Report on Employee Recruitment, Leadership, and Team Dynamics

This report examines the employee recruitment process, leadership styles, and team dynamics within an organization. It begins with the documentation required for selecting new employees, including job analyses, person specifications, and interview questions. The report then explores the legal, ethical, and regulatory considerations impacting recruitment, such as employment laws, ethical practices, and the role of the HR manager in the selection process. Furthermore, the report delves into various leadership styles, the differences between leadership and management, and the impact of leadership in different organizational situations. The benefits of teamwork, conflict resolution strategies, and methods for improving team effectiveness are also discussed. Finally, the report covers the factors involved in planning, monitoring, and assessing work performance, as well as planning and delivering assessments of employee development needs and evaluating the assessment process. The report uses United Parcel Service (UPS) as a case study to illustrate real-world applications of these concepts.

Working with leading people
Name
Institutions name

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Contents
Introduction.................................................................................................................................................3
Task 1...........................................................................................................................................................4
1.1 Documentation to select a new employee for the organization:.......................................................4
1.2 Impact of legal, ethical and regulatory considerations:.....................................................................5
1.3 Role of HR manager in the selection process:....................................................................................7
Task 2: Styles and impact of leadership.....................................................................................................10
2.1 Skills of Leadership:.........................................................................................................................10
2.2 Difference between leadership and management:..........................................................................14
2.3 Comparing the leadership style in different situations of the organization:....................................17
Task 3.........................................................................................................................................................18
3.1 Benefits of teamwork in an organization:........................................................................................18
3.2 Solutions to solve conflicts in team of an organization:...................................................................20
3.3 Strategy to improve the effectiveness of the team in organization:................................................22
Task 4.........................................................................................................................................................24
4.1 Factors involved in planning the monitoring and assessment of work performance:....................24
4.2 Planning and delivering assessment of development needs of employees:....................................25
4.3 Evaluation of the assessment process used in development needs of employees:.........................27
CONCLUSION.............................................................................................................................................30
References.................................................................................................................................................31

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Introduction
The employees of a particular company are the most important assets of the
company. Depending on the works of the employees the organization may find
success. So the authority of the organization must find them in an active position
while recruiting. The assignment is about the different recruitment process that
the management of the company must follow in order to select the proper eligible
employees for the desired posts. There is a company named The United Parcel
Service, and the company is going to hold a recruitment process in the
organization. This is the world’s largest package delivery company. This
company is also related to the supply chain management solutions. The head
office of the company is in the city of Sandy Spring, Georgia, and United States.
UPS delivers more than 15 million packages on a daily basis to more or less 8
million people in more than 200 countries all around the world. The factors and
the issues that are involved in the process are given in the below section. In this
project the process of recruiting people in the company will be discussed. The
recruitment will be done through different process of interview. Before taking the
interview the details of the candidates will be taken just to shortlist the eligible
candidates. The interview questions will help to know about the knowledge of
the candidates and after finishing the interview part the selection of the candidate
will help the candidate to be the employee of the company.

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Task 1
1.1 Documentation to select a new employee for the organization:
The recruitment process is the process by which the company selects the eligible candidates for
the desired posts in the company. The United Parcel Service has particular documentation
method to select the new employees for the organization.
Job Analyses- In job analyses all the information and details regarding a job is found according to
their importance relating to job. Lot of data is required to ascertain job description and important
elements like duties, necessary skills, work environment etc.
Person Specification- According to my point of view the eligible candidates must have a bachelor
degree in management course from a recognized university and must have good communication skill
and computer handling. The candidate must also have a two years' experience in the field of work. I
personally feel that the candidates must have a confident and a positive attitude in order to handle
different kinds of situations in the sales market.
Job Description- Required qualified and skilful candidates for the Area Sales Manager post. The
main job of this post is to supervise all the sales activities of a particular area. It means that the
responsibility of the Area Sales Manager is limited in an area where the sales will be done.
Advert- The United Parcel Service requires eligible employees to join the company. The vacancies
are available in the company for the management students. Come and join The United Parcel
Service and enhance your career by providing the best servitude.
Short listing Matrix- The candidates with proper eligibility will be selected through the interview
processes. The processes are, written test, GD and personal interview and the candidates passing all
the rounds will get the appointment letter from the company.
Invitation to interview: There are ten vacancies in The United Parcel Service for the post of Shop
Assistance. Interested candidates may mail there CVs in the companies email id that is given
below. The interview date is on 01.05.2017. The candidates with a bachelor degree in the
management study and having two years of experience can attain the interview. The place of the
interview will be announced by phone calls. All the best.
Regards,
HR of The United Parcel Service
Interview questions: The interview questions are about to know the specification and the
knowledge of a particular candidate. The speaking power and the ability to handle the pressure will
be checked with the help of the interview questions. I personally feel that the eligible candidates
must face a tough interview round in order to make them efficient. It is actually the post is too much
crucial from the company’s point of view so I think it is necessary to test the eligibility of the
candidates in the most effective way.

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1.2 Impact of legal, ethical and regulatory considerations:
The employment is the most crucial process for any companies that are recruiting new
employees for different posts. It is to say that the employees with the proper eligibility must be
selected for the organization(Gitman, 2009). In general employment law rights of an employee
and employer is mentions and what they can expect from each other. Maternity leave is given to
a mother at the time of birth of her child and paternity leave is given to parents for family time.
Their are fixed rate at the time of maternity and paternity leave in law and recently some
important changes are made in it. It is made more flexible and at the same time it is getting more
complicated. Work on equality is done because earlier is considered that maternity leave is more
important than paternity leave but spending time with parents is also now considered important.
For new parents at the time of birth or adoption, they are entitled up to 50 week of leave out of
which 37 can be paid if they meet certain criteria. In EU law, a women who is pregnant has right
for health and safety after giving birth and parents will get time off if their children are young.
Impact of Employment legislation and laws: There are many impacts of the legislation and
laws of employment. The impacts can be classified in three stages in order to describe the actual
scenarios of impacts.
 Direct impact where the behaviour of the organization as well as the employees changes
because of the legal requirements of the organization. It is so because the employees and
the management department must work according to the requirements of the company in
order to achieve the organizational targets.
 Indirect impacts where the laws encourage the employees to make a new practice.

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 Affinity impacts where there is no particular links between law and practice but these two
facts are moving in the parallel directions.
General employment law: This law actually prescribes the standards for overtime pay and the
wages that affect most public and private employment. It requires the employers to pay the
employees in the proper way and the overtime pay must be one-and-one-half-times of the regular
pay.
Different types of acts: There are different types of act in the recruitment process depending
upon the gender, the physical condition, racism and discrimination of the candidates. Many
countries face problem of race discrimination like in some people still have problem with Jewish
people. In Disability equality act, people with some disability has some benefits because of their
problem and they also has right to equality as someone cannot ignore or recruit them because of
their disability. Employment rights act stated that both employer and employee have some right
so both can give fair treatment to each other. Working time regulations fix the time that should
be given by an employee to their employer at the time of work and rates for overtime and extra
work. Gender act states that discrimination should not be done on the basis of gender as all are
considered equal. The company may require different types of employees for various posts. The
candidates therefore must be grouped depending on the condition of their health, ability,
mentality and choices. That is where the company will be able to recruit perfect candidates for
the posts of the company.
Ethical considerations in recruitment: The ethical consideration in the recruitment process is
the most crucial factor above them all. In this process the candidates are tested depending upon
their various characteristics. In this scenario many ethical consideration can be derived and they
are as follows,

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 The candidates must be selected according to the profile of the job in order to prevent the
future inefficiency.
 The advertisements of the job must be placed in the perfect place in order to get more and
more feedback from the interested candidates.
 The position or thepostof the job must be clarified in the best way so that the candidates
get know about the job and after that they can approach.
 The candidates must be reviewed based on their merits. The organization needs proper
eligible candidates for the desired job. Through this process the management of the
company will be able to recruit the perfect employees for the perfect jobs.
1.3 Role of HR manager in the selection process:
The role of the HR manager in the selection process is simple form the organizational point
view. Bu the role is too tough as the HR is the one who will make the decision of selecting the
right employee for the right kind of job(Active Healthy Kids Canada's Position on Active Video
Games for Children and Youth, 2013). Depending on the decision of the HR the company may
find themselves sin the better position or in a problematic situation (Ring, 2014). The candidates
are also motivated by the HR while giving the interview.
My part in the selection process: I am one of the active members in the selection process and
being on e of the crucial part of the recruitment process I have to go through the criteria every
now and then in order to select the eligible candidates for the organization. I have decided to
choose the candidates based on three main things,
1. Application form: The process and the sense of humor of the candidates will be known after
seeing the way by which the candidates have filled up the form. It puts a large positive

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impression upon the mind of the selector if the form is filled up in the most effective way.
According to me it says about the overall images of the candidates.
2. CV's, References: Secondly the candidates are asked to drop their CVs and after going through
the details the impression and the academic quality of the candidates are known. I personally will
go with this process in order to select a particular candidate in the organization. Moreover the
references of the existing employee of the company play a vital role in order to select candidate.
I can say that the candidate with a reference is always one step forward rather than the other
employees.
3. Interviews: Last but not the least; the interview process plays a vital role in the selection
process. I personally agree with the fact this is the most common process to select the eligible
employee in an organization. Every single detail of the candidates is known through the
interview process only.
In this field of selection process the halo effect is more than effective. The effect actually tells
about the tendency to use the global evaluation in order to make judgment about specific
personality. The personal quality of the people that has not been met yet, are known through the
halo effect. The quality and the ability of the candidates can be known through this effect. This
effect really helps in the process of interview and while selecting the candidates for the different
posts of the company.
Interview questions
 Say something about yourself.
 Say something about your previous experience in the field of work.

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 Why did you leave the previous company?
 Why do you want to join this company?
 Why should we hire you?
 What was previous salary?
 What is your expected salary from our company?
These are the possible questions that can be asked while taking the interview. The candidates
must make them prepared in order to have a perfect interview run.

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Task 2: Styles and impact of leadership
2.1 Skills of Leadership:
There are many skills of a particular leader in the organization (Peshawaria, 2011). It is to be
said that the leaders are the ones that can help the organizational employees to achieve the goals.
Moreover, there are many skills of the leaders that must be taken under the matters of concern.
The skills are as follows,
Motivational Skill: This is the most important skill of the leader, and the leader can motivate the
employees of the organization in the most effective way (Coumbe-Lilley and Weidner, 2015).
This helps the employees to achieve the given goal. Moreover, the employees need motivation
when they are doing a particular job. The employees with proper guidance of the leaders find
themselves to be in the perfect situation. The employee satisfaction level is thus increased.
Leading capacity: This is the most useful skills of the leaders that help the organization and its
employee in the most effective way. The employees who are doing their work in the working
field need the guidance of some experience people. The leaders are the one who can give all the
supports to the employees by setting the perfect example of work for the employees.
Solving the troubles of the employees: The employees often face problems while working in
the organization. The problems are mainly solved by the employees in order to maintain the
perfect workflow in the organizational environment.
Derives the Outcomes: The outcomes from a particular job or work is mainly derived by the
leaders of the organization. It is to be said that the leaders play a vital role in the jobs of the
organization and the result reflects it.

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Different Leadership styles
 Situational Leadership
This leadership style is based on organizational situations that leaders possess.
 Charismatic leadership
This type of leadership style motivates people to perform better at higher levels in the
organization..And also they need to be committed to the organization or to the cause.
 Transactional leadership
This process helps them to develop a way by which each and every department of
the organization manages their employees by providing rewards in situations when
their work is good and giving them punishments in situations their work is not good
 Leadership based on Behaviour
This type of leadership style is based on behaviour of leaders towards employees working
in the teams or working at lower level in the organization.
 Leadership based on Transformation
This type of leadership style is the style which helps in identifying the changes required
as well as creating a vision for the organizational changes that can occur randomly.
Skills and competences of leaders are discussed below:
Self-confidence: The leaders must have the desired self-confidence within them in order to
motivate the employees and to increase the level of self-confidence in them.

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Self-awareness: The leaders of the organization must be aware of the organizational situation s
that can occur instantly in the organization . They also helps in maintaining the flow of worki
in the environment.
Trustworthiness: This is another important skill that leaders posses-and in this skill the facts are
considered as the trust that are generated. It is mainly based on the the trust among the leaders
and the employees of the company.
Visionary : The leaders must have the visionary skill that will to see the upcoming future
position of the organization easily. It will make things better for the leaders of the organization
and they will be able to maintain the flow of organizational work easily.
Adaptability: The leaders must have the capability to adapt the situation of the organization. It
means that there are different types of situations in the organization where they have to fit
themselves in order to deal with the flow of work .
Networking ability: It is the communication process that is being used by the leaders of the
organization and this process helps them to communicate with the employees of the company.
Creditability: It is the process which is being used to analyse the mentality of the leaders in the
situations when their teams perform better . In some situations they give credit to the team so as
to satisfy the team members but mostly they take the credit by the way of their leadership
quality.
Decision maker: It states all the major decisions that are being taken by leaders in order to
provide the team, a proper path for growth and development.