perform in a group then they are
able to learn new methods and competition leads to improvement in skills to complete task
before than other person (Mayfield, 2014).
Better planning and decision-making: Subordinates working in a team will help
executives in making plan and in making choices as they are aware about market conditions and
rivals and know which changes are going to be beneficial for company.
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3.2 Measure of working in a team as members and leaders
Leaders are the key role for providing guidance to the employees in terms of tasks and
objectives so that success can be obtained. There are various tools and techniques used by a
leader for formulating plans and policies so that better outcomes can be attained. Major role is
being played by leaders so that proper guidance can be provided for conduction of operations in
better manner. This in turn helps out in motivating employees and uplifting of morale level so
that an organisation can attain growth and success in effective and efficient manner.
3.3 Potency of team working in achieving goals
There is an effective factor named as team working which has high potential to attain
aims and objectives of firm. More smooth of conduction of operations can be done by trusting
and maintaining confidence on each other (Mendenhall, 2012). This can in turn enhance the
production and profit ratios and thus it can lead them to achieve the targets in better manner
within allocated period of time. There are high chances of occurring of new innovative ideas
while working on achieving aims and objectives. It can be considered among the essential parts
of completing tasks and objectives.
TASK 4
4.1 Important factors involved in planning, monitoring and accession of work performance
There are various types of tools which are being adopted by Purple mail company for
ensuring high performance of workers:
The Company Can Set Performance Standards: In this kind of stage, performance level
of staff members is being measured as compared to expected level. The main cause behind this
measuring is attaining the targets as per their level of performance and company standards.
Setting Up Random Methods Of Assessing Performance: There are various tools which
are being used by managers for measuring out the performance level of workers like MBO, KPI,
360 degree feedbacks, scorecards and many more. This can help out in attaining targets in ease
manner.
Reviewing the Performance: There are various kind of changes which are being
required. Thus it can be done by using various tools and techniques so that performance level can
be measured (Morgan, Paucar-Caceres and Wright, 2014).
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4.2 Plan to access development needs of individuals
Setting the standards for performance: Structures is being formed by various tools and
techniques in order to determine performance level of employees.
Communicating the standards: Effective strategies needs to be made so that essential data can
be shared among staff members.
Collecting the data of actual performance: In order to gather data, certain policies are being
framed by managers so that in future whenever required can be accessed easily.
Comparing the actual performance with standards: performance level of employees can be
measured as per actual level of performance.
Taking corrective actions: appropriate modifications needs to be made within business
operations as per the needs.
4.3 Success of the assessment process
Number of methods which are being utilised by Purple Mail company in order to attain
aims and objectives. Main focus should be on certain areas where they are not able to obtain
growth and success. Competitive elements should be kept in mind while formulating effective
strategies. Besides this, there is a process which is highly related with activities so that root cause
can be determined in order to find best solution (Recruitment and Selection. 2017). Main purpose
of managers to enhance the productivity and profitability.
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