Analysis of Leadership, Recruitment, and Teamwork in Unit 14 - UPS

This report examines various aspects of leadership and management within the context of the UPS Company, covering key areas such as recruitment and selection processes, leadership styles, and the significance of teamwork. The report begins by analyzing essential documents used in the recruitment process, including job descriptions and person specifications, while also considering the impact of legal, ethical, and regulatory considerations. It then delves into different leadership skills and attributes, exploring various leadership styles and their influence on employee motivation. The report further investigates the benefits of team working and the factors that contribute to team effectiveness. Finally, it explores the planning, monitoring, and assessment of work performance, along with the development needs of individuals within the company, evaluating the success of the assessment process and its impact on maintaining high standards of management and leadership performance. The report concludes by offering insights and recommendations based on the analysis, providing a comprehensive overview of leadership and management practices within the organization.

Assignment front sheet
Qualification Unit number and title
Unit 14 Working with and Leading People
Student name Assessor name
Date issued Completion date Submitted on
Asignment title Unit 14 Working with and Leading People
Learner declaration
I certify that the work submitted for this assignment is my own and research sources are fully acknowledged.

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Documents for Recruitment and selection............................................................................1
1.2 Impact of legal, ethical, regulatory consideration ...............................................................2
1.3 Part for conducting selection process ..................................................................................2
1.4 Own contribution for selection process................................................................................3
TASK -2...........................................................................................................................................3
2.1 Leadership skills and attributes.............................................................................................3
2.3 leadership style .....................................................................................................................4
2.4 Motivation of staff................................................................................................................5
TASK -3...........................................................................................................................................6
3.1 Benefits of team working -....................................................................................................6
3.2 Working in a team ...............................................................................................................6
3.3 Effectiveness of the team in achieving the goals..................................................................7
TASK 4............................................................................................................................................8
4.1 Factors involved in planning the monitoring and assessment of work performance at UPS
Company.....................................................................................................................................8
4.2 Plan and assessment of the development needs of individuals at UPS Company................9
4.3 Evaluating success of the assessment process so that the UPS Company is back on track
with high standard of management and leadership performance................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Organisation have need to maintain and engaged with the employees for achieving the
goal and objective of the business. The company have also required the leadership and
management style for motivating the employees in the firm. In this report present the different
skill and quality for work in the employees and leader and managing the resources in the
business. And also described the recruitment and selection process and creating the legal and
ethical issues that affect the business.
TASK 1
1.1 Documents for Recruitment and selection
Company can conduct this process to recruit and select the right employees in right place
for fulfilling the vacant seat in the organisation. In the cited UPS company can select the
different documents for selection. Job description – This is the documents that give the details regarding the duty,
responsibility, individual to full fill for that particular job post. It also presents these kills
and quality and outline to managing the task in the business.
 Person specification – It includes the individual skills, qualification, knowledge,
experience that include the so that the candidate can know whether they can apply for job
or not.
Job Description
Position Manager
Summary Delivering the day to day activity in the business and excellent
driving and expenses record during the travelling in another country.
Responsibility and duty Collection of pick up point and address for the related department,
planning the report and sorting the packages in order are delivered.
Person Specification
Position Manager
Minimum qualification Minimum graduation
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Skills Ability to work in pressure and work load of the problem, and
understand the route map and plan route of the company
Experiences More than 1-2 year
DOCUMENTS THAT NEED TO BE PREPARED FOR THE INTERVIEW PROCESS
Collection of CV’s- All the candidates who apply for the job will be instructed for submitting
their CV.
Scrutinizing- talented and potential candidates will be selected from the list of peole who ill
apply for the job position.
Interviews- panel interview will be organized for evaluating personality and job knowledge of
the applicant.
Selection of candidate- candidates will be selected on the basis of their performance in the
interview. A list of selected participants will be prepared.
Reference collection- documents will be prepared about the details that will be collected
through the Reference collection process.
Contract letter- Selected candidates will be offered contract letter.
1.2 Impact of legal, ethical, regulatory consideration
While selecting the employees in the organisation the legal and regulatory are can affect
the process of selecting the employees.
 Equality act 2010 - As per this act the company cannot discriminate between candidate
in sex, age, race. It is required company must be considered the each and every candidate
while recruiting and selecting the people in the business. They should only judget the
employees skills, knowledge and experience.
 Disability description act 1995 – According to this act The company should not
discriminate the candidate on the basis of disability. In the case company destroy the rule
they also pay penalty from the government.
 Minimum wages act – As per act minimum wages are described by the government
authority must be offered the employees. When the company not follow the rules and act
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that the negative image of the company and may be in future less candidate attain the
selection process. It is the process and discriminate the overtime, onduty payment and
others information related to the payment in term of salary.
 Sharing clear information – As per this act It is part of ethical consideration the
company have responsibility to communicate the proper and right information between
the employees
 Health & Safety- It is assertive that safe and conductive environment should be provided
to the staff members. Employees needs to be trained for making Use of safety appliances
and other equipments and machinery that are used in the company.
 Right of work – Every citizen has been given right to work without getting discriminated
on the grounds of sex, religion, age, disability and ethnicity.
1.3 Part for conducting selection process
I am responsible for the managing the overall management of recruitment process in the
business for acquiring the talent candidate for helping in the achieving goal of the business. As
HR manager I was involved in the different processes of recruitment. I have prepared job
specification in which skills and capabilities that are required in an individual for performing
specific job are mentioned. Educational requirement and personal specifications will also be
prepared. I have made job advertisement and published it in the newspaper so that potential
candidates can be invited for filling the vacant job position in the company. I have taken
interview of the candidates and also reference collection will also be done by me. In addition to
that I had given contract letter to the employees so that they can be placed on the vacant job
position in the company.
invite they accept the CV and resume for the different post and qualification of the candidate. I
have stated them and filter resume on the basis of specification and description this process also
save the time. Further preliminary HR conduct the interview and collect the basic information
related to the candidate. From this level every candidate are assessed they passed to me for the
final interview where I assessed the skill knowledge and other attribute or the person. I include
the all department authority which candidate are applied. Future the selection decision taken and
then I negotiated the salary and also briefing the policy and rules of company. And employees
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are selected and they are agreed to salary and satisfied the rules of the company. Then select the
candidate for the vacant seat.
1.4 Evaluate own contribution for selection process
I have taken part in the interview process and it has supported for hiring talented and
capable people in the organization. Different steps of the interview process has been fulfilled by
me. I prepared job specification in which I mentioned roles and responsibilities of the staff
members. I also prepared personal specification in which I mentioned skills and capabilities that
are required in an individual for performing the assigned task. Efforts taken by me have
supported for filing the vacant job position of the company by hiring talented and capable
candidates in the UPS company.
I have played a significant part in the process of recruitment and selection process. I have select
the HR executive who help me in filtering the unwanted and unqualified candidate related to the
job description. That provide the effort for saving the money and time and also reduce the cost of
UPS company. After this process help in identifying most skilled person in the company so that
the company can gain the talented and better employees in the business. Additional I have
negotiated them to help for saving the resource of the company and also appoint the right person
with in the budget amount of the business. Through this process probability of the company is
going high in long term. Through the interview to help my company to choose the right
employees with effective skill and knowledge in the increasing the profit in the business. The
candidate are also aided the creativity and innovative way to compete the situation This will rise
to overall performance of the UPS company.
TASK -2
2.1 Leadership skills and attributes
In Order to achieve goal and lead the people in the business it is required follow the
certain specific skill attributes few are them below-
 Personal attributes – It is the quality that required to the leader that they create the
positive moral and environment between the followers. It is the good quality that the
person are dealing the suppliers and retailer and other professional interact stakeholder of
UPS company. It is the essential that leader must follow the ethical value in the
development of the relation between the individual. They follow the optimistic approch.
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 Visionary – The leader have required the visionary they do not thought present, and also
select the way for forecast the future in the business. In the company the leader are create
the goal between the followers and work are also going the continuously at the time.
Vision aid is also helped to company for generate the profit and efficiently work in the
business.
 Conceptual skill – It is the skill that require the leader to according the route way and
knowledge about the work that they can work accordingly. This also aid in giving to
training and development to subordinate from which increase the productivity in the
business. This help to attaining the objective of the business.
 Motivation – It is the essential skill that require the leader to motivate and influence the
employees for achieving the goal of business and also increase the productivity and
efficiency of the workers. Leader is the person who direct the way to his subordinator for
completing the task and motivate to employees in the achieving the same.
 Decision making – This is also essential ability of leader to take the decision in different
situation that also affect the business. The leader have ability to take the sound decision
in every condition.
 Passion – The leader have strong passionate level for dealing with the different desire
condition. In the case some time the follower are not listened them and no trust at that
time thy have capability to ensure and attract the followers during the situation.
 Time management – In the UPS company they deal in the parcel skill of the people that
they deal with the suppliers and retailers and also time to overall the business. It is
required the decision that help to motivate the employees in the making the sense in the
organisation.
2.3 leadership style
Leadership style is determining by the leader and it is the different for the situation while
that the time leader lead the subordinate. In this context there are the major type of leadership
style these are as follows Autocratic, participative, laissez faire, democratic. It is required that the
leader in UPS company can create the effective and positive environment.
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 Autocratic style - It is the style that allow making decision alone with the interaction and
participation of the subordinate in decision making process. It is control over the follower
and manager in the taking decision. This style help to UPS company for using the
effective and optimum utilisation of resources in the business. It is applied by the lower
and middle level manager and control the subordinate. It requires the close supervision in
the company for the leading the people. Hitler is the autocratic leader conduct the
business.
 Participative style – In this style leader invite the view and ideas of subordinate and they
also involve while taking the decision. This help the UPS company can boost the
employees morel in the business and the employees are self motivated for that the
participation in the business. This style are adopted by the middle level manager for the
acquring and boosting the knowledge.
 Laissez faire – This style of leader they give the full control and authority to employees
of UPS to taking the decision and implementation. In this case the leader are not involved
the decision they have trust of this subordinator in the business. It is the hand off activity
and tend to minimizing the amount of direction and face them to required. This type of
employees are highly motivated and trained and skilled person that they give the direct
report.
2.4 Motivation of staff
As part of motivation of staff UPS company can take the decision and follow the
Herzberg theory for using the factors that affect and motivate the employees for accomplishing
the goal of the business. Herzberg that have a two motivation factor Hygiene and motivational
factor in this context the employees increase the salary, bonus, commission and salary incentives
scheme in order to achieve the job description. In this factor that employees are motivated when
they make the good relation ship between the subordinate of the business and also communicated
the policy and rule and also decision may be in the term of transparency about the company and
also determined by the manager. Other some factors that include the security plan and safety plan
and scheme for the employees and all these factors that affected and order to achieving the goal
of business. UPS can involve the service that relate to the help the recognised and give the same
sense of achievement and all help the employees for retaining the employees in business. The
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employees are motivated when the manager give the more opportunity for develop the skill and
knowledge in the business. UPS can motivate the employees for create the interesting and
meaningful and challenging for the employees to perform well in the business. Company also
give the monetary and non monetary reward to its employees. In the monetary reward it includes
the incentives, bonus, compensations, holiday amount, sharing the profit etc. on the other hand
non monetary term may include the promotion, transfer, challenging work and sense of humour
and also motivated the employees. In addition to that some other methods such as incentives, job
security, flexible working and conductive working culture will be provided to the staff members.
It will help for enhancing the morale and motivational level of staff members. Performance
based incentives can also be provided to employees so that they can be motivated to work harder
towards accomplishing their objective.
TASK -3
3.1 Benefits of team working -
Team working is the key aspect that the company can achieve the goal effective way in
different people and different ideas that create the situation in the business. In this UPS company
can work in effective way because there are the many people they are responsible and also take
the action accordingly for the conceptual logical manner. Following are the benefits of team
work of the :-
 Foster creativity and learning - In this situation the employees are working together for
there brain storming is play vital role and they create the innovative ideas in his mind as
compare to individual work. Team work also maximize the share the knowledge and
ideas between the employees and they also share the experience so that the employees are
doing well in the result for enhancing the knowledge of the business. This will help to
creating the knowledge and efficient manner in achieving the goal in effective manner.
 Innovation – Benefits of team working is the innovative ideas are created and team work
is the group of different people and they are the different background they have more
different knowledge related to another field and also considered. The UPS can used
innovation techniques for the goods are easily received by the different customers.
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 Delegation of work – In this team members that are working in UPS organization are
distributed the work in small number so that are responsible for this work and doing the
work effectively in the business.
 Goal oriented approach – In this approach team need to goal oriented and focus on the
achieving the goal of business. In these employees are well versed and also known about
the responsibility and duty of the business for acquiring the task and relation with
motivate the employees in the business. They thought the short term and long term
approach that followed by the company in the achieving also known the employees so
that the all employees are received the support in this context.
 Free flow of communication – It is the beneficial of company as well as employees the
manager have duty to take the responsibility and they have a sound communication
between the team members. In the UPS they can share the ideas and suggestion can be
shared in the term of flow that maintained by the company. Through this the company
can take the decision effectively and efficiently in the business for generating the profit.
They can implement the effectively in the business for ensuring the distribution of the
work.
 Coordination – In the team this is essential element that take the d3ecision and mak8ing
the policy and rule that are affect the business as well as in completing the sharing
approach. It is the process where employees are co ordinate with each other and alos
implemented by the employees in the business for ensuring the effective process that they
are communicated and also interact with each other and also solved the business problem.
In the team they are interacted and relate the goal of business and they also ensure the
time which are able to conduct the business in different situation and manner with the
result are definitely be achieved. In the team one task are relate to different task and they
also give the solution in the problem.
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3.2 Demonstrate working in a team as a leader and member towards specific goals,
UPS company is facing issues due to the conflict situation that is being faced in the
enterprise. It was creating difficulty in managing overall functions of business. It was required
that steps should be taken for resolving the issue that was being faced in the company. I have
taken initiative for solving the problem and I organized an open discussion session with the team
members. I encouraged them for giving their valuable suggestions so that issues faced by the
company can be resolved. This approach has supported for solving the conflict situation that is
being faced in the entity.
For the purpose attaining the goal of the business to boost the effectiveness of the team
for achieving the goal and that relate to the -
3.3 Effectiveness of the team in achieving the goals It is identified that the time that is taken by individual to perform a task is more when
compared with same take when it is performed by a team. In a team there are many
opportunities that individuals get as there are diverse set of skills and capabilities that
people possess. This provides the opportunity to learn and develop understanding with
the skills that are possessed by other. As per the present case of UPS, there are different
type of issues that are being faced by them. With team will be developed with different
skills of people, then they will be able to achieve their desired goals and problems can be
solved. Below given are the effectiveness of working in a team: Builds understanding and coordination: When individuals work as a team, then it
enables to develop understanding towards the type of skills and capabilities that are
possessed by others. When employees get to know each other, then it helpful enough to
develop coordination. Work can be management in effective manner as each one within
the team gets to know the type of skills and capabilities that are possessed by others. Extracting innovations: Different people have diverse set of understanding towards the
situation and their perception enable them to solve issues in different ways. In a team,
with the ideas that individual shave is helpful to make sure that innovations caade with
the help of which better services can be delivered to customers. Delegation- specific tasks and duties will be assigned to the staff members.
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 Coaching- trainers will be assigned so that assistance can be provided to team members
in completing their assigned work. Mentoring – guidance will be given to the group members so that they can complete
their assigned work on required time.
 Evaluation – Work performed by the team members will be monitored and evaluated so
that weak performing araes of the employees can be identified.
TASK 4
4.1 Factors involved in planning the monitoring and assessment of work performance at UPS
Company
Employees are he face of organization, as they have direct interaction with customers. They are
the one who deliver the products and services to customers. It is essential that management
understand their employees and identify the areas in which they require improvement. This way
they will be able to deliver them training with the help of which workers can improve their
performance level.
Planning for work performance :- It is essential that action plans should be made for evaluating
the work performance. Strategies will be made so that work performermence should be clearly
monitored.
Allocate and sign off work performance :- Line managers and supervisors will be allocated
responsibilities for monitoring and supervising the work performance of the employees.
Monitor the work performance :- IT will be responsibility of line managers and supervisors to
monitor the job performance of the staff members.
Evaluate the work performance :- Weak performing areas will be identified and measures will be
taken for making improvement in the existing performance level of employees.
There are different set of way that are helpful to monitor and assess the work performance at
UPS company. Some strategies are as follows: Punctuality: Workers who are dedicated and encouraged will always get to work on
time. Further, the individuals who get to work on time will finish it quick. This can be
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