The Baldrige Core Values: A Reflection on Leadership and Quality

This report provides a reflection on the Baldrige Core Values, discussing their critical role in defining quality not just in products but also in processes. The author, having initially been unfamiliar with these values, now understands their importance in business leadership. The paper explores how these values can be applied, particularly in the author's role as an organizational leader. It highlights the Baldrige framework's influence on understanding quality performance, running a healthy business, and measuring business success. The report emphasizes the connection between leadership and management, the importance of setting high expectations, and the relevance of project control systems and organizational culture in strategy implementation. The author concludes that the Baldrige framework has been instrumental in their professional development and in preparing for future business endeavors.

Running Head: THE BALDRIGE CORE VALUES
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Name
Institution
Date

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Baldrige Core Values
The Baldrige Core Values play very critical roles in defining quality. Quality in this
context does not only involve the physicality of products but also excellence in other output
processes. According to Macdonald et al. (2016), Spetzler et al. (2016) and Doherty et al. (2015),
quality is the mindset that human beings acquire and is a crucial aspect in improving their
productivity. Human quality is therefore determined by an individual’s altitude. Organizations
and individuals should therefore consider quality attributes if they have to improve their business
productivity.
As I began this course, the Baldridge quality values were a secret to me. In fact, I
had no idea about the existence of such quality values. With time, I have got to
understand how these values work. They have shed light in understanding the core
values and principles required in the job field. I have also gained further
information pertaining to these values for the time I have been in Baldridge.
Reflection
This paper provides a new perspective on the quality values since I have had
enough time to understand each of them. I have also gained information on the
importance of such values. Besides understanding the importance of these values, I
have also understood how they can be applied in different settings and specifically
how I have been able to apply them in my current position as an organizational
leader.
Through the Baldridge framework, I have been able to understand a lot
especially on how leaders perceive different quality performance in their
organizations. Besides just leading other employees in an organization, I have also

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been able to learn the relevance of these values in running a healthy business. The
main objective of every business related course is to understand how quality values
can be measured, prepared and implemented in a real business setting. This course
has played a significant role in ensuring that this objective is achieved. Moreover,
understanding the application of these values in the workplace has positively
influenced my perception on how to acquire and implement quality values in
business leadership. Every business organization should implement these values
while considering both its individuals and the success of the business.
SWOT and Pestle analysis have been two methods of measuring business
success for a long period of time. Since the Baldrige criteria and excellence
framework offers the quality values that leaders need to have to manage a better
analysis, I believe that I will be able to manage such analysis in my future carrier.
The Baldrige framework has played a crucial role in ensuring that many
business management processes are wholly unified. To achieve this, the framework
has helped me to enhance plans, processes, actions, and measures that are efficient
to the business operations. The framework has also promoted consistency in my
organization. I believe that the quality values provided by the Baldrige framework
have also contributed to the success of my business. This is because there is a
strong link between leadership and management of any organization. According to
Hackney et al. (2015), Mai (2018) and (Scott, 2015), every business requires high
quality leadership that will ensure that the business is well organized and run. The
Baldrige framework provides all the qualities required for management. In addition,
Baldrige framework is a scoring framework that has aided me in achieving missions

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and visions set by the organization. Since leaders have an obligation to possess
leadership values, the leadership aspects represented in the Baldridge framework are
crucial in ensuring since they will guide me in developing organizational mission
and vision. While all of the behaviors are important, it is critical that senior leaders
possess and personally exhibit the executive behaviors associated with visionary
leadership, systems perspective, ethics and transparency, and delivering value and
results
Hackney et al. (2015), Mai (2018) and (Scott, 2015) state that every organizational leader
should ensure that they set a vision for their organizations. This can be achieved by creating a
customer focus. The leaders must acquire certain qualities that will ensure that this objective is
achieved. The Baldrige framework offers such qualities to learners. Therefore,
strongly believe that the quality values that were offered in Baldrige have helped
me design and implement successful policies as provided by the vision and the
mission of the business. Quality values provided by this framework has also aided is
setting high expectation values for the business work for. Hackney et al. (2015), states
that a business organization that sets high expectations has higher success chances
as compared to those which set lower expectations. This is because, setting high
expectation means that the leaders will work extra harder to ensure that the set
expectations are achieved.
The need for project control systems has been one of the requirement for
strategic implementation. Since I have inhibited all the values required in
implementing this, I believe that I will efficiently and effectively develop strategic
implementation through schedule control and project planning control.

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Organizational culture is one of the building blocks towards strategy
implementation. Baldridge values are crucial in ensuring that strategy development
is aligned with the organization culture. This will be an advantage since I will have
all it takes to implement such strategies in future.
Conclusion
In conclusion I believe that my stay in Baldridge has been a success in my future business
live. In a nutshell, values offered by the Baldrige framework have assisted me in the
overall management of the businesses work for.

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References
Bandow, D., & Matuszek, T. (2017). Teaching leadership using the Baldrige leadership
criteria. qrbd, 245.
Doherty, N. F., Shakur, M., & Ellis-Chadwick, F. (2015). The role of e-service quality
management in the delivery business value. Journal of Retailing and Consumer
Services, 27, 52-62.
Hackney, R. A., Dooley, P., Levvy, Y., & Parrish, J. (2015). Critical value factors in business
intelligence systems implementation success: An empirical analysis of system and
information quality.
Macdonald, E. K., Kleinaltenkamp, M., & Wilson, H. N. (2016). How business customers judge
solutions: Solution quality and value in use. Journal of Marketing, 80(3), 96-120.
Mai, F., Ford, M. W., & Evans, J. R. (2018). An empirical investigation of the Baldrige
framework using applicant scoring data. International Journal of Quality & Reliability
Management, 35(8), 1599-1616.
Scott, L. (2015). Rediscover an Organization's Potential with the" Baldrige Criteria's Power".
Spetzler, C., Winter, H., & Meyer, J. (2016). Decision quality: Value creation from better
business decisions. John Wiley & Sons.
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