This report provides a comprehensive analysis of leadership and management within the service sector, specifically focusing on Premier Inn hotels. It begins with an introduction to the importance of effective leadership and management in service industries, followed by an examination of classical management theories, including bureaucracy and scientific management. The report then delves into the roles of leaders and explores various leadership styles such as autocratic, democratic, and laissez-faire. A comparison is made with the management and leadership styles of Rosewood hotels. The analysis extends to the internal and external factors influencing Premier Inn, including strengths, weaknesses, opportunities, and threats, as well as political, economic, social, technological, environmental, and legal factors. The report also discusses current hard and soft management skills and anticipates the future leadership and management skills required by Premier Inn. The report concludes with a summary of the key findings and recommendations, highlighting the importance of adapting leadership and management strategies to the evolving demands of the service industry.