BSB42015: Leadership and Management Report for Le Prestige Hotel

This report provides an in-depth analysis of leadership and management practices within Le Prestige Hotel, a hospitality organization. It examines the implementation of innovative strategies, specifically focusing on the integration of iPads to enhance customer service and streamline operations. The report outlines the advantages and disadvantages of using tablets, proposes an action plan for implementation, and includes email communication to stakeholders. The core of the report centers on an innovation implementation plan, emphasizing the importance of employee training and adaptation to technological advancements. It discusses the benefits of an online ordering system, and addresses potential challenges such as employee inefficiency. The report also details the roles of key individuals, such as the waitress and the head chef, in fostering innovation and includes a simulated meeting to illustrate the change management process. It concludes by emphasizing the importance of teamwork and employee contribution in achieving successful organizational change.

Running head: LEADERSHIP AND MANAGEMENT
LEADERSHIP AND MANAGEMENT
Name of the Student
Name of the University
Author Note

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Executive Summary
The purpose of this report has been explaining organisational leadership and management
styles in an organisation that deals with hospitality. Moreover, the report has focused on
implementing innovative culture at workplace systems and strategies to make the innovation
sustain in the company as well as increase productivity. With reference to Le Prestige Hotel,
this report has aimed in setting an innovation implementation plan that is a change in
organisation functioning and has to be managed efficiently.

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Table of Contents
Introduction................................................................................................................................3
Task 1: Adding ideas..................................................................................................................3
Task 2: Discussing innovation...................................................................................................4
Task 3: Action Plan....................................................................................................................6
Task 4: E-mail............................................................................................................................7
Conclusion..................................................................................................................................7
References..................................................................................................................................8

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Introduction
Leadership and management are the most important parameters that run an
organisation’s operational functioning. With reference to the development and innovation in
operational functioning of Le Prestige Hotel, the report intends to add on the proposed
innovative strategies with the use of iPads and evaluate the strategy effectiveness. The report
shall also focus on developing the action plan of the innovations and process the official steps
to achieve the position.
Task 1: Adding ideas
The advantages and disadvantages of introducing use of tablets in restaurants are
many. With the innovative strategy to be implemented in operations of Le Prestige, the use of
iPads in creating better serviceability as per the research and scopes identified. However, the
online booking systems have equal pros and cons. amongst many of the advantages, one
significant benefit is convenience and visual attractiveness. Customers prefer info-graphic
systems more than just imagining a certain dish in mind while ordering. Convenience is
created both for the customers as well as the waiters that eventually reduces the risk of flaws
in taking orders or mixing it with someone else’s. The use of online ordering system is more
prevalent in ordering for home delivery services and that is found to be popular with the
introduction of food ordering web application software.
The advantage is reflected by means of enhanced working system of the restaurant
employees that is a more systematic and structured approach. The employees are confronting
a less puzzled system that easily let the order makers know what the customer is demanding.
It often becomes a problem for the waiter to explain how a dish looks like or what the
ingredients of the delicacy are. Hence, customers can visualise the delicacy contents and
customise their orders as per choice.

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With reference to the disadvantage of using the online food ordering system in the
restaurant, the most noted fact is inefficacy of the employees to handle the systems as well as
customers’ inability to maintain the systems (Amanchukwu et al. 2015). It often happens
when there are children or some mishandled behaviour is observed from customer end. At
primary stage, the use of iPad can increase the popularity of a place with the notion in mind
of customers that they will be confronting something new and user friendly. IPad is an
expensive device and have complications to usage if not learnt properly. Hence, the
appropriateness of employees being trained is important and inefficiency to deal with
technological aspects can ill-repute the organisational functions and prestige (Boin, Stern &
Sundelius, 2016).
Task 2: Discussing innovation
As per the records of innovations listed, two innovations are chosen. The
implementation of the use of iPad is common in every in every innovation. The two chosen
innovations were use of iPads for waiter and collecting feedback from customers after the
service is delivered to the customers. Amongst two of the significant ideologies, the first one
is chosen that seems to be more appealing to be implemented and can attract customers’
attention quite a lot.
With discussion to Laura and Benjamin, the innovative waitress and the creative head
chef, the significance of expanding the topic is taken for further evaluation. Primarily, the
reason of choosing these two persons for the discussion in based on their capability and
creative thinking that can help with new ideas of policy making and implementation
accordingly. The notches of attraction is known by both of them and hence, can help in
developing a better system.
The role play is conducted between five persons:

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Jennifer: Good afternoon dears. We have summoned the meeting to discuss with you
about one major operational change that has been suggested by our service
development team and we think it would be better to discuss it with you to
get further suggestions.
Laura: Great to hear that.
Benjamin: Absolutely. I am eager to know it as well.
Louis: So, here the company has come across with the need of innovating our
working styles. We are more into developing the presentation of working
and making it easier for the waiters as well as our chefs being more
convenient with food order taking styles. We have thought of using iPads to
take orders from customers and that can reduce the work load or chances of
error for customers to take orders. It often happens that you people find it
difficult to read the hand written order notes and miscommunication has led
to delivering products to other tables.
Laura: We surely had faced this problem earlier.
Benjamin: Same here. Reading scripts and scribbles really requires some extra effort.
Digitalising the system can benefit us in good terms.
Manager: Absolutely. In order to increase working efficiency, we have chosen this
idea. Now you say how we should begin with as there are requirement of
training the waiters and waitresses regarding the uses of iPads.
Laura: I feel we should be trained regarding the process on partial teams. As it is
not possible to train the entire team at once and especially the operations
hours.
Benjamin: But a basic briefing is required for all at once.
Jennifer: We are trying to engage every staff of the company at least together for

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once. This will help us being ensured that everyone is aware of the basics.
Louis: The teams of front house management remains the same. We are focusing
on training. For at a glance meet, we have assigned a service holiday that
day but you all will be having consultation sessions with us regarding the
new plans.
Benjamin: That sounds good and we expect positive vibes with this new idea.
Laura: Absolutely.
Louise: Please note that we are trying to utilise your creative strength optimally and
want you cooperation to the deal.
Benjamin &
Laura:
Be assured. We are there to sort out the implementation effectiveness.
Jennifer: Until now, with this we come to the end of the meeting and I will be sharing
the details through e-mail. Thank you every one.
Rest of the
people:
Thank you! Have a great day. [departs]
Task 3: Action Plan
Date: Scenario: Le Prestige operations managers are here to work on an
innovative strategy for enhancing workplace operations. The use of
iPad for taking orders.
Objective: To implement innovation and enhance workplace
operations and efficiency of employees.
Resources: iPads, training guides and practical sessions
Action Description and issues Dependent Responsibl Due date

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on e
Introducing
the concept
Proposing the idea of
implementing use of iPads in
operations
Employees
learning
Trainers and
managers
01.11.19
Discussion
of the core
elements
Necessity of explaining the
uses and techniques in iPad
and its implication in
workplace functions.
Employees
understanding
Trainers 02.12.2019,
03.12.2019
and
06.12.2019
Training
sessions
Making notes on use of
iPads and related software
for taking orders
Employees
adaptability
Trainers 09.12.2019 to
12.12.2019
Practical
work
sessions
Making employees practice
and work on implemented
change for avoiding real
time error
Employees
capability
Trainers and
groomers
19.12.2019 to
23.12.2019
Task 4: E-mail
To: Jennifer, Louis, waiters, kitchen manager, kitchen staff
From: Operations management department
CC: CEO
BCC: Stakeholders
Date/time: 02.09.2019
Subject: Sharing the details of action plan on use of iPad

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Attachments
:
Meeting sums up and action plan, acknowledgement certifications, policy
papers and feedback forms
Dear employees,
This is to notify you that we have come across a variant of innovative strategies to be
implemented in our company amongst which reforming order taking functions needed a
better outlook. Therefore, we are proposing for the use of iPads in operational activities.
The team effort and meeting on discussing the best option was splendid on a note of thanks
to the creative support by Laura and Benjamin.
The attached files are the amendment in policies, training schedule, user guides and
feedback forms. Please go through the files and share your feedback post to the meeting.
Thank you
HR
Conclusion
Hence, from the above analysis and strategy designing, it can be concluded that
managing a change requires equal effort of employers as well as employees. Team effort and
contribution is a serious thing that finds importance with growing stage of a company and
developing employees.

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References
Amanchukwu, R. N., Stanley, G. J., & Ololube, N. P. (2015). A review of leadership theories,
principles and styles and their relevance to educational
management. Management, 5(1), 6-14.
Boin, A., Stern, E., & Sundelius, B. (2016). The politics of crisis management: Public
leadership under pressure. Cambridge University Press.
Hallinger, P., & Chen, J. (2015). Review of research on educational leadership and
management in Asia: A comparative analysis of research topics and methods, 1995–
2012. Educational management administration & leadership, 43(1), 5-27.
Hanaysha, J. (2016). The importance of social media advertisements in enhancing brand
equity: A study on fast food restaurant industry in Malaysia. International Journal of
Innovation, Management and Technology, 7(2), 46.
Herman, R. D. (2016). Executive leadership. The Jossey-Bass handbook of nonprofit
leadership and management, 167.
Walker, J. R. (2017). Restaurant Concepts, Management, and Operations. Wiley Global
Education.