Leadership and Management Report: Analysis of Contractor Management

This report provides a comprehensive overview of leadership and management principles, encompassing various aspects of organizational behavior and operational effectiveness. The report begins by examining contractor management, including service agreements, data sources (internal and external), organizational policies, WHS duties, and site induction procedures. It then delves into organizational values, role modeling, integrity, leadership styles, and group dynamics, alongside an exploration of company standards, employee behavior, and processes for addressing queries. Furthermore, the report analyzes effective communication strategies, including presentation techniques, legislative requirements, and methods for evaluating presentation effectiveness, culminating in an examination of persuasive communication. The second task outlines presentation planning, strategies for audience engagement, and techniques for effective presentations, offering a holistic approach to leadership and management practices.

Leadership
and
Management
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TASK 1
1.1.a) Examples of services supplied by the contractors to company
A settlement issued to perform construction, installation, erection repair, renovation,
maintenance, alteration of any movable or immovable assets and sale of products is known as
works settlement. Works settlement accordingly entails presenting of a taxable provider and sale
of a taxable good. A settlement this is used for appointing a simply self-hired man or woman
including a consultant (or a career or commercial enterprise run through that man or woman) to
perform offerings for any other birthday birthday celebration wherein the connection among the
events isn't that of organisation and worker or worker. A works agreement is an settlement that's
a aggregate of provider or labour and switch of items. Under a works agreement the contractor
consents to do sure activity in execution whereof, sure items are transferred to the contractee
b) Internal and external source of the data and information
Internal facts is statistics generated from inside the business, overlaying regions consisting
of operations, maintenance, personnel, and finance. External facts comes from the market, which
includes clients and competitors. It's such things as records from surveys, questionnaires,
research, and client feedback. Internal facts is facts retrieved from in the organisation to make
choices for a hit operations. There are 4 special regions a organisation can collect inner facts
from: income, finance, marketing, and human resources. Internal income facts is accrued to
decide revenue, profit, and the lowest line. The Four Types of External Data: Open Data, Paid
Data, Shared Data, and Social Media facts. Based on a evaluation of modern-day practices, we
distinguish 4 applicable outside facts types: open facts, paid facts, shared facts, and social media
facts. An outside records supply is a connection to an outside database. External records reassets
commonly include records that doesn't alternate very tons or records this is too huge to convey
into the Active Data Cache. Internal facts can come from lots of reassets and departments—from
income reports, economic documents, human assets information, or elsewhere.
c) Organizational policies and procedure a contractor
The Health and Safety at Work and so forth Act 1974 locations a obligation upon firms to,
to this point as is fairly practicable, make sure the health, protection and welfare of it is
workforce and every body else who can also additionally come into touch with the Trust or it is
undertakings. This consists of contractors or sub-contractors. Contractor control refers back to
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the coping with of outsourced paintings finished for an character company. It is an increasing
number of not unusual place for industries to depend upon impartial contractors for specialised
abilities and knowledge.
d) WHS duties
Participate in place of work inspections. Not acquire discrimination for exercise paintings
fitness and protection rights. Refuse paintings that places the worker in danger. Receive essential
education for operating in risky situations (Arrieta, 2021). Duties of WHS are, everyday
protection of business plant and protection. Putting methods in location to lessen fitness dangers
in operations the use, handling, garage or delivery of plant or substances. minimizing risks and
retaining secure situations within side the paintings environment.
e) The area which covered Contractor’s WHS Induction
 Site layout.
 Site welfare facilities.
 Site rules.
 Details of key personnel such as; supervisors, safety officers, first aiders, fire marshals, and
so on.
 Responsibilities and legal duties.
 Co-ordination between contractors.
 Fire safety.
 Emergency procedures and muster point
1.2. a) Values of organization
Organisational values describe the center ethics or concepts which the organization will
abide by, regardless of what. They encourage employees' pleasant efforts and additionally
constrain their actions. Over time, enhance the organisation's moral person as expressed in its
operations and culture.
b) Role Modeling
A role model is a person others appearance to as a terrific example. Just as a version is
some thing that represents an inspirational ideal, a position version is a person who conjures up
others to mimic his or her excellent behavior. Parents try and be position fashions for his or her
kids via way of means of being excellent people.
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c) Integrity and credibility
Integrity is the exercise of being sincere and displaying a regular and uncompromising adherence
to robust ethical and moral standards and values. In ethics, integrity is appeared because the
honesty and truthfulness or accuracy of one's actions (Arthur, 2021). Credibility contains the
goal and subjective additives of the believability of a supply or message. Credibility dates again
to Aristotle concept of Rhetoric. Aristotle defines rhetoric because the capacity to look what's
likely persuasive in each situation.
d) Leadership
Leadership is the artwork of motivating a set of human beings to behave towards
accomplishing a not unusualplace goal. In a enterprise setting, this will imply directing
employees and co-workers with a approach to satisfy the company's needs.
e) Basic theory of group behavior
A group can be described as or greater interacting and interdependent folks that come
collectively to reap specific objectives. A institution conduct may be said as a direction of
motion a collection takes as a family..
1.3.a) identify standards and values of company
Company values (additionally referred to as company values or middle values) are the set
of guiding concepts and essential ideals that assist a set of human beings feature collectively as a
group and paintings in the direction of a not unusualplace enterprise goal. These values are
frequently associated with enterprise relationships, purchaser relationships, and business
enterprise growth. requirements outline how your business enterprise acts, which, in turn, builds
believe on your brand. They may be pointers that describe quality, performance, safety,
terminology, testing, or control systems, to call a few.
b) Values of organization and behavior of employees
Organisational values describe the center ethics or standards which the agency will abide by,
regardless of what. They encourage employees' high-quality efforts and additionally constrain
their actions (Bertoldi, 2021). Well-drafted and present day organisational values: Guide group
of workers behaviour, in addition to strategic and operational decisions.
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c) Workforce behavior and performance which damage the company
Aggressive conduct withinside the place of business places personnel at risk, hinders
productiveness and hurts the company's reputation. Even whilst aggression isn't always blatant, it
finally erodes accept as true with and morale and will result in more and more more worse
behaviours..
d) Processes of company for raising the queries
Process questions are designed to check the intensity of your information approximately a
topic and your cap potential to research how the diverse components (i.e. processes) of a
machine contributed to create the whole. As such, procedure questions are nearly usually
chronological or linear and contain multiple, sequential steps.
1.4.a) Effective communication
Effective Communication is described because the cappotential to deliver records to every
other efficiently and efficiently. Business managers with right verbal, nonverbal and written
conversation abilities assist facilitate the sharing of records among human beings inside a
employer for its industrial benefit.
b) Ways that effectively communicate with people while making presentation
Keeping frame language high-quality and smiling (Coraciand Abulrub, 2021). Sustained
strength during the speech. Note key regions to pause and emphasise while getting ready to have
interaction extra with the audience
c) Material that makes presentation more effectual
Avoid paragraphs, quotations or even whole sentences. Limit your slides to 5 strains of textual
content and use phrases and terms to make your factors. The target target market could be
capable of digest and keep key factors extra easily. Don't use your slides as speaker's notes or to
clearly venture an define of your presentation. It’s difficult to be comfortable and be self whilst
people nervous. But time and again, the extremely good presenters say that the maximum critical
element is to connect to your target target market, and the exceptional manner to do this is to
allow your ardour for the issue shine through. Be sincere with the target target market
approximately what's critical to you and why it matters. Be enthusiastic and sincere, and the
target target market will respond. Presentation desires to be constructed round what your target
target market goes to get out of the presentation. As you put together the presentation, you
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continually want to endure in thoughts what the target target market desires and desires to know,
now no longer what you could inform them. While you’re giving the presentation, you
furthermore may want to stay targeted in your target target market’s response, and react to that.
You want to make it clean in your target target market to recognize and respond.
d) Legislative and obligation as well requirements related to the presentation
Legislative Requirements method Acts, Regulations, neighborhood legal guidelines and
by-legal guidelines, Codes of Practice and another gadgets made below any Act or subordinate
legislation, whether or not State or Federal, that are in any manner relevant to the shipping of the
Principal's Requirements. All humans and businesses are required to conform with applicable
law to which they're subject. This consists of prescribed laws, policies and by-laws.
Organisations want to decide their legislative obligations.
e) Ways that evaluate effectiveness of presentation
 Check progress against a base line. To begin evaluating presentation training courses you
need to have formulated a base-line from which to measure results.
 Check goal set.
 Measure accomplishments.
 Pupil self evaluation.
f) Persuasive communication
Persuasive communications comprise numerous attributes meant to decorate persuasion,
which can consist of an appealing source, a message containing convincing arguments, or efforts
to make the subject appear for my part applicable to the audience. Effective persuasive
communique addresses the audience's needs, values and desires. Audiences reply higher to
persuasive communicate once they experience the character talking is much like them in a few
way, whether or not it is in age, profession or socio-monetary status. In the workplace,
persuasion is used to promote products, recruit crew individuals and growth productivity. An
worker with sturdy persuasion abilties can have an impact on others to carry out nicely and
succeed. A persuasive worker is likewise capable of expedite and facilitate organization
decision-making.
Techniques of Persuasive communication
 Focusing on the alternative person's desires whilst speakme or writing.
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 Using persuasive phrases or terms whilst speakme or writing.
 Watch out for and do away with obstacles to powerful communication.
TASK 2
2.1.a) Planned and documented a presentation approach
Plan and file the presentation technique and the meant outcomes. Choose presentation strategies,
layout and transport techniques that healthy the traits of the goal audience, location, sources and
employees needed (Elkington, 2021). Planning in advance permits you to degree and craft a
presentation this is creatively engaging, interesting and informative. Creating a presentation this
is engaging, strategic and progressive is absolutely possible. Research: Use studies to help your
argument, discover examples and statistics, or to research extra approximately your topic. Write
an outline. Write a draft. Plan any visible aids which include PowerPoint or any sports you need
your target target market to take part in. Practice, practice, practice
b) Strategies that employed which best suited people and place
 Improve personnel' abilities with training.
 Hire personnel which are a cultural fit.
 Keep their desires clean and focused.
 Measure their achievement however do not micromanage.
 Communicate effectively.
 Add incredible perks
c) Element that helps in understand people
 Expect it to take time and energy.
 Drop the assumptions.
 Be absolutely present.
 Use power of perspective.
 Examine body language.
 Listen fully as a substitute of halfway.
 Practice the reflecting back.
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d) How colleagues are involved in presentation
Complement slides however do not recite them. I've mentioned Mayer's Multimedia
Principles in different posts however that is ideal instance of ways redundancy can absolutely
lessen learning.
 Engage audience.
 Give a roadmap early.
 Too much is too much.
 A portrait is worth thousand words.
 Be a conversational.
e) Techniques for effective presentation
Presentation Techniques is for folks who want to be higher geared up to offer their message
clearly, precisely, and with more wonderful effect (Enwereuzor and Ugwu, 2021). One desires
those strategies to offer their thoughts and projects, teach, or supply a speech efficiently to their
audience.Show your Passion and Connect with your Audience.
 Focus on their Audience's Needs.
 Keep it Simple: Concentrate on the Core Message.
 Smile or Make Eye Contact with Audience.
 Began Strongly.
 Remember 10-20-30 Rule for the Slideshows.
 Tell own Stories.
 Use Voice Effectively.
2.2. a) how you explained and discussed the learning objectives of the presentation with the
audience
Main aim is to offer your target target market with enter to a given topic. This enter serves
as the idea for dialogue during „your“ session. For a fruitful dialogue, it isn't most effective vital
to give the simple standards and ideas, however additionally to spark (and preserve/ strengthen)
your classmates' hobby withinside the topic.Deal with nerves and think more positively
about public speaking.
 Includes ways of grabbing listener's attention, keeping their interest, as well concluding
strongly.
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 Use the right body language as well tone of the voice to increase performance of
their presentations.
 Use attracting slides or some visual aids effectively.
b) The aids that used to allow audience to better get your message across
Presentation aids, now and again additionally referred to as sensory aids, are the assets past
the speech itself that a speaker makes use of to beautify the message conveyed to the audience.
The kind of presentation aids that audio system maximum usually employ are visible aids:
pictures, diagrams, charts and graphs, maps, and etc. Presentational aids are objects apart from
the phrases of a speech which can be used to guide the cause of the speaker (Fernandes and
Machado, 2021). In particular, they may be visible aids, audio aids or different assisting
technology. Visual aids consist of projectors, bodily objects,. photographs, diagrams, charts and
so on.
c) how monitored the verbal / non-verbal communication of your audience and used this to
 Project the enthusiasm.
 Have a energetic facial expression.
 Make an eye contact with each audience.
 Speak with active intonation in voice.
 Pronounce words carefully.
d) sustain audience’s engagement thereby making your presentation more effective
 Begin off with the something shocking.
 Tell attracting story.
 Go off script.
 Use some emotional inflections in the self voice.
 Use power of the louds or softs.
 Alternate self pacing.
 Call out the individuals in audience.
 Set up jokes.
e) how you provided opportunities for the audience to ask questions
 Let people know when will be the taking questions.
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 Non-verbally support questions.
 Use the open-ended question.
 Request questions on the particular topic.
 Have some participants write questions anord submit them beforehand.
f) how you adjusted your presentation to meet the audience’s needs
 Determine who audience is.
 Includes what is in their minds.
 Think about what are requirements them to understand.
 Think about what needs them to think, feel and do basis on what tell them.
 Decide best means of the communicating this information.
g) how summarised key points at appropriate points during your presentation
Tell the target people which you are concluding the presentation. This units the context for the
precis and prepares the target target market individuals on your concluding remarks. Briefly
summarize the number one factors of the presentation (Gray, Sparrowand Field, 2021). Avoid
digressing into new information, arguments or factors of view.
2.3.a) two ways you used to review the effectiveness of the presentation
Presentations are a top notch manner to talk without delay to those who are involved in ...
In this article, I'll deliver a few hints that will help you put together an powerful presentation .
presentation with a pal or colleague from a distinctive discipline of study. It is higher to break up
a slide into or 3 separate slides as opposed to overfilling one slide.
b) The results of feedback you received from the audience on their opinions of your presentation
 Observe the non-verbal feedback during presentation.
 Pay attention to each questions during presentation.
 Gather intelligence before, after, and during breaks.
 Importune feedback one-on-one.
 Create the custom feedback form.
 Utilize other platforms.
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c) Two improvements you identified from the audience’s feedback to improve future
presentation
 Show Passion as well Connect with Audience.
 Focus on the Audience's requirements.
TASK 3 Contractor One
3.1 a) Services supplied by contractors
Dave Fenech Electrical Services is the first supplier which can make contractor with the
CPB Contractors. They deal in offering solutions for temporary site services. For respective
organisation services supplied by Dave Fenech Electrical Services are electricity, drainage and
water services. It helps management of CPB Contractors for complete large project in a
systematic because basic necessities are already fulfilled by Dave Fenech Electrical Services.
B) Outline of work arrangement
Dave Fenech Electrical Services provide temporary services within Sydney, so basically
the location provided by organisation is less specific because they reach towards all those places
which are requested by client. Also, the location is decided by the Construction Company or
CPB Contractors because sites cannot move from one place to another. Minimum working hours
are eight and maximum twelve also, extra four hours considered as incentive or bonus.
C) Identify and review WHS policy and procedures that relate with contractor
Workplace health and safety consider different policies and almost each of them is for safety
of engaged workforce. Some of the services which are appropriate for Dave Fenech Electrical
Services according to new law which is commenced on January, 2012 are safety legislation,
safety health and how to induce safe electricity at open construction sites. Code of managing
electrical risk and no waste water policy are other procedures and it help organisation to review
and induce all operations in an organised manner.
D) WHS legislative and regulatory requirements for specific contractor
CPB Contractors perform their construction activities at a large place and they are also
high in height so contractor provides electricity service at top of buildings. This considered Work
at height procedures is first factor which is an important regulatory requirement of Dave Fenech
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Electrical Services. Safety from disease procedures is another legislative which is crucial to
implement and follow by both CPB Contractors and Dave Fenech Electrical Services.
3.2 A) WHS documents, policies and procedures required by contractor
All operations and functions which are performed at construction sites perform an important role
for formulation of private and public building. Training and Induction are important procedure
(Imam, 2021). Similarly, health and safety are important policies for contractors. In the last,
agreement of programme is crucial WHS document and these entire factors generate appropriate
relation between contractor and organisation.
B) Method to accessed information by contractor
The current information perform an important role for transfer all knowledge in an
appropriate manner. Moreover, this considered CPB Contractors perform work at a large level so
a large number of confidential information relate with construction project. Dave Fenech
Electrical Services access information through use of print media because this helps to
understand sites in proper manner.
C) Method for document the induction
According to present market conditions, induction is one of the important factors and this
is used by management of CPB Contractors for becoming familiar with contractor. Meeting
between colleagues, workplace tour, health and safety and gather of essential personal document
are the crucial document. All of this is documented by use of digital methods to complete
induction process easily.
D) Assist in conducting induction and evidence of induction
In relation to induction, construction site used to work safety and it is processed as by
briefing the workers about initialisation and completion of project. Moreover, different rules and
control that is taken in concern of safety measured is cleared to all the workers so that they have
appropriate knowledge to get over from any hazard with easiness. It also comprise of provision
of adequate information to all the workers about site layout, welfare activities, rules, detailing of
key personnel activities such as safety officers, supervisors, fire marshal and so on. For this
management of WHS conduct and induct about services offered by Dave Fenech Electrical
Services in which all the essential equipment and its working such as electric appliance, water
.