BTEC HND Business - Working with and Leading People Assignment Report

This report examines key aspects of working with and leading people within an organizational context, using Purple Mail Company as a case study. It begins by exploring the recruitment and selection process, including necessary documentation, legal and ethical considerations, and the interviewer's role. The report then delves into leadership, differentiating it from management, identifying essential leadership skills and attributes, and analyzing various leadership styles in different situations. It also covers strategies for motivating staff and achieving objectives. Furthermore, the report discusses the benefits of team working, the leader's role in managing team conflicts, and the evaluation of team effectiveness. Finally, it addresses the planning, monitoring, and assessment of work performance, including assessing individual development needs and evaluating the success of the assessment process.

Working with and leading
people

Table of Contents
INTRODUCTION...........................................................................................................................5
TASK1.............................................................................................................................................5
1.1 Documentation to select and recruit new members of staff..................................................5
1.2 Impact of legal, regulatory and ethical consideration to recruitment and selection process.7
1.3 Taking part in selection process............................................................................................7
1.4 Own contribution to the selection process............................................................................8
TASK 2............................................................................................................................................1
2.1 Skills and attributes needed for leadership............................................................................1
2.2 Explain difference between leadership and management ....................................................1
2.3 Various leadership style in different situation .....................................................................2
2.4 Ways to motivate staff to achieve objectives........................................................................3
TASK3.............................................................................................................................................5
3.1 Benefits of team working......................................................................................................5
3.2 Importance of working in team as a leader and deal with any conflict situation..................6
3.3 Review effectiveness of team in achieving objectives..........................................................6
TASK 4 ...........................................................................................................................................7
4.1 Factors involved to plan monitoring and assessment of work performance.........................7
4.2 Plan and deliver assessment of development needs of individual........................................7
4.3 Evaluate success of assessment process................................................................................8
CONCLUSION................................................................................................................................8
REFRENCES.................................................................................................................................10

INTRODUCTION
Human resource management is considered as integral part of organisation. Especially in
retail sector human resource department helps company at the time of recruitment, selection and
training employees. Leader of organisation motivate their workforce and also help in
accomplishing the task of individual employees. The main purpose is to understand the people
requirement and initiate them for active participation in decision making. Under this assignment
Purple mail company is consider which is UK based deal in parcel delivery services (Arroba and.
et. al ,2011). The company providing services in various place and known for fast growing
organisation in parcel sector. The whole project gives the description regarding the
documentation select and recruit new employees, impact of legal, regulatory and ethical
consideration to recruitment and selection process, skill and leadership needed for leadership and
importance of team performance. Their are many leadership styles which enhance the working
culture and better way of doing business through leaders and employees. Finally, it is important
to evaluate work and training development process fulfil the requirement of employees (Bush
and Middlewood, 2013).
TASK1
1.1 Documentation to select and recruit new members of staff
Recruitment is a process of selecting eligible employee according to vacant job position.
It is way of entering new talent in organisation which help in developing organisation progress
by creating innovative ideas which impress clients and initiate employees to think out of the box.
In other word screening of candidates from available resume. Therefore, recruitment include
both positive and negative process. Before implement full process some documents needed
which support in selection and recruitment of new member staff ( Czabanowska and. et.
al ,2014).
In Purple Mail Company, there is a vacant position in sales and distribution department and
documents in whole process are stated as follows:-
Job Description
Title of Job: Manager for sales and distribution department
Reporting to: Human resource manager

Duties:  To know skill require for selling
process.
 Ability to accomplish all daily targets at
specified time.
 Providing training to all the new
employees in order to familiar with
policies and culture of organisation.
 Maintain overall records related with
distribution.
Job specification
Qualifications: Graduate
MBA in Sales and marketing
Abilities: Communication skills
Leadership abilities
Problem solver in customer problems
Experience: At least 1.5 experiences in the
same fields.
Method for recruitment: Organisation use various method of recruitment but most two common
ways of recruitment are internal source and external source. Under internal source company hire
employees within the premises I.e. from internal employees on the other hand in external source
company hire employee through print media, social media, websites, portal related job etc.
To select best candidate face to face interview is prefreed by manager. Their are some
questions which will be asked by the superior:
Interview Questions
Q1. Difference between marketing and sales?
Q2. Where you find yourself after 5 years in sales marketing field?

Q3. What methodology used by you in order to convince customers for buying products?
Q4. Why we hire you and What your salary expectation?
1.2 Impact of legal, regulatory and ethical consideration to recruitment and selection process
Every company before starting any organisation has to consider whether that business is
legal or not. In the same way at the time of recruitment, selection process HR manager has to
deal with all the laws which include Equality Act, 2010, employment protection act. This law is
the reformation of sex discrimination, race relations, employment equality regulations and many
more. Effective implementation of legal laws, compliance give protection to employees from
discrimination related to cast, creed, gender, rationality and disability.
There are many standards in Equality Act which mandate for company to consider at the
time of promotion, demotion, transfer and compensation policy. Fundamental purpose of this law
is to eliminate all the unethical practices for nation. It is needed for employer to treat all the staff
members according to his or her capability not on the basis of caste, colour and religion etc.
Manger need to gives the equal opportunity to all the workforce without any baisness. Rewards
and recognition policies enhance employees performance. So it must be given according to the
quality, ability and enthusiasm of employee in every task (Fraley and. et. al ,2011). If corporates
are not adhere with all the laws and regulation appropriately then consequences are against
company reputation and liable for penalties.
In organisation various types of policies made by HR manager like favouritism, unethical
practises, breach of contract, fraudulent polices that exploit customers and so on. Therefore, it is
essential for Purple Mail company to strictly follow all the above laws in order to maintain brand
image in the Parcel industry and concern on the protection of employees otherwise it affect their
sustainability and profitability.
1.3 Taking part in selection process
Various legal requirements which are required to be analysed in beginning procedure of
selection in aspect to Purple Mail Company:
Checking references and background: Before final selection of any candidate it is
important for HR manager to consider the background of employees. For this prescribed form is
fill by candidate in which detail regarding education, family background and past experience in

respective job. The main objective behind it to know whether employee is capable to enter into
employment contract.
Medical examination: Before appointing any person for respective company then in such
case ask the information about health conditions whether employee suffer from any critical
disease or not. This issue is concern in order to protect the employees from any diseases. For
example if Purple mail company is appointing any employee for their industry then need to
concern this factor also.
Contract of employment: It is important for both the employer and employees to discuss
all the terms and conditions related to employment which comprises of various details:
 Title of job
 Roles and responsibilities
 Leaves
 Compensation policy
 Prohibition time frame
 Working hours
 Total number of holiday
Thus, it is important for Purple Mail Company to consider all the issue and problems arises
because of non compliance terms and conditions of employment. Ethical practises in business
environment allow organisation to experiences skilled, professional staff in near future (Godfray
and. et. al , 2010)
1.4 Own contribution to the selection process
In the procedure of selection, being an interviewer, I analysed my capacity as well as
strengths. Along with this, I maintained all the documents related to selection recruitment
procedure at the time of interview. In a particular company whenever there is vacancy related to
particular job position I need to adhere all the regulations related to recruitment procedures. In
case of large scale company I prefreed to adopt external source in which screening of application
are done through social media, print media and various internet sites so that fresh talent get an
opportunity to enter into organisation. During interview I ask various questions in order to check
the personal behaviour, skill and capability in order to handle the vacant position. The main
objective behind it to check the confidence of individuals I.e. maintaining eye contact,
knowledge about job position, nature of individuals and many others things related to selection

recruitment of employees. Moreover I sent him for medical examination to know that whether he
or she fit for job.
TASK 2
2.1 Skills and attributes needed for leadership
Leadership is a function in which leader has to direct and guide group members. There
are some specific qualities needed by person to become leader. There are chances when
employees can question about working style of leader, hence if they possess more from regular
personnel, it proves to be beneficial for them. Some qualities are discussed as under- Honest- It is necessary that person who wants to be good leader he/ she has to honest. So
that they proves to be good example in front of team members. In Purple Mail Company
there is requirement of honest leader who can convey real situation of team. Inspire people- Leader has to work with employees. It is important that he/ she can
inspire people, so that task assign can be achieved. Futurist behaviour- A good leader has to think about future. As future is dynamic and in
case of any happening he/ she must be ready to face it. This make team mates also
inspired. Competent- Today's environment is competent, so leader must be ready to face
competition in the industry. In makes union also ready to compete with outer world. Clear vision- Purple Mail Company has to make its position good in market. Team
mates will work with good confidence if they are aware about what is ultimate goal to
achieve.
 Communication skills- Leader guides a team, there are number of workers. It is
necessary that leader is able to communicate properly among all.
2.2 Explain difference between leadership and management
Leader has more work than manager. In Purple Mail company, there is more requirement
of leader, as they are good in directing people. Difference in leadership and management are as
under:
Basis Management Leadership
Definition Management is about setting
goals and objectives and they
Leadership is about providing
guidance to employees. This

assign duties. makes team mates motivated.

Manager has to work under
formal structure to assign
duties
Leader focuses on achieving
task, hence he/ she sometimes
works in informal way.
Scope Manager has to deal with
whole organisation.
Leader or motivator works in
small group and convenience
team mates tom achieve
accomplished task.
Voluntary or compulsory Manager is appointed by top
level management in company.
Hence he/ she is bind by its
authority ans responsibilities.
Leader can be appointed by
group members among
themselves. There is no
specific duties from superior's
side in organisation.
A manager can be a leader But it is not compulsory leader
is also a manager.
Innovative or problem solver Manager tries to reduces the
problem faced by employees
of company in achieving task.
Leader provides best and easy
way to accomplish task. He/
she innovates different ideas.
In Purple Mail Company, there is more requirement of leader, there is labour turnover
problem. Company has to deal with employees as in more familiar way in comparison to
professional way. There is requirement of motivation to employees.
2.3 Various leadership style in different situation
There are many types of leadership style . Some as as follows:
Leadership style Description Situation
Commanding This style works to know how
employees are getting
guidance and whether they are
able to achieve them or not.
In commanding style, there is
no involvement of employee's.
This style proves to be
beneficial when company has
to make some quick decision.
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Associative There is good chance to
employees top provide their
views.
This style is beneficial if
employees are working when
tension and leader motivates
them to work efficiently.
Democratic This style provides chances to
employees to give their views
in decision making.
Through this style, manager
gets opportunities to get new
and innovative ideas.
Employees also feel confident
while working.
Pacesetting Under this manager or leader
sets some target and followers
work to achieve them.
There is some fear in the mind
subordinates, this creates
achievement of goal on time.
Visionary This style is used to
accomplish task by employee's
assign to them. This gives
benefits to employer.
As the name suggest, it is used
when company need to modify
their policies in future as per
requirement.
Purple Mail Company uses visionary and democratic style of leadership. There is
requirement of changes in policies of company as management wants to make company's stable.
To promote employees motivated their views are also accepted by management.
2.4 Ways to motivate staff to achieve objectives
Purple mail Company is facing employees turn over. They have to know employee's
wants, which they are expecting from company. Company has to take care of employees interest
also with company's objective. It is mandatory because employees are the source through which
company achieve it target. To make employees resistance Purple mail use following theories; Maslow's need hierarchy theory- There are five types of need recognised under this
theory:
Physiological need- this is the basic need of employees. In basic need cloth, shelter and food are
included.
Safety need- Employee want safety also regarding job environment. If surroundings are safe then
worker can work with more efficiency.
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Belongingness and love need- Money is not only need of today's employee. It is necessary that
worker get familiar feeling from its top level management and colleagues.
Esteem need- This need talks about some extra benefits to employees. In case of good work
employees wants rewards and appreciations, this makes them gfeel more confident.
Self actualization need- This is the last step in this theory. After accompletion of all needs it is
necessary that their improvement of overall personality must be there.
Illustration 1: Maslow's need of hierarchy
(Source: Burton, 2012)
 ERG theory of motivation- This theory is similar to Maslow's need Hierarchy theory.
This makes application of hierarchy theory more easy in three steps:
Existence need- This needs says about basic need, which are necessary for livelihood. This need
is necessary for every employees in company.
Relatedness need- This feeling gets the employees to work in company as they get good
environment in organisation. It motivates the person to resist in market.
Growth need- This is last need and this can be arise by top level management personnel. This
need arise only after completion of existence and relatedness need. Employees wants growth in
terms of monetary and non monetary form in organisation.
Hence, ways to motivate employees are:
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 Good working environment- To make workers resistance in organisation, HR manager
has to take care of environment in organisation. There should be positive attitude of
manager so that employees also get positive vibes. Appreciation and rewards- In case of good work by employees there should be extra
rewards and appreciation. This maximise the chances of more great work by others also.
 Training- In case of new technology used by company, learning program is conducted.
This makes employees feel interested in working. This programs motivates them that
they are working with updated knowledge.
TASK3
3.1 Benefits of team working
It is rightly said by management experts that team work is that power which open the gate
of difficulties related to tasks and turns it into best possible solution or in other words due to
team spirit it is easy for leader to accomplished the organisational objectives within specified
time. This help in increase the productivity and effectiveness of working employees. Apart from
this, there are some advantages which Purple mail company can gain which are stated below:-
 Optimum utilisation of resources:- Purple mail company is a UK based parcel company
where logistic management is very important in order to delivered products to end
customers. Therefore under such situation leaders motivate their staff to optimally use all
the resources in cohesive manner. This bring better productivity and profitability in near
future.
 Effective communication: In order to successful implementation of overall plans
effective communication among group members is important. For example Purple Mail
company currently facing the problem of leadership, management and administration
which can be solved when leaders and team mate come together and share the problems
they are facing at the time of delivery of products. This help in understanding the basic
issue and that assist the top management to formulate strategies which sort out the major
issue and cause loss to company for longer period (ssKirby , 2016.)
 Learning- This method assist the employees to learn new things through training and
development process. Therefore enhance team work through knowledge, skills of
different employees.
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