Global Hospitality: Leadership Portfolio for Skill Development

This leadership portfolio demonstrates an understanding of leadership principles and their application in a global hospitality context. It covers personal leadership aspirations, attributes, and the role of a charismatic leader. The portfolio explores task-oriented and relationship-oriented behaviors, emphasizing the importance of communication, flexibility, and ethical conduct. The author reflects on their leadership style, focusing on motivating team members, setting high performance standards, and fostering a supportive work environment. The document highlights the integration of leadership skills learned through academic study and practical experience, aiming for continuous improvement and effective team management. Desklib provides access to similar solved assignments and past papers for students.

Running head: LEADERSHIP FOR GLOBAL HOSPITALITY 1
Leadership for Global Hospitality
Name
Institutional Affiliation

LEADERSHIP FOR GLOBAL HOSPITALITY 2
Leadership for Global Hospitality
Introduction
Leadership refers to the ability of an individual influencing people or a group of people
with the aim of achieving the set goals and objectives of an organization. Leadership requires all
the departments of the organization to be motivated and harmonized by coordinating the people
working in those sections towards achieving the set goals and objectives. To achieve good
leadership in an organization, the leader(s) should develop and practice good leadership skills
which motivates and encourages the people they lead. Consequently, having leadership in every
department ensure that all the activities done or to be done are flowing towards the common goal
mark. Leadership requires all the people to respect the opinions, ideas and the set rules and
regulations (Adair, 2013).
Effective leadership requires sufficient skills to handle issues and provide the way
forward despite the many challenges that accompanies leadership. Leadership can be under one
person leading a group of people or it can be found by assigning the duty of leading others.
Moreover, leadership does not necessarily require the individual to have knowledge of the
department to lead; but one should possess leadership skills for changing the department from a
less performing to a more performing department. For an effective leadership, there should exist
a cordial and strong relationship between the leader, the individuals being led and the
management (Ambrose, 2003).
Consequently, for leadership to be effective, the leader and supporting staff should work
together to ensure that all the activities are done within the stipulated timeline. However, for the
leadership portfolio to be effective, it should include building professions to learn, creating the
spaces for reflecting and coordinating so as to accomplish the set goals (Palmisano, 2011).

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Personal Leadership
As a leader, I intend to be a respectable, well behaved and reliable leader to my company
and family by providing them with necessary basic needs and bringing up a well-cared family. I
intend to provide them with the necessary support and working tirelessly towards developing my
community. By initiating constructive and profitable projects and activities in my society, I
aspire to provide them with the necessary leadership skills, and encouraging them to corporate so
as to accomplish the project ( Jay, 2009).
By providing them with the reliable and complete information, I aspire to work with the
members of the community so as to grow and develop as a whole. In addition to this, I intend to
plan the strategies, activities and the time frame for carrying out the work and the projects
currently undergoing in the society. Encouraging the community based groups like the local
sports team while building the society helps in identifying the weak areas to be adjusted. Thus, I
intend to learn from the leaders, practice their leadership techniques and encourage coordination
among the team players.
As leader, I intend to ensure public participation in building the community so as to
realize the development of the community. The participation will ensure that right or correct
activities are carried out and responsibility encouraged and motivation. Responsibility and
accountability will help the leader to exercise good leadership. To achieve this, I intend to
delegate activities to them with aim of encouraging hard work and responsibility to their actions.
Practicing good leadership skills and practices will encourage effective communication
with the intention of delegating duties, motivating them, encouraging creativity and at the end
receiving feedback from my family and the society at large.
Personal Attributes

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The traits or characteristics exhibited in the chapter regarding my leadership portfolio
responsible for distinguishing me as an individual include the communicating skills, being
technically competent, being flexible in terms of performing the work, being determined and
persistent, and the ability to working peacefully with fellow co-workers (Boggs, 2003).
As a manager of the shop, my role was to employ an assistant to share the activities and
responsibilities of handling the clients and the suppliers. Having invited my colleague to apply
for the position, I discovered that he had the customer care skills despite the fact that he has
never worked in a cafe. I employed Mike to be my assistant in the shop and he proved that he
can be as well a good manager of the shop. This is because through his flexibility in handling
different activities without delaying the clients and working smartly while serving the clients
(Valencia, 2007).
Consequently, Mike was determined to work and he put his energy and efforts towards
performing his duties and tasks. No matter how much he failed, he never gave out but his
persistence helped him achieve his goal of becoming a good manager. Mike was competent
enough because he was able to finish his targets within the stipulated timeframe and he used to
work perfectly with little correction. While working with him, I never encountered any cases of
wrangles nor misunderstanding as we had regular communication during our working period.
Nevertheless, the good communication skills full of courtesy and respect, helped us to handle
clients who were initially difficult to handle.
The other traits in the work place include the ability of being loyal, i.e. being trusted by
the employer or fellow workmates and the public at large, skills for solving problems, practicing
good ethics of work, being honest, good listening skills, being industrious and creative, being

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logic, having sufficient knowledge, the ability of cooperating with fellow workmate, being
cheerful, quick understanding, among others.
Passionate for the work and the clients: As far as leadership is concerned, it’s quite hard
to state about being passion with the aspects of the work. Having the leadership traits and
motives in the line of management will help me in determining the type of leadership results that
I want to achieve and have. Thus, having them will help in determining the type, nature and size
of workers to employ and work with in the office. This will not only help in growing the
business or work but will also help in developing the good image for the work to the clients. In
addition to this, they will help me in setting a timetable and activities, who should do, how and to
which far. Through them, I will develop a systematic leadership schedule to help in handling
different departments which need leadership assistance and improvement.
Basically, these developments will be obtained by attending the learning institutions,
which offers leadership skills, attending to the seminars and workshops established to offer
leadership refreshment courses and also meeting regularly with those who have in the field of
leadership, reading from online materials like the google, and so forth. Thus, the leadership skills
will help me in leading people in a professional way towards the set goals and objectives.
Charismatic leader
Charisma refers to the ability of attracting or being attracted of an individual to others in
a compelling way so as to arouse some feelings or inspire others. Additionally, being charismatic
tries to simplify the leadership skills and roles by making it attractive to many people who would
like to become leaders of different stations. Charisma helps greatly in strengthening our
relationships with people while communicating and handling of issues (Avolio, & Yammarino,
2013).

LEADERSHIP FOR GLOBAL HOSPITALITY 6
In reality, for the last couple of days, I exhibited communicating in an eloquent way
while handling clients; the virtue that helped me explain, clarify and pass information to them.
By employing charismatic in leadership, I was able to develop communication skills, which
aroused emotions for my team members and providing an easy path for smooth communication;
and also influenced the ideas by developing an enhanced positive character. Consequently, I
developed a consideration by responding to the needs and requirements of those I met during the
week.
Communicating effectively helped me in engaging the team members in making
decisions to help us sail through difficult times thus motivating and encouraging them to work
hard despite the challenges. In addition to this, by showing high levels of maturity by giving and
proving the necessary wisdom and skills which I have experienced over many years in the
business environment. Portraying body signals and languages positively like smiling, introducing
and familiarizing with the outsiders and the newly acquired members. Through this, it was easy
to display my charismatic characteristics. Also, maintaining the eye contact while
communicating ensured that we were having a common meeting session (Kenkare, 2015).
It was my obligation to ensure that my team achieved the set goals by developing an
effective path with sufficient strategies to follow. Through self-confidence and monitoring, I was
able to lead the team without pretending to be someone else or copying someone. Moreover, I
kept track of the steps that I made regarding the process of helping my team set future plans and
goals to be achieved; and meeting new clients introducing new things, serving them and listening
to their issues and complaints.
As a leader, I would like to improve and develop integrity, have well set fortitudes
towards working and encouraging the importance of being honest to all members of the team as

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it matters a lot. I will be working on improving personal qualities to be different from other
members. This will help in increasing the level of attentiveness and becoming charismatic.
Moreover, expressing confidence and being optimistic will strengthen personal confidence and
that of the team as they are empowered and encouraged to work together as a team. I will also
take risks in working towards achieving the visions of the company by sacrificing personal time,
resources and the leadership provision (Czö vek, & Oxford Centre for Mission Studies, 2006).
Task-oriented or relationship-oriented behavior
Task-oriented behavior refers to the method of approach whereby the leader opts to focus
to activities which need performance so as to achieve set goals or meet set performance
standards. The behaviors include the adapting to the situation helped me work closely with the
team members in solving difficulties and challenges that faced them and providing the solution
for the difficulties. Moreover, by setting high performance standards helped me and my team
members to work towards achieving the set goals using the standards established (Gamage,
2006).
Through concentrating on the strength of the group performance, as the team leader I was
able to work on the strength and at the same time trying to reduce the weaknesses by improving
the working conditions and the various approach methods towards encouraging high
performance standards. The team members were had the ability to ask tough questions regarding
leadership and also the team at large and its performance.
Through the questions asked, the feedback assisted in creating openness to the members.
This is because the issues raised were answered appropriately thus each member was able to give
their opinions regarding leadership, performance of the team as a whole and the alignment of the
team members while executing their duties. Engaging the team members while performing

LEADERSHIP FOR GLOBAL HOSPITALITY 8
different technical tasks using the hands-on guidance technics, skills and technics were installed
to the members and the immediate feedback was given thus considering the emotions of the team
members regarding the newly introduced working systems and activities. Relationship-oriented
behaviors refers to the approach method whereby the focus is on satisfying, motivating and
developing the members (Lewis, 2007).
Applying the behaviors at the work place, all members were able to give their opinions
and improved their working standards. Consequently, the newly learnt skills were applied at the
shop in serving the clients and handling their recommendations and complaints amicably. As the
leader, I suggested that all the members to support each other in terms of emotions by
encouraging them to do their best. The team accepted my strategies and working standards and
we were able to implement them and the results saw us making many steps ahead and thus
giving the team the right path to follow. For the implemented steps to be followed, we were to
improve on delivering services to the clients and restoring their confidence since as the team we
were committed towards serving them efficiently and keenly.
Moreover, the behaviors helped the members to learn the importance of being the servant
leader while leading fellow members and inviting their opinions towards building a strong
working team. The members were given the opportunity to encourage and inspire each other so
that they can move together as a family not a team based on individualistic motives (Foster,
2012).
Leadership ethical issues and social responsibility
I have been thinking about encouraging the students to behave responsibly in and around
the learning institutions. The behavior I wanted the students to have seemed to be contradicting
to their usual lives but I had to give it a trial before looking for an alternative method for

LEADERSHIP FOR GLOBAL HOSPITALITY 9
encouraging them to change their behaviors. The other day I was heading to the school
dormitories to collect my games kit only to find some students gambling at the backyard of the
dormitories. As I was getting closer to the where they were, I was curious to know how they play
and the factors that pushed them into gambling while at the school compound. Initially, I thought
they will change only to realize that they had intensified the gambling and using a lot of money
and other resources (Sims, 2003).
After thinking about the things they were doing, I realized that they were being
influenced by the lack of role model and mentor for them to emulate. From the records of their
performance, majority were bright students but because they lacked role models and mentors,
they opted to use their revision time in playing and gambling. At one point, a friend of mine
approached me asking me to lend him some money so that he can gamble with. I was tempted to
lend him some but I first thought about it and the impact of such activities to such a young
student engaging into such activities instead of concentrating studying (Peterson, 2005).
If I would lend him the money, I will be encouraging such behaviors that are not morally
upright for the students who will at long last end up stealing and selling other students
belongings. Nevertheless, they may end up using the school fees in gambling, something that is
against the rules and regulations of the school.
From the scenario, I learnt that in life if you make wrong decisions and follow bad
characters, you may end up living a poor life and being irresponsible in making decisions
regarding life. I wanted to be a mentor, so that I can mentor and change the behaviors of the
students. By practicing ethical, I avoided lending money to the colleague who wanted to gamble
something that could have eroded his destiny and responsibility as a student (In Savur, & In
Sandhu, 2017).

LEADERSHIP FOR GLOBAL HOSPITALITY 10
Evaluation of Communication Skills as an Organization Leader
As a leader in the organization, having a good communication platform ensures that all
the departments are updated of the recent news and information so as to ensure they are working
towards a common goal. Thus, performance of the working team need addressing in order to
raise the sales and returns of the company. One day Tony was observed working in a slow and
demotivated manner while handling the clients. He looked unusually tired and weak. As a leader,
I called Tony into my office so as to get the root cause of his underperformance in the work
place. Gently, I asked Tony to explain the reasons for him not performing as it was the case
(Papa, Daniels, Spiker & Daniels, 2008).
Slowly, after a silence of three minutes, Tony opened up and began to speak how the stresses are
discouraging him from performing as was the case before. He said the inability to handle and
manage the stress hindered him from focusing on performing and rather reducing his work
motivations and morale. He further said that the stress has consumed a lot of his energy and work
vigor, reducing him into an underperformer. I paid attention to his story without destructing him
nor cutting it short. As a leader, I told him I will mentor, guide and advise him on the steps he
needs to take in order to manage the stress. I told him I will allocate a day and time so that we
can meet and discus the issue and find the breakthrough. After the session, Tony appreciated my
effort to guide and advise him on his situation. He then left with the anxiety for the meeting day
since he has been relieved the burden of being stressed (Perry, 2010).
I personally reckoned my effort of being a productive and caring leader having assisted Tony off
his stress. However, poor communication can at times cause misunderstanding among the team
members, language barrier between the parties may lead to development of wrangles.
Cross-cultural Leadership Competence

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People from different regions practice different activities and view cultures for other
people differently. Therefore, as a cross-cultural leader, working with people from different
environments and cultural practices, it’s good to accept their cultures without showing any signs
of objecting it. Thus, accepting the cultures will help in socializing with the residents of that
regions regardless their status, gender or even appearance. For instance, if people from a given
environment are practice cultures that are different from yours, as a leader you should accept and
try to teach them the importance of leaving the outdated practices and accepting the modern
practices into their wellbeing (Moodian, 2009).
Consequently, people who are physically challenged or impaired should be accepted,
treated equally, loved, cared and involved in development since they form the clan. As a leader,
it’s my role to champion for the equal participation of all the members towards the development
of the community despite the differences in the cultural practices (Dolan & Kawamura, 2015).
As a leader, I have been able to experience different cultural practices and in the process,
learning new things from different people. During my weekly tour to a certain community, I met
a physically handicapped man named Tom, who is an entrepreneur. Despite the fact that he is a
disabled man, I had the opportunity for relating with him and I learnt a lot from him because
being disabled doesn’t mean that he wasn’t able to relate with, work effectively and develop the
community.
During the meeting, I was able to learn many things from Tom among them hardworking
with lots of determination to proof that being disabled does not mean one is unable to perform. I
also learnt how to persevere the views of the community regarding the physically challenged
people, being determined and above all, acceptance so as to enhance the sense of belonging to
the big community.

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Thus, for an effective leadership, all the stakeholders of an organization should ensure
that they give the leaders chances and the necessary support they need. Consequently, leaders
should ensure that they there is ethics in the business and frequent communication so as to
update fellow team members of the current developments and changes in the company system.
The leaders should team up with the members of the company in order to ensure they have a
common goal and objectives by combining the generated ideas, efforts, skills and available
resources. Practicing good leadership skills and strategies in business setup will help in taking it
the new level. Thus, the leaders should encourage others by being their role models the
importance of working hard and following the set rules and regulations.